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1、BusinessCommunication NonverbalCommunicationanduseofbodylanguage Communicationingeneralisprocessofsendingandreceivingmessagesthatenableshumanstoshareknowledge attitudes andskills Althoughweusuallyidentifycommunicationwithspeech communicationiscomposedoftwodimensions verbalandnonverbal Non verbalcomm
2、unicationincludesfacialexpressions eyecontact toneofvoice bodypostureandmotions andpositioningwithingroups Itmayalsoincludethewaywewearourclothesorthesilencewekeep BODILYSPEAKING Accordingtothesocialanthropologist EdwardT Hall inanormalconversationbetweentwopersons lessthan35 ofthesocialmeaningsisac
3、tuallytransmittedbywords So atleast65 ofitisconveyedthroughthebody non verbalchannel Haveyoueverheardanyonesay HisactionsspokesoloudlyIcouldn thearwhathesaid Categories Physical Thisisthepersonaltypeofcommunication Itincludesfacialexpressions toneofvoice senseoftouch senseofsmell andbodymotions Aest
4、hetic Thisisthetypeofcommunicationthattakesplacethroughcreativeexpressions playinginstrumentalmusic dancing paintingandsculpturing Signs Useofvarioussignsinnonverbalcommunication Symbolic Thisisthetypeofcommunicationthatmakesuseofreligious status orego buildingsymbols Kinesics bodylanguage Bodymotio
5、nssuchasshrugs foottapping drummingfingers eyemovementssuchaswinking facialexpressions andgesturesProxemics proximity UseofspacetosignalprivacyorattractionHapticsTouchOculesicsEyecontactChronemicsUseoftime waiting pausingOlfacticsSmellVocalicsToneofvoice timbre volume speedSoundsymbolsGrunting mmm e
6、r ah uh huh mumblingSilencePausing waiting secrecyPosturePositionofthebody stanceAdornmentClothing jewellery hairstyleLocomotionWalking running staggering limping PhysicalAspectsofNonVerbalcommunication FacialExpressions FaceistheindexofMindTheeyes thelipsandthemusclesexpressmanyfeelingsItcanalsobed
7、eceivedbymanipulation TheEyes Stareorfixedgazesuggestinvolvementorwonderoreyedisapproval Raisedlooksshowdominance DowncastlookssuggestweaknessandsubmissionDirecteyecontactcommunicateshonesty transparencyandneutralattitude GesturesandPostures PositiveGesturesOpenPalmsEye to eyeconfrontationSmileEqual
8、HandshakePosturesStandingpositionWalkingstyleHandMovements ASmallClassExercise SoWhatDoesThisMean Letmesee AuthoritativePonderingThinkingConsidering SoWhatDoesThisMean CanIhelp Trustme You reingoodhands HelpingHand SoWhatDoesThisMean DejectedDisappointedLostit SoWhatDoesThisMean Nowjuststopthat Geto
9、utofhere DefensiveOppositional SoWhatDoesThisMean Sotellmemore OpenAcceptingWelcoming Importanceconfidence buildingexpressionsandgesturesawarenessofnon verbalcuesavoidingmisunderstandings Conclusion GROUPMEMBERS SuhasPatelYogeshPatadeDeepakAgarwalAbhijeetKaleDeepakPatil ReferenceMaterial BusinessCommunicationAshaKaulEffectiveBusinessCommunicationFrancissoundararajCommunicationSkillsDr NageshwarRao Dr RajendraP Das Q A QUESTIONSIFANY THANKYOU
