一、未收到货 4（1）.首次来信 41. 请求等待 42. 请求等待一周 53. 请求等待3天 54.晚发货 6a: 晚发货, 请求等待（假装海关扣押了一段时间） 6b: 晚发货, 假装建议重发 65. 部分未收到，请求等待（拆分订单，无货后寄包裹） 76. 建议重发, 未收到，丢包 77. 建议退款, 丢包（无货） 78. 建议重发, 部分未收到/发错货 89. 建议退款, 部分未收到/发错货（无货） 810. 告知跟踪号（邮政） 911. 告知跟踪号（比邮） 912. 客户询问跟踪号（没有跟踪号） 913. 已签收，未到货（邮政） 1014. 已签收，未收到/到达待取（挂号） 10（2）再次来信 111. 建议重发 112. 建议退款 113. 告知将要发出 114. 已重发，请求等待 125. 告知已退款 126. 退款没收到，让客户询问Amazon 137.感谢买家答应等待 138.感谢买家的理解 139.买家告知货收到，索要好评 13二、物品破损 14（1）首次来信 141. 请求拍照-破损 142. 建议重发-破损 153. 建议退款-破损 154. 钻掉了或是什么掉了退部分款 16（2）再来信 161. photo收到，建议重发 162. photo收到，建议退款 163. photo未收到，询问 174. 告知24小时内重发 175. 告知已退款 17三、描述不符 18（1）首次来信 181. 请求拍照 182. 建议重发， 发错货时 183. 建议退款(部分退款，或全部) 19（2）再来信 191. 告知会重发 192. 告知已退款 19四、订单问题 20（1）取消交易 201.取消交易-付款前 202.取消交易-已付款，未寄出 203.取消交易-已付款，已寄出 204.拒收 21（2）修改地址 211. 可以修改 212. 修改地址-不能修改，货已发 21（3）. 客户想某个时间到，到不了，问是否继续交易 221. 客户不回复，联系客户，问是否继续交易 222. 客户想某个时间到，不确定，请求等待 22五、退货问题 231.不需要，要退回，问原因 232.发退回地址 233.货物退回时（我方出运费） 244.货物退回时（对方出运费） 245.货物退回时(海外仓) 25六、建议UPS 251.建议使用UPS的(美国站) 252.建议使用UPS的(英国站) 26UPS 无法投递 让客户联系当地邮局 26七、缺货单，异常单联系 271. 假装包裹破损被退回，建议重发 272. 假装包裹破损被退回，建议退款（无货） 273. 假装包裹破损被退回，建议有货寄出无货退款 284. 假装包裹破损被退回，建议自选（无货） 28八、运送及运费问题 29(1) 运费问题 291. 客户问可不可以统一运费 292. 运送问题-屏蔽国家解释 29九、中差评 claim问题 30(1)claim 30A: Item not received 301. 建议重发-漏发，（已回复） 302. 建议重发-丢包 303. 已重发，请求等待 314. 建议退款-漏发 315. 建议退款-丢包 316. 建议退款（建议重发无回复） 325. 已退款 32B: Item not as described 331. 请求拍照-破损 332. 建议重发-破损 333. 已重发-破损（有跟踪号） 344. 建议退款-破损（质量差） 34C: Charge backs 351. Charge backs问原因 352. 未回复-已签收联系亚马逊 35(2)Feedback 36（1）未收到货物的 361. 建议重发 362. 告知将要重发 363. 已重发-有跟踪号 374. 已重发-问有没有收到 375. 已重发-已签收 386. 建议退款 387. 已退款 388. 已经全额退款，未收到回复，再次联系催促改差评 39（2）物品损坏 391. 建议重发 392. 已重发 403. 已重发-已签收 404. 建议退款 415. 建议重发无收到回复，建议退款（请求客户改评时） 416. 已退款 42（3）质量不满意 421. 建议退款 422. 已退款 43（4）尺寸不合适 431. 部分退款 432. 已退款 44（5）其他原因 441.没有说明原因 442. 因为运输慢中评 453. 客户答应修改评价，告知步骤 45十、联系亚马逊 46（1）Case 46未收到 461. 建议重发-丢包（无回复） 462. 已退款-丢包 463. 已退款-丢包（签收） 474. 已重发-丢包 475. 已退款-漏发 48描述不符 481. 请求照片，未回复-破损 482. 已退款-破损 483. 描述不符，让客户退回，但未退回 49（2）Feedback 49未收到 491. 已重发-已签收（原跟踪号已签收） 492. 已重发-已签收（原订单丢包） 503. 已退款-丢包 504. 已退款-漏发 51破损 511. 已重发-已签收 51描述，期望 521. 已退款-客户同意删评 522. 解释藏银银 52一、未收到货（1）.首次来信 1. 请求等待11.18邹Dear Valued Customer, Glad to hear from you. Sorry for letting you wait so long.Your package has been sent out on 日期. And it usually takes around 15-25 business days for arrival because of the package shipped from China. But sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable.So could you please give us another some days? Your patience and understanding is so appreciated. And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you, you have my words. Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,Helena2. 请求等待一周11.18邹Dear Valued Customer, Thank you so much for your communication and letting us know the problem. We do appreciate it so much.From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. Sometimes, the packages may be delayed a little. And if you like, could you please give us another week? If the package still not arrived then, we’d like to give a refund or re-send for the transaction.And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.Look forward to your reply ^_^And we sincerely believe nothing can be a problem with communication.Nice day.Helena3. 请求等待3天11.18邹Hi,Dear Valued Customer, Thank you so much for your communication and letting us know the problem. We do appreciate it so much.From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. The packages sometimes may be delayed a little. And if you like, could you please give us 3 days? If the package still not arrived then, we’d like to give a refund or re-send for the transaction.And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.Look forward to your reply ^_^And we sincerely believe nothing can be a problem with communication.Nice day.Helena4.晚发货a: 晚发货, 请求等待（假装海关扣押了一段时间）11.18邹Hi,Dear Valued Customer, Sorry to hear that you haven't received the package.After we got your message, we contacted the logistic company immediately.We were tol。