写作专题9,A letter of complaint 投诉信,A Letter of Complaint,内容 投诉信通常包括：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词; 指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式 语气 投诉信时语气要冷静、郑重、克制，不必过于礼貌但也要就事论事，不能进行人身攻击同时，在描述问题时尽量采用被动句式，使描述更加客观合理 策略 投诉信的写作策略Writing procedure： 说明投诉问题一描述具体情况一期待解决方案 complain v.—complaint un.,常用语块 1. 抱怨 ________________________ 2. 表达不满 ________________________ 3. 忍受 ________________________ 4. 对……满意 ________________________ 5. 糟糕的服务 ________________________ 6. 采取措施 ________________________ 7. 解决问题 ________________________ 8. 预防……发生 ________________________,poor\bad service,complain about,convey/express one’s dissatisfaction about,put up with/bear\tolerate,be content/satisfied\pleased\fulfilled with,take measures\steps\action to do sth,deal with/solve the problem,prevent\stop\prohibit…from happening,9. 调查此次事件 ________________________ 10. 以粗鲁的方式 ________________________ 11. 向……道歉 ______________________ 12. 出乎意料 ______________________ 13. 不用说 ______________________ 14. 尽快 ______________________ 15. 把某事牢记在心 ______________________ 16. 更糟糕的是 ____________________________ 17. 让人失望的是 ______________________________,in a rude manner\ in an impolite manner,investigate/look into the matter/incident,make an apology to…/apologize to…,(be) out of one’s expectation,needless to say\ let alone,as soon as possible,keep\ bear sth. in mind,what’s worse\ worse still\ to make matters worse,to one’s disappointment,18. 全额退款 _________________________ 19. 出毛病 ________________________ 20. 推迟交货________________________ 21. 反复，再三 ______________________ 22. 旅行社 ___________________________,delay in delivering; delay delivery,There is something wrong with…; …go wrong,over and over again; again and again,a travel agency,a full refund,套用句式 我今天写信是投诉关于…… 2. 这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。
I have been content/satisfied with your service for these years but I am writing to express\convey my dissatisfaction about…,I am writing to you to complain about… I am writing to you with the purpose of complaining about…,3. 我对……不满意有一些主要原因首先，……更糟糕的是，……最后，…… 4. 我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …,I sincerely hope that you will look into the matter seriously and proper measures should be taken to prevent such an incident happening again. It is my sincere hope that you will investigate the incident seriously and effective measures should be taken to prevent such an incident happening again.,5. 我要求他当面向我道歉。
6. 你若能尽快采取措施处理这个问题，我将感激不尽I demand that he (should) make an apology to me face to face.,I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.,投诉信开头/结尾常用句式和套话,投诉信开头常用句式和套话： I am writing to complain/ make a complaint about/ that. I am writing to express my dissatisfaction/ disappointment about. I am most reluctant （不情愿的）to complain/ I feel bad to trouble you, but I am afraid I have to make a complaint about. I wish to draw your attention to the problem/fault.that I bought.,投诉信开头/结尾常用句式和套话,2. 投诉信结尾常用句式和套话： I really hope you will take my complains seriously and. I would appreciate it very much on condition that you will give immediate attention to this matter. I would like to have this matter settled by the end of. Frankly speaking, I am not prepared to put up with the situation any more. I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.,模版参考：投诉信,Dear ______, I am ______. I feel bad to trouble you but I am afraid that I have to make a complaint about The reasons for my dissatisfaction are as follows.（总体 介绍）. In the first place, ______. In addition, ______. Under these circumstances, I find it ______（感觉） to______（抱怨的方面给你带来的后果）. I appreciate it very much if you could ______, preferably ______, and I would like to have this matter settled by ______（最后期限）. Thank you for your consideration and I will be looking forward to your reply. 落款,A Sample: 产品投诉,The earphones are comfortable but it is a pity that the wire is a little too short. It worked well until last week when the LCD just refused to display anything from time to time and I failed to set the colors any more. It used so much energy that I had to constantly change batteries and could not play music downloaded from the Internet recently. In addition, your shop assistant was very rude when I asked to exchange for another one two days ago. I would like your company to exchange the product and make an apology to me.,Practice 1: 习作修改(做短文改错，背经典范文) Dear Sir, I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman.,,,,,,on,after,send,it,months,H。