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1、商务英语期末复习资料一、翻译 :词组 ,句子词组telephone operator电话接线员 telephone directory/book电话簿area code, code number地区代码 calling party, caller打电话者give sb. a call/ring给某人打电话 put sb. to extension接分机keep the line free 别占线 lift /pick up the telephone answer the phone接电话hold/hang on别挂线 / 稍等 hang up / get off挂断expect one s
2、call等某人的电话 be wanted on the phone有电话leave a message 留口信 take a message捎口信call back later稍后再打来 return ones call回某人的电话have/dial the wrong number拨错号码 check the number核对号码leave one s telephone number留电话号码 give sb, the telephone number告知电话号码slow down/ speak a little slower说慢一点 jot down the phone number 记
3、下电话号码telephone operator电话接线员 telephone directory/book电话簿area code, code number地区代码 calling party, caller打电话者give sb. a call/ring给某人打电话 put sb. to extension接分机keep the line free 别占线 lift /pick up the telephone answer the phone接电话hold/hang on别挂线 / 稍等 hang up / get off挂断expect one s call等某人的电话 be wante
4、d on the phone有电话leave a message 留口信 take a message捎口信call back later稍后再打来 return ones call回某人的电话have/dial the wrong number拨错号码 check the number核对号码leave one s telephone number留电话号码 give sb, the telephone number告知电话号码slow down/ speak a little slower说慢一点 jot down the phone number记下电话号码passport 护照 vis
5、a签证embassy大使馆 validity有效期window seat 靠窗的座位 aisle seat靠过道的座位check in登记（酒店、机场） check out结账book/reserve/make a reservation预定 luggage/baggage行李精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 1 页，共 13 页carry-on/hand-carry/hand luggage随身行李check-in/checked/registered luggage 托运行李overweight 超重 excess baggage
6、 charge 超重行李附加费duty-free allowance免税额 single/one way ticket单程票round-trip ticket往返票 return ticket返程票arrive/arrival到达 vi./n. depart/departure离开 vi./n. business class商务舱 first class头等舱economy class 经济舱 advance deposit定金registration登记 tariff价目表cancellation/cancel ones reservation取消预定 single room单人间doubl
7、e room 双人间 suite套房conference room 会议室 local currency当地货币exchange rate汇率 International flight国际航班domestic flight国内航班 flight number航班号connecting-flight转机 direct/non-stop flight直达航班air route/line航线 take off起飞board a plane登机 landing着陆句子1. 从你的简历和应聘申请书来看，你对营销工作已有相当多的经验。I see from your rsum and application
8、 that youve had quite a lot of experience in marketing already. 2. 如果你处在我的位置，你希望你的雇员应具备哪些素质？If you were in my shoes, what sort of qualities youd look for in your employees? 3. 部门经理应该能够主动处理很多事情。 A department manager has to be able to do a lot of things on your own initiative. 4. 作为秘书，我做过大量的文字工作，如拟写报告
9、、作会议记录等，而且似乎我的记忆力比一般人强。As a secretary, Ive had to do quite a lot of paper work, such as handling report writing, keeping minutes at meetings, and I seem to have a better memory than average. 5. 从秘书角度看，我认为和上司共用一个办公室更好，这样她的上司不太有可能忘记告诉她一些重要的事情。From the secretarys point of view I think its better to sha
10、re an office room with her boss so that there s not much chance of her superior 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 2 页，共 13 页forgetting to let her know about important matters. 6. 我工作过的那家公司是一家做营销和公共关系的公司，主要是为在中国投资的外国公司提供咨询。 The company where I worked is a marketing and public relations c
11、ompany and they do consultant work for foreign companies investing in China. 7. 我想在贵公司会有更多个人发展的机会，而且这里的工作对我来说更具挑战性。 I feel that I would have more scope for personal development in your company and that the work will be more challenging for me. 8. 我主要的工作是协助经理安排访问、会议及介绍, 并且替他处理信件。 What I basically do
12、is to assist the manager by arranging visits, setting up meetings and presentations and to deal with his correspondence. 9. 申请书和简历一样重要，因为申请书通常是申请者和雇主之间第一次直接的接触。 The application letter can be as important as the CV in that it often provides the first direct contact between an applicant and an employe
