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1、cultural due diligence studywelcomeagenda:presentation of findingsq&a session天马行空官方博客：http:/ ；QQ:1318241189；QQ群：175569632cultural due diligence studypresentation of findingscultural due diligence studydata collected from around the world in both companies:127 individual executive interviews138 focus
2、 groups spanning 1,500 managers and individual contributors in 22 countriescongruence modeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization3cultural due diligence study1. comparing and contrasting pre-merge hp and compaq2. definitions
3、similarities - things that the people in each company perceived about themselves that matched the other companydifferences - things that the people in each company perceived about themselves that were at odds with the other companyunique commentary - things that people in each company expressed very
4、 often which those in the other company talked much less about3. the findings reflect perceptionscongruence modeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization5inputhp on hpsimilaritiesproud about HP legacyindustry consolidatingdisa
5、dvantaged in supply chain and overhead costsgood productsunique commentarypride in success linked to innovationtechnical/engineering heritagegood reputation with customerspower historically with the business and the back endcompaq on compaqsimilaritiesstrong brand, products and servicesindustry cons
6、olidatingdisadvantaged in supply chain and overhead costsgood productsunique commentaryhistorically fast, nimble, and able to executetraditionally short-term focusedfast growth through new business modelredefined computing landscape6congruence modeloutputinputenvironmentresourceshistorystrategysyste
7、munitindividualworkpeopleformalorganizationinformalorganization7strategyhp on hpsimilaritiestop-down strategy; mid-management not involvedneed for planning and execution processdifferences strategy is long-term orientedunique commentarystrategy increasingly unclear as you go down the organizationstr
8、ategy has to be translated into something concretecompaq on compaqsimilaritiesstrategy comes through a top-down processlittle/no strategic processdifferencessusceptible to frequent changes in directioncustomer focused with a short-term orientation toward the market; interferes with investing/buildin
9、g for the futureunique commentarytendency to be influenced more by major customer accounts than technological advancements8congruence modeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization9workhp on hpdifferencesrespect for processstro
10、ng planning and financial processeswork process is organizationally based, vertically strong, works wellunique commentaryautonomy in managing ones own work is the norm; accountability at individual levelupper management does not seem to be held accountable in the same way as otherspoor cross-functio
11、nal accountabilities and ownership of workcompaq on compaqdifferencesprocess seen as bureaucracy, aversion to processeslack of clear, disciplined processeswork process: swat teamsunique commentarytechnology is greatinformation systems are not integratedmultitasking is a normwork-life balance is not
12、achieved10congruence modeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization11peoplehp on hpsimilaritieslow credibility in leadershipdifferencesleadership focused on relationships (how things get done)unique commentarymulticultural, div
13、erse, dedicated workforceteam-orientedlosing the “family feeling”lower levels of management are informal; top management is more formal and removedrecent changes led to low moralecompaq on compaqsimilaritieslow credibility in leadershipdifferencesleadership achievement-oriented, rugged individualist
14、s (what gets done)unique commentarypeople are bright, committed, and work hard, long hoursgood interpersonal relationshipslearning happens on the jobinsufficient investment in training and developmentpeople do not feel empowered, except in field12congruence modeloutputinputenvironmentresourceshistor
15、ystrategysystemunitindividualworkpeopleformalorganizationinformalorganization13formal organizationhp on hpsimilaritiesgoals change too often; they are unclear, execution not enforcedno consequences for not meeting objectives; performance metrics unclear or absent, differ across “silos”front-end/back
16、-end structure exacerbated problems with accountabilityhp is horizontally challengedmore power moving to the front-end organizationhp is becoming more centralizeddifferencesno common process for decision making; very top-down, slow, long decision cycle times; but thoughtful and high involvementgener
17、al perception that decisions are rarely made, but tend to stick once madecompaq on compaqsimilaritiesgoals change frequently and not synchronized between front-end and back-end organizationspeople are not held accountable; structure and measurement systems cloud accountabilitystrong matrix managemen
