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1、AIRPORT AUTHORITY HONG KONG2 ANNUAL REPORT 2002/03AIRPORT AUTHORITY HONG KONG2 ANNUAL REPORT 2002/03AIRPORT AUTHORITY HONG KONG 3ANNUAL REPORT 2002/03April 02The Authority unveiled details of its proposed multi-purpose SkyPlaza development with facilities for passengers, transport and business.May 0
2、2HKIA was voted Airport of the Year for the second year in a row by Skytrax Research, a UK-based aviation research company.June 02HKIA received an Eagle Award from IATA recognising the value for money that it provides to airlines.July 02Expressions of Interest were invited from around the world for
3、development of the International Exhibition Centre in the north- east corner of the airport.September 02Hong Kong hosted the largest ever Air Cargo Forum with 4,000 delegates and 250 exhibitors from 69 nations.Airport Ambassador programme launched to promote customer service at the airport and vocat
4、ional training for young people. (Senior Ambassadors joined the scheme in December 2002.)Launch ceremony held for the comprehensive transformation of the Arrivals Hall with new retail and catering and miniature gardens.February 03A total of 25 luxury brand licences and 23 catering licences announced
5、 for the East Hall shopping area which is undergoing a major renovation and expansion.A community gardening project was launched on the airport island, using composted kitchen waste from airport restaurants.Opening took place of the Airport- Mainland Coach Station, featuring a waiting lounge and she
6、ltered bays for 10 coaches.March 03The Authority launched its second bond issue for retail investors. The issue was 8 times over subscribed.The SARS outbreak started to have a very severe adverse effect on business at HKIA.April 03A relief package of reductions on various charges was offered to airp
7、ort business partners suffering from the impact of SARS.The title of Cargo Airport of the Year 2003 was awarded (for a second consecutive year) to HKIA by industry magazine Air Cargo News.May 03A major revitalisation package was introduced to stimulate traffic and bring travellers back to Hong Kong
8、immediately after the lifting of the travel warning against Hong Kong and Guangdong by the World Health Organisation.October 02A 15-year franchise for development, construction and operation of an Express Cargo Terminal at HKIA was awarded to DHL International (Hong Kong) Ltd.HKIA was voted Best Air
9、port by readers of Travel Trade Gazette Asia and was Best Large Airport in the J D Power & Associates 2002 Global Airport Satisfaction Study.November 02A Letter of Intent on flight diversions and emergency support was signed by the five Pearl River Delta airports at a semi-annual A5 Forum meeting.De
10、cember 02A 15 percent discount on aircraft landing and parking charges was extended until December 2003.Airport Customer Service Champion Awards presented to frontline service staff to recognise outstanding performance during the year.January 03The Authority announced new records for cargo, passengers and flight movements, making 2002 the best year ever for aviation in Hong Kong.A new Arrivals Duty Free pavilion opened offering a wide choice of duty free and general merchandise for last minute purchases by arriving passengers.AIRPORT AUTHORITY HONG KONG 3ANNUAL REPORT 2002/03Event Highlights