13、r. 10. 有效的申请书能说明你对具体单位兴趣的原因，并且辨认出你最相关的技能或经历。 Effective application letters explain the reasons for your interest in the specific organization and identify your most relevant skills or experiences. 11. 我打电话是想看看你是否有空和我面谈你们明年销售计划的事情。I m calling to see if you have any time to meet with me to discussyour
14、 sales plan next year. 12. 我有些很重要的事情要和王先生核对一下，这事很急，下午 2 点前我必须与他取得联系。I have something very important to go over with Mr Wang. It s urgent. I have to reach him before 2 oclock.13. 我们经理正忙得脱不开身。 请留下你的姓名和电话号码， 我请他有空就给你回电。 Our manager is tied up at the moment. If you leave your name and phone number, I ll
15、 have him call you back as soon as hes available. 14. 如果我现在就打电话告诉他我们要撤消订货怎么样？ What if I call him now and tell him that we want to cancel the order? 15. 商务电话被看作是与客户进行联系的极其重要的纽带。 Business calls are regarded as the most important link with customers. 16. 我们许多商务工作，如接订单、检查进展情况、与供货商联系、征求和提出建议、处理投诉，都是通过电话进
16、行。 A lot of our business work, such as taking orders, checking progress, contacting suppliers, requesting and giving advice , and hearing complaints, is done all over the telephone. 17. 使用电话处理公司业务与写信相比有许多优点。精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 3 页，共 13 页 Using the telephone for company bus
17、iness has many advantages over writing letters. 18. 正因为每天许多人通过电话做生意，所以树立良好的电话形象对公司的成败尤为重要。 Since every day quite a few people transact business over the telephone, establishing a positive telephone image is obviously important to the success of the company. 19. 打商务电话时，不需拐弯抹角。正如在商务书信中一样，开门见山，切入要点。In
18、a business call you dont need to spend time talking around the subject. Just get to the point as you would in a business letter. 20. 有时一些客户的要求毫无道理。但是只要我们尽量有礼貌、客气，同时也能心平气和，我们甚至可以留住他们中的一些作为今后的客户。Sometimes some customers demands are unreasonable. As long as we try to be polite, courteous and even disar
19、ming at the same time, we can retain even some of these individuals as future customers. 21 我想订一张 8 月 8 日从杭州飞往悉尼的单程商务舱机票。 Id like to reserve a single/one-way business class ticket from Hangzhou to Sydney on August 8. 22 看来全价商务机票是最恰当的选择，因为它有较大的弹性。 The normal full-fare business class ticket sounds the
20、 most appropriate option. It offers more flexibility. 23 请问这是海关吗？我去澳大利亚旅行，该办哪些手续？ Excuse me, is this the Customs House? Im travelling to Australia. Could you tell me what procedures I have to follow? 24 我去英国旅行。请问可以免税携带多少香烟和酒？ Im traveling to England. Could you tell me what the duty-free allowance is
21、 for cigarettes and liquor? 25 我能在酒店兑换一些钱吗? 我想把一些美元兑换成当地货币。今天的兑换率是多少 ? Can I change some money in the local hotel? Id like to change some US dollars into local currency. Whats the exchange rate today? 26. 我想预订从 5 月 5 日到 5 月 10 日一个双人房间。 我喜欢大号床， 如果可能的话。顺便问一下，房间是否有电脑插座和互联网连接？ Id like to reserve a doubl
22、e room from 5th May to 10th. I d prefer a queen size bed, if thats possible. By the way, does my room have a computer socket and Internet connection? 27. 我的秘书10 天前以约翰史密斯的名字向你们预订过。她传真发给你们旅馆，订一个两间一套的房间，用三个晚上。 My secretary made a reservation ten days ago in the name of John Smith. She sent a fax to you
23、r hotel to reserve a suit of two rooms for three nights. 28. 我们要预订一个能够容纳八九十人的会议室，要有声音设备、 投影板或屏幕，还应备有电视机和录像机。 We would like to book a conference room that can accommodate 80 to 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 4 页，共 13 页90 people, with sound equipment, overhand boards or screen and it s
