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1、SHANGRI-LA PAZHOUHUMAN RESOURCES POLICY & PROCEDURE MANUALSUBJECT Banquet Casual Labor 宴会临时工PREPARED BY:FRANK ZHANGREVIEWED BY:N/ADATE PREPARED:Sept. 01, 2006EFFECTIVE DATE:Nov. 01, 2006 APPROVED BY:ROBERT A. BORMESPOLICY NO.:HR / P / 024DISTRIBUTION:DIVISION HEADSPAGE NO.:1 OF 2Purpose- It is the p
2、olicy of the hotel that the Banquet Casual Labour policy shall be strictly adhered to. 严格遵守酒店关于宴会临时工的政策。Policy1. All casual labor must follow the Hotels policies and procedures.所有聘用的临时工必须遵守酒店的政策与程序。2. All F&B casual servers must attend a minimum of 20 hours practical service training conducted by th
3、e banquet department before serving any guests.所有餐饮临时服务员在开始服务客人前必须接受至少20小时的实际服务培训。3. The banquet manager / outlet manager must apply and obtain approval for the number of casual labour first, then apply for cash through the advance approved application of the required head count before the event.宴会经
4、理及餐厅经理必须首先申请并获批准招募临时人手的数量，然后在宴会活动前提前申请所需人数的现金。4. The general cashier will only issue cash for the approved application with an approximate required amount to the manager, who will pay the staff after the event.总出纳将给经理发放所批人数所需现金，由经理在宴会活动结束后向有关员工发放。5. The hotel will provide casual labor with a uniform
5、, locker, name tag and one working meal per meal shift.酒店将向临时工发放制服、更衣柜、名牌，以及每班次一顿工作餐。6. After the event the uniform must be returned back to the uniform room.宴会活动结束后临时工应将制服归还酒店制服房。7. Identification Cards must be deposited in the Security office before entering the Hotel, and signed out by security w
6、hen they leave the Hotel.临时工进入酒店时在保安部抵押领取员工证，并在离开时签出。LevelPer Hour Pay:LevelPer Hour Pay:级别每小时工资： 级别每小时工资：Casual TraineeRMB 8.00 GSARMB 10.00临时培训生人民币8元服务员人民币10元SHANGRI-LA PAZHOUHUMAN RESOURCES POLICY & PROCEDURE MANUALSUBJECT Banquet Casual Labor 宴会临时工PREPARED BY:FRANK ZHANGREVIEWED BY:DATE PREPARED
7、:Sept. 01, 2006EFFECTIVE DATE:Nov. 01, 2006 APPROVED BY:ROBERT A. BORMESPOLICY NO.:HR / P / 024DISTRIBUTION:DIVISION HEADSPAGE NO.:2 OF 2Casual Labor Training Courses: 临时工培训课：Description课程内容Hours 小时1. Banquet Orientation (P&P, Outlet Summary, Fire & Safety)2 宴会入职培训 （政策与程序、餐厅简介、防火及安全）2. Chinese Setti
8、ng and Service Procedure2 中餐布置及服务程序3. Western Setting and Service Procedure2 西餐布置及服务程序4. Chinese Table Side / Service1 中餐服务5. Meeting / Coffee Break Set Up and Service Procedure1 会议/茶点布置及服务程序6. Beverage & Tea Service 酒水及茶服务1 7. Open Bar Set Up and Service 酒吧布置及服务程序1 8. Food Service / Opening Show Se
9、rvice 食品服务/展示服务 1 9. Hotel Grooming / Service Attitude 酒店仪容仪表/服务态度1 10. How To Polish Tableware / Glassware / Equipment2 桌具/玻璃器皿/设备擦亮打光11. Table Rolling / Storage Standard台面滚动/库房标准2 12. How To Carry Equipment / Safety / Storage / Protection2 搬运设备/安全/库房/保护13. Break Down of Chinese Function中餐功能明细 1 14. Break Down of Western Function西餐功能明细1 Total 共20 hrs 20小时
