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1、Biz English OB -Effective work groups and teams,Outline 1 Basic concepts 2 Social loafing 3 Important organizational groups,1 Basic concepts 1.1 Potential performance The highest level of performance that a group is capable of achieving at a given point of time. What is actual performance?,1.2 Proce
2、ss losses, process gains and performance Process losses Performance difficulties that a group experiences because of coordination and motivation problems. process gains Increases in potential performance that result from new ways of motivating and coordinating group members. Actual group performance
3、 potential performance - process loss,Question: Why do managers create and sustain effective work groups? To eliminate process losses by ensuring that the actual performance and the actual performance of a group is as close as possible to potential performance To create process gains by continually
4、raising the level of potential performance,2 Social loafing: a problem in group motivation an performance 2.1 Defining social loafing The tendency of individuals to exert less effort when they work in a group than they work alone. What are the reasons for social loafing?,Sucker effect A condition in
5、 which some group members, not wishing to be considered suckers, reduce their own efforts when they see social loafing by other group members. Question: With the increase of group size, there is more or less social loafing?,2.2 Ways to reduce social loafing Discussion: How to? Making individual cont
6、ributions identifiable making individuals feel that they are making valuable contributions to a group Keeping the group as small as possible Case study Restaurant waiters Singing group,3 Important organizational groups 3.1 The top management team The team of managers who report to the chief executiv
7、e officer and determine what an organization is trying to accomplish and develop plans for goal attainment. Discussion: How to reduce process losses as a CEO?,3.2 Self managed work teams Team members have the autonomy to lead and manage themselves and determine how the team will perform its tasks Ho
8、w to ensure the efficiency of a self managed team? Truly self managing Complex task Organizational support Selected members - skills and expertise Ability and will to work with others,3.3 R&D teams The team that is formed to develop new products, may be cross-functional and is often used in high-tec
9、h industries How to ensure its efficiency? High autonomy in making decisions High commitment Isolation Cross-functional,3.4 Virtual teams A team in which a significant amount of communication and interaction occurs electronically rather than face-to-face Face to face meeting Scheduled social activities,
