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1、ChapterFourChapterFourEnglishattheHotelEnglishattheHotel大连理工大学电子音像出版社ContentsCheck-inandCheckoutHousekeepingServiceFoodandBeverageExchangeofForeignCurrencyConventionandExhibitionSSection1学会用英语与客人有效沟通，证实客人身份及询问有关旅途事宜熟练掌握与本话题相关的专业英语词汇及常用句型表达练习用英语迎接客人学会英文欢迎词的规范写作学会英语众欢迎客人的礼仪StudyOSection1PartTwoSituati
2、onalDialoguePartThreeWriting-skillPartFourExercisesPartFiveSocialEtiquettePartOneBackgroundMPartOneBackgroundMaterialQuestion:Howtohelpthetouristswithcheck-inandcheck-outformalities?TipsforreferenceIf you are a tour guide who is helping your tourists to pass through checking-in or checking out forma
3、lities at hotel, here are the guidelines for you:SEC2SEC3SEC4SEC5SEC11.Helpthetouristscheckinandintroducethemtothelocationsofthemainfacilitiesofthehotel2.Helpthetourleaderputtheroomnumbersontheluggageand3.havetheluggagesenttotheroomsassoonaspossible.3.Ifthetouristshavesomeproblems,PartOneBackgroundM
4、aterialSEC2SEC3SEC4SEC5SEC14.Te1lthecheforthewaitersoftherestauranthowmanypeopleareinthegroup,whowillbehavingthemealandanyspecialrequirements.5.Makethetouristsawareoftheneedtosettletheirbills.6.Remindthetouriststohavetheirpassports,plane(ortrain)tickets7.andcustomsdeclarationformsputintheircarry-onl
5、uggageand8.haveacheck.7.Tellthetouristswhenandwheretocollecttheluggage,PartTwoSituationalDialogueA: a receptionist B: a tour guide C: a tourist D: a tour leader A:Goodafternoon!Welcometoourhotel.B:Goodafternoon!Idliketohavetwosuitesandtensinglerooms1,please.A:Haveyoumadeareservation?B:Yes.Wehavebook
6、edthemforourtourgroupfromtheUnitedStates.ImWangHai.ImfromChinaInternationalTravelService.A:Oh,I,msorry.Thereisnoreservationfromyourservice.B:Imsurewehavemadeareservation.CouldyoucheckagainareservationforFridayforthetourgroupfromtheUnitedStates?A:Allright.Letmecheckagain.Ah,yes,twosuitesandtensingler
7、oomsfromChinaInternationalTravelService.SEC2SEC3SEC4SEC5SEC1DialogueOPartTwoSituationalDialogueC:Isthereabathintherooms?Ifeelliketakingabathrightnow.A:Yes,everyroomisequippedwith2abath,atelephoneandanair-conditioner.C:Thatsgood!A:CanIseeyourpassports,please?D:Yes,theseareourpassports.A:Thankyou.Here
8、areyourpassports.Pleasefillin3theseregistrationforms.D:Theregistrationformsarefinished.Shallwehaveourkeystotherooms?A:Ofcourse.Herearethekeystoyourrooms.Yourroomsareonthethirdfloor.Thebellboywil1takeyoutoyourrooms.D:Thanks!SEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1B:Iguessyoum
9、ustbetiredafteralongtrip.Iftheresnothingelseyouwant,Iwillbeleaving.Iwillmeetyouatthelobbyonthegroundflooratsevenoclocktomorrowmorningforyourbreakfast.Youcantakeagoodresttonight.D:Idontthinkthereisanythingelse.4Youhavebeenveryconsiderate.Thankyouverymuch.B:Youarewelcome.Enjoyyourstay.Seeyoutomorrow.D
10、:SPartTwosituationalDialogueVocabularySEC2SEC3SEC4SEC5SEC1reservation,rezveinn.(旅馆房间、剧院座位等的)预定receptionistrisepnistn.接待员suiteswi:tn.(房间、器具等的)一套,一付,一组passportp:sp:tn.护照;通行证;执照bellboybelbin.（旅馆、俱乐部等的）行李服务员；侍者registration,redistreinn.登记;登记证;登记人员的数目;注册lobbylbin.（剧院、旅馆等的）门廊、门厅PartTwoSituationalDialogueA:
11、 a tour guide B: a tour leader C: a clerkA:Goodmorningeveryone!Wearegoingtocheckoutthismorning.Iseverybodyhere?B:Yes.A:Iseverybodysluggageready?B:Yes,everythingisallright.A:Thankyouforbeingsopunctual.1Thebellboy2willtakeyourluggagetothebus.Tenminuteslater,pleasemeetatthedining-hall.Breakfastistobese
12、rvedat7:40.Afteryouhaveyourbreakfast,pleasemeetonthebus.Wewil1setofftotheairportat8:30.Thedeparturetimeoftheflightis10oclockthismorning.Isthisscheduleallright?DialogueTwoSEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueB:Yes,thankyou.A:Wouldyoupleasecomewithmetochecktheluggage?B:Yes,ofcourse.A:Therearea
13、ltogetherl6piecesofluggage.B:Yes.Thatisl6.A:Aretheyalllocked?B:Yes,theyare.Now,canyougowithmetothefrontdesktocheckout?A:Sure.(Atthefrontdesk)C:Goodmorning,sir.Doyouwanttocheckout3?B:Yes,ourroomsare501,502,503,504,andmynameisJohnSmith.SEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueC:Hereisyourbi1l.Twon
14、ightsat300yuaneachandherearethemealsthatyouhadatthehotelincludingthebreakfastthismorning.Thatmakestotalof4,500yuan.Isthatright?B:Yes,Ithinkso.C:Howwouldyouliketopay?4B:Idliketopayincash.C:Hereisyourreceipt.Welookforwardtoseeingyouagain.5B:Thankyou.Good-bye.SEC2SEC3SEC4SEC5SECPartTwoSituationalDialog
15、ueSEC2SEC3SEC4SEC5SEC1Vocabularyreceiptrisi:tn.收条,收据punctualpktjuladj.准时的,严守时间的,按期的departuredip:tn.起程;(火车的)发车;(飞机)起飞scheduleskedjuln.时间表,课程表,日程表;火车时刻表totaltutladj.总的,总括的,全体的,全面发动的PartTwoSituationalDialogue1.ImfromChinaInternationalTravelService.我是中国国际旅行社的工作人员。2.Wehavebookedtwosuitesandtensinglerooms
16、forourtourgroup3.fromtheUnitedStates.我们已经为我们的美国旅游团预订了两件套房和十间单人房。3.Wehavetostartearlytomorrowmorningbecauseofthebusyschedule,Imafraid.因为行程比较紧张，所以明天早晨我们要早点出发。4.Wedliketorequireamorningcallat7:00tomorrow.我们需要七点钟的叫早服务。5.Thebreakfastisavailablefrom6:30atthebuffetatthesecondfloor.早晨六点半在二楼的自助餐厅提供早餐。UsefulE
17、xpressionsForatourguideSEC2SEC3SEC4SEC5SECPartTwoSituationalDialogue6.Iguessyoumustbetiredafteralongtrip.Iftheresnothingelseyouwant,Iwillbeleaving.经过长途旅行大家肯定都已经有点劳累，如果没有别的事情，我就先回去了。7.Iwillmeetyouatthelobbyonthegroundfloorateightoclocktomorrowmorning.明天早晨八点钟我在一楼大厅等你们。8.Wearegoingtocheckoutthismorning
18、.Iseverybodyhere?今天早晨我们要结账离店，人都到齐了吗？9.Wouldyoupleasecomewithmetochecktheluggage?我们一起来检查一下行李吧！10.Canyougowithmetothefrontdesktocheckout?你能和我一起到前台结账吗？UsefulExpressionsSEC2SEC3SEC4SEC5SECPartTwoSituationalDialogue1.Ireserveastandardsuitethreeweeksago.Im我是，我在三周前预定了一间标准套。2IvejustarrivedfromHongKong.Could
19、youletmehavearoomfortonight?我刚从香港来，想知道现在有没有空房？3Illtakecareoftheregistrationform.我来填写入住登记表。4IshouldsayIprefertostayhere.我想说我更喜欢住在这家酒店。5.Afriendofminehighlyrecommendedyouhoteltome.我的一位朋友向我极力推荐你们饭店。UsefulExpressionsForatouristSEC2SEC3SEC4SEC5SECPartTwoSituationalDialogue6.CouldIpaywithtravelerschecks?我
20、能用旅行支票付款吗？7IsthiswhereIcanpaymyhotelbills?是在这结账吗？8MyroomnumberisandIdliketocheckoutnow.房间，现在就结帐。9Isthereaspecialrateforagroupreservation?团体预定有优惠吗？10.Whatifthereisntanyroomthen?倘若到时候没有空房怎么办？UsefulExpressionsSEC2SEC3SEC4SEC5SECPartThreeWriting-skillHowtoFillinaRegistrationFormTipsforreferenceSEC2SEC3S
21、EC4SEC5SEC1Generallyspeaking,aregistrationformforaforeignerclientshouldincludethefollowingitems,suchasnationality,fullname,dateofbirth,sex,passportnumberandtypeofvisa,reasonanddurationforstay,entrytimeandplace,receptionunit;Moreover,italsoshouldcoverthedetailsastotheroomnumber,rate,arrivalanddepartu
22、retime,formofpayment,address,theclientssignature,thereceptionistsignatureandthehotelsduty-PartThreeWriting-skillSample1(1)SEC2SEC3SEC4SEC5SEC1RegistrationFormofTemporaryResidence房号：Room NO.(请用正楷填写 Please use block letters)姓名Surname name中文姓名Name in Chinese国籍、地区或籍贯 /Region性别Sex出生日期Date of birth停留事由Rea
23、son for stay职业/公司名称Profession/Company国（境）外住址Home address入住日期Date of arrival退房日期Date of departureNPartThreeWriting-skillSample1(2)SEC2SEC3SEC4SEC5SEC1请注意：Please note：1.退房时间是中午12时Check out time 12：00 noon2.收款处设有免费贵重物品保险箱 are available no charge at 3.访客请在晚上11时前离开客房Visitors are requested to leave guest
