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1、商务英语4-Unit 3 Self-test-国开04012-参考资料请认真阅读一下说明然后下载：学校每学期有可能都要更换题库！请仔细核对是不是您需要的题目再下载！本文档的说明：下载完本文档后，请用WORD或WPS打开，然后按CTRL+F在题库中逐一搜索每一道题的答案，预祝您取得好成绩金！由金锄头账号：qq号1072066377电大奥鹏助学团队独家整理！仅在金锄头网上传!第1题 could you be so kind as to turn down that rock “n” roll? im preparing for tomorrows meeting report. _.A. Its
2、none of you business B. No, I dont think so C. Sure. Sorry to disturb you 正确答案是：Sure. Sorry to disturb you第2题 hello, this is lucas bowen. id like to order some machines._. when do you need them?A. Sorry, I am busy B. No problem C. No, you can do it online 正确答案是：No problem第3题 ill also throw in the di
3、scount of 10% on your up front deposit. what do you think about this suggestion? _.A. Ok, I think weve both have done our best for this B. No, the suggestion is too bad C. Ok, you will benefit more than us 正确答案是：Ok, I think weve both have done our best for this第4题 ill be away on a business trip. wou
4、ld you mind signing for my express delivery? _.A. have no time B. Id rather not C. Id be happy to 正确答案是：Id be happy to第5题 okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs._. ill call you tomorrow.A. Sorry, its not clear B. That sounds all right C. Sorry, we
5、 didnt discuss about that 正确答案是：That sounds all right第6题 their skill and _ has got them on the sales team. A. laziness B. discourage C. enthusiasm 正确答案是：enthusiasm第7题 to attract investors, the government has _ its tax and labor laws.A. adapted B. applied C. adjusted 正确答案是：adjusted第8题 they wanted to
6、_ a discussion on economics.A. initiative B. initiate C. initial 正确答案是：initiate第9题 in business，whatever you do, do not _ illegal benefit.A. chase B. choose C. challenge 正确答案是：chase第10题 although he has sought to find a peaceful _, he is facing more pressure from his business rivals.A. solute B. solve
7、 C. solution 正确答案是：solution第11题 _ has good reputation will sooner or later be successful in his business.A. Whatever B. Whoever C. Whichever 正确答案是：Whoever第12题 at the same time, the negotiator keeps things secret _ would limit his/her ability to negotiate.A. who B. what C. that 正确答案是：that第13题 we cant
8、 manage that _ you pay for the installation. A. if B. until C. unless 正确答案是：unless第14题 that might be acceptable _ you handle the insurance fees.A. if B. whether C. even if 正确答案是：if第15题 when the rest of the room _ emotional, stay cool and use logic to negotiate and close.A. get B. gets C. got 正确答案是：g
9、ets第16题 阅读理解：根据文章内容，选择正确答案（每题10分）。Emotions play an important part in the negotiation process, although it is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether
10、 or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can cause conflicts and negotiations to break down, but may be instrumental in attaining concessions. On the other hand, positive emotions often facilitate reaching an agreemen
11、t and help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries.1. Emotions play an important role durin
12、g the negotiation, although their effect is being studied just 正确答案是：C.A. at the beginning of negotiation practiceB. during the negotiation processC. not long before2. Negative emotions may 正确答案是：A make concessions.A. be helpful to B. be harmful to C. be nothing to3. During negotiations, the decisio
13、n as to whether or not to settle depends in part on emotional factors.正确答案是：BA. totallyB. to some extendC. completely not4. Attaining concessions can be done 正确答案是：C. A. only by negative emotions B. only by positive emotions C. by both negative and positive emotions5. In different cultures, negotiat
14、ors should use 正确答案是：B strategies to show positive and negative emotions. A. the sameB. differentC. no第17题 阅读理解：根据文章内容，判断正误（每题10分）。The Golden Rules of NegotiatingThe art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow:1. Always
15、 Start the Negotiations. You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will the