24、hould be also equipped with a television set and a video recorder. 29. 我下星期一将前往法兰克福参加法兰克福交易会。听说贵宾馆所有房间交易会期间就都订满了， 但不知现在是否有取消的房间。如果有的话， 我想订一间单人房。 Im going to Frankfurt to attend the Frankfurt trade fair next Monday. I was told that all the rooms in your hotel had been booked up last week. I wonder wh
25、ether any reservations have been cancelled now. If available, Id like to book a single room. 30. 我明早 7 点要乘坐 BA902航班到新加坡参加一个重要商务会议， 耽误不起的。不知你们有电话叫醒服务吗？ Ill be taking Flight BA902 at 7 tomorrow morning. Im going to Singapore for a very important business meeting. I cant afford to miss it. I wonder if
26、you have telephone wake-up service. 31. 现在开会。在开会前，我要说的是希望这次会议将是建设性的，并有积极的结果。 I would like to call the meeting to order. Before we begin I should like to say that I hope the meeting will be constructive and have a positive outcome. 32. 本次会议的目的是解决最近公司改革所引起的一些财务和人事问题。 The purpose of this meeting is to
27、resolve some financial and personnel problems which have been caused by the recent reform of our company. 33. 按照议程，我们有两个问题要讨论。第一项是讨论管理部门有关弹性工作时间的建议，第二是有关将要到来的假日的工作安排。 We have two questions on the agenda. The first item is a discussion of managements proposals on flexitime and the second item is the
28、work arrangement for the coming holiday. 34. 既然我们现在似乎不能解决这一分歧，我们能否进行下一个问题的讨论？Since we do not seem to be able to resolve this difference now, could we move on to the next point? 35. 对不起我不完全同意你的看法。你是否可以做些改动呢？I m sorry but I really dont quite agree with you on that. Would you be prepared to make some c
29、hanges? 36. 这么说，我们都同意在下个星期三的会议上再进一步讨论新产品开发的细节问题。如果今天没有别的事情要谈，我们就到此为止，你看怎样？ So we ve all agreed to discuss the details concerning the new product development at our next meeting next Wednesday. If theres nothing else to discuss today, shall we call it a day? 37. 由于所提出的各项决议均已通过，今天的会议结束。 Since all prop
30、osed resolutions have been passed, the meeting will be closed for today. 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 5 页，共 13 页38. 举行会议的目的是为了一个共同的目标而把与会者的想法和建议集中起来。会议的功能有以几个方面：解决问题、做出决定、分享信息及其他功能。A meeting is supposed to pool all the participants ideas and suggestions for a common purpose, which
31、may function in several ways like solving problems, making decisions, sharing information and other kinds. 39. 一个好的准备工作首先是对议事日程的主题和目标有很好的理解；在此基础上，与会者应考虑所应做的准备工作。有时候，与会者还需要做一些调查研究，以保证其在未来会议上所谈看法的质量。 A good preparatory job, first of all, refers to a good understanding of the subject and the goal of th
32、e agenda. Then, on the basis of such understanding, the participant should think about the relevant points to be prepared and brought up at the meeting. Sometimes, he may need to do some research work to confirm his opinions for the coming meeting. 40. 成为一名出色的会议主持人意味着他能够很好地控制整个会议，包括对会议不同阶段的控制：开始时的控制
33、、会议进行中的控制以及会议结束时的控制。 To be an effective meeting leader means one should exercise a good control over the meeting, which covers different stages at a meeting: control at the very beginning, control during the meeting and control at the end. 41我首先谈谈去年的销售总额， 然后谈谈我们产品目前在主要几个国家的市场份额，最后谈我们的主要客户及今后的计划。 Ill
34、 begin by talking about our sales figures last year, and then I ll talk about our market share of our product in some major countries. Finally Ill talk about our main customers and future plans. 42. 我们相信要继续发展必须要增加出口销售，并且希望把出口产品增加到生产的百分之四十。 We believe we must increase our export sales if we want to c
35、ontinue to grow, and we hope to increase exports to 40 % of production. 43. 我知道大家公务都很繁忙，所以我只想简单地介绍一下新型可视电话的4个 P 即有关产品、分销地点、定价、促销四个方面。 I realize youve got a full agenda so I intend to briefly run through the four Ps for the new videophone model the product, the place, the price and the promotion. 44.