24、rooms by 23:00 hrs4.结账后请交回客房门钥匙Please return your room key to front office cashier counter upon check-out结算方式Kindly indicate现金Cash旅行社传单Voucher信用卡Credit card客人签名Guest signature以下由服务员填写 To be filled in by front office clerk护照或证件名称：号码证件种类：证件号码：签证有效期：签证签发机关：入境日期：入境口岸：接待单位：日租： 房号：值班职员签名：SPartThreeWriting
25、-skillSample2(1)SEC2SEC3SEC4SEC5SEC1RegistrationFormofTemporaryResidenceforGroup团队名称：（全称） 日期 年 月 日 至 月 日Name of group Date Year Mon Day Till Mon Day房号Room No.姓名Name in full性别Sex出生年月日Date of birth职业国籍Nationality护照号码Passport No.PPartThreeWriting-skillSample2(2)SEC2SEC3SEC4SEC5SEC1何处来何处去Where from and
26、to留宿单位： 接待单位：注：“团体人员住宿登记表”一式三份。一份给陪同或领队，一份给财务部结账，一份留给服务台存档。PartThreeWriting-skillPleasefillinaregistrationformathotelonthefollowingbasis:Thenumberofthetouristsis13,thearrival&departuredatesisfromMay24thto28th,thepriceis198RMByuanpernight.Writing PracticeSEC2SEC3SEC4SEC5SECPartFourExercises1.Readinga
27、louduntilyoucansayitfrommemory,thentranslateitintoChinese.TheFrontOfficestaffseemtodoallthethings-receivereservations,registerguests,assignrooms,distributebaggage,storeguestsvaluables,provideinformation,delivermailsandmessages,exchangeforeigncurrencies,checkroomoccupancies,checkguestsoutandsoon.Inor
28、dertofulfillthesetasks,thestaffmusthaveaneatandsmartappearance,goodmanners,adaptability,aknowledgeoflanguagesandaheadforfigures.Themostimportantofallthequalitiesisareallikingforpeopleandawarmdesiretohelpthem.SEC2SEC3SEC4SEC5SECPartFourExercises2.Fillintheblanksaccordingtothecontext.A: a reservationi
29、st B: a clientA:Reservations!CanI(1)?B:Yes,Idliketobookaroomformyfriend,GarySmith.A:Whatkindofroom(2)?B:Adoubleroomwithbath.(3)isit?A:Its180yuan.(4)willhebestaying?B:Tendays.A:Whenwillhe(5)?B:Onthe18th.A:Wouldyoulike(6)?B:No,thanks.A:A(7)roomwith(8)withoutbreakfastfromthe18thandfortendays.B:Thatsrig
30、ht,thankyou.A:Thankyou.Goodbye.SEC2SEC3SEC4SEC5SEC1helpyou_wouldyoulike_Howmuch_Howlong_arrive_breakfast_double_bath_PartFourExercises3.Readthefollowingpassageanddecidewhethertheyaretrue(T)orfalse(F).Theaimofthehotelistocreateahomeawayfromhomeforallthetravelingguestswhoneedrest,foodanddrink.Thehotel
31、shouldalwayssatisfyitsguests.Themoretheguestssatisfy,themoresuccessfulthehotelwillbe.SEC2SEC3SEC4SEC5SECPartFourExercisesSEC2SEC3SEC4SEC5SEC1Thefrontofficeofahotelisnotonlyitsshopwindow,butalsoitsnervecenter.Itisusuallylocatednearthemainentrancetothehall.Sothefrontofficestaffmusthaveneatandsmartappe
32、arances,goodmanners,aknowledgeoflanguagesandaheadoffigures.TheFrontOfficestaffsefficiencyandpersonalityareofgreatimportancetotherealizationofthehotelsaim.Themostimportantofallthequalitiesisareallikingforpeopleandawarmdesiretohelpthem.Whenanoverbookingoccurs,PartFourExercises(1)Ahotelthatsatisfiesits
33、guestsislikelytobesuccessful.(2)TheFrontOfficeisusuallylocatednearthemainentrancetothehall.(3)Whenanoverbookingoccurs,thehoteldoesnotneedtofindaroominanotherestablishmentfortheguest.(4)Telephoneserviceisfreeinallhotels.(5)FormanygueststheFrontOfficeemployeesrepresentthehotelbecausetheyaretheonlymemb
34、ersofthestaffwithwhomtheguestshavecontactwith.T（）T（）F（）F（）F（）SEC2SEC3SEC4SEC5SECPartFourExercises4.RolePlay.Its10:00inthemorning.EdwardSmithisinRoom303andwantstocheckout.Whenheseesthebill,herefusestopay,foritsfartoomuch.Sothecashierhavetogetthemanager.SEC2SEC3SEC4SEC5SECPartFourExercises5.Translatio
35、n(1)每个房间都带有浴室、电话和空调。(2)这是你们房间的钥匙，你们的房间在305，服务员会把你们带到你们的房间的。(3)这个酒店是仿古建筑，并且里面配备了中国传统特色家具。Everyroomisequippedwithabath,ate1ephoneandanair-conditioner._SEC2SEC3SEC4SEC5SEC1Herearethekeystoyourroom,yourroomnumberis305.Thebellmanwi1ltakeyoutoyourroom._Thehotelisaninlitatiot1ofancientarchitecture,anditise
36、quippedwiththeChinesetraditionalfurniture._PartFourExercises(4)各位，请注意：我们明天早上七点半准备办理离店手续，请大家在早餐之前将行李都准备好并放在门外。(5)王太太，您的房间不仅通风好，而且看得到整个湖面的风景。(6)请问是在这里结账吗？SEC2SEC3SEC4SEC5SEC1Attentionplease.Wewillcheckoutat7:30tomorrowmorning.Pleasegetyourcheckedluggagereadyandputthemoutsidethedoorbeforehavingbreakfas
37、t._Mrs.Wang,yourroomisnotonlyairy,butalsocommandingtheviewofthewholelake._Excuseme,istherewhereIcanpaymyhotelbills?_PartFiveSocialEtiquetteApparentlythecommendationistopraiseapersonssuperiorquality,theoutstandingability,thesplendidwork,theappearance,theclothingandpersonaladornmentsaswellasgoodperson
38、alqualities.Infact,itisanimportantmeaningtopreserveandpromotetheinterpersonalrelationships.Thepeoplehaveakindofmentaldispositiontolistentothepraisewordsmoreorless.Appropriatepraisewillwinthegoodwilloftheotherside,carryonthehumanrelationsactivitysmoothly,willmaketheinterpersonalrelationshipsharmoniou
39、s.EtiquetteofcomplimentSEC2SEC3SEC4SEC5SEC1TPartFiveSocialEtiquetteSEC2SEC3SEC4SEC5SEC1Therearemanybigdifferencesbetweenfunction,way,objectandrestrictionfactorandsoon.ComparedwithChinese,thewesternpeoplepaymoreattentiontothepraising,andarewillingtolistentootherpeoplescompliment,butalsogladtopraiseot
40、hers.Thefollowingexpressionscandothejobwhilepresentingcomplimentstotheothers:1.Youlookgreattoday.2.Youdidagoodjob.3.Weresoproudofyou.4.Imverypleasedwithyourwork.5.Thisisreallyaniceplace.TPartFiveSocialEtiquetteSEC2SEC3SEC4SEC5SEC16.Yourelookingsharp!7.Youalwaysknowtherightthingtosay.8.Youreveryeloqu
41、ent.9.Nicegoing!10.10.Everythingtastesgreat.11.Yourson/daughterissocute.12.Youreveryprofessional.13.Youvegotagreatpersonality.14.Youresosmart.15.Youhaveagoodsenseofhumor.16.Youhaveagoodtaste.17.YourChineseisreallysurprising.18.Youhaveaverysuccessfulbusiness.TSection2v练习用英语向客人介绍客房的设施设备以及练习用英语向客人介绍客房的
42、设施设备以及如何使用如何使用v熟练掌握与本话题相关的专业英语词汇及常用句型表达。熟练掌握与本话题相关的专业英语词汇及常用句型表达。v学会用英语与客人有效沟通，让客人在住店期间住得舒学会用英语与客人有效沟通，让客人在住店期间住得舒适、愉快适、愉快v学会英文填写客房预订单和预订确认书学会英文填写客房预订单和预订确认书v学习英语中接受和拒绝邀请的规范学习英语中接受和拒绝邀请的规范StudyOSection2PartTwoSituationalDialoguePartThreeWriting-skillPartFourExercisesPartFiveSocialEtiquettePartOneBac
43、kgroundMPartOneBackgroundMaterialQuestion:WhytheHousekeepingDepartmentissoimportant? The Housekeeping Department is the backbone of a hotel. In a sense, it is possible to say that a clean and attractive guest room is one of the products that the hotel sells. The main duty of the Housekeeping Departm
44、ent staff is to see to the cleanliness and good order of all rooms and public areas in the hotel. The laundry and valet service and many personal services are also parts of their jobs. And they must coordinate the work closely with the Front Office. SEC2SEC3SEC4SEC5SEC1TPartOneBackgroundMaterial It
45、should be noted that the most important characteristic in the Housekeeping staff is the willingness to serve and please the guests. The Housekeeping staff, such as chamber maids, housemen, linen-room attendants, supervisors and housekeepers, can do a great deal to assure a high business repeat rate
46、and a high occupancy rate, not only through the efficiency in their jobs but also through their heart-felt warmth in serving the guests. SEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueA: Mr. Black B: Mrs. Black C: a floor attendant C:(Graciously)Mr.andMrs.Black,hereisthelightswitch,thetemperatureadjus
