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1、 Unit 3 OrganizationHow many people work in your office? About half.Starting up1 Would you like to work in the building in the photo below? Explain why or why not.2 Which people in your organization have their own office? Do they have their own office because of a) seniority; b) a need for confident
2、iality; c) the type of work they do?Starting upHow important are the following in showing a persons status in an organization? Give each one a score from 1 (not important) to 5 (very important). a reserved parking space having a secretary an office with a window taking holidays when you like a unifo
3、rm the size of your desk a personal business card more than one seat in your office your own office flying business class a company car a company credit card your name on your door having fixed working hoursVocabularyCompany structureMatch the words to the pictures.subsidiarycall centerwarehousehead
4、 officeoutletsfactory/plantdistribution center service centerVocabularyCompany structure1 Stock levels have been low for two weeks now. - warehouseListen to the comments from different places in the organization and write them down. Then match them to the places in Ex A.2 Can you e-mail these sales
5、figures through to head office as soon as possible?3 Hold on a minute, please, Ill transfer you to a supervisor.4 We need to deliver this consignment on Friday. 5 The production line is operating at full capacity.6 The Board of Directors have fixed the Annual General Meeting for Tuesday the second.7
6、 Why do we always have to check with the parent company before making decisions?8 All our engineers are out working on repairs at the moment.branch/outletcall centerdistribution centerfactoryhead officesubsidiaryservice centerVocabularyCompany structureWhich of the words below can describe:a)good qu
7、alities of an organization?b)bad qualities of an organization? bureaucratic caring centralized decentralized conservative democratic dynamic hierarchical impersonal market-driven professional progressiveb)a)a) or b)b)b)a)a)b)b)a)a)a)Reading A successful organizationSOL Cleaning Services provides ser
8、vices throughout Finland and in Estonia, Latvia and Russia. We offer our clients a centralized package comprising most services related to business and public premises.Cleaning services is the basis of our service contract, but it can easily be linked to other services. These include facility servic
9、es (including reception, mail and messenger services) as well as security services, meeting and conference services, the maintenance of vending machines, replacement of carpets, washroom hygiene services, green area services and versatile local laundry services for companies and their employees. Our
10、 clients comprise companies and institutions from all business and public sectors: the food and pharmaceutical industries, hospitals, the retail sector, energy industry, schools, hotel and catering business, the metal industry and transportation.Reading A successful organizationA Read paragraph 1 of
11、 the article and answer these questions.1 Where is SOL located?2 What is unusual about the company?3 What does SOL do?It is in Helsinki, Finland.You feels like youve entered a playground; the office explodes with color, creativity and chaos; people are walking round talking on yellow mobile (portabl
12、e) phones.Its a cleaning company.Reading A successful organizationB Read the article and match the headings below to paragraphs 2, 3, 4, 5 and 6.A People set their own targetsB Hard work has to be funC Loose organizations need tight systemsD Great service requires cutting-edge technologyE There are
13、no low-skill jobs23456Reading A successful organizationC Which of these statements are true? Correct the false ones.1 Everyone has their own office.2 Liisa Joronen believes cleaners can feel good about their job.3 At the end of the training course there is an exam.4 The training course takes 28 mont
14、hs to complete.5 At SOL giving responsibility to employees is important.6 SOL thinks measuring performance restricts freedom.7 Every month Liisa Joronen measures each teams performance.8 All the information is stored in filing cabinets.falsetruetruetruetruefalsefalsefalseReading A successful organiz
15、ationD Match these phrases from paragraph 5 of the article to their meanings.1 keen on accountability2 fanatical about measuring performance3 establish performance benchmarks4 rates the teams performancea) assesses how the group have doneb) extremely interested in judging achievementsc) interested i
16、n people being responsible for what they dod) set up standards of achievements1234Language reviewNoun combinationsWe can combine two or more nouns in several ways.1 s possessive Julias desk Mr. Smiths office Sonys new product2 one noun used as an adjective head office company car graduation ceremony
17、3 phrases with of Director of Communications sales of last month4 compound nouns forming one word boardroom businessman notebook airshowMatch these examples from the article on page 24 with the categories above.a) customer satisfactionb) way of life c) SOLs logod) salesperson2314Language reviewNoun
18、combinationsA Find noun combinations in the article on page 24. Write them under these four headings:s possessiveone of northern Europes most admired (lines 12)SOLs competitive formula (lines 910)the companys upbeat image (line 15)SOLs logo (line 16)the companys budget reports (line 17)SOLs training
19、 program (line 22)the new customers site (line 40)the teams performance (line 43)one noun used as an adjectiveSOL City (line 1) business playground (line 3)film studio (line 4) Cleaning Service (line 8)key ingredients (line 10) status symbols (line 21)time management (line 26) people skills (line 27
20、)power players (line 30) customer satisfaction (line 38)performance benchmarks (line 42) budget documents (lines 4950) performance reports (line 50) training schedules (line 51)company news (line 52)Language reviewNoun combinationsphrases with ofheadquarters of one of northern Europes most admiredco
21、mpanies (lines 12)the heart of Helsinki (line 4)the rules and regulations of conventional corporate life(lines 1819)hours of work (line 20)a limited number of ways (lines 2425)way of life (line 29)The real power players of the company (line 30)a team of up to 50 cleaners (lines 3132)compound nouns f
22、orming one wordheadquarters (line 1) playground (line 3)jumpsuits (line 15) salesperson (line 39)benchmarks (line 42) laptops (line 46)cell-phones (line 46)Language reviewNoun combinationsB Underline the most suitable noun combination in each group.1 a) the meeting of today 3 a) a business card b) t
23、odays meeting b) a card of business c) today meeting c) a businesses card2 a) a letter of credit 4 a) a datas base b) a credits letter b) a base of data c) a letters credit c) a database CNouns used as numerical adjectives are singular. For example, a plan which lasts for 10 years = a ten-year plan.
