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1、范文九范文九 投诉信投诉信投诉信是针对某件不快乐的事情向责任人提出的投诉、抱怨等的信件，其写作要点如 下：(1) 首段开门 见山指明所投诉的具体事件。(2) 接着将问 题清晰、简洁、公正地描述出来，指出事件给你带来的不便。(3) 感谢对方关注你的投诉，清楚地表明你想如何得到解决，并期待对方尽早解决问 题。【例文 1】Directions:Suppose you have been cheated by an advertisement in a magazine; write a letter of about 100 words to the government officer compl
2、aining about the bad effort the ad brought to you.Dear Gentlemen,Enclosed is an ad which appeared in a magazine for a device which support to cure back problems.Four months ago I mailed the money that ordered and soon received the device and instruction for its use. My mother followed these instruct
3、ions to the letter. Not only did her back pain persist, but in soon began to worsen. After a month she stopped using the device and made an appointment with her doctor. “These devices are worthless,” he said, told the conpany of my experience, and asked for a refund. They didnt even respond.I wrote
4、to the company, and told them of my mothers great pain to learn my lesson. I would hope that you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers.Sincerely yours,Frank Smith【例文 2】Directions:Suppose you met a rude salesperson in a sup
5、ermarket. Write to the sales manager of the supermarket to show your complaints.Dear Sales Manager,This letter is a complaint concerning the actions of your salespersons. On Thursday, May 2, 2004, around 3 p.m., I went to your store to look for an outfit. When I asked an available salesperson, Ms. M
6、aria Johnson, for help in finding my size, she informed me that she was busy and that I would have to find it myself. I explained that the reason I came to her was because I couldnt find it. She then said in a rude tone that if I couldnt find it, it means that the store did not have it, and that I n
7、eeded to look somewhere else.I felt that Ms. Johnson was rude and unnecessarily curt with me. If she could have simply and politely told me that she would be able to help me in moment. I hope that you will confront Ms. Johnson about her behavior. I shop frequently at your store and I look forward to
8、 a more pleasurable shopping experience next time.Sincerely Yours,Julia TaylorIm writing to you because I need to complain to you about.写这封信是想向你投诉Im sorry to point out the defect in the.对不起我得指出的 毛病。We wish to make the following complaint to you and hope you can do something about it.我们想向你们投诉以下问题，希望你
9、们能予以解决。I was shocked to find.purchased on.at.by us didnt function well.我惊讶地发现，我们日 在地购买的不好用。I would appreciate it very much if you could give me the refund.如能退款，不胜感激。I strongly insist that you change.as soon as possible.我强烈要求尽快换I am most reluctant to complain, but.我非常不愿意投诉，但One annoying aspect of you
10、r service is.你们的服务项目中一个令人不满的地方是I have been pleased with your services for years, but now I feel very disappointed.多年来我一直很满意你们的服务，但现在我非常失望。I would like to draw your attention to the problem/fault.我想让您知道这个问题/错 误I am writing to inform you that I find. unsatisfactory.我写信是为了告诉你我发现令 人非常不满意。I wish to expre
11、ss my dissatisfaction/disappointment about.我想表达我对的 不满/失望。It would be highly appreciated if you could.如果你能我将 万分感谢。I trust you will take my complaints seriously and.我相信你会认真对待我的投诉，并且I hope you will give due attention to this matter.希望对此事你能给予足够的重视。I would like to get this matter settled by the end of th
12、is month.我希望能在月底解决这事。I could not be more satisfied if you can kindly.如果你能我将 会非常满意。I would appreciate it very much if you could.如果你能我将 非常感谢。范文十范文十 咨询信咨询信咨询信的主要目的是寻求所需的信息或帮助，其写作要点如下：(1) 首先要表 明写作意图，说明写这封信是为了寻求什么样的信息或帮助。(2) 接着提出 所咨询的具体问题，强调获得这个信息对自己的重要性。(3) 向对方表 示真诚的感激，表达获取信息的强烈愿望，提供联系方式。【例文 1】Direction
13、s:Suppose you are a store holder and want to purchase goods for Christmas sales. Write to a wholesaler to ask the detailed information of the available goods.You should write about 100 words. Do not sign your own name at the end of the letter. Use “George O. Justin” instead.Dear sir/Madam,Your adver
14、tisement in the latest edition of Buy Now caught my attention. I am particularly interested in your new line of gift merchandise. Since the Christmas season is near, we need to stock our inventory with items that will make appropriate gifts.Please send me your current holiday catalog of gift ideas,
15、we are usually asked to stock items that worth $ 50 and under.We will also need to know your terms of payment, quantity prices, discount options and any special offers. We are also interested in how items will be shipped and the speed with which they can be delivered.Thank you for your assistance.Si
16、ncerely yours,George O.JustinIm writing to you because I need to inquire you about.写这封信是想向你咨询Im sorry to bother you to inquire about.对不起打扰你向你询问Your advertisement in.caught my attention.贵方刊登在上 的广告吸引了我的注意。I am particularly interested in.我对十分感兴 趣。It would be highly appreciated if you could.如果你能我将 万分感谢。I hope you will give due attention to this matter.希望对此事你能给予足够的重视。范文十一范文十一