47、ter,thewardrobeandthemini-bar.HeresourhotelsServiceInformationBooklet.Itgivesyouanideaaboutourservicesandfaci1ities.B:Wonderful!Thankyou.C:Thepane1onthenightstandcontrolsthedifferentdevicesintheroom.Thatdoorleadstothebathroom,andtheresalaundrybaginthewardrobe1.Thehotwatersupplyisroundtheclock.2Andth
48、ereretwosocketsinthebathroom,forll0Vand220Vrespectively.ThevoltagehereismuchhigherthanthatintheStates.SEC2SEC3SEC4SEC5SEC1DialogueOPartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1A:C:B:C:A:C:Oh,Icanusemyelectricshaver.Andlfeelliketakingabathtofreshenupafterthetransoceanflight3.IsthereanythingIcandobef
49、oreIleavetheroom?Youvemadeusfeelverywelcome.Bytheway,isthetapwaterdrinkable?Oh,Mr.andMrs.Blackpleasedontdrinkthetapwater.Thereisboileddrinkinginthethermosbottleandcolddrinkingwaterinthecarafe.Ifyouneedanything,pleasedial8orpressthebuttonoverthere.Thankyouverymuch.Yourealwayswelcome.IPartTwosituation
50、alDialogueSEC2SEC3SEC4SEC5SEC1Vocabulary(1)precedepri(:)si:dvt.(时间,位置,次序)在.之先,领先于shortly:tliadv.立刻,马上,不久amenitymi:nitin.使人愉快的环境,事物adjusterdst(r)n.调节器graciousgreisadj.亲切的,客气的switchswitn.开关,电闸PartTwoSituationalDialogueA: Mrs. Black B: a maidB:Turn-downservice.1Maylcomein?A:Yes,please.B:Goodevening,mad
51、amandsir.MayIdotheturn-downserviceforyounow?A:Oh,notnow.Weareexpectingsomefriends.Wouldyoudoitlater?B:Ofcourse,madam,butitisnineoclocknow,andlgooffattenoclock.WoulditbeconvenientifIreturnatninethirty?A:Idontthinkso.Perhapsourfriendswil1stayhereforsometime.Wehaventmetforalongtime.Wellhavealottotalkab
52、out.Couldyouarrangesomeonetocomeanddotheturn-downataboutelevenoclock?DialogueTwoSEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueItsallright.YoujustputaDonotdisturbsign2onthedoorknob.Whenyourfriendsleave,youjustturnthesignovertoPleaseclean,andtheoneonthenightshiftwillcomeanddothecleaning.Thankyouverymuc
53、h.Well,wouldyoutidyupabitinthebathroom3?Myhusbandhasjusttakenabathanditisquiteamessinside4.Besides,pleasebringusabottleofboiledwater.WedliketotreatourfriendswithtypicalChinesetea.Yes,madam.Illbringinsomecleantowelstogetherwiththedrinkingwater.Thankyou.SEC2SEC3SEC4SEC5SEC1B:A:B:A:PartTwoSituationalDi
54、alogueSEC2SEC3SEC4SEC5SEC1Itsgettingdark,wouldyoulikemetodrawthecurtainsforyou,madam?Oh,Icandothatmyself,thankyoujustthesame.Youreasmartgirl.Youarewelcome.Good-bye,madamandsir.Dohaveapleasantevening.5B:A:B:(Havingdoneallonrequest)PartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1Vocabularydisturbdist:bv
55、t.打扰;扰乱doorknobd:nbn.球形门拉手，球形门把手messmesn.混乱,肮脏,污秽typicaltipikladj.典型的,模范的,成为标本的toweltaul,tauln.毛巾，手巾；纸巾PartTwoSituationalDialogueUsefulExpressionsSEC2SEC3SEC4SEC5SEC1Forahousekeepingserver1.Welcometotheninthfloor.Imthefloorattendant.Justletmeknowif2.thereisanythingIcandoforyou.欢迎光临我们九楼。我是楼层服务员。如有什么事
56、情要我做，请随时吩咐。2.Hereisthelightswitch,thetemperatureadjuster,thewardrobeandthemini-bar.这是电灯开关、温度调节器、衣柜和小冰箱。这是饮用水。3.HeresourhotelsServiceInformationBooklet.Itgivesyouanideaaboutourservicesandfaci1ities.这是我们饭店的服务指南，它将告诉您有关我们饭店的服务及设施情况。PartTwoSituationalDialogue5.Thatdoorleadstothebathroom,andtheresalaundr
57、ybaginthewardrobe.这扇门通浴室，衣柜里有一个洗衣袋。6.Thehotwatersupplyisroundtheclock.热水供应24小时不断。7.Thereretwosocketsinthebathroom,forll0Vand220Vrespectively.ThevoltagehereismuchhigherthanthatintheStates.浴室里有两个插座，一个是220伏的，另一个是110伏的。中国的电压比美国高。UsefulExpressionsSEC2SEC3SEC4SEC5SEC14.Thepane1onthenightstandcontrolsthedi
58、fferentdevicesintheroom.床头柜上的控制板控制着房间里的各种电器装置。PartTwoSituationalDialogue8.MayIdotheturn-downserviceforyounow?现在可以为你们收拾房间了吗?9.Itsgettingdark,wouldyoulikemetodrawthecurtainsforyou,madam?天暗下来了，要不要我把窗帘拉上?10.IsthereanythingelseIcandoforyou?还有什么事情要我做吗?UsefulExpressionsSEC2SEC3SEC4SEC5SECPartTwoSituational
59、Dialogue1WhereisRoom608?请问608房间在哪儿?2Whenwillourbaggagearrive?我们的行李什么时候到?3.Ifeelliketakingabathtofreshenupafterthetransoceanflight跨海飞行后我想洗个澡舒服一下4.Bytheway,isthetapwaterdrinkable?顺便问一下，这里的自来水能喝吗？5Ourroomhasntmadeupyet.我们的房间还没有打扫。UsefulExpressionsSEC2SEC3SEC4SEC5SEC1FPartTwoSituationalDialogue6Couldyou
60、doourroomfirstnexttime?下次你能先打扫我们的房间吗？7Wouldyoutidyupabitinthebathroom？请整理一下浴室好吗?8Wedliketohavebreakfastinourroomtomorrow.Couldyoubringithere?我们想明天在房间里用餐，能否把早餐送到客房来？9Willyoudomeafavor?能帮个忙吗?10.Iwouldliketobewokenupearlytomorrowmorning.明天能不能早点叫醒我?UsefulExpressionsSEC2SEC3SEC4SEC5SECPartThreeWriting-sk
61、illHowtoFillinReservationandConfirmationFormsSEC2SEC3SEC4SEC5SEC1Sample1(1)ReservationFormNew booking新预订Amendments更改On waiting list等候Seminar研讨会Cancellation取消Guest nameNo. of roomsRoom typeNo. of guestsRateCompany nameSales&MarketingDPartThreeWriting-skillSample1(2)SEC2SEC3SEC4SEC5SEC1Original arriva
62、l date预订到店时间： Original departure 原定离店时间：New arrival date新到店时间： New departure date新离店时间：Arrival flight到店航班： Departure flight离店航班：Billings付款方式： Allc全付 Poa 自付 Room only 只付房费 Rmabf房费含早餐 Tel /Fax /Letter 电话/传真/信件Remarks备注：Contact name联系人姓名： Company name公司名称：Telephone number电话号码： Fax/Telex number传真号：Taken
63、 by预订人：Date taken预订日期：PartThreeWriting-skillReservationconfirmationSample2(1)SEC2SEC3SEC4SEC5SEC1订房确认书订房确认书Reservationconfirmation 到达日期 班机号 离店日期 Arrival date Flight NO. Departure date 房间种类Type of accommodation人数NO. of persons房价Rate 备注 Remarks客人姓名Guest PartThreeWriting-skillSample2(2)SEC2SEC3SEC4SEC5
64、SEC1请将订房确认书交与接待处Pleasepresentthisconfirmationtothereceptiondesk公司致CompanyAttn地址电话号码Address_TelNO._注意：预订客房将保留至下午6时，迟于6时到达的宾客，请预先告知。若有任何变动，请直接与本饭店联络。Note:Yourroomwillbehelduntil6：00p.m.unlesslaterarrivaltimeisspecified.Shouldtherebeanychanges,pleasecontactthehoteldirectlyforadjustment.确认者日期Confirmedby
65、_Date_订房办公室Bookingoffice _PartThreeWriting-skillPleasefillinareservationformonthefollowingbasis.Thenumberofthetouristsis14,thearrival&departuredatesarefromJune15thto19th,thepriceis266RMByuanpernight,thetypeoftheroomis7doubleroomswithtwinbedswithbreakfastandthecontactingpersonisMr.Zhanghong.Writing P
66、racticeSEC2SEC3SEC4SEC5SECPartFourExercises1.Readingalouduntilyoucansayitfrommemory,thentranslateitintoChinese.TheHousekeepingDepartmentasawholeisrequiredtomaketheguestsstaycomfortableandpleasing.Anyreasonablerequestmustbefulfilled.Butgoodservicemeansmorethanfulfillingrequests.Wheneverandwhereverpos
67、sible,thestaffshouldoffertodoextrathingsfortheguests.Whatismore,wheneverthereisanopportunitytosell,thestaffshouldtakeitandsuggestthatguestsusethehotelservicesasmuchaspossible.Thestaffshouldmakesurethattheyaresellingwhattheguestreallywantstobuy.SEC2SEC3SEC4SEC5SECPartFourExercises2.Fillintheblanksacc
68、ordingtothecontext.A:WhatcanI(1),sir?B:Oh,itslikethis.Iwasreadyto(2)whenIfoundthebathtubwasleaking.A:Pleaseletme(3).B:Yousee,theflooris(4).Iveturnedoffthetap.A:(Tryingtofixit,but(5)Justtakeit,sir.Ill(6).Sorrytohavecausedyou(7).SEC2SEC3SEC4SEC5SEC1doforyou_takeabath_havealook_wet_invain_sendforaplumb
69、er_somuchtrouble_PartFourExercisesSEC2SEC3SEC4SEC5SEC1C:Letme(11).(Afewminuteslater)Ivefastenedthejointandeverything(12).B:Whatefficiency!Thanksalot.haveacheck_isOK_C:Goodmorning,sir.Imtheplumber.(8)withthebathtub,isntthere?B:Yes,itwasallrightinthemorning,butwhenIturnedonthe(9)justnow,itbeganto(10).
