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1、19秋学期（1509、1603、1609、1703）酒店业培训与人才发展（一）（二）（EI双语）在线作业-0003试卷总分:100 得分:100一、单选题 (共 20 道试题,共 40 分)1.The six?step model for outsourcing includesA.Transition; Manage and ImproveB.Commit; Select ActivitiesC.Choose Vendor(s); ContractD.All of the above答案:D2.()are sometimes considered a luxury or a manageme
2、nt project to do when everything else is done.A.Task listB.Job standardsC.Job descriptionsD.Job breakdown答案:C3.许多公司的企业大学作为利润中心,不仅培训内部员工,还对()进行培训。A.志愿体验者B.外部人员C.内部高层经理D.内部主管答案:B4.Training reduces turnover by providing employees with:A.all of the aboveB.Predictable work environmentsC.Involvement in co
3、rporate cultureD.Information about their jobs and the organization答案:A5.以下不属于结果层评估中可以度量的内容的是A.组织目标的实现程度B.外部客户的满意度C.内部员工的满意度D.供应商的满意度答案:D6.Orientation is introductory instruction concerning a new environment or organization. This instruction generally helps answer employees questions inA.Job responsi
4、bilitiesB.Job?related issuesC.Cultural issuesD.All of the above答案:D7.The disadvantages of using focus groups to collect data is:A.They require a large time commitmentB.Some might not get returnedC.Requires high degree of technical skill to designD.May not address root causes of problems答案:A8.下列不属于Ha
5、nnafin Peck设计模型的流程之一的是A.需求评估B.设计C.开发D.分析答案:D9.()课程的时间较短,可以专注于更具体的主题,如营销策略和电子商务问题。A.非学位公开招生B.定制课程C.在线高管D.EMBA答案:A10.列哪个不是小组培训中学员的类型()A.破坏型学员B.消极型学员C.沉默型学员D.主动型学员答案:C11.以下哪一个选项不是对主管培训进行评估的信息获取来源()。A.老板B.经理C.员工D.主管答案:A12.()provides a means for both the trainer to improve the training and the learner to
6、 make better use of the training.A.EvaluateB.DevelopC.DesignD.Analyze答案:A13.Trainers who employ ESP in training sessions can address all learning styles. P stands for()A.Practice it with special events and role?play activitiesB.Practice it with role?play activitiesC.Practice it with games and role?p
7、lay activitiesD.Practice it with games答案:C14.以下选项中()不是对主管进行培训时面临的挑战。A.逻辑创新B.目标设定C.小组规模D.创造性思维答案:A15.”other” costs may include:A.all of the aboveB.Replacement costsC.Pre?programD.Overhead答案:A16.Which one of the following data collection method belongs to the category of Qualitative?A.Nominal group te
8、chniqueB.Human resources recordsC.CommitteeD.Benchmarking答案:C17.()are designed to ask the trainees how they feel about a number of different situations。A.Team effectiveness techniquesB.Pro rata scalesC.Opposing statementsD.Agree-Disagree Tests答案:D18.以下不属于培训中可以使用的辅助媒体的是A.麦克风B.视频C.学员姓名牌D.图片答案:C19.Whic
9、h of the following is not an useful tip to channel your bodys nervous energy and prepare constructively for the training session?A.VisualizeB.PracticeC.Have funD.Calm down答案:D20.海上世界探险公园使用“T.R.A.I.N. ”首字母缩写方法进行在职培训。其中“i”代表的意思是()A.模仿服务情境B.模仿工作环境C.想象服务情景D.想象工作环境答案:B二、多选题 (共 15 道试题,共 30 分)21.以下属于组织层面培训
10、需求分析的内容的是A.组织资源B.组织绩效C.组织目标D.组织所处的环境答案:ABCD22.Training usually benefits operations by saving costs in three major areas, they are:A.laborB.MaterialsC.EquipmentD.Delivery答案:ABC23.在酒店的培训中,培训师必须要培训的3“S”代表的是()。A.standards标准B.service服务C.sale销售D.safety安全答案:ABD24.以下属于学习型组织的特征的是A.越来越智能B.蓬勃发展C.学习与工作统一D.培养智慧答
11、案:ABCD25.以下属于科克帕特里克等级评估法的步骤的是A.行为评估B.成果评估C.学习评估D.反应评估答案:ABCD26.There are numerous methods by which you can collect data, such as:A.Work samplingB.Surveys or questionnairesC.ObservationD.Job descriptions答案:ABCD27.In hospitality, three “S” elements that trainers must train includeA.StandardsB.ServiceC
12、.SalaryD.Safety答案:ABD28.The disadvantages of Computer aided instruction (CAI) include:A.Requires some additional computer hardware and softwareB.Newness of technology may take away from the learningC.Individual attention given to traineesD.Dependency on a network connection答案:ABD29.材料成本一般可分为哪几个小类?A.
13、易耗材料B.易损材料C.可消耗材料D.不可消耗材料答案:CD30.在培训时培训师除了需要善于使用设备外,还需具备的特征有:A.自信B.积极地态度C.有改进想法的能力D.在每次课程之前先练习答案:ABCD31.Job analysis involves two steps,they are:A.developing a job breakdown for each taskB.creating a task listC.analyze the jobD.analyze each task答案:AB32.Training objectives should outline what a train
14、ee should know and be able to do after training.()will help you set training objectives.A.training detailsB.task listsC.job descriptionsD.job breakdowns答案:BCD33.Main scales of measurement are:A.RatioB.OrdinalC.NominalD.Interval答案:ABCD34.What does professional development allow employees to do?A.Provide mobilityB.Make promotion a possibilityC.Maintain their current positionD.Earn money答案:ABC35.Games for training should be:A.ParticipativeB.ExpensiveC.BriefD.Adaptable答案:ACD三、判断题 (共 15 道试题,共 30 分)36.广泛的培训项目很难进行测量,因为它们过于模糊。答案:正确37.在酒店业高管教育中,一个主要的催化剂是许多行业领域的专业协会。答案:正确38.Learning
