民航实用英语ONTENTSChapter FourDrink and Meal ServiceObjective 1 Drink ServiceObjective 2 Meal ServiceObjective 3 Special Meal ServiceMeal and drinks are provided to the passengers onboard in almost all the flights, although the types of food and beverages vary according to different airlines, flights and flying classes. Providing the service is one of the major duties of the cabin attendants. To do it well requires a great deal of training, planning and attention to details. A wide selection of beverages and different kinds of meals are served during the flight mainly by using the food carts. Guidance1Chapter FourDrink and Meal Service Objectives2What are the general knowledge of meal and drink service in the cabin?What can we offer to the passengers for the meal and drink service?How can we establish the service dialogues in the cabin?Chapter FourDrink and Meal ServiceObjective 1 Drink ServiceBackground Information航 班 饮 料apple juice, orange juice, tomato juice 苹果汁、橙汁、番茄汁mineral water 矿泉水regular/decaffeinated coffee 咖啡/ 无咖啡因咖啡carbonated water: soda water, tonic water 气泡水：苏打水，汤力水milk 牛奶Objective 1 Drink Servicesoft drinks: Coca-Cola, Pepsi, Sprite 软饮：可口可乐、百事可乐、雪碧green tea 绿茶alcoholic beverages 酒精饮料fermented liquors 发酵酒精饮料beer 啤酒wine: red wine, white wine 葡萄酒：红葡萄酒、白葡萄酒distilled liquors 蒸馏式酒精饮料Objective 1 Drink Servicewhiskey 威士忌brandy 白兰地vodka 伏特加rum 朗姆酒gin 金酒tequila 龙舌兰酒Objective 1 Drink ServiceGetting StartedSection One1 How do the cabin attendants tell the passengers what drinks are available?2 If a passenger wants a glass of red wine which has run out, what would a cabin attendant say to the passenger?3 A passenger has been waiting for a cup of coffee for 5 mins. How to deal with such a situation?4 If a stewardess accidentally spills the drink over the passenger, how would she handle such a situation?5 A passenger fell asleep and missed the drink service, how could the cabin attendant serve him some drinks?LearningSection TwoUseful Expressions1 Excuse me, Sir, would you care for a drink?2Would you like something to drink?3We have coffee, tea, juice, coke, beer and mineral water.4What would you like, Sir? Coffee, tea or fruit juice?5Is there anything else youd like?6Would you like to have a try/ have a taste?7May I offer you.instead?8Here you are.9Enjoy your drinks.DialoguesDialogue A(CC=Cabin Crew, P=Passenger)CC： Excuse me, Miss, would you like to have something to drink?P： Of course. What do you have on board?CC： We have mineral water, fruit juice, Coke, Sprite, coffee and tea.P： Id like to have a glass of Coke with ice, please.CC： Yes, Miss. Here you are.Dialogue BCC： What would you like to drink, Sir, coffee, tea, water or fruit juice?P： I prefer a glass of red wine.CC： Sorry, Sir, Im afraid the red wine has run out, may I offer you beer instead?P： All right.CC： Here is your beer, Sir, enjoy your drinks.Dialogue CP： Ive been waiting for my coffee for 5 minutes. Whats going on?CC： Im very sorry about the delay with your drink, Sir. Ill get you the coffee right away.How would you like your coffee, black or white?P： Just black, please.CC： (coming back with coffee) Here you are, Sir. Please take care, its very hot. Sorry to have kept you waiting.P： Thats OK. Thank you.Dialogue DCC： Excuse me, Madam, would you care for a drink?P： Yes, please. Id like to have a coke with ice, please.CC： Certainly, Madam, your coke with ice, please.(The CA accidentally spills the drink on the passengers clothes.)P： Oh, my god!CC： Im terribly sorry, Madam, Im too clumsy. I do apologize for this. Here are some napkins for you, I will go to get some more napkins and towels for you.P： Thats OK. Thank you.CC： Madam, the seat seems a little bit wet, may I offer you some blankets to cover the seat or another empty seat for you?P： I want to change the seat.CC： All right. I will check to see where the seat available is in the cabin, then I will tell you.P： All right.Dialogue EP： Miss, why havent I got any drinks? I am so thirsty.CC： We didnt disturb you when you were sleeping, Sir. Would you like something to drink now? We have prepared water, fruit juice, Coke, Sprite, coffee and tea for you, which would you like?P： Id like some orange juice, please.CC： OK, Ill get you the orange juice soon.P： Thank you.Cabin AnnouncementBeverage Service AnnouncementLadies and gentlemen,We will be serving you tea, coffee, and other soft drinks. Welcome to make your choice.Please put down the table in front of you. For the convenience of the passenger behind you, please return your seat back to the upright position.Thank you!Drink Service before MealLadies and gentlemen,Now we are going to serve refreshments and drinks. We shall be serving tea, coffee, Coke, Sprite, orange juice and mineral water in a moment. You are welcome to make your choice.Thank you!No Beverage Service Announcement Ladies and gentlemen, We are sorry to inform you that we cannot serve you hot drinks on this flight because the water system is out of order. However, we will be able to s。