70、Thereissomethingwrong_tap_leak_PartFourExercises3.Readthefollowingpassageanddecidewhethertheyaretrue(T)orfalse(F).TheHousekeepingDepartmentasawholeisrequiredtomaketheguestsstaycomfortableandpleasing.Anyreasonablerequestmustbefulfil1ed.Butgoodservicemeansmorethanfulfillingrequests.Wheneverandwherever
71、possible,thestaffshouldoffertodoextrathingsfortheguests.Whatismore,wheneverthereisanopportunitytosell,thestaffshouldtakeitandsuggestthatguestsusethehotelservicesasmuchaspossible.Theyshouldmakesurethattheyaresellingwhattheguestreallywantstobuy.SEC2SEC3SEC4SEC5SECPartFourExercisesSEC2SEC3SEC4SEC5SEC1S
72、uchas,afteropeningthedoorfortheguestonhisfirstarrival,thebellmanortheroomattendantshouldprecedetheguestintotheroom.Theroomattendantshouldshowtheguestthefacilities,especiallythebathroom.Theroomattendantshouldremindthegueststhatthereretwosocketsinthebathroom,forll0Vand220Vrespectively.Thevoltagehereis
73、muchhigherthanthatintheStates.Forastandardroom,thereisadesk,twoeasychairs,andadoublebedortwinbeds.Andthebellmanortheroomattendantcanintroduceotherhotelservicesfortheguests.SomeforeignguestshaveagoodopinionofChinassilkfabrics,thestaffcanintroducethem.Ifthestaffsknowtheguestsnames,dontkeepcallingthegu
74、estsirormadam.CPartFourExercises(1)InastandardhotelroominChina,thereisadoublebed,adesk,two(2)easychairsandabureau.(2)ThenormalvoltageinChinais110V.(3)Keepcallingtheguestsir(ormadam)eventhoughyouknowhis(orher)name.(4)MostforeignguestshaveagoodopinionofChinassilkfabrics.(5)Afteropeningthedoorforthegue
75、stonhisfirstarrival,thebellmanortheroomattendantshouldprecedetheguestintotheroom.F（）F（）F（）T（）T（）SEC2SEC3SEC4SEC5SECPartFourExercises4.RolePlay.Theroomattendantcomestotheroom.He/sheidentifieshimself/herselfandfindsoutiftheclientwouldlikehavetheroomcleaned.Theclientdoesntwanttheroomcleanedbecausehedoe
76、sntfeelwell.Hejustwantssomefreshtowelsandtelltheroomattendanttoleavethematthedoor.Theroomattendantpromisestobringthemrightaway.SEC2SEC3SEC4SEC5SECPartFourExercises5.Translation.(1)这些外国游客深为这家饭店的优质服务所感动。(2)正是在这片土地上将建起本市最高的宾馆。(3)帮旅客照顾孩子是很累人的。Theseforeigntouristsaredeeplymovedbythehotelshighqualityservi
77、ce._SEC2SEC3SEC4SEC5SEC1Itisonthispieceoflandthatthetallesthotelinthecitywillbesetup._Itisrathertiringtolookaftertheguestschildren._PartFourExercises(4)“我想理理发，擦擦鞋，再熨一下外衣。”(5)中国服务员的诚实和尽责，使外宾们难以忘怀。(6)她试着用肥皂洗去衣服上的酒渍，但是没成功。Idliketohavemyhaircut,myshoescleanedandmyshirtironed._SEC2SEC3SEC4SEC5SEC1Itishar
78、dforforeigngueststoforgetChinesehotelattendantshonestyandsenseofduty._Shetriedtoremovethewinestaininhercoatwithsoap,butinvain._PartFiveSocialEtiquetteYourinvitationisreallythefirsthintofyourcelebration,andyourinvitationshouldmatchtheoccasioninstyleandtheme.Inadditiontoprovidingthemwithnecessarydetai
79、ls,yourinvitationwillofferyourguestsahintofwhatistocome.Sendinvitationscardouteightweeksbefore(especiallytoout-of-townguests)yourevent.Ifyouareplanninganon-profiteventoraspecialeventataconventionortradeshow,youmaywanttoconsidersendingasave-the-datecardinadvancesincepeopletendtobookupquickly!Whenyour
80、eceiveaninvitationandhavetorespondforit,youshouldmakeitclearthatwhetheryouaccepttheinvitationornot.Therearesometipsforhowtoacceptordecline.SEC2SEC3SEC4SEC5SEC1EtiquetteofAccepting&DeclininganInvitationTPartFiveSocialEtiquetteSEC2SEC3SEC4SEC5SEC11.Ifyouwouldliketoaccepttheinvitation,youmaydothefollow
81、ings:Thanktherecipientforinvitingyou.Saythatyouaredelightedtoaccepttheinvitation.Confirmthedateandotherdetailsaboutthemeetingorvisit.Askformoreinformationifyouneedto.Expressyourappreciationagainattheendoftheletter.Transaction2.Ifyouhavetodeclinetheinvitation,thefollowingsaresomesuggestionstoyou:Than
82、ktherecipientforinvitingyou.SayyoufeelsorryyouwontaccepttheinvitationExplainwhyyoucantaccepttheinvitationIfyoufeellikeit,telltherecipientthatyouwouldbegladtohaveanotheropportunity.ESection3练习用英语向客人介绍中国的四大菜系熟练掌握与本话题相关的专业英语词汇及常用句型表达。学会用英语与客人有效沟通，帮助客人顺利点餐学会用英语描述中国的四大菜系学习西餐餐具使用礼仪StudyOSection3PartTwoSit
83、uationalDialoguePartThreeWriting-skillPartFourExercisesPartFiveSocialEtiquettePartOneBackgroundMPartOneBackgroundMaterialQuestion:Howtohelptheguestsmaketheorder?TipsforreferenceThereputationofahotelismadeupofthedegreesofcomfortandserviceofferedtotheguests,butoftenonehearsthewords,“averycomfortableho
84、telbutthefoodwaspoor”.Moreandmorehotelierscometorealizethatfoodandbeverageserviceisamajorfactorinhoteloperation.Inmanylargehotels,itbringsinmoreincomethanroomrentals.ThestaffsroutinesofaFoodandBeverageDepartmentmayinvolveinthefollowings:1.Whentheguestsarrive,theattendantshouldarrangethe2.appropriate
85、seatsaccordingtothedifferentneedsoftheguestsand3.wishthegueststodinehappily.SEC2SEC3SEC4SEC5SECPartOneBackgroundMaterial2.Whentheguestsareseated,theattendantshouldchoosethereasonablepositionandsetthetablenapkinaccordingtotheorderfortheguests.Settingthemovementshouldbedexterousskilled,andisconvenient
86、forgueststoeat.3.Whenrecommendthedishestotheguests,theattendantsshouldusethestandardgestures,respecttheguessseatinghabitandintroducetheliquormoderately.4.Finally,theattendantshouldrepeatthedisheswhattheguestshaveordered,andinquirewhetherthereisdietaryrestriction.ForsomeWesterndishes,theattendantshou
87、ldaskforrawandcookeddegreerequirements.SEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueA：a waitress B: a tour leaderA：Goodevening,sir.B：Goodevening.Imtheguideofthisgroup.A：GladtomeetyouB：Oneofusisdiabetic.1A：Pardon?B：Adiabeticisapersonwhosuffersfromdiabetes.A：Oh,Isee.Heshouldnttakeanyfoodthatcontainssu
88、garB：Thatsright.Butitsalady,notagentlemanA：Allright,wellprovideherwithseparatefood.2B：Thatsverykindofyou.ThentheresagentlemanwhosallergictoMSG3.DialogueOneSEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1A：WhatsMSG?B：Gourmetspowder.A：Thatseasy.Wellprovidehimwithseparatefood,too.B：One
89、morething,fourpeopleinthegrouparevegetarians.4A：OK.Wewillarrangethematseparatetable.B：Thankyouverymuch.Bytheway,Ifanyoneofthemasksforextrafoodordrinks,dontaskhimtopayincash.Illsignthebillandpaybeforeweleave.A：Actuallydrinksarenotincludedinthebill,Itiscomplimentary.B：TPartTwosituationalDialogueVocabu
