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1、 Business is simple Dont make it overly complicated Face reality Dont be afraid of change Fight bureaucracy Discover who has the best ideas, and put those ideas into practice Learn, Learn, LearnJack Welchs GemsAct like a Leader, not a Manager“ Find great ideas,exaggerate them,and spread them like he
2、llaround the businesswith the speed of light“Embrace Change, Dont Fear ItStop Managing, Start Leading“Weak Managers are the Killersof business; they are the job killers“Cultivate Managers Who Share Your Vision“What we are looking for.are leaders .who can energize, excite and controlrather than enerv
3、ate, depress and control“Face Reality, Then Act DecisivelyWhat are the GE Values inscribed on that Wallet-Sized Card ?GE Leaders.Always with Unyielding Integrity : Have a Passion for Excellence and Hate Bureaucracy Are Open to Ideas from Anywhere. and Committed toWork-Out Live Quality.and Drive Cost
4、 and Speed for Competitive Advantage Have the Self-Confidence to Involve Everyone and Behave in a Boundaryless Fashion Create a Clear, Simple, Reality-Based Vision. and Communicateit to All Constituencies Have Enormous Energy and the Ability to Energize Others Stretch.Set Aggressive Goals.Reward Pro
5、gress.YetUnderstand Accountability and Commitment See Change as Opportunity.Not Threat Have Global Brains.and Build Diverse and Global TeamsBe Simple, Be Consistent, and Hammer Your Message Home“The only way to change peoples mindsis with consistency“Be Number 1 or Number 2, But Dont Narrow Your Mar
6、ket“When youre number four or five in a market, you get pneumonia when number one sneezes“Look for the Quantum Leap !“I dont think we have moved fast enough and incisively enough“Take the Boss Element and put the “Boss Element“ out of your CompanyTake the “Boss Element“ out of your Company“Youve got
7、 to balance freedom with some control, but youve got to have more freedom than youve ever dreamed of“Stretch Targets Energize Budgets Enervate Stretch Targets EnergizeDreams Are Exciting; Decimal Points ArentStretching, Welch asserts,.allows people to constantly reach for the goal. And people are ge
8、tting more and more comfortable with the idea that you get the best out of people not by fighting budgets, which are all about minimal numbers, but by getting people to do the best they can, and measuring their progress toward it - against last year, against what competitors are doing.We are in the
9、process of enriching our organization through the stretch concept. Operating margins are 50 percent higher than they were for the first one hundred and eighty years of our company, and in a tougher global environment.Jack Welchs Vision for the Millennium“People always overestimate how complexbusines
10、s is. This isnt rocket science“Dreams Are Exciting; Decimal Points ArentStretch is a concept that would have produced smirks, if not laughter, in the GE of three or four years ago, because it essentially means using dreams to set business targets - with no real idea of how to get there. If you do kn
11、ow how to get there - its not a stretch target. We certainly didnt have a clue how we were going to get to ten inventory turns when we set that target. But were getting there, and as soon as we become sure we can do it, its time for another stretch.How Six Sigma WorksMeasure : Identify the key inter
12、nal process that influences CTQs and measure the defects generated relative to identified CTQs.Analyze : The objective of this phase is to start to understand why defects are generated.Improve : Here the objective is to confirm the key variables and then quantify the effect of these variables on the
13、 CTQs, identify the maximum acceptable ranges of the key variables, make certain the measurement systems are capable of measuring the variation in the key variables, and modify the process to stay within the acceptable ranges.Control : The objective of this final phase is to ensure that the modified
14、 process now enables the key variables to stay within the maximum acceptable ranges using tools such as statistical process control (SPC) or simple checklists.Measuring ProgressGE has designed five corporate measures to help a business track progress in the six sigma program :Customer Satisfaction :
15、 Each business performs customer surveys, asking customers to grade GE and the best-in-category on critical-to-quality issues. The grade is a five-point- scale, where 5 is the best and 1 is the worst. A defect is defined as either less than best in a category or a score of 3 or less. GE measures def
16、ects per million survey responses. As with all measures in the project, the results are reported on a quarterly basis.Cost of Poor Quality : There are three components: appraisal, which is mostly inspection, internal costs, largely scrap and rework; and external costs, largely warranties and concessions. GE tracks the total as a percent of revenues on a quarterly basis.Supplier Quality : GE tracks defects
