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1、现代酒店英语实务教程现代酒店英语实务教程现代酒店英语实务教程 01（客房预订） (2009-10-28) 现代酒店英语实务教程 02（登记入住） (2009-10-28) 现代酒店英语实务教程 03（处理投诉） (2009-10-28) 现代酒店英语实务教程 04（结账退宿） (2009-10-28) 现代酒店英语实务教程 05（客房迎宾服务） (2009-10-28) 现代酒店英语实务教程 06（客房清理服务） (2009-10-28) 现代酒店英语实务教程 07（客房洗衣服务） (2009-10-28) 现代酒店英语实务教程 08（客房送餐服务） (2009-10-28) 现代酒店英语实务
2、教程 09（客房其他服务） (2009-10-28) 现代酒店英语实务教程 10（处理客房突发事件） (2009-10-28) 现代酒店英语实务教程 11（餐厅预订服务） (2009-10-28) 现代酒店英语实务教程 12（餐厅迎客服务） (2009-10-28) 现代酒店英语实务教程 13（点菜服务） (2009-10-28) 现代酒店英语实务教程 14（上菜服务与席间服务） (2009-10-28) =Room Reservation八.经典对话-Good morning! Room reservations, may I help you?-Yes, Id like to reserv
3、e a room.-Thank you, sir. For which date and how many person will there be in your party?-From April,16th to 20th. Just my wife and myself.-From April, 16th to 20th. And which kind of room would you prefer, sir?-A twin, please.-Could you hold the line please. I will check our room availability. Than
4、k you for waiting sir. We have a twin room at 180 dollars per night. Would that be all right?-Ok, Ill take it.-Thank you, sir. May I have your name and phone number, please?-Sure, my name is Aron Johnson. My phone number is 32425827.-Mr. Aron Johnson. Phone number is 32425827. Excuse me, how do you
5、spell your first name?-Its double A-r-o-n.-Double A-r-o-n. Thank you Mr. Johnson. May I know your arrival time on April, 16th.-Around 9pm.-Mr. Johnson. For the unguaranteed reservation, we can only hold the room by 6pm. Because it is the peak season now. If you make the guaranteed reservation, we ca
6、n hold the room overnight. Would you like to make a guaranteed reservation by credit card?-Fine, do you accept American express?-Yes, may i know the number?-Its 134948.-Thank you Mr. Johnson. Youve made guaranteed reservation in Guozhou Hotel. From April,16th to 20th for five nights. If you cant arr
7、ive at scheduled. Please inform us before 6pm on April, 16th. Thank you for calling. And we look forward to serving you.九. 常用句型百宝箱1）预定基本应对：1. Do you have one single room for two nights?我想订俩个晚上的单人房一间行吗？2. Room reservations, can I help you?/ Reservations, can I help you?客房预订部可以为你效劳吗？3. Id like to rese
8、rve a room. 我想订个房间。4.How many nights do you wish to stay?您希望住几晚？5. How much is the room?房租是多少钱？6. Which date will that be?要订在什么时候？7. How many guests will there be in your party?您一行有多少人？8. May I know your name? May I know your phone number? May I know your email?能告诉我您的姓名电话和电子邮件吗？9. How do you spell t
9、hat?请问怎么拼写？10. Could you hold the line please. I will check our room availability.请别挂断好吗， 我来查一下是否有空房间。11. Thank you for waiting sir/ Thank you for waiting madam.让您久等了先生 让您久等了女士12. I will arrive late but please keep my reservation.我会晚一点到达，请保留我预定的房间。13. Would you like to make a guaranteed reservation
10、by credit card?您愿意用信用卡来担保预定吗？14. Id like to confirm your reservation.我想再确认一下您的预定。2）海外预定1. May I have your airline and flight number, please?请告诉我您搭乘的航空公司和班机号码号码？2. We offer free transportation to and from the airport.我们提供免费的机场送迎服务。3. We have a counter at the airport. Our representative will escort yo
11、u to the car.我们在机场设有柜台， 到时将有代表护送您上车。4. Do you know your arrival time at the airport, sir?您知道您抵达机场的时间吗？5. Do you mean local time?您指的是当地时间吗？6. Where can we contact you in Guangzhou?在广州我们可以经由哪个单位和您联络？7. care of *company. The phone number is *可以经由某某公司取得联络，他们的电话号码是8. We look forward to serving you. Have
12、a safe trip.我们期待为您服务。祝您旅途平安。3）对房间和床具的偏好1. What kind of room would you prefer?你想要什么样的房间2. Id like to reserve a room with the sea view./mountain view.我想订一间看得到海/山的房间3.Id like a room with a very large bed/ Id like a room with a very large balcony.我想要一间有大床的房间/我想要一间有阳台的房间4. Certainly, sir. We will book yo
13、u into a room with the queen size bed/the king size bed. 好的先生，我们会为您登记一间有大号床的房间/ 特大号床的房间4）房价和付款事项1. A single room is 80 US dollars per night with ten percent tax and ten percent service charge.单人房每晚 80 美金外加 10%的税金和 10%的服务费。2.We have a double at 800 Hong kong dollars and 1000 Hong kong dollars availab
14、le . Which one would you prefer?我们有价格在 800 到 1000 元港币的大床间， 您喜欢哪一种呢？3. Does the price include breakfast?这个价钱包括早餐吗？4. Im afraid we have no credit arrangement with your company. We will need an advance pass by bank drive or in cash before the reservation date.恐怕我们和贵公司没有信用贷款的协定，您得在预定日期之前预先送来银行汇票或现金作为定金。
15、5. We offer special range for your company, sir. For a single room there is 15% discount.我们酒店为贵公司提供特价先生。单人房可以打 8.5 折6. Shall we charge this to your company? 我们是向贵公司收费吗？7. Which department of your company should bill be made out to ?我们应该将账单送到贵公司的哪个部门？8.Do you accept credit card/ do you accept travell
16、ers check.你们酒店接受信用卡吗 你们酒店接受旅行支票吗5)指定的房间没空缺或酒店客满1. Im afraid we have no twin room available but we can offer you a double room.我们恐怕没有多余的双床间了，但是我们可以给您提供一个大床间。2. Im afrai we have no swathe available . Would you mind a twin instead?我们恐怕没有多余的套间了， 你建议改定双床间吗？3. Im sorry but we are fully booked those days as it is the peak season.很抱歉因为是旺季， 那段时间的客房都被订光了。4. Is it possible for you to change your reservation date?您可不可以改变预定日期呢？5.This is the businest