90、larySEC2SEC3SEC4SEC5SEC1diabetic,daibetik,-bi:tikadj.糖尿病的suffersfvt.遭蒙,经受separatesepreitvt.分开,分离,切断allergicl:dikadj.患过敏症的vegetarian,veditrinn.素食者；素食主义者complimentary,kmpliment()riadj.赠送的PartTwoSituationalDialogueA: Mr. Wang B: Mr. Jackson C: a waiterA:Mr.Jackson，todayIspeciallytreatyouto1arealChinese
91、dinnerB:ThatsverykindofyouC:Goodevening,sirsA:Goodevening.C:Hereisthemenu.Whichdoyoupreferto,WesternfoodorChinesefood?A:TodaywechoosetohavearealChinesedinner.C:(ToMr.Jackson)Canyouusechopsticks,sir?B:No,Imafraidnot.C:Then,Illbringyouaknifeandfork.B:Thatsfine.Thankyou.DialogueTwoSEC2SEC3SEC4SEC5SECPa
92、rtTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1HowmanykindsofChinesecuisinedoyouhaveinthisrestaurant?2WeserveShanghaifood,SichuanfoodandCantonesefood.3(ToMr.Jackson)Shanghaifoodisoi1y,Sichuanfoodisstrongandhot,andCantonesefoodisratherlight.Whichonedoyouprefer,Mr.Jackson?NowthatIllstayinShanghaifor3mont
93、hs,IdliketotryShanghaifoodfirst.MayIhaveyourordernow?4Yes.Twoshrimpcocktailsandsomefriedpeanutsforappetizer.AplateofShanghaicrab,agrilledfish,aroastspringchicken,atomatosaladandcreamcau1iflowersoup.5Whatwouldyouliketodrink?A:C:A:B:C:A:C:PartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1A:(ToMr.Jackson)M
94、akeyourorder,please.B:Beerforme,Budweiser,ifyouhappentohave.Andyou,Mr.Wang?A:Thesameformeplease.C:Wouldyoulikesomedessertandfruit?A:Afteryou6,Mr.Jackson.B:Applepieandgrapes.C:Verywell.IPartTwoSituationalDialogueVocabularySEC2SEC3SEC4SEC5SEC1chopstickstpstiksn.筷子forkf:kn.叉;耙;餐叉cuisinekwi(:)zi:nn.厨房;烹
95、调法,烹饪菜肴shrimprimpn.虾,小虾roastrustvt.(在火上)烤,炙,烘;(用文火)焙;(用热砂)炒dessertdiz:tn.作为正餐最后的食品(点心、水果等)appetizerpitaizn.开胃食品,开胃物grillegrilv.烧,烤,严加盘问PartTwoSituationalDialogue1.Goodevening,sirandmadam.Welcometoourrestaurant.Doyouhaveareservation,sir?晚上好，先生，女士。欢迎光临。您预订了吗，先生?2.WouldyoufollowmeWouldyoucome（step）this
96、way，please?请跟我来这边走好吗?3.Wherewouldyouliketosit?您愿意坐在哪儿?4.Imsorry，hehouseIsfullnow对不起，餐厅现在客满了。Imsorrytosaymatwehaventgotanyvacanttablesatpresent很抱歉现在没有空桌位了。UsefulExpressionsForaclerkSEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueUsefulExpressionsSEC2SEC3SEC4SEC5SEC15.Wouldyoupleasewaitafewminutesinthelo
97、ungeoverthere?Illletyouknowassoonasthetableisready请在大厅里等几分钟好吗？一有空位我马上通知您。6.Whataboutonethatisfurtherbackbutstilloffersaviewofthelake?靠后一点的桌子，还能欣赏到湖上景色，行不行?7.Pleasetakeyourseats.Heresthemenu.Illbebackinafewminutes8.totakeyourorder.请坐。给您菜单。我一会儿就回来为您点菜。8.Haveyouhadtimetolookoverthemenu?菜单看完了吗?PartTwoSi
98、tuationalDialogueUsefulExpressionsSEC2SEC3SEC4SEC5SEC19.MayItakeyourorder,now?现在可以为您点餐吗?10.Howwouldyoulikeyoursteak,well-done,mediumorrare?您的牛排要全熟的、半熟的还是生的?PartTwoSituationalDialogueUsefulExpressionsForacustomer1.ImafraidIhavent.Doyouhaveatablefortwo?没有。有两个人的桌子吗?GoodeveningDoyouhaveatableforfive?晚上好
99、。有五个人的桌子吗?2Wewou1dlikeatablebythewindowsothatwecanenjoytheviewofthelake.我们想坐在窗户旁边，这样好欣赏湖上的景色。3Howlongdoyouthinkwewillhavetowait?我们要等多久?4Iprefersitinthenon-smokingsection.我们喜欢坐在禁烟区。SEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueUsefulExpressionsSEC2SEC3SEC4SEC5SEC15PleasereserveitunderthenameofMr.Watso
100、n.请以华森先生的名义订餐。6Whatareyourspecialstoday?今天有什么特色菜?7Whatdoyourecommend?你会推荐哪道菜?8Idontcareforfries.我不喜欢炸薯条。9Wouldyouexplainthebilltome?可以给我解释一下账单吗？10.Thanksforyourniceservice.Hereis60dollars.谢谢你们周到的服务。这是60美元。PartThreeWriting-skillHowtoDescribeaSouvenir?TipsforreferenceAsanattendantatrestaurant,youshoul
101、dintroduceyourchefdishestodifferentgueststimely.Ifthisisthefirsttimeforthegueststodine,theattendantshouldgiveabriefdescriptionofsomechefsdishes,suchastheircuisines,flavors,prices,ingredientsandcookingmethods.Theyshouldalsopaymuchattentiontothetastecharacteristics,suchassaltyfresh,hot,soursweetandlit
102、chiChinesetaste.SEC2SEC3SEC4SEC5SECPartThreeWriting-skillSample1 PekingDuckSEC2SEC3SEC4SEC5SEC1BasedonimperialcourtandShandongcuisines,Beijingfoodenjoysanage-oldreputation.Themainmethodsofcookingaredeep-fry,stir-fryingandroasting.WhenyouareinBeijing,anopportunitytosampleitsfamousPekingDuckshouldnotb
103、epassed.Thisdishisknownforitsscented,crispyskinandisservedwithpancakes,hoisinsauceandspringonions.Alltheingredientsarerolledintoatubeanditisadelightfulblendoftasteandtexture.PekingDuckhasthereputationofbeingthemostdeliciousBeijingfood.Somefinditabittoogreasy,butothersgethookedafteronetaste.Inanycase
104、,aPekingDuckdinnerisusuallyafixeditemonanyBeijingtouritinerary.EatingPekingDuckisalsooneofthetwothingsyouareabsolutelysupposedtodowhileinBPartThreeWriting-skillSample2SEC2SEC3SEC4SEC5SEC1QuanJuDeRestaurantTheplacethatoffersthebestPekingDuckistheQuanJuDeRestaurant,whichhasoutletsatQianmen,Hepingmenan
105、dWangfujing.Itwasestablished130yearsagoand,ifyoucountfromthetimewhenfounderYangRenquanbeganhisduckbusiness,itis160yearsold.AtQuanJuDe,ducksareimmersedincondimentsuniquetotherestaurantandareroasteddirectlyoverflamesstokedbyfruit-treewood.Thebestroastedduckisdate-red,shiningwithoil,butwithacrispskinan
106、dtendermeat.Thechefthencutsthemeatintothinslices,eachhavingapieceofskin.Thenthemeatisservedwithverythinpancakes,Chineseonionsandspecialsauce.Thewaytoeatitistocoatthethinpancakewithsauce,slaponafewpiecesofmeatandrollupthepancake.Chopsticksareoptional:PartThreeWriting-skillPleaserecommendonekindofChin
107、esefamouscuisinesoradishwiththelocalflavorofyourhometown,includingitsflavor,cookingmethod,ingredientsandtheotherfeaturesetc.Writing PracticeSEC2SEC3SEC4SEC5SECPartFourExercises1.Readingalouduntilyoucansayitfrommemory,thentranslateitintoChinese.SEC2SEC3SEC4SEC5SEC1Goodcookingisregardedasanart.Moreove
108、r,theFoodandBeverageDepartmentemployeescanplayanextremelyimportantroleincreatingapleasantatmosphere,whichisoneoftheservicesourhotelsells.Highqualityserviceisdependentoneverystaffmember,havingaloveforhisjobandaknowledgeofitsworkrightdowntothelastdetail.Theinitialcontactwiththecustomercanbeavitalcontr
109、ibutiontothesuccessofhismeal.APartFourExercises2.Fillintheblanksaccordingtothecontext.A: a waiter B: a diner A:Wouldyouliketoorder,sir?B:Yes,Ill(1)asteakandchips,please.A:Howwouldyou(2)thesteak,rare,(3),orwell-done?B:Rare.A:Wouldyoulikeasalad?B:Yes,please.A:What(4)ofvegetablewouldyoulike?Wevegota(5)