24、 Change the following phrases in the same way.1 a hotel with five stars2 a budget worth 3 million dollars3 a presentation that lasts 20 minutes4 a contract worth 200,000 pounds5 an industrial empire which is 150 years old1 a five-star hotel2 a 3-million dollar budget3 a 20-minute presentation4 a 200
25、,000-pound contract5 a 150-year-old industrial empireLanguage reviewNoun combinationsD Match each noun in column 1 to two of the nouns in column 2 to make word partnerships.1 business a) virus b) cards c) plan2 management a) style b) technology c) policy3 sales a) campaign b) department c) trade4 la
26、bor a) force b) technology c) market5 company a) house b) headquarters c) logo6 trade a) union b) technology c) fair7 consumer a) goods b) logos c) awareness8 research a) project b) findings c) knowledge9 information a) technology b) force c) desk10computer a) union b) program c) virusListening Advi
27、sing companiesARichard Brown is the managing partner of Cognosis, a management consultancy in London which advises companies on organization and change. Listen to the first part of the interview and answer these questions.1 What four approaches does Cognosis use to analyze a business?2 How many diff
28、erent business character types does Cognosis recognize?3 What three things do companies deal with differently, according to Richard?1 Study the tone and style of the companys communications. 2 Interview the companys top executives in depth.3 Conduct research, more broadly, across the companys staff
29、and its customers.4 Analyze the companys internal documents.16These different types of organization handle aspects of change, innovation and relation to customers in very different ways.Listening Advising companiesBListen to the second part of the interview. Tick the sentences below which are true,
30、according to Richard, and correct those which are false.1 The hardest way to change the character of a business is to merge it with another company.2 When Guinness and Grand Metropolitan merged, they wanted to create a business culture which was different from the two companies.3 The senior managers
31、 spent a lot of money training staff in the new business methods.4 The new culture was only partly successful.falsetruetruefalseListening Advising companiesCIn the third part of the interview, Richard Brown describes 3 ways in which successful companies are similar. Complete the description below.Fi
32、rst, theyre _ : they have a very clear sense of _ . Second, theyre _: they invest much time and energy in understanding and _ And third, they are _. By that I mean that people inside the organization are veryclear about the values that should _ _ and behaviors.future-orientedwhere they are headedcus
33、tomer-drivenresponding to their marketsvalue-drivenguide theirdecisionsSkillsSocializing: introductions and networkingA Listen to the three conversations. Choose the correct description from the list for each one.Greeting someone and talking about the pastIntroducing another personIntroducing yourse
34、lf and giving information about your company123SkillsSocializing: introductions and networkingB Listen to the first conversation again and answer these questions.1 Which of these expressions do you hear in the dialogue?a) Nice to see you again. d) How about you?b) Fine, thanks. e) I changed my job l
35、ast year.c) Wonderful! f ) Im in banking now.2 Who is head of data processing?3 Who now works in marketing?MarcusLouiseSkillsSocializing: introductions and networkingC Listen to the second conversation again and complete the chart below.Name CompanyActivityDon LarsenErica KoenigAtsource SolutionsMCB
36、Outsourcing variousservices includingpayroll, IT servicesand human resourcesFinancial servicesSkillsSocializing: introductions and networkingD Listen again and complete this extract from the second conversation.Don Well, were basically an _ business. We supply large companies with various services I
37、ncluding payroll, _ and human resources.Erika Is Atsource Solutions a new company?Don No, were well established. The company was _ in 1978. Its organized into three _ We have over 6,000 _; weve got our _ in Frankfurt and _ in over 20 countries were pretty big.outsourcingIT servicesfoundeddivisionsem
38、ployeesheadquartersofficesSkillsSocializing: introductions and networkingE Listen to the third conversation again and answer these questions.1 What expression does John use to introduce Miriam?2 Why could Miriam be helpful to Heinz in his work?3 What interest do they share?Heinz, Id like you to meet
39、 Miriam.She speaks fluent Italian, so she could be very usefulwhen dealing with his Italian customers.SkiingCASE STUDYAuric BankCompany Headquarters Business aimsProblems Bad investment:Negative images:SolutionsAuric BankLondon, UKTo provide customers with excellent service at competitive pricesLost
40、 1.5 billion for unwise investmentCharging too much; no longer seen as caringMake changes in-house; Outsource to UK call centers; Outsource to low-cost countries such as IndiaBackgroundCASE STUDYAuric BankCompany Description Cost In-houseReduce cost & increase efficiency16mResource Plc in SAExcellen
41、t reputation & good service; a lot of experience in running call centers8mOrion Plc in ScotlandNew firm; young manager; experienced in running call centers;customer complaints10mX-Source IndiaFast-expanding; has no problem hiring staff; low cost5.5mOptions CASE STUDYAuric BankWork in groups of four.
42、 You are directors of AB.1 Choose a role card (pages from 140, 141, 147, 149). Read your role card and prepare for a meeting to consider the four options.2 Discuss the advantages and disadvantages of each option.3 Try to persuade the other directors that your option is the right one for AB.Task Speaking Write a short report to the Chief Executive giving both a summary of the four options and your recommendations.Writing 282021/6/7部分资料从网络收集整理而来，供大家参考，感谢您的关注！
