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1、TALENT MANAGEMENTBA 509Buket Akyel 2021/5/231What is Talent Management?The purpose of TM is to ensure that the right supply of talented workforce is ready to realize the strategic goals of the organization both today and in the future Organizations efforts to attract, select, develop, and retain key
2、 talented employees in key strategic positions. Talent management includes a series of integrated systems of recruiting, performance management, maximizing employee potential, managing their strengths and developing retaining people with desired skills and aptitude 2021/5/232Talent ManagementnTM int
3、roduced by Mc Kinsey consultants, late 1990snTM is identified as the critical success factor in corporate worldnTM focuses on qdifferentiated performance: A, B, C players influencing company performance and successqidentifying key positions in the organization! Surveys show that firms recognize the
4、importance of talent management but they lack the competence required to manage it effectively2021/5/233What is Talent?According to McKinsey; talent is the sum of na persons abilities, nhis or her intrinsic gifts, nskills, knowledge, experience , nintelligence, njudgment, attitude, character, drive,
5、 nhis or her ability to learn and grow.2021/5/234Who are Talented People?nThey regularly demonstrate exceptional ability and achievement over a range of activitiesnThey have transferable high competencenThey are high impact people who can deal with complexity (Robertson, Abbey 2003)2021/5/235Why Org
6、anizations Need Talent Development?nTo compete effectively in a complex and dynamic environment to achieve sustainable growth nTo develop leaders for tomorrow from within an organizationnTo maximize employee performance as a unique source of competitive advantage nTo empower employees:Cut down on hi
7、gh turnover ratesReduce the cost of constantly hiring new people to train2021/5/236Talent Management ModelnThere are different approaches to talent management in organizationsnA successful TM model has to link1.TM creed (culture, values, expectations) with2.TM strategy and 3.TM system. (Lance and Do
8、rothy Berger, 2011)The values, expectations and elements of qthe desired culture and qthe business excellence should be embedded in HR systems as selection criteria, competency definitions, performance and promotion criteria and development processes. 2021/5/237The Talent Creedn“A TM creed is the se
9、t of core principles, values and mutual expectations that guide the behavior of an institution and its people”nIt describes in general terms what types of people are expected to work in the organization and what type of a culture is desired to achieve success 2021/5/238The Talent StrategyDescribes w
10、hat type of people the organization will invest in and how it will be doneBesides the specific elements of their creed, the talent strategy of all high performing organizations should have these directives:1)Identify key positions in the organization (not more than 20, 30 %)2)Assess your employees a
11、nd identify the high performers (classify according to their current and future potential)3)Retain key position backups4)Make appropriate investments (select, train, develop, reward) 2021/5/239Assessing the EmployeesSuperkeepers- greatly exceed expectations (3-5%)Keepers exceed expectations (20 %)So
12、lid citizens- meet expectations (75 %)Misfits- below expectations (2-3 %)(Berger and Berger, 2011)2021/5/2310Allocating Investments in People Superkeepers- receive about 5 % of all the resouces; need very high recognition, compensate much more than the pay market, promote very rapidlyKeepers receive
13、 about 25 % of all the resources, need high recognition, compensate more than the pay market, promote rapidlySolid citizens- receive about 68 % of all the resources, need recognition, compensate at the market level or just aboveMisfits- receive about 2 % of all the resources for some, compensate at
14、below market average(Berger and Berger, 2011)2021/5/2311Talent Management SystemImplementation program of the talent strategy which has a set of processes and procedures(1) assessment tools (2) multi-rater assessment(3) diagnostic tools(4) monitoring processesIf the management is not willing to use
15、assessment in their organizations they cant do talent management 2021/5/2312Assessment Tools for TMThe five assessment tools should be linked to ensure that each assessment is consistent with the four other evaluationsnCompetency AssessmentnPerformance AppraisalnPotential ForecastnSuccession Plannin
16、gnCareer Planning2021/5/2313Multi-Rater AssessmentnEmployee. The owner of the career plan that is aligned with the succession plannBoss. The primary assessor nBosss boss. The key link in the vertical succession and career plannBosss peer group. Source of potential new assignments in the same or othe
17、r function2021/5/2314Diagnostic ToolsSuperkeeperTM reservoir. SuperkeepersTM are employees whose performance greatly exceeds expectations, who inspire others to greatly exceed expectations, and who embody institutional competencies. Keeper Key position backups. The “insurance policies” that ensure o
18、rganization continuity. Every key position should have at least one backup at the “Keeper” (exceed job expectations) level.Surpluses. Positions with more than one replacement for an incumbent. While ostensibly a positive result of the talent management process, it can be a potential source of turnov
19、er and morale problems if the replacements are blocked by a non-promotable incumbent and/or there is no realistic way most of the promotable replacements can advance.Voids. Positions without a qualified backup. Determine whether it will transfer someone from the surplus pool, develop alternative can
20、didates, or recruit externally.Blockages. Non-promotable incumbents standing in the path of one or more high-potential or promotable employees.Problem employees. Those not meeting job expectations (measured achievement or competency proficiency). Give opportunity to improve, receive remedial action,
21、 or be terminated. The time frame should be no longer than six months.(Lance and Dorothy Berger, 2011)2021/5/2315Monitoring ProcessesEvaluate the results of talent management system on a regular basis for quality, timeliness and credibility2021/5/2316What is competency?Competencies are the core elem