18、t leading to fuzzy lines of accountabilitiesperformance management inconsistent, generally poor planning and controlcross-organizational collaboration difficultcountry managers are kingsmany things are very centralizeddifferencesdecisions made quicklya lot of “checking in” to make a decision, iterat
19、ive decisions, top-down14congruence modeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization15informal organizationhp on hp as strengthsimilaritiesstrong sense of ethicsstrong customer-focus (make great products)team culture, have to be
20、part of the groupgetting results is rewarded, sometimes effort without a result gets rewardedhaving big new ideas is valuedtreat people with dignitymultiple subculturesdifferencesconflict avoidance and over-compromise are normaltitles not referenced, egalitarianunique commentary“silo mentality”failu
21、re deserves a second chancediversity and people are valuedcompaq on compaqsimilaritiesethical behavior is enforcedstrong customer orientation (make what they want)teamwork is valuedhighly results/bottom-line focused, sometimes effort without a results gets rewardedopenness to good/new ideasdont publ
22、icly embarrass peoplemultiple subculturesdifferencesconflict addressed directly/openly, aggressive, brashtitles are referenced, abundant, hierarchicalunique commentaryinitiative, flexibility, “go for it” attitude are valuedrelaxed/flex work environment; long working hourshere and now orientation16co
23、ncerns about the other company17cultural due diligence studyadvice to carly & michael from interviews and focus groups:be inclusivedefine your work and rolesdefine/communicate what you want the new company to bebe boldclarify roles and organization structuretake action quicklycontinue to communicate
24、 a lot; be honest, but be sensitive in what you saycultural due diligence studyregion-specific findingsComparison of hp with Compaq -North AmericaCultural gap differences are statistically significant.Compaqs AverageHPs Average20Comparison of hp with Compaq -Latin AmericaCultural gap differences are
25、 statistically significant.Compaqs AverageHPs Average21Comparison of hp with Compaq -EMEACultural gap differences are statistically significant.Compaqs AverageHPs Average22Comparison of hp with Compaq -Asia PacificCultural gap differences are statistically significant.Compaqs AverageHPs Average23Com
26、parison of hp with Compaq -Enterprise wideCultural gap differences are statistically significant.Compaqs AverageHPs Average24cultural due diligence studyin summary . . .we also heard people say that:both company cultures were in transition before the mergerthe direction that each culture needed to t
27、ake was, actually, to adopt the strengths of the otherso, if you integrate well, building on each others strengths, the potential for success is greatcultural due diligence studycultural cornerstonesnew hp cultural cornerstones (release 1.0 )valuespassion for customerstrust & respectachievement & co
28、ntributionuncompromising integrityteamwork meaningful innovationspeed & agilityprofitglobal citizenshipleadershipcapabilityemployeecommitmentcorporateobjectivescustomerloyaltygrowthmarketleadershipmetrics & rewardsstructure & processesstrategies behaviorspolicies &practices27lessons learnedfirst, th
29、ough there were important differences between the pre-merge hp and compaq organizations, there were a great many similarities; and, there were a great many positive characteristics that both companies shared (for example, the emphasis on teamwork)to minimize unproductive conflict moving forward, the
30、re are several lessons or implications from this study for how we work together:focus and build upon our common strengthscome to agreement about the appropriate time horizon (long-term vs. short-term) for any business strategy or set of strategiesclarify the meaning of terms or language that people
31、are using before making judgments about others - two people may be thinking about different things while talking about the same subjectagree up front on an approach to decision making to ensure that everyone is on the same page before entertaining discussion about the subject mattertake peoples need
32、s and experience (e.g., comfort dealing with conflict, orientation to hierarchy) into account in how you approach problems and in how you interact to solve problemswhere gaps or similarities are consistent across the enterprise, use the same approach to closing the gaps and building upon positive similarities28cultural due diligence studyThe results of the CDD will be posted on the newhpway webpage. See the following url for more information on CDD and the cultural cornerstones of the new hp:http:/