36、 如果你们有问题的话，请随时打断我们的讲话。Please interrupt me if youve got any questions. 45. 我今天演示的目的是让大家了解事实，而不是想说服大家， 但愿你们已经十分支持这个新项目。 My objective of the presentation today is to inform, not to persuade; hopefully youre all ready 100% behind this new project. 46. 如果你们看看这份产品模型图纸， 就可看到它包括四个部分： 一个可视屏幕、一架摄像机、一套听筒、一套声音输
37、出装置。If you look at this mock-up drawing, youll see that it basically consists of four elements: a video screen, a video camera, an audio 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 6 页，共 13 页receiver and audio transmitter. 47. 不管怎么说，我把书面产品说明留给大家，你们有空时仔细看一下。In any case, I ll leave these written sp
38、ecifications with you which you can study at your leisure. 48. 几个月后我还会向大家报告促销活动的细节。I ll be getting back to you in a couple of months time with much more detail on the promotion campaign. 49. 我相信大家跟我一样， 对该新产品已经有了热情， 我毫不怀疑， 该产品不但会开辟一个新市场，而且还会确保我公司的长期发展和繁荣。I m also sure that you now share my enthusiasm
39、 for the new model which I have no doubt will not only open up a new sector of the market but ensure long-term growth and prosperity for our company. 50. 我们相信对于能在居民市场上开辟出新行业的公司来说这种新产品为他们带来莫大的市场机遇。We confidently believe that this new product represents a significant market opportunity for the company
40、 with its ability to open up a new sector of the residential market. 判断对错Do you happen to know any regulations for taking a plane? Tick the statements you think are true. ( T ) 1) Passengers can only hand-carry a small bag aboard the plane. ( F ) 2) Children under 5 neednt buy a ticket. ( F ) 3) Peo
41、ple who havent got an ID card cannot board the plane. ( T ) 4) Passengers mustnt carry dangerous articles such as compressed gases, weapons, explosives, corrosives, or inflammables onto the plane. ( F ) 5) Passengers can smoke during the flight. ( T ) 6) Passengers mustnt use mobile telephones on fl
42、ights because they will interfere with the planes electronic equipment. ( F ) 7) Passengers must check in 30 minutes before departure on international flights. ( T ) 8) Passengers must fasten their seat belts during take-off or landing. ( T ) 9) The airline neednt accept responsibility for delays du
43、e to bad weather. ( F ) 10) Passengers can transfer their tickets to others without going to the booking office. When you meet someone for the first time, what should you do? True (T) or False (F)? ( T ) Its usual to shake hands the first time you meet a British colleague. ( T ) Its not a good idea
44、to call German colleagues by their first 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 7 页，共 13 页names at work. ( F ) When a Japanese business person gives you his/her business card, its polite to say thank you and put it in your pocket. ( T ) In Saudi Arabia it is rude to refuse a cup of coffee (
45、F ) In the UK, ask about your hosts family when you meet for the first time. ( T ) In Asian countries, it is rude to look people in the eyes. ( F ) British people like to talk about their salaries. ( T ) When you visit Poland, your host gives you flowers at the airport. 小对话，填写上下句1. A: What can I do
46、for you, sir? B: _ 2. A: Certainly. When are you going to leave? B: _ 3. A: _ B: I ll be visiting six, or more cities in the region. 4. A: _ B: Just a minute, please. I ll see if there are tickets available. 5. A: How long will you be traveling for? B: _ 6. A: Have you got any check-in luggage? B: _
47、 7. A: B: I m sorry, all the window seats have gone. What about an aisle seat? 8. A: _ B: Try the money exchange. Its just behind you. 9. A: _ B: Certainly. Could you show me your reservation slip? 10. A: _ B: Of course, madam. We will get Pacific Room ready tomorrow. 1. You are the chairperson. You