110、offreshasparagus,greenbeans,spinachandgrilledtomatoes.B:IllhavesomeasparaguswithHollandaise(6).SEC2SEC3SEC4SEC5SEC1have_like_medium_kind_selection_sauce_PartFourExercisesSEC2SEC3SEC4SEC5SEC1A:Imsorry,wehaventgotanyHollandaisesauce.Its(7)withmeltedbutter.B:Mmm.Okay.A:Wouldyou(8)anythingto(9)?B:Yes.A(
111、10)ofMaoTai,please.A:Yes,sir.cooked_like_drink_glass_PartFourExercises3.Readthefollowingpassageanddecidewhethertheyaretrue(T)orfalse(F).Whentherestaurantisfullyoccupiedyoushouldpolitelylettheguestshaveaseatinthewaitingroom.Whenyouexpressyourapologiestoyourguest,youmaysayIbegyourpardon,sirinthefallin
112、gtone.WhenyouasktheguesttorepeatwhathesaysyoumaysayIbegyourpardonintherisingtone.Andyoumustntsay“what”“uh”.Andiftheguestasksforsomethingthatisrudeoragainstthehotelsregulation,youshouldexplaintotheguestpatiently.SEC2SEC3SEC4SEC5SECPartFourExercisesSEC2SEC3SEC4SEC5SEC1Whentakingtheorder,thewaitershoul
113、dknowhowtoadvisethecustomeronthebasisofthoseitemsavailable.Findoutthecustomerstasteandwhathisrequirementsareandtrytodiscoverhowmuchhewantstospend.Thenationalityofthecustomerplaysanimportantpartinthisprocess.Oneshouldbeverycarefulwiththetypeofcustomerwhopreferssilencetosuggestions.Toavoidanypossiblem
114、isunderstandingwhenthetimecomestopaythebill,PartFourExercises(1)Wheneveraguestasksforsomethingyoushouldpromisetoprovideitrightaway.(2)Ifyouhavenotcaughtwhattheguestsaid,youmayeithersayWhatdidyousay,sir?orsimplyUh?(3)Whentherestaurantisfullyoccupiedyoushouldpolitelypersuadethenewlyarrivedgueststogoto
115、someotherrestaurants.(4)WhenyouexpressyourapologiestoyourguestyoumaysayIbegyourpardon,sirinthefallingtone.WhenyouasktheguesttorepeatwhathesaysyoumaysayIbegyourpardonintherisingtone.(5)Thewaiterneednotpayattentiontothecustomersnationality.F（）F（）F（）T（）F（）SEC2SEC3SEC4SEC5SECPartFourExercises4.RolePlay.
116、Itis8:00intheevening.Adinercomesin,buttherestaurantisfull.Awaitressshowshimtoatabletoonearthedoorway.Thedinerseesanothertablenearthewindowthatlooksfine.Butithasbeenreserved.Thewaitresssuggeststhetableinthecorner.Tellthedineryoullbringthemenu.SEC2SEC3SEC4SEC5SECPartFourExercises5.Translation.(1)真对不起，
117、劳您久等了。(2)把酒溅到您衣服上，实在抱歉。(3)如果您更仔细点的话，您本来是能够服务得更好的。(4)我若处在你的地位，是不会向顾客说这种话的。(5)没有员工们的努力工作，饭店经营就不会成功。(6)这是厨师的拿手菜。Imsorrytohavekeptyouwaiting._Iamawfullysorrytohavespilledthewineonyourclothes._Ifyouhadbeenmorecareful,youcouldhaveservedbetter._IfIwereinyourposition,Iwouldnothavesaidittotheguest._Withoutth
118、eeffortsofthestaff,thehotelwouldnotoperatesuccessfully._Thisisthechefsrecommendation._SEC2SEC3SEC4SEC5SECPartFiveSocialEtiquetteKnifeisusedforcuttingfood,anddonothavetousetheknifetodeliverthefoodtowardthemouth.Youshouldalwaysremember:Therighthandtakestheknife.Iftherearethreekindsofdifferentspecifica
119、tionskniveswhendining,thecorrectwayis:theknifewithsmallidenticalisusedtoslicemeat;mediumsizeisusedforcuttingthebigpiecevegetableintosmallpieces;andtheexquisiteonewithroundheadisusedtoopenthebreadandletthejamorcreamspreadthebread.EtiquetteofWesternTablewareSEC2SEC3SEC4SEC5SEC1TPartFiveSocialEtiquette
120、SEC2SEC3SEC4SEC5SEC1Youshouldtakethefolkwithyourlefthand,anddeliverthefoodtoyoumouthverylightly.Forktheappropriatefoodeachtime.Whendeliveringthefoodintothemouth,youshouldonlylettheteethtouchthefood,andmustntgripthefork,anddontmakeanysoundwhenforking.Therearemanykindsofspoonsintheofficialsituation.Th
121、esmalloneisusedforcoffeeanddessert;theflatoneisusedtospreadthebutterandseparatecakes;thebiggeroneisusedfordrinkingsouporholdingsmallfood.Accordingtotheservingorder,thetablewareisplacedfromoutsidetoinside.Aftersomedishesarefinished,someknivesandforkswillberemoved.Itisfastidiousforputtingtheknivesandf
122、orksinthedirectionandlocation.Whentheknivesandforksareplacedabovetheplate,thecuttingedgeistowardinsideandtheforkisdownward,itmeansthatyouwillcontinuetoeat;ifthecuttingedgeistowardoutsideandtheforkisupward,itmeansthatyoudontwanttodine.TSection4练习用英语向客人介绍如何办理外币兑换手续练习用英语向客人介绍如何办理外币兑换手续熟练掌握与本话题相关的专业英语词汇
123、及常用句型表达。熟练掌握与本话题相关的专业英语词汇及常用句型表达。学会用英语与客人有效沟通，帮助客人办理外币兑换学会用英语与客人有效沟通，帮助客人办理外币兑换学会规范填写英文外币兑换水单学会规范填写英文外币兑换水单了解西餐用餐礼仪了解西餐用餐礼仪StudyOSection4PartTwoSituationalDialoguePartThreeWriting-skillPartFourExercisesPartFiveSocialEtiquettePartOneBackgroundMPartOneBackgroundMaterialQuestion:Howtohelpthetouristsexc
124、hangethecurrency？TipsforreferenceMoney exchange facilities for both currency and travelers cheques which are available at major airports, hotels, and department stores. Please note that Exchange rates fluctuate in line with international financial market conditions and are published daily by the Sta
125、te Exchange Control Administration. While changing money for a guest, a cashier has to focus on the following items:SEC2SEC3SEC4SEC5SEC11.Thecashiershouldattendtheguestwarmly,PartOneBackgroundMaterialSEC2SEC3SEC4SEC5SEC12.Thecashiershouldidentifytheforeigncurrency,confirmitsauthenticityanddecidewhet
126、hertheforeigncurrencycanbeexchanged.3.Fillintheforeigncurrencystype,amount,andexchangerateclearlyaccordingtothedemand.4.Thecashiershouldlettheguestsignthelistandfillintheroom5.number.5.Finallytelltheguesttokeeptheexchangememoandcurrencyexchangereceipts,becausehewillneedtoshowthemwhilechangingRMBback
127、tohisowncurrencyattheendofhisvisittoCPartTwoSituationalDialogueCashier B: Mr. BlackGoodafternoon,sir.CanIhelpyou?IdliketochangesomeUSdollarsandIdliketoknowtodaysexchangerate1.Accordingtotodaysexchangerate,everyUSdollarincashisequivalentto7.18RMB.2Howmuchwouldyouliketochange,sir?Well,Illchangeonehund
128、redandheresthemoney.Wouldyoupleasefillinthismemoandshowmeyourpassport?Allright.Pleasewriteyourname,passportnumberandroomnumberontheslip.DialogueOneSEC2SEC3SEC4SEC5SEC1A:A:B:A:B:A:B:A:PartTwoSituationalDialogueB:Hereyouare.A:Thankyou.Youllhaveitrightaway.B:OK.Willyoupleasegivemesomeone-yuannotes?Inee
129、dsomesmallchange.A:Allright.Mr.Black,hereyourare.Pleasehaveacheckandkeeptheexchangememo3.B:Oh,yes,thanks.Bytheway,canyoutellmewhatIshoulddowiththeRMBleftwithme?A:YoullhavetogototheBankofChinaortheairportexchangeofficetochangeitbackintodollarsbyshowingthememo.B:Isee.Thanks.A:Yourewelcome.SEC2SEC3SEC4
