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1、Training培训Chapter 1Home Office Training第一章 总部办公司培训1. Orientation入职培训2. English Training英语培训3. Library图书馆4. Training Center 培训中心5. Walton Institute沃尔顿学院6. Operating Standards 运作标准Chapter 2In-Store Training Coordinator Working Procedure 第二章店内培训协调景工作程序1. Store Training Coordinator Job Description 店内培训协
2、调工作描述2. Orientation 30-60-9030/60/90入职培训3. Cashier Training 收银培训4. On-the-job Training现场培训5. Training Needs Assessment培训需求测试培训培训6. Vendor Training 供应商培训7. Job Specific Training 专题培训8. Sponsor Program员工指导计划9. Management Trainee Program 见习管理人员计划10. New Store Associates5 On-the-job Training 新店员工现场工作培训1
3、1. Vendor Promoter Training供应商促销培训12. Documentation 文档Chapter 3Regional Trainer第三章区域培训员Supercenter购物广场1. Management Training 管理层培训2. Follow Up MTP跟进见习管理人培训3. Operation Guide 营运指南4. Modification of MTPMTP课程修改Sams Club山姆畲店1. Management Training 管理层培训2. New Store Management Training 新店管理层培训培训培训3. Follo
4、w Up MT跟进见习管理人培训4. MIT Program见习管理人课程Resources Index 资源索引Training Overview培训概况1. Our Mission StatementTo Partner With Management成为管理层的伙伴To provide Quality Training Service提供高质量的培训服务To Improve Associates Performance !改进工工作表现2. O-chart of Training Team and Main Responsibility of Each Section 培训组的组织结构及
5、各部分主要工作职责。2.1 Regional Trainer: 区域培训员负责购物广场Be in Charge of Management training for Supercenter/Sams club/山姆会员店管理层培训2.2 Supercenter/Sams Club Training Coordinator购物广场/山姆会员店培训协调员Responsible for all organization , coordination and following up of store training, especially the training of general assoc
6、iates.全面负责商场培训工作的组织、协调和跟进，尤其是普通员工培训。2.3 Home Office Training coordinator总部培训协调员Responsible for the following up and coordination of Home Office training, including the training for merchandising associates and cross-training.负责跟进和协调总部办公室培训，包括采购部同事和跨部门培训。3. How to be a Good Trainer?如何做一名合格的培训员？3.1 Yo
7、ur People Skill人际交往技巧 Partnership, Interdependent与人交往，互相依赖 Communication善于沟通交流 Commitment, Passion室寸工作有承,拥有饱满的热情 Circle of Influence, Leadership有领导才能，具一定影响力3.2 Your Open Mind 宽阔胸襟 Always willing to Learn, to Improve 孜孜好学，乐于提高。 See the old lady/young woman 少女/老女帚的改示。3.3 Your Professionalism 专业技能3.3.1
8、 Training expertise 培训技能Train the Trainer, KISS, simple and relevant, Fun Leaning, Adapt/Adopt/Reject,7 Habits, 1 minute manager, Star Fish, Geese & Buffalo, Fast Feedback, Basic Supervision, Performance Consulting, etc.3.3.2 Operations Knowledge 营运知识30/60/90 Orientation, Sponsor, 1st Retailer, PI,
9、Reports, Guides/First Steps, MTP/MIT, Management classes, Leadership Foundation, HR, Mdse, etc.3.3.3 English英语程度The easiest language最简易的语言。Never write anything youve never read;不要写从未读过的东西。Never say anything youve never heard 不要说从未听过的话。New Concept English II , III 掌握新概念英语第二、三册。Bad Trainer差的培训员Good Tr
10、ainer 好的培训员Unpunctual 不守时Do not prepare what trainees need 没有预期到学员的需求Lack of planning缺乏计划和准备Be unfamiliar with training contents不熟悉培训内容Use only one way of teaching只使用一种授课方式Lack of communication与学员缺乏沟通Do not allow trainees to ask questions不允许学员提问Lack of passion缺乏热情Lack of confidence缺乏自信Poor presentat
11、ion表达不清晰Improper attirePlanned and organized 有组织、有准备 Proper dress 适宜的着装passionate, confident and experienced热情、自信且经验丰富Humor有效地使用幽默Encourage participants to involve 鼓励学员的参与Adopt various ways of teaching采用多种授课方式Try to improve training skills 努力改进培训技巧Waved tones语调有起伏Smiling微笑Eye contact与学员有视线接触Good Pre
12、sentationChapter 1 Home Office Training 第一章总部办公室培训工作范1. Orientation入职培训Home Office 总部Supercenter/Club购物广场/会员 店Format 形式2 full day 2 整天30-60-90 OrientationTime Schedule时间On a monthly basic 每月一次The 1st, 30th, 60th and 90th day 入职第1，30，60和90天Content 内容Day 1:Wal-Mart History, WalMart Today, Wal-Mart Cul
13、ture 第一天：沃尔玛历史、今日沃尔玛和沃尔玛文化Day 1: History, Handbook (3 Basic Beliefs, Ethics, General Rules, Policies, Benefits Overview)第1天：沃尔玛历史、员工手 册(3项基本信仰、基本规范、 政策和工资福利概述)Day 2: C&B, Wal-Mart Policies and General rules, LP, ISD and Orientation Test第二天：工资福利、沃尔玛政 策、防损知识，ISD知识和入职培训测试Day 30: C&B, Terminology, Busin
14、ess Philosophy 第30天：工资福利、荷哥吾、经管哲孽Day 60: No Quit Policy, Career Development and Grass Roots Meeting第60天：雕瞰挽留政策、瞰 棠畿展檄畲、草根畲Day 90: Transfer Policy and Orientation Test第90天：雕瞰政策、入职培训测试2. English Training英文培训2.1 Objective目的To prepare our associates to be more proficient in English for better communicat
15、ion and perform their job duties to cater for the business needs, we started our English Training in April of 2000.为使公司员工更熟练地运用英语进行沟通并迎合公司发展需求，我们于2000年4月开 始英语培训课程。2.2 The first Stage (from April to November, 2000)第一阶段(2000年4月至11月)In this period, our company provided an opportunity to learn English to as many people as possible and our English Training mainly focused on the oral speaking.在这个阶段中，公司为尽可能多的员工