22、ents of talent management practicesThey are the demonstrableemonstrable and measurable knowledge, skills, behaviors, personal characteristics that are associated with or predictive of excellent excellent job performance.ExamplesqAdaptability, teamwork, decision making, customer orientation, leadersh
23、ip, innovation etc. 2021/5/2317Competencies and DefinitionsAction OrientationTargets and achieve results,overcomes obstacles, accepts responsibility, creates a results-oriented environment. Interpersonal SkillEffectively and productively engages with others and establishes trust, credibility, and co
24、nfidence with themCreativity/InnovationGenerates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourage innovationTeamworkKnows when and how to attract, develop, reward, be part of, and utilize teams to optimize results. Acts to build
25、trust, inspire enthusiasm, encourage others, and help resolve conflicts and develop consensus in supporting higperformance teams(Berger and Berger, 2011)2021/5/2318Why Competencies?The challenge is to identify which competencies the organization expects to see in their peopleThe starting point of th
26、e model is the creed (values, principles, expectations) and the business strategiesThrough a competency model the organization sends a consistent message to the workforce about “what it takes” to be successful in the jobHelps employees understand what helps drive successful performanceThe Competency
27、 Model approach focuses on the “How” of the job. Competency model is behavioral rather than functional, focuses on the people rather than jobsCompetency models are outcome driven rather than activities (Job descriptions focus on activities, competencies focus on outcomes)Integrates HR strategy with
28、business strategy both focus on outcomes2021/5/2319Why Competencies?The competency model serves as the foundation upon which all workforce processes are built. Competencies promote alignment of talent management systems by creating a common language that enables these systems to talk with each other
29、! That is, results of one TM system is used as the input data for the following TM system.2021/5/2320The Competency ModelnThe Competency Model identifies usually three groups of competencies:qCore competencies for the entire organization to shape the organizational capabilities and culture required
30、to achieve the strategic goals(5 or 6)qLeadership competencies for the management teams of various levels for selection, career planning and developmentqFunctional (technical)competencies (specific for each job family)2021/5/2321Developing a Competency ModelUse commonly available “ready to use” mode
31、ls with small adjustments for your organizationDevelop own competency model with help of consultantsBehavioral Benchmarking compare superior performers with other best people in the organization and in other benchmark companies2021/5/2322Developing Organizations Own Competency ModelOverview of curre
32、nt tasks and responsibilitiesCome to agreement about what successful “outcome driven” performance looks likeReview of competency library and selection of “must haves” for the positionRank top competencies as demonstrated by exemplary (superior) performersIdentify of those competencies that align wit
33、h the vision, mission and strategic plan of the organizationVerify the competencies with a larger sample of the organization2021/5/2323Choosing CompetenciesBefore choosing competencies in an organization following requirements must have been completed: nEstablishment of vision, mission, values nStra
34、tegic business goalsnIdentification of the tasks, responsibilities and outcomes expected from each positionnIdentification of the superior (exemplary) performersnSatisfactory competency library2021/5/2324Talent ManagementTALENT=COMPETENCE+COMMITMENT+CONTRIBUTIONnBeing competent is not only enough to
35、 be a talentnThe competent person should be committed to the causes and goals of the organizationnAnd should be able and willing to contribute to the success of the organizationSo, developing your talent is not enough, the organizations need to take all the measures to motivate, reward their talent
36、pool to gain their commitment and contribution. Retention is also essential to gaurantee future alignment of the talent with the right key positions2021/5/2325Talent Management Model2021/5/2326Talent Management ModelnExpectations for the future. Businesses should identify qJob rolesqSpesific objecti
37、vesqCompetenciesnCapabilities to meet the expectationsnWork environmentqManagerial supportqRewards and recognitionqRemoving barriersnFeedback systems needed to qFocusqTo keep on trackqDevelop2021/5/2327Talent Management Cycle2021/5/2328Talent Management ProcessOrganization Analysis-Job descriptions-
38、Job spesificationsAssessing the EmloyeesABCDPotentialCandidatesPerformance EvaluationBuss. ResultsPersonal DevelopmentActivitiesCareerCommitteesPotancial CandidatesandSuccession ListsApproval of theLists AnalysisAssessmentDevelopmentTalent DevelopmentProgramsJanuary - MarchAprilMay on.Assessment Too
39、ls2021/5/2329Structure of a Talent Management ProgramnBuilding Block 1: Identification and assessment of competenciesnBuilding Block 2: Performance appraisalsnBuilding Block 3: Succession and career planning nDevelopment of talent (coaching, mentoring, training)nLinking compensation with the program
40、 (reward and motivate)nTargeting culture as an important driver of TM programs nSecure senior executives commitment to make the talent management model worknEvaluate the results of talent management system on a regular basis2021/5/2330Integrated Functions of TMnPerformance appraisals, assessments of
41、 potential, competency evaluations, career planning, and replacement planning (the core elements of talent management) should be linked to each other. nStand alone functions are destined to end with failure2021/5/2331HR and TMHUMAN RESOURCES MANAGEMENTTALENT MANAGEMENTo Broad Scope (entire employees
42、)o Emphasize egalitarianismoFocus on administrative functionsoTransactionaloFocus on systems with silo approachoFocus on segmentation (key group of core employees and key positions)o Focus on potential people oFocus on the attraction, development and retention of talentoFocus on integratation of HR systems2021/5/2332Classwork and/or HomeworknPrepare a list of 5 competencies for your own position. Explain why you choose these competencies and what do they include behaviorally?2021/5/2333部分资料从网络收集整理而来，供大家参考，感谢您的关注！
