《2022年1月1391国开电大本科《商务英语4》期末考试试题及答案1》由会员分享，可在线阅读，更多相关《2022年1月1391国开电大本科《商务英语4》期末考试试题及答案1（2页珍藏版）》请在金锄头文库上搜索。
1、2022年1月1391国开电大本科商务英语4期末考试试题及答案20XX年1月1391国开电大本科商务英语4期末考试试题及答案 一、交际用语(共计10分，每小题2分) 1-5题：根据对话内容选择恰当的选项，并将答案序号写在答题纸上。 假定你是马淑云， 两周前你从网上订购了一套英语书虫系列读物(Bookworm Series) ， 昨天才到货，且包装破损、数量不足。请就此向网店客服写封投诉信。要点如下： (1)介绍购物情况； (2)反映存在问题； (3)提出解决方案。 参考答案： To whom it may concern， I am one of your customers(顾客) .I o
2、rdered(订购) a set of(一套) Bookworm Series on your website two weeks ago， but I didnt receive them until yesterday.And much to my dis appointment， the books were so poorly packed up that the cover of one book was torn.To make matters worse， it is not a plete set， as I found one book missing. I am sorry
3、 to have received such poor service， and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new set of books to me.Besides， Id like to be informed of the process of your dealing with my plaint. Looking forward to your reply. Sincerely. MaShuYun 第 页 共 页
