售后服务酒店服务指南(中英文版)

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1、售后服务 酒店服务指南(中英文 版) 售后服务 酒店服务指南(中英文 版) 欢迎辞 MESSAGE OF WELCOME欢迎辞 MESSAGE OF WELCOME 尊敬的宾客： 欢迎您下榻鹰潭金地酒店！ 您的到来，我和我的员工都感到非常荣幸，此服务指南为您详细介绍了酒店的各项 服务及设施。若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。 在金地酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在金地酒店 处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们， 或者填写桌上的“宾客意见表” ，我们会立即改进，因为您的满意是我们的最终目标。 最后，

2、希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！ 总 经 理 Dear Guest: Welcome to the Golden World Hotel! All of us very grateful for you patronage and hope you enjoy your stay at our hotel. This Service Directory will inform you various service and facilities of our hotel. If you need more help, please contact with

3、our relevant departments, all of us already stand by and surely you will get the excellent service at any time. You are our concern in the Golden World Hotel during you stay. We shall try our best to offer the perfect service for you, If there is any more comments or suggestion, please contact us pr

4、omptly or fill in questionnaire form on the desk of your room. We wish, during you stay with us joviality experience wise up to your friends and we hope we will have the pleasure of serving you again. General Manager 电话服务 TELEPHONE SERVICE电话服务 TELEPHONE SERVICE 先进可靠的通讯系统 Advanced Communication Syste

5、mAdvanced Communication System 酒店通讯设计先进，服务周全。无论是内部电话、市内电话，还是国际长途，均给您非 常畅达便捷的感觉。宽带 INTERNET 网络系统，更为住店宾客提供快速高质的上网服务。身 住酒店，而听八方，眼观世界，一览天下事。 Our hotel is install with advanced communication equipment and can offer you top quality service. No matter you dial a room phone, a local call, DDD or IDD, our eq

6、uipment always offers you a feeling of smooth and great convenience. With wide band Internet system, you can log onto the Internet at high speed to view the global issue and listen to the world news at great ease in the hotel. 宾客电话 外线电话 ROOM TO ROOM OUTSIDE LINES 国内直拨电话 国际直拨电话号码 DOMESTIC CALL INTERN

7、ATIONAL CALL 宾客须知 酒店常用电话号码 NOTICES TO GUESTS COMMONLY USED TELEPHONE IN HOTEL 中国国内城市直拨电话编码 国际直拨国家电话编码 DDD CHINA CITY CODES IDD COUNTRY CODES 电话服务 TELEPHONE SERVICE电话服务 TELEPHONE SERVICE 拨打客房电话 ROOM TO ROOMROOM TO ROOM 所有房间电话号码与门牌一致，请直拨房号。 Every telephone number is the same with room number; please d

8、irectly dial the room number. 拨打外线电话 OUTSIDE LINESOUTSIDE LINES 请先拨“9” ，听到拨号音后，再拨您所需要的电话号码。 First dial “9”, and then the desired telephone number after you hear the dialing tone. 国内直拨电话 DOMESTIC CALLDOMESTIC CALL 请先拨“9” ，听到拨号音后，再按地区电话编码，最后拨您所需要的电话号码。拨号 时请勿停顿。例：一个拨到北京的上号码是： 9 + 010 + 地区代码 您要的电话号码 Fir

9、st dial 9, then area code after hearing dialing tone, at last the desired local number. Do not pause while dialing phone number. For wxample, the complete number to dial from your Room for in Beijing is: 9 + 010 + (DDD Line) (Area Code) (Local Number) 国际直拨电话 INTERNATIONAL CALLINTERNATIONAL CALL 请先拨“

10、9” ，听到拨号音后再拨国际字冠“00” ，再拨对方国家电话编码及地区编码， 最后拨您所需要的电话号码。拨号时请勿停顿。即“9+诡计字冠+国家编码+地区编码+ 电话号码” 例：一个拨到日本东京的电话应是： 9 + 00 + 81 + 3 + 国际字冠 国家编码 地区编码 您要的电话号码 First dial 9, then international code 00 after hearing dialing tone, then country code plus area code, at last the desired local number, i. e. 9+Internation

11、al Code+ Country Code + Area Code + Local number Do not pause while dialing the phone number. For example, the complete number to dial from your room forin TOKYO,JAPAN is: 9 + 00 + 81 + 3 + (INTL Code) (Country Code) (Area Code) (Local Number) 宾客须知 NOTICE TO GUESTSNOTICE TO GUESTS 在拨电话时，请准备好要拨的电话号码，

12、以便迅速拨号和不发生间断，因为超过 10 秒 钟的间断，就会引起电话中断。在您拨完全部号码后，请稍等几秒，一直等到电话回铃 声 ； 假如是占线，请挂上电话，稍后再拨。如果你不挂断电话，长时间等候，会计时收 费。用后请把听筒放回原位，以确保电话计费正确。 The desired phone number shall be ready while calling to facilitate quick dialing. No interruption shall occur because the pause exceeding 10 seconds will halt the phone. Wa

13、it for a few seconds till hear the response ring after completely dialing the phone number. In case of busy line, hang up the handset for later redialing. Otherwise, long time waiting will be charged according to the time count. After use, reset the handset to ensure correct calculation of charges.

14、电话服务 TELEPHONE SERVICE电话服务 TELEPHONE SERVICE 酒店常用电话号码酒店常用电话号码 COMMONLY USED TELEPHONE IN HOTELCOMMONLY USED TELEPHONE IN HOTEL 总机：0 外线：9 OPERATOR EXTERIOR LINESOPERATOR EXTERIOR LINES 叫醒服务：0 邮件留言：0 WAKE UP CALL MAIL AND MESSAGEWAKE UP CALL MAIL AND MESSAGE 问讯处：8129 订房服务：1 INFORMATION DESK RESSRVATIONINFORMATION DESK RESSRVATION 总台接待： 1 结帐服务：1 FRONT DESK RECEPTION CHECK OUTFRONT DESK RECEPTION CHECK OUT 外币兑换：1 行李服务：8128 FOREIGN EXCHANGE BAGGAGE SERVICEFOREIGN EXCHANGE BAGGAGE SERVICE 商务服务：8186 票务服务：8186 BUSINESS CENTER TICKETINGBUSINESS CENTER TICKETING 大堂副理：5