130、SEC5SECPartTwosituationalDialogueVocabularySEC2SEC3SEC4SEC5SEC1currencykrnsin.通货,货币exchangeiksteindvt.互换counterkauntn.柜台equivalentikwivlntadj.相等的,相当的memomemun.备忘录便笺；便函slipslipn.小纸条PartTwoSituationalDialoguea front office manager B: Mr. Black C: a cashierDidyouasktoseeme,Mr.Black?Yes,Idid.Imveryangry
131、atthewayIhavebeentreated.1Perhapsyoucouldtellmewhathappened.Itsaboutmymoney.Whatswrongwithyourmoney,sir?Thatsa100-yuannote.Idontknowwhysherefusestotakeit.Imverysorry,Mr.Black.Imsurethecashierdidntmeantoberude.2Yousee,maybetherewassomethingwrong.ButcanIhavealookatyourmoney?Yes,hereyouare.DialogueTwoS
132、EC2SEC3SEC4SEC5SEC1A:A:B:A:B:A:B:A:B:PartTwoSituationalDialogueA:Oh,Mr.Black.Wouldyoumindcomingoverhere,please?(Themanagerholdsthemoneyunderanultravioletlight.3)Look,Mr.Black,thewatermarksarenotthesameasthisone.Itsaforgery.B:Well,Ichangedthemoneytheotherday.HowcouldIknowitsaforgery?A:Mr.Black,Idlike
133、toknowwhereyouchangedthemoney.Thatsveryimportanttous.B:SEC2SEC3SEC4SEC5SEC1Well,Ichangedthemoneyoutsidethehotel.Ayoungmangaveme50%PartTwoSituationalDialogueA:Thankyoufortheinformation.Ihopeyoullbecarefulnexttime.Wheneveryouwanttochangemoney,pleasegototheForeignExchangeCounterofahotelortheBankofChina
134、.B:Yes,Iwill.(Tothecashier)Imsorryaboutthis.C:Thatsallright.SEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueVocabularySEC2SEC3SEC4SEC5SEC1forgef:dvt. 伪造forgeryf:drin. 赝品;仿造品ruderu:dadj.（人的言行）无礼的;粗鲁的ultravioletltrvailitadj.紫外的，紫外线的watermarkw:tm:kn.（纸上的）水印PartTwoSituationalDialogue1.Whatkindofcurrencyhav
135、eyougot?请问您有哪国货币?2.MayIhaveyourpassport,Please?您能出示护照吗?3.Hereareyourmoneyandexchangememo.Pleasecheckit.Pleasekeep4.thememo.5.Itmaycomeinhandylateron.YoumayconverttheunusedRMBback6.intoforeigncurrencywhenyouleaveChina.这是您的钱和兑换单，请核对。请保留兑换单，以后会有用的。离开中国时您可以把未用完的人民币兑换成外币。4.Pleasesignhere.请在此签名。UsefulExpr
136、essionsForacasherSEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueUsefulExpressionsSEC2SEC3SEC4SEC5SEC15.Thisisanexchangememo.Pleasefillinyournameandtheamountyouintendtochange.这是外汇兑换水单，请添上您的姓名，需要兑换的金额。6.Pleasesignyournameonthebottomlineandputdownyouraddresshere.请在支票底端的线上签名，并在这儿写下您的地址。7.Okay.Onemorething
137、,pleasesignyournameonthebackofthecheckanddontforgettodateit.行。还有，请在支票背面签上您的名字，别忘了注明日期。8.Wehavearigidexchangecontrollaw.我们有严格的外汇管制条例。PartTwoSituationalDialogueUsefulExpressionsSEC2SEC3SEC4SEC5SEC19.MayIhaveyourname,roomnumberandpassport,sir?请告诉我的姓名，房间号，并出示您的护照。10.Wouldyousignonthechecksandmemo?请在支票和兑
138、换水单上签字。PartTwoSituationalDialogue1.WherecanIchangethemoney?到什么地方兑换外币吗？2.IsthiswhereIcanexchangeforeignmoneyforRMB?请问是在这兑换外币吗?3Whatistheexchangerate?今天的汇率是多少。4Idliketochange10,000yuan,RMBintoU.SDollars,please.我想把一万人民币兑换成美元。5Idlikesomesmallchanges.请将大钞换成零钱。UsefulExpressionsForaclientSEC2SEC3SEC4SEC5SE
139、CPartTwoSituationalDialogueUsefulExpressionsSEC2SEC3SEC4SEC5SEC16MayIpaywithUSdollars?我可以用美元支付吗?7Canyouaccepttravelerschecks?你们接受旅行支票吗?8Idliketocashthistravelerscheck.请将这些旅行支票兑换成现金。9Youmeantheexchangeratefluctuatesdaily?您的意识是汇率每天都在变化?10.Isthereanycommissioncharge?需要手续费吗?PartThreeWriting-skillHowtoWr
140、iteaRecreationListandaPosterTipsforreferenceThecashiershouldfirstidentifywhethertheforeigncurrencyisrealorfake,andthenfillintheexchangememoaccordingtotheamount.Thecashiershouldfillintheforeigncurrencysamount,category,theexchangedamountofRMBaccordingtothesamedaysexchangerate,dateandtheclerksname.Then
141、maketheguestsign,indicatetheforeigncurrencyscode,andwritetheroomnumberandcredentialsnumber.SEC2SEC3SEC4SEC5SECPartThreeWriting-skillSample1HotelExchangeCertificateandExchangeMemoSEC2SEC3SEC4SEC5SEC1 国籍 护照号码 日期 Nationality_ Passport No. _ Date_ 姓名及签字 住址/饭店 Name & Signature_ Address/ Hotel_外币金额Amount
142、in foreign currency扣贴息Less discount净额Net amount牌价Rate人民币金额Amount in R.M.B摘要Particulars 请妥为保存，以备查验。在六个月内出境时可凭此兑回部分外汇。只限一次。 Please keep this for checking. Part of unused R.M.B. can be reconverted into foreign currency for only one time when holder leaves China within six months. 复核员 经办员PartThreeWritin
143、g-skillWriting PracticeSEC2SEC3SEC4SEC5SEC1PleasefillinanexchangememoforMr.SmithfromU.S.A.Hewantstoexchange200USdollarsintoRMBintheGrandhotel,PartFourExercises1.Readingalouduntilyoucansayitfrommemory,thentranslateitintoChinese.ThenameofChinesecurrencyisRenminbi(RMB)orYuan.Banknotesarein100Yuan,50Yua
144、n,20Yuan,10Yuan,2Yuanand1Yuan.Therearealsocoinsforsmallerdominations.Foreigncurrencyincashandtravelerschequescanbeexchangedinallmajorhotelsandbanks.MajorcreditcardsintheworldarealsoacceptableathotelsandStores.Butinmanydepartmentstores,shopsandrestaurants,cashmayberequested.Currencyexchangeservicesca
145、nbefoundathotels.SEC2SEC3SEC4SEC5SECPartFourExercises2.Fillintheblanksaccordingtothecontext.A:Canyoubreaklargebills(1)smallmoney?B:Yes,(2)doyoulikeit?A:Fourten-dollarbills,fiveone-dollarbillsandtherestinquarters.B:Allright,sir.A:Andcanyou(3)AmericandollarsintoEuros?B:Yes,but(4)doyouwant?A:Fiftydolla
146、rsonly.(5)?B:OnedollartozeropointeightEuros.Isthatallright?A:Yes,please.Andcanyou(6)mytravelerscheck?B:Certainly,sirSEC2SEC3SEC4SEC5SEC1to_how_exchange_howmuch_Whatstheexchangerate_accept_PartFourExercises3.Readthefollowingpassageanddecidewhethertheyaretrue(T)orfalse(F).Whentheclientwantstoexchangef
147、oreigncurrency,thecashiershoulddotheservicewithgoodmanners.Thecashiershouldattendtheguestwarmly, and take the initiative to understand the needs of guests. Thecashiershouldasktheclienthowmuchmoneyhewouldchangeandtelltheclientwhattheexchangerateis.Thenthecashiershouldidentifytheforeign currency, conf
148、irm its authenticity and decide whether the foreigncurrencycanbeexchanged.Finallytaketheexchangememotheguest.Asktheclientshowhispassport,fillintheforeigncurrencystype,amount,andexchangerateclearlyaccordingtothedemand.Andthecashiershouldlettheguestsignthelist,fillouttheroomnumber,andsignhisnameonthem
149、emo.ThenhelptheclientchangemoneyfromforeigncurrencyintoRMB.Dontforgetremindingtheclienttokeeptheexchangememo.SEC2SEC3SEC4SEC5SECPartFourExercisesF（）T（）T（）T（）F（）SEC2SEC3SEC4SEC5SEC1(1)Asktheclienthowmuchmoneyhewouldchangeandwhatthe(2)exchangerateis.(2)Doservicefortheclientswithgoodmanners.(3)Askthecl
