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1、Genesys公司及产品介绍Headquarters: San Francisco, CAWholly Owned, Independent Subsidiary of Alcatel - Operating as Genesys1,000 employees, located in 45 offices worldwideRecognized leader in CTI/Universal Queue solutions for the contact center marketplaceInstalled base: 2,000 customers 2 million+ seats 200
2、+ million daily interactions and GROWING!Genesys 公司概况2 2001 Genesys Telecommunications Laboratories, Inc.CRM Excellence AwardCRM Excellence Award Call Center CRM Solutions MagazineCall Center CRM Solutions MagazineMarket Engineering AwardMarket Engineering Award Market Engineering Competitive Strate
3、gy AwardMarket Engineering Competitive Strategy Award Frost & SullivanFrost & SullivanGenesysGenesys as one of Americas 100 fastest growing technology companies as one of Americas 100 fastest growing technology companies Bloomberg Personal FinanceBloomberg Personal FinanceGenesysGenesys ranks among
4、Americas fastest growing companies ranks among Americas fastest growing companies Individual Investor MagazineIndividual Investor MagazineGenesysGenesys Ranks in Top 10% of Bay Areas Fastest-Growing Public Ranks in Top 10% of Bay Areas Fastest-Growing Public CompaniesCompanies San Francisco Business
5、 TimesSan Francisco Business Times7th Most Dynamic Software Company 7th Most Dynamic Software Company Forbes ASAP MagazineForbes ASAP Magazine业界的肯定获奖记录（1）3 2001 Genesys Telecommunications Laboratories, Inc.Product of the YearProduct of the Year GenesysGenesys G6 Suite G6 SuiteProduct of the Year Pro
6、duct of the Year GenesysGenesys Internet Contact Internet Contact ICCM Best of ShowICCM Best of Show GenesysGenesys Internet Contact Internet ContactCT Expo Best of ShowCT Expo Best of Show GenesysGenesys Internet ContactInternet ContactProduct of the YearProduct of the Year GenesysGenesys Workforce
7、 Management Workforce ManagementFall CT Expo Best of ShowFall CT Expo Best of Show GenesysGenesys Workforce Manager Workforce ManagerCTI Expo Fall Best of ShowCTI Expo Fall Best of Show GenesysGenesys CC Analyzer CC Analyzer Product of the Year Product of the YearGenesysGenesys Voice Portal Voice Po
8、rtal业界的肯定获奖记录（2）4 2001 Genesys Telecommunications Laboratories, Inc.Genesys全球领导品牌United States53%59%Source:DatamonitorEurope, Middle East & AfricaSource:Frost & SullivanPAN ASIAPAN ASIA52%Source: Frost & SullivanGenesysOthersAvayaGenesysCiscoGenesys53%59%56%5 2001 Genesys Telecommunications Laborato
9、ries, Inc.研究机构研究机构 : : Gartner Gartner Research Research Aug 2001Aug 2001市场评比第一6 2001 Genesys Telecommunications Laboratories, Inc.技术最强&专利最多nGenesysnPeopleSoftnBroadvisionnSiebelnKananBEAnInteractive96050100322012330Patents Issued7 2001 Genesys Telecommunications Laboratories, Inc.nAT&T WirelessnAxt
10、elnBell CanadanBell Mobility CellularnBellSouthnBouygues TelecomnBritish TelecomnDeutsche TelekomnJ-PhonenKPNnNTTnQwestnSBC (Ameritech, SWB, PacBell, Cingular)nSoneranSprintnTelecom ItalianTelefonicanTelianTelstranVerizon (Bell Atlantic, PrimeCo, AirTouch) nWorldComOver 80% of the top 150 Over 80% o
11、f the top 150 telcostelcos are are GenesysGenesys customers customersGenesys 在电信业中的应用处于领导地位8 2001 Genesys Telecommunications Laboratories, Inc.ABN AMRO AIG Allianz AXA Bank of America Barclays Charles Schwab Chase Chinatrust Goldman Sachs Nordea Bank Merrill LynchnNationwide Building SocietynNationw
12、ide Insurance nOld MutualnOverseas Union BanknT. Rowe Pricen20th CenturynVanguardnVISAnWells FargonZurich InsuranceLeaders in Financial ServicesLeaders in Financial ServicesGenesys 在金融业中的应用处于领导地位9 2001 Genesys Telecommunications Laboratories, Inc.Strong Brands / Strong CompaniesStrong Brands / Stron
13、g Companiesn1-800 FlowersnAir CanadanAnAnsett AustralianAccenturenAustralian Tax OfficenBertlesmannBMWnBudget Rent a CarnChryslernFord Motor Co.nGeneral Motors Corp.nHome Shopping NetworknIntuitnMercedes-BenznMotorolanSearsnSentonSUNGenesys 在其他行业中同样占有广泛市场10 2001 Genesys Telecommunications Laboratori
14、es, Inc.nVerizon 30,000 AgentsnBT 25,000 AgentsnAmeritech 8,500 Agents nMCIWorldCom 6,700 Agents nBank of America 6,000 AgentsnTelstra 15,000 AgentsnChase 3,500 Agents nCharles Schwab 3,000 AgentsnFingerhut 2,700 AgentsnBarclays 2,500 AgentsnPrimeCo 2,000 Agents强大的可扩容性11 2001 Genesys Telecommunicati
15、ons Laboratories, Inc.ScalableHighly AvailableReliablePerforming30,000 agents across 25 centers99.96% up time for 44,400,000 calls & 300,000 emails10,000,000 calls/monthGenesys solutions are processing 200,000,000+ interactions daily“SHARP”-系统效能体现12 2001 Genesys Telecommunications Laboratories, Inc.
16、G6 所提供的各种解决方案组合解决解决Phone CallsNew Media Center (email)Online Services Group (Web)Future Touch Points (WAP, PDAs etc.)Universal WorkflowInternet Contact CenterEnterprise RoutingNetwork RoutingOutbound Contact CenterWorkforce ManagementFramework13 2001 Genesys Telecommunications Laboratories, Inc.Desktop Toolkit DCOM OCX COM/OLE Corba J