48、 think it is time to start the meeting. _. 2. You tell the participants the purpose of the meeting. _. 3. Introduce the first item on the agenda. _. 4. Someone interrupts. Control the interruption. 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 8 页，共 13 页_. 5. You make a good point at a meeting and
49、want to make sure everyone agrees with you. _. 6. You are in the chair and you want to go on to the next topic without a formal vote. _. 7. Mr. Coleman made a point you agreed with a few minutes ago. Refer back to this before you give your own views. _. 8. Mr. Smith made a really stupid point just n
50、ow. Make it clear that you disagree, without being rude and provoking an argument. _. 9. You ask Mrs. Collins her opinion about the introduction of flexible working hours. _. 10. You have covered everything on the agenda at the meeting and you want to close the meeting. _ 1) You greet your audience.
51、 _ 2) You first introduce yourself. _ 3) You introduce your talk. _ 4) You tell the audience the purpose or objective of your talk. _ 5) You give the outline or main parts of your talk. _ 6) You introduce the first main point _ 7) You conclude the first main point. _ 8) You summarise your talk. _ 9)
52、 You conclude your talk. _ 10) You invite the audience to ask questions. _ 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 9 页，共 13 页1. A: Good morning. Marketing Managers Office. Can I help you? B: _ 2. A: May I ask whos calling, please? B: _ 3. A: _ B: Do you know when he will come back? 4. A: Im s
53、orry, Ive no idea. Would you like to leave a message? B: _ 5. A: Hello, Ms Jones. What can I do for you? B: _ 6. A: Mr Smith is tied up on another line. Could I put you on hold for a minute? B: _ 7: A: _ B: Sorry, theres no one by the name of Henry here.8. A: _ B: Sorry the line is engaged. 9. A: Co
54、uld you put me through to the managers office? B: _ 10.A: Im afraid he isn t in at the moment. What can I do for you then? B: _ 简答及固定用法1. What is important to you in a job? challenge, the feeling of accomplishment ; contribution 2. Why do you want to work for this organization? Cite its reputation,
55、the opportunities it offers, and the working conditions. 3. What are your greatest strengths? Im wiling to make decisions, I work well with others, I can organize my time efficiently. 4. Why should we employ you? Your academic preparation, job skills, and enthusiasm. Your performance in school or pr
56、evious employment Begin with:I have a unique combination of strong technical skills and the ability to build long term customer relationship. Then: give good recent examples 5. What are your greatest weakness? Talk about your weaknesses which could also be regarded as desirable qualities. Identify o
57、ne or two, such as the following - “I tend to drive myself too hard 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 10 页，共 13 页- I expect others to perform beyond their capacities - I like to see a job done quickly, and Im critical if it isnt. 6. What would you do if.? For example: What would you do
58、if your computer broke down during an audit? A calm approach is best. Start by saying: One thing I might do is . Then give several alternative choices. 7. What are your salary expectations? At the outset- what would the person with my qualification typically earned in your company? After the intervi
59、ewer showing real interest in you, speak up. 8. What type of position are you interested in? State your skills-Im good at figure work ( accountant”) 9. Tell me something about yourself. Tell why you feel your skills will contribute to the job and the organization. 10. Do you have any questions about
