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1、会计学1outcome考试题考试题第一页，共7页。1. 1.Analyse the relationship between organizational goals, objectives Analyse the relationship between organizational goals, objectives and policies and explain their contribution and policies and explain their contribution toto effective effective management in the Shangri
2、-La Hotel case study.management in the Shangri-La Hotel case study.2. 2.Goals Goals 3. 3.定义，结合案例定义，结合案例(n l)(n l)解释酒店的这些目标是什么解释酒店的这些目标是什么4. 4.Consumer goalsConsumer goals5. 5.Product goalsProduct goals6. 6.Services goalsServices goals7. 7.Operational goalsOperational goals8. 8.Secondary goalsSeconda
3、ry goals第1页/共7页第二页，共7页。Objectives 定义（必须包含SMART, 并说明(shumng)如果目标模糊，not SMART会有什么后果），结合案例根据SAMRT原则，结合案例，举出符合SMART的具体的酒店目标Policies:定义，联系案例解释三者的关系和对企业的作用第2页/共7页第三页，共7页。2.Identify the main differences between the formal and 2.Identify the main differences between the formal and informal organization info
4、rmal organization Formal organization 和 informal organization 的区别（定义，作用以及对管理的贡献）联系案例，案例酒店(ji din)怎么体现正式和非正式组织第3页/共7页第四页，共7页。3. Explain the composition of the Open 3. Explain the composition of the Open S System ystem T Theory and explain how it applies in the Shangri-La Hotel case study. The open sy
5、stem theory 定义P46的图，内外部环境、活动的相互影响联系案例：列举香格里拉(xin l l)的inputs， process和outputs举例分析如果external environment (PESTL)中的某一项发生改变，那么酒店会随之发生什么改变PESTEL analysis 和SWOT analysis 对酒店的意义第4页/共7页第五页，共7页。4. Identify different stakeholders in the Shangri-La Hotel 4. Identify different stakeholders in the Shangri-La Ho
6、tel case study and explain their influence and interest. case study and explain their influence and interest. n nStakeholder Stakeholder 定义定义n n列举列举(lij(lij ) )案例酒店的利益相关者，内外部各三个案例酒店的利益相关者，内外部各三个n n每个利益相关者都要对应解释和酒店是如何利益相关的每个利益相关者都要对应解释和酒店是如何利益相关的（influenceinfluence和和interestinterest）n n注意分段注意分段第5页/共7页第六页，共7页。内容(nirng)总结会计学。联系案例，案例酒店怎么体现正式和非正式组织。举例分析如果external environment (PESTL)中的某一项发生改变，那么酒店会随之发生什么改变。PESTEL analysis 和SWOT analysis 对酒店的意义。每个利益相关者都要对应解释和酒店是如何(rh)利益相关的（influence和interest）。注意分段。第5页/共7页第七页，共7页。
