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1、CCTV OPERATOR监控人员My manager is: Team Leader我的主管是：组长My job is:我的工作是:To make sure CCTV system, alarms and cameras are in good condition; CCTV system is properly operated, alarms are professionally and timely handled and CCTV records are regularly reviewed so that mall is always under monitored and pot
2、ential risk is detected in time.我确保监控系统、报警设备和摄像头处于良好状态；监控系统被正确操作，报警被正确及时的处理以及监控录像被定期回放，从而保证购物中心一直处于监控之下，潜在风险被及时发现。I spend:我的时间分配:55% of my time operating CCTV system to monitor the whole mall and handling alarms professionally, reporting anything wrong or potential risks to relevant departments and
3、keeping track of the next steps25% of my time reviewing last days CCTV records and reporting anything suspicious to the team leader and also record all of the problems in the CCTV logbook 20% of my time making sure CCTV system, alarms and cameras are in good condition, reporting the problems to CCTV
4、 suppliers and keeping track of the repairing 55%的时间用于操作监控系统以监控整个购物中心，正确处理报警，及时的与相关部门沟通发现的问题和潜在风险，并追踪问题的下一步处理25%的时间用于回放前一天的监控录像，并将任何可疑情况汇报给组长，并将所有问题记录在监控系统登记册当中20%的时间用于确保监控系统、报警设备和摄像头处于良好状态，发现问题及时联系厂商进行维修并追踪维修进度I know Ive done a great job if:我知道我做得很好如果: I support the mall to achieve its security per
5、formance measures The CCTV system plays an important role in security & risk management 我支持购物中心完成他们的安全绩效指标。 监控系统在安全&危险管理中起到很重要的作用The people I need to work with are:我需要和这些人合作:Inside my function 在我的职能内Outside my function 在我的职能外Team Leader组长Floor Guards楼面保安Mall Operation Team购物中心营运团队Local Police 当地警方Cu
6、stomer顾客Tenant租户The skills I need are:我需要以下技能:Leadership and General skills领导和综合技能Operating skills营运技能Experience required要求的经验什么WhatCustomer Focus Drive Personal Integrity Team Working Developing Self & OthersAnalysis & Decision MakingManaging PerformanceManaging Change Gaining Commitment 关注顾客自我驱动力正
7、直团队精神发展自我与他人分析与决策绩效管理变革管理取得承诺Identify RiskAnalyze RiskManage RiskLoss Prevention and Security PoliciesSystems and procedures 确认风险分析风险管理风险防损与安全政策系统和流程 Computer skills Implementation of LPS Policies Security Technology 电脑操作技术 执行防损与安全政策 安全技术怎么做HowCCTV Operation Training 监控系统操作培训What I have to do我必须做什么A
8、ctivities行动People To consistently deliver Every Little Helps for people人员对我们的人员始终如一地进行每一个细小的帮助。An opportunity to get on An interesting jobA manager who helps meTo be treated with respect我有机会取得进展我有一份有趣的工作我的主管为我能够做好工作给予支持我们互相信赖并彼此尊重 Listen to my leaders and colleagues advice Celebrate success in my te
9、am Find out and develop my capabilities, be ready to meet new challenges 询问并听取领班和同事的意见反馈 庆祝团队的成功 找出并发展自身才能，时刻准备接受新的进展和任命Customer - To consistently deliver Every Little Helps for customers顾客-对我们的顾客始终如一地进行每一个细小的帮助Earn lifetime loyaltyThe aisles are clearI can get what I want The prices are goodThe sta
10、ff are great获得终身忠诚通道畅通我能得到我想要的价格公道员工很棒 I help customers to protect their property I conduct myself in a professional and prepared manner I apply Lifespace value consistently to all customers and staff 我帮助顾客保护他们的财产 我以专业有准备的方式进行工作。 我把乐都汇的价值始终适用于所有顾客和员工。Operations - To consistently deliver Every Little
11、 Helps for operations营运-对营运始终如一地进行每一个细小的帮助We try to get it right first timeWe deliver consistently everydayWe make our jobs easier to doWe know how vital our jobs areWe always save time and money 第一次我们就尽量让它正确我们每天始终如一地执行我让工作变得更简单我们知道我们的工作有多重要我们一直坚持节省时间和金钱 I well operate CCTV system and handle alarms
12、to find mall potential risk I implement the reporting process so that all security incidents are reported in a timely and accurately manner I share information to assist with loss prevention initiatives I detect offences by customers and staff and ensure they are brought to a satisfactory conclusion
13、 我很好的操作监控系统，及时处理报警以发现购物中心的潜在风险 我执行报告流程，以便所有安全事件都及时准确的报告。 我分享信息帮助防损工作的进行。 我通过顾客和员工察觉犯罪并确保它们的解决会达到令人满意的结果。Finance - To consistently deliver Every Little Helps for finance财务-对财务始终如一地进行每一个细小的帮助Grow salesMaximise profitManage our investment 增长销售管理我们的投资利润最大化 I check that all security resources are product
14、ively utilised and deliver their full potential I protect the property of mall and customers to minimize loss 我检查所有的安全资源都有效利用并发挥出了最大潜能。 我保护购物中心和顾客的财产，将损失降至最低Community - To consistently deliver Every Little Helps for our community社区-对我们的社区始终如一地进行每一个细小的帮助Be responsible, fair and honestBe a good neighbour有责任心，公正，诚实做一个好邻居 I am with my team to be seen as part of the local community I work with other guards to reduce our impact on the environment by using less energy and reducing, re-using and recycling waste 我和我的团队被视为当地社区的一个组成部分。 我和其他保安队员一起减少能源的使用并减少、再利用、循环利用废弃物来降低我们对环境的影响。
