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1、ERP项目组内部培训-WorkFlow 基础知识篇（一）,2010年08月13日,概要,Unit2 Organizational Structure 组织架构,Unit1 Introduction 工作流介绍,Unit3 Workflow Templates 工作流模板,Unit4 Business Workplace 业务工作台,Introduction 工作流介绍,Unit2 Organizational Structure 组织结构,Unit1 Introduction 工作流介绍,Unit3 Workflow Templates 工作流模板,Unit4 Business Workpla
2、ce 业务工作台,Introduction 工作流介绍,Content 内容 1.What is SAP Business Workflow? 什么是SAP业务工作流 2.Introduction to Workflow Terminology 介绍工作流术语 3.Advantages of Using Workflow 运用工作流的优点,Objectives 目标 1. Describe SAP Business Workflow concepts 描述SAP业务工作流的概念 2. Outline the circumstances under which SAP Business Work
3、flow can be used effectively 描述什么样的情况下能有效地使用SAP业务工作流 3. Define the basic SAP Business Workflow terminology 解释基本的SAP业务工作流术语,Introduction 工作流介绍,Introduction 工作流介绍,Goals of Reorganizing Business Processes,使用工作流达到的目标： 增加流程的透明性，增加雇员的职责，关注客户的兴趣， 更高效的管理，关注流程的最终结果。,Introduction 工作流介绍,Covers all aspects of t
4、he process 流程涵盖的各个方面 The Process flow itself (Business) 业务流程本身 The People invovled (Organization) 流程涉及的人员 The effects (Process Information) 流程结果,SAP Businiss Workflow, A Workflow Management System facilitates the electronic processing of structured processes which: Include a range of activities Alwa
5、ys occur in a similar or identical form Involve several people or departments Require a high degree of coordination Workflow Management Systems control processes according to a predefined model and are especially suited to structured organizations 工作流管理中，一些结构流程符合：流程包括一系列的活动，流程是相似的或者相同的，需要多个人员或者部门的高度
6、的协调性 工作流管理通过预先定义的模板和合适的组织架构控制流程,Introduction 工作流介绍,What Processes are Particularly Suitable for SAP Business Workflow ?,Faster ,simpler access to information 快速，简单的访问信息 Administrative tasks are less demanding 对管理任务有更少的要求 Processes are easier to learn and understand 流程更简单易学,易懂,Introduction 工作流介绍,Work
7、flow : Advantages for End Users,Flexible in changing of processes Organizational structure 流程，组织架构的灵活变化,Introduction 工作流介绍,Workflow Benefits for Management,Better control of information of deadlines of service levels of processing costs 对信息，最后期限，服务水平，流程花销等有更好的控制,Increase production Clearing backlog
8、Distribution of information and work: Every user gets his worklist automatically from the system Speed up processes you will get cash discount more often better/quicker reaction to errors Customers are more satisfied processes are more quickly finished better information flow 增加生产：及时清空积压，每个用户从系统中自动获
9、得工作项 加快流程：经常获得折扣，对错误信息的快速反应 顾客的满意度增加：流程更快速的完成，更优化的流程信息,Introduction 工作流介绍,Workflow: Advantages for Enterprises,Simply document managing,Standard e-mail and groupware although Workflow uses both! Data distribution across multiple systems: EDI / ALE is used for this purpose, but Workflow can support t
10、his option! Screen sequence management within a transaction Management of temporary data Management of “one time” processes A tool to fill functionality gaps!,Introduction 工作流介绍,Workflow Is Not,!,简单文件，标准的e-mail和groupware，工作流只能运用这些信息。不能对这些文件进行管理 数据跨系统的分配：EDI/ALE能跨系统传递数据，但是工作流不能。 通过事物代码对屏幕的一系列操作进行管理 管
11、理临时的数据 执行一次流程的管理 补充SAP功能的工具（如果一个FC不能直接执行，那么用工作流就不能执行这个FC）,To Streamline a Business Process 使业务流程的效率更高效 Ensure Correct Business Processes are Followed 确保执行正确的业务流程 Formally Define and Implement a Business Process 更加严谨的确定和执行一个业务流程,Introduction 工作流介绍,SAP Business Workflows Purpose,Object,Agent,Task,Role
12、,Step,Event,Workflow,Workitem,Business Workplace,SAP Business Workflow Terminology,Introduction 工作流介绍,Five Questions for Each Part of a Business Process,Who Should?,Do What?,With What Objects?,When?,In What Order?,?,Introduction 工作流介绍,In What Order?,Consists of steps Can be triggered by events 工作流由步
13、骤组成，并由事件触发,Workflow Definition Controls the Business Process 通过工作流模块来控制业务流程,Introduction 工作流介绍,What?,Activity/Task Execute a Transaction Execute a Report Execute a Function Module Run a Routine in an External System Update a Spreadsheet Document generation User decision automatic control steps,Intro
14、duction 工作流介绍,活动或任务：执行一个事物、一个报表、 一个函数模块，运行一个外部系统的程 序，更新一个电子数据表等 文件生成 用户决定 自动控制步骤,What and with What Object: Object Type Example,SAP Business Object types Invoice Requisition Material Archived documents EDI messages (IDocs) Documents from PC office applications Object Methods (Do What?) Post (the inv
15、oice) Approve (the requisition) Change (the material) Display (the image),Introduction 工作流介绍,SAP 业务对象： 发票，申请，物料，归档文件，电子数据交换信息，PC应用中的文件 对象方法（对对象进行的操作）： 开（发票），同意（申请），修改（物料），显示（文件）,Who Tasks and Possible Agents,Introduction 工作流介绍,WHO:To Decide who Should Receive a Work Item and Perform a Task A list of
16、 possible agents is required for a task .This list contains the employees in your enterprise who are authorized to receive this work item. The actual recipients of the work item are determined at runtime. You do not have to have HR for the relationships with organizational objects .The functions are provided with the Basis system .,谁：决定谁收到代办事项并执行任务 一个任务需要一系列可能的代理人。这些人包括企业中有 权收到该待办事项的雇员。 在工作项执行时决定实际的收件人。,WHEN?,out- come3,out- come1,out- come2,shows the war
