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1、IS/IT Transformation Program,General approach to Balanced ScoreCard implementation(reviewed version 04/04/03)（平衡计分卡实施的整体方法）（回顾版本-04/04/03),In a 2-day seminar with IS / IT and Quality managers(SGI and zone):Refine and validate objectives to assess 评估、改善和验证目标Validate KPIs (must have / nice to have)验证K
2、PI（必须/最好）Select pilot zone 选择试点区域,2,3,Formal presentation of pilot results to TPO正式向TPO展示试点结果Roll-out strategy to other countries / zones向其他国家/区域推行战略2nd wave of KPIs第二波KPI,Meetings with sponsor和发起人一起开会,May,June,July,August,September,October,April,Assessment评估,Approachdefinition方法定义,Analyze IS-IT str
3、ategySet objectives分析IS-IT战略 设立目标,2,Balanced ScoreCard tool definition & selection平衡计分卡工具定义和选择,Prepare pilot implementation准备试点实施,Pilot roll-out试点推行,3,Change managementCommunication改变管理沟通,Other countriesroll-out在其他国家推行,Stage 1,Stage 2,Stage 3,KPIs review andstage 4 preparationKPI回顾和第四阶段准备,Creation o
4、f a committee (including CIO) to analyzeperiodically BSC results建立一个委员会（包括首席信息官）来定期汇报分析平衡计分卡的结果,1st version of KPIs第一版本KPI指标Must / nice to have必须/最好,1,In a 2-day seminar with IS / IT and Quality managers两天的研讨会与IS/IT及质量经理们一起 (SGI and zone): (SGI 和区域）Train about what is BSC and its main benefits关于什么是平
5、衡计分卡和它的主要好处的培训Present goals and approach of Michelin BSC project 米其林平衡计分卡项目目前的目标和方法Challenge first list of indicators 首要困难清单,1,Implement appropriatemeasurement tools worldwide在世界所有站点推行合适的测量工具,November,Stage 4,Current State现行状态,Jane翻译的 不准确的地方欢迎交流您的见解 红色部分为理解的不确切的,IS/IT Transformation Program,General
6、approach to Balanced ScoreCard implementation平衡计分卡实施的整体方法（原始版本）(original version),In a 2-day seminar with IS / IT and Quality managers(SGI and zone):Refine and validate objectives to assessValidate KPIs (must have / nice to have)Select pilot zone,2,3,Formal presentation of pilot results to TPORoll-o
7、ut strategy to other countries / zones2nd wave of KPIs,Meetings with sponsor,May,June,July,August,September,October,April,Current StateAssessment目前状态评估,SponsorAdhesion发起人参与,Analyze strategySet objectives分析战略建立目标,2,ToolDefinition方法（定义）,Prepare pilotimplementation准备试点实施,Pilot roll-out试点首展,3,Change man
8、agementCommunication,Other countriesroll-out,Stage 1,Stage 2,Stage 3,KPIs review and stage 4 preparation,Creation of a committee (including CIO) to analyzeperiodically BSC results,1st version of KPIsMust / nice to have第一版KPI（必须）,1,In a 2-day seminar with IS / IT and Quality managers 两天的研讨会与IS/IT及质量经
9、理们一起(SGI and zone):Train about what is BSC and its main benefitsPresent goals and approach of Michelin BSC projectCurrent State Assessment of reporting practices and tools 目前的实践及工具的状态的评估报告,1,Implement appropriate measurement tools worldwide,November,Stage 4,IS/IT Transformation Program,Stage 1: Defi
10、ning the objectives to assess and selecting appropriate indicators第一阶段：定义评估的目标和选择适当的指标,2,1st meeting (internal kick off): validation of the approachand expected results, preparation of training & CSA seminar,Sponsor adhesion,Look for active supportfrom CIO to BSC approach从首席信息官处寻求对于平衡计分卡的积极支持Define
11、high level expected results定义高层期望的结果,Current StateAssessment,What are the figures already available (nature, periodicity, reliability) ?什么是已经可用的指标(性质/频率/可靠度)What is the organization supporting data collection ?什么是组织的支持数据的收集？,Analyze strategy,From Corporate and IS/IT strategies, define the objectives
12、 to assess for each BSC topic (Finance, Business customers, Operational efficiency, Evolution capability)从公司和信息战略出发，为每一个平衡计分卡主题定义评估目标(财务/商业客户/经营效率/变革能力),1st version of KPIs,Propose list of KPIs to be selected during seminar在研讨会中选定KPI计划清单Split between “Must have” (included in the 1st version) and “ni
13、ce to have”区分”必须有”和最好有（包含在第一版)）,2nd meeting: seminar contents and expected output validation,In a 2-day seminar with IT and Quality managers (SGI and zone):Refine and validate objectives to assessValidate KPIs (must have / nice to have)Select Pilot country,Formal meeting at the end of W1在第一波结束后召开正式会
14、议,Analyze from corporate data and key managers interviews分析公司数据以及与主要经理的面谈结果,Derived from strategic goals来自战略目标In line with external benchmark and best practices 与外部基准和最好的实践保持一致,Interviews of IS/IT controlling key people与信息控制的关键岗位人员面谈Interviews of IS/IT managers与信息经理面谈,May,April,Current StateAssessme
15、nt,SponsorAdhesion,Analyze strategySet objectives,2,Stage 1,1st version of KPIsMust / nice to have,1,In a 2-day seminar with IS / IT and Quality managers(SGI and zone):Train about what is BSC and its main benefitsPresent goals and approach of Michelin BSC projectCurrent State Assessment of reporting
16、 practices and tools,1,Change managementCommunication,组织应该是指具体的部门、业务单元、或者工厂,IS/IT Transformation Program,Stage 2: Preparing implementation in a pilot zone准备在一个试点区域实施（推行）,1st meeting: validation of first KPIs andcalculation process,Tool kit definition 工具箱的定义,Redact training guide to BSC implementation编写平衡计分卡实施的培训指导书Prepare templates for KPIs calculation and reporting准备KPI的计算模板和报告Identify cause / effect, set the actual balance between indicators确定原因/影响，设置指标间的实际余额,
