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1、LEADERSHIP INC,Trust Building: Methods of Strategic Culture Change 信任的建立: 战略文化改变的方法,Mark Pixley 潘士礼 General Manager 总经理 Leadership Inc 利德顺管理顾问有限公司,LEADERSHIP INC,LEADERSHIP INC,Trust in Organizations 组织机构中的信任,As an organization develops, trust becomes a measure of the strength and sustainability of
2、the organization.当组织机构往前发展时，信任成为组织机构是否具底蕴及持续发展力的考量Building trust is a challenge as it requires both organizational and individual changes 信任的建立颇具挑战，因为它需要组织机构和个人二者同时进行改变 These changes will result in a new corporate culture这些变化最终将带入新的企业文化,LEADERSHIP INC,Changing Nature of Organizations 组织机构的变化本质,Hiera
3、rchical 等 级 分 明,Networked 扁 平 化后,LEADERSHIP INC,Cycle of Trust信任的循环,Cycle of Distrust不信任的循环,LEADERSHIP INC,Matching Challenge with Capabilities 用能力迎接挑战,Challenge挑战,Capability 能 力,Boredom 厌倦,Stress 压力,Development 发 展,LEADERSHIP INC,Positive Expectancy 积极的期望,Attitudes have a direct impact on the resul
4、ts of the organization结果如何态度是根本 Trust based organizations involve a belief about the organization and the individuals within the organization. 对组织机构本身及对机构内个人的信任是以信任为基础的组织机构的基石,LEADERSHIP INC,The Role of HR 人力资源部的作用,Change Agents (Facilitating the change process)改变的代言人（引导改变的过程） Guides (Helping find o
5、ut what is possible and how to do it)指导（帮助找出什么是可能的、怎样去做） Resource Providers (Providing access to support and training as needed)资源的提供者（为所需支持和培训提供协助） Nurturers (Provide necessary support and understanding)哺育者（提供必要的支持和理解）,LEADERSHIP INC,Key Aspects of a Trust based organization 以信任为基础组织机构的主要表现,Sharing
6、 and communicating goals (where those goals are developed by those responsible for implementing)对欲达成的目标及时进行沟通和交流（由执行责任人负责制定目标）Creating a learning environment (with freedom to discuss and make mistakes营造学习交流的环境（有讨论的自由，允许犯错误）Developing self-directed work teams (which utilize the capabilities of its me
7、mbers)应用自主工作小组（旨在发挥小组成员的能力）,LEADERSHIP INC,Sharing and Communicating Goals 对欲达成目标的沟通和交流,Strategy 策略 Goals 目标 Action Plans 行动计划,LEADERSHIP INC,Goal Planning Process 目标的规划过程,A strategy has to be constructed and owned by those who will execute it策略的制定需由执行者构建并拥有 The process of creating goals enhances th
8、e capacity to execute建立目标的过程有助于提高执行的力度 Goals have to be written and involve accountability目标须切实可行并认真记录在案,LEADERSHIP INC,Creating a Common Story 演绎一个共同的故事,The process of developing, executing and achieving goals creates a common story用发展变化的过程、实施及目标的实现演绎成一个共同的故事 Stories should be record and shared wit
9、hin the organization故事应归档并在机构内广为宣传,LEADERSHIP INC,Creating a Learning Environment 营造一个学习交流的环境,All experiences (including mistakes) are learning experiences所有的经验（包括犯错）均为学习到的经验,Reflecting 反思总结,Doing 行动,Double Loop Learning 双 环 学 习,LEADERSHIP INC,Productive Communication 具生产力的沟通,Listening: The capacity
10、 to hear and understand others 聆听：聆听和理解他人的能力 Question: The capacity to inquire into others understanding发问：了解他人是否理解的能力 Empathy: The sense of what others are feeling 同理心：设身处地易位思考,LEADERSHIP INC,Social Operating Mechanisms 社会运作机制,Methods to enhance communication and interaction within an organization促
11、进沟通和交流的办法 Internet互联网 Managerial retreats管理层外训 Planning and Review session规划和回顾 Team building programs团队建设方案 Coaching and Mentoring训练和指导,LEADERSHIP INC,Developing Self-Directed Work Teams 自主工作小组,Self-directed work teams are formally established work groups in which all team members undertake task an
12、d approach problems without direct involvement of management自主工作小组系正式建立的工作小组，小组成员承担任务并发现、解决问题，管理层不必直接介入。Given challenging goals, sufficient training and reasonable guidelines, self-directed work teams produce high quality communication and involvement鉴于欲达成的目标很有挑战性，充足的培训、合理的指导纲要、自主工作小组将成就高质量的沟通和积极的参与
13、The purpose is to capitalize on the knowledge and skills of a large number of people for the highest possible level of results目的在于充分利用广大员工的智慧和技巧以获取高质量的成效,LEADERSHIP INC,Responsibility, Diversity and Leadership 责任、多样性及领导力,The act of giving people responsibility tends to make them responsible放权意味着让人们负
14、起责任Most successful teams have a range diverse members who enhance the groups capacity大多数成功的团队之所以成功在于其成员的多样性/多面性，从而提高团队的整体能力Leadership often shifts within a self-directed work team according to the situation 随着形势的变幻，领导力常常在自主工作小组间交替,LEADERSHIP INC,Types of Teams 小组的类型,Operating teams营运小组 Departmental
15、teams部门小组 Cross-functional teams功能交叉小组 Project teams项目小组Ideally will be the responsibility, not an additional responsibility理想境界，职责而非额外的责任,LEADERSHIP INC,Strategic Culture Change 战略文化的改变,Trust comes first, it is the requisite of sustainable change信任第一，它是可持续改变的先导Culture comes last, it is the result of change企业文化的改变最后，它是改变的结果,LEADERSHIP INC,Case Study 案例分析,