60、 the organization or the job? convey your interest and enthusiasm. 1.Making Enquires About flight 从到有什么航班？ What flights do you have from to ? eg. 明天从上海到伦敦有什么航班？ What flights do you have from Shanghai to London tomorrow? 从到有多少航班？ How many flights are there from to ? eg. 从北京到伦敦每天 / 每周有多少航班？ How many f
61、lights are there from Beijing to London daily/every week? Have you got any flights on Saturday? How long will the flight take? 1.Making Enquires About fares 到的票价是多少？ a. What s the fare for ? eg. 到伦敦的单程票价是多少？ What s the fare for a one-way ticket to London? b. How much is ? eg. 返程票多少钱？ How much is a r
62、eturn ticket? Whats the economy-class/the first class fare from Hangzhou to Melbourne? May I ask the price of both round-trip and one-way fares? 1.Making Enquires 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 11 页，共 13 页Departures and Arrivals When does the next plane leave for New York? What time
63、does Flight 104 depart/arrive? May I enquire about the departure/arrival of BA Flight 112? 2. Making Airline Reservations Booking Tickets I d like to book a business class ticket on Cathay Pacific Flight 808 to Paris. I d like tohave reservations for two on the 7:30 flight to New York tomorrow. I d
64、like tofly economy/ first class to London May 8. Please book me the earliest possible flight to Sydney?. How long is the open ticket to London valid for? 3. Making Airline Reservations Confirming and Canceling Reservations I d like to reconfirm my connecting flight reservation. I d like to make sure
65、 my plane reservation is in order. Excuse me, may I cancel my October 6 flight from Shanghai to New York? I wonder if I could cancel my reservation with British Airlines to Japan on May 8. 4. Checking In At the Airport Will you please give me your passport? I d like a seat in the smoking section. Co
66、uld I have a window/an aisle seat? Can I keep these small bags as carry-on/hand luggage? I m sorry. Our luggage is 9 kilos overweight. How much should I pay for the excess weight? Now you ve got your boarding pass, you can go through the immigrations and customs. 5. Going Through the Security Check
67、May I have your ticket, passport and vaccination certificate, please? Would you please put your watch, keys and other metal article into this basket before you go through the security gate? Do you have any metal objects on you? Would you put your luggage on the conveyor belt and have it X-rayed? 6.
68、Making Hotel Reservation 我想预定四个晚上的套房。 Id like to make a reservation for a suit for four nights. 我能订一间单人间吗，从9 月 21 日住到 10 月 2 日 Can I book a single room from 21st of September to the 2nd of October, please? 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 12 页，共 13 页我想知道未来三周你们这里有没有空房间？ I wonder if you
69、have any vacancies for the next three weeks. Is it possible to make a reservation for May 20 in your hotel? 7. Checking In and Out At A Hotel Check in Good evening, my name is Bryan Lee. I have a confirmed reservation. I d like a room for the night. I didn t make any reservation. Do you have anythin
70、g available? I prefer a double room. How much is the room? I need a conference room to accommodate twenty people comfortably. Youre sure that will leave me enough time to check in? Check out I d like to check out now. Would you get my bill ready? My names Peter Johnson in Room 801. I will pay by cre
71、dit card. Do you take Master? Could you explain what these items in my bill refer to? There must be some mistake on the itemized bill. I didn t make any calls. Will you make out two separate bills for me? You see, I pay for my meals and my company pays for the room. Do you have a coach service to the airport? How often does the coach leave? Can I change money in the hotel? I d like to change some US dollars into local currency. What is the exchange rate? 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 13 页，共 13 页
