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1、 餐饮英语PART 1 为客人服务UNIT1 电话订位1.电话用语 1)The Rose Restaurant.May I help you? 2) .This is Paul.How may i help you? 2.询问是否是某餐厅nIs this the Japanese Restaurant?nHello,Is this the ABC Restaurant? 3.告知是餐厅Yes,it is.May I help you,sir?4.询问店内是否提供餐点 1) What kind of food do you serve? 2) Id like some information a
2、bout your meal.What kind of food do you serve? 3) Do you have a childrens menu (portions)? 4) Do you have (any) vegetarian dishes? 5.告知店内餐点 1) We serve a great variety of popular Japanese dishes in set courses and we serve many meat dishes. 2) We serve many grilled meat,prawn and vegetable dishes wh
3、ich are prepared in front of the guest .3) Yes,we do.We have a different menu for our vegetarian quests. 6. 询问价位 1) What is the price range for the set menu? 2) What price do your set courses start at? 3) How much is your dinner set? 4) Do you have a cover charge?7. 告知价位 1) From NT 600 per person,si
4、r. 2) We have set courses from NT360. 8. 询问是否有收服务费 1) Do you have a service charge? 9.询问营业时间 1) How early do you open for lunch? 2) When does the restaurant open for breakfast? 3) What are the restaurants hours? 4) What are your dinner hours?10.告知营业时间 1) We open at 11:30 for lunch,Ms. 2) The restaur
5、ant opens at 11a.m. 3) The restaurant is open for breakfast from 6a.m. until 10a.m. 4) The restaurants hours are from 11a.m. until 10 p.m. 11.询问营业到几点Until what time are you open? 12.告知营业到几点We are open until 10 but our last order for dinner is at 9:30p.m. 13.询问打烊时间 1) When does the restaurant close?
6、2) When do you close?14.告知打烊时间The restaurant closes at 10 p.m. 15.告知最后点餐时间 1) Our last order is at 9p.m.Could you arrive a little earlier than that,please? 2) Our last order is at 10p.m.Could you come before that as to enjoy a leisurely meal? 16.客人订位 1) I want a table for 6:30 this evening. 2) Id li
7、ke to reserve a table.17.确认预约名单Just a moment,sir.Ill check our reservetion list. 18.接受订位 1) I have reserved a table for three persons for 7:30 in your name. 2) Id like to confirm your reservation for tomorrow evening. 19.询问偏好what kind of food would you prefer? 20.告知偏好Lets see. Something unusual would be good.21.客人询问衣着规定 1) Can I dress informally? 2) Do I have to wear a suit and tie? 3) Does your restaurant have/enforce a dress code? 4) A suit and tie are required. 5) You can dress as you like. 6) There is no strict dress code in our restaurant.However,a suit and tie is encouraged.