150、ienttofillintheformandshowhispassport.(4)Remindtheclienttokeeptheexchangememoandtokeepitinasafeplace.(5)SPartFourExercises4.RolePlay.Asacustomer,youwanttocashthelastofhistravelerscheck($150only).YouaskinformationaboutexchangeratebetweenUSdollarsandRMB,thentellthecashierthatyouneedsomesmallchange.Aca
151、shierathotelisofferinghisassistancetoyou.SEC2SEC3SEC4SEC5SECPartFourExercises5.Translation.SEC2SEC3SEC4SEC5SEC1(1)您可以到中国银行或者到机场外汇兑换处去出示水单，换回美元。(2)根据今天的兑换率，一美元折合人民币7.18元。(3)请在这张单上填上您的名字、护照号码和房间号码。YoullhavetogototheBankofChinaortheairportexchangeofficetochangeitbackintodollarsbyshowingthememo._Accordi
152、ngtotodaysexchangerate,everyUSdollarincashisequiva1entto7.18yuan,RMB._Pleasewriteyourname,passportnumberandroomnumberontheslip._PartFourExercisesSEC2SEC3SEC4SEC5SEC1(4)我能在这个柜台兑换外币吗？(5)顺便问一下，如果我的人民币用不完怎么办？(6)给我几张一元票面的人民币，好吗？我需要一些零钱。CanIexchangeforeigncurrencyatthecounter?_Bytheway,canyoutellmewhatIsh
153、oulddowiththeRMBleftwithme?_Willyoupleasegivemesomeone-yuannotes?Ineedsomesmallchange._PartFiveSocialEtiquetteIfyoureinvitedtoanAmericanfriendshomefordinner,keepinmindthesegeneralrulesforpolitebehavior.Firstofall,arriveapproximatelyontime(butnotearlier).Armeniansexpectpromptness.ItsOKtobe10or15minut
154、eslatebutnot45minuteslate.Dinnermightbeovercookedandruinedbythen.Whenyoureinvitedtosomeoneshomeforameal,itspolitetobringasmallgift.Flowersorcandyarea1waysappropriate.Ifyouhaveanattractiveitemmadeinyournativecountry,yourhostorhostesswouldcertainlyenjoyreceivingthatasagift.EtiquetteofWesternDiningSEC2
155、SEC3SEC4SEC5SEC1TPartFiveSocialEtiquetteSEC2SEC3SEC4SEC5SEC1SomeAmericansdontknowaboutthedietaryrestrictionsofvariousethnicandreligiousgroups.Whatdoyoudoifyoureservedafoodthatyoudontlikeorcannoteat?Dontmakeafussaboutit.Ifyourhostdoesntsayanythingaboutwhatyouarenteating,thenyoushouldnt,either.Simplye
156、atwhatyoucanandhopethatnoonenoticeswhatyou1eft.Ifyouarequestioned,youmayhavetoadmitthatyoudonteatmeat(orwhatever),butyoucanalsosaythatyouveenjoyedtheotherfoodsandhavehadmorethanenoughtoeat.Dontmakethecookfeelobligedtopreparesomethingelseforyou.Besuretocomp1imentthecookonthefoodthatyouenjoyed.TSectio
157、n5v练习用英语向客人介绍本酒店的会议室的设施设备v熟练掌握与本话题相关的专业英语词汇及常用句型表达。v学会用英语与客人有效沟通，协助客人将会展顺利地完成v学会用英语规范书写展会邀请函v学会用英语邀请会议代表发言的礼仪StudyOSection5PartTwoSituationalDialoguePartThreeWriting-skillPartFourExercisesPartFiveSocialEtiquettePartOneBackgroundMPartOneBackgroundMaterialQuestion:WhytheConventionandExhibitionindustry
158、isgettingmoreandmorepopularinChina?TipsforreferenceTherearemanybenefitstobederivedfromexhibitingatashow.Typicallyheldonanannualorbiannualbasis,itisanexcitinglook-forward-toevent:everyoneiswonderingwhatitwillbelike,whoshallbethere,whatwillbedifferentandnew,whatmayhappenandsoon.Justbybeingthere,youcan
159、helptoestablish,changeormaintainyoureputationandstatusinthefield.SEC2SEC3SEC4SEC5SECPartOneBackgroundMaterialSEC2SEC3SEC4SEC5SEC1Notsurprisingly,eachparticulartypeofexhibitionhasitsownindividualbenefitstooffertoexhibitors.Consumershowscanbeextremelybusy,withawidecrosssectionofvisitors,whichmaybewhat
160、youwantfromanevent.Tradeexhibitionsgenerallytendtohaveasmaller,tighterattendancecontainingahigherpercentageofpotentialcustomers,assumingyouhavepickedanappropriateshow.Privateeventsprovidethegreatestflexibilitywithregardtolocation,PartTwoSituationalDialogueMr. Grant B: a staff at hotel Food and Bever
161、age Department manager Front Office managerHowdoyoudo?Gladtomeetyou,Mr.Grant.Welcometoourhotel.WhatcanIdoforyou,Mr.Grant?ImfromtheIBMShanghaiOffice.OurcompanyisgoingtoholdanexhibitioninShanghaiinthemiddleofDecember.Weneedalargehallforholdingaconvention,andseveralsmallermeetingroomsfordiscussions.1We
162、haveamulti-functionhallthatcanaccommodatethreehundredpeopleatameetingandforholdingbuffetorcocktailparties.2DialogueOneSEC2SEC3SEC4SEC5SEC1A:C:D:A:B:A:B:PartTwoSituationalDialogueA:Thelargehallisjustrightforus.Therewillbeaboutthreehundredguestsattendingtheconvention.Weneedtousethehallforthreedaysfrom
163、thefifteenthtotheseventeenthofDecember.Wearegoingtogiveacocktailpartyandabuffetreception.B:Mr.Grant,thisisMr.Chang,ManagerofourFoodandBeverageDepartment.Perhapsyoucantalktohiminmoredetailaboutyourcocktailandbuffetparties.C:Mr.Grant,couldyougivememoredetailsaboutyourrequirementsforthecocktailandthebu
164、ffet,suchasthenumberofguestsandtheexacttime?SEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1A:Yes,Mr.Chang.Thetimeforthecocktailpartyistwooc1ockintheafternoonofthefifteenthofDecemberandforthebuffetitssixoclockintheeveningoftheseventeenth.Andabouttwohundredpeopleeach.Illreconfirmthee
165、xactnumberonedaybefore.MayIknowtheterms,please?C:ThecostforthecocktailisfiftyyuanRMBperpersonandahundredyuanRMBeachforthebuffet.B:Now,Mr.Grant,pleasecomewithmetotheReceptionDeskandwellarrangethemeetingroomsandguestroomsforyou.Here,Mr.Grant,IwouldlikeyoutomeetourFrontOfficeManager3,Mr.FPartTwoSituati
166、onalDialogueSEC2SEC3SEC4SEC5SEC1A:HowdoYoudo,Mr.Fang?ImRichardGrantfromIBMShanghaiOffice.D:HowdoYoudo,Mr.Grant?Whatcan1doforyou?A:IwouldliketoreserveroomsforourofficeuseduringourexhibitionhereinShanghaiandroomsforourguestsattendingtheconvention.Weneedtwosuitesforourofficeandonehundredfiftydoubleroom
167、sforourguests.Couldyougivemetherate,please?D:OnethousandyuanRMBpernightforastandardsuiteandsixhundredeightyyuanRMBforastandardroom.A:Thatsgood.Thankyou,Mr.Fang.Andthankyou,MissYu,forallyourhelp.D:Youremostwelcome.WPartTwosituationalDialoguehallh:ln.礼堂,大厅;娱乐场accommodatekmdeitvt.供给.住宿,照应,招待buffetbfit,
168、bftn.自助餐reconfirmri:knf:mvt.再次证实,再次确认exhibition,eksibinn.展览,展览会品,陈列品conventionknvennn.会议,大会,全国性大会VocabularySEC2SEC3SEC4SEC5SECPartTwoSituationalDialoguea client B: a sales manager1OurexhibitionisgoingtotakeplacenextMonday.Iwouldliketotalkwithyouaboutthearrangements.Weareverypleasedthatyouhavechoseno
169、urhotelforyourexhibition.2Welldoourbesttomakeyourexhibitionasuccess.3Thankyou.Wewouldliketoholdourexhibitioninacornerofyourlobby.Wewouldalsoliketorentameetingroomforsomedemonstrationsandanofficeforourstaff.MayIknowwhenyouwillhavetheplacesreadyandhowlongyouwillusethem?DialogueTwoSEC2SEC3SEC4SEC5SEC1A
170、:A:B:A:B:PartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1Weneedonedayforthepreparations,thatis,wewouldliketoarrangetheexhibitsandhavetheofficereadynextSunday,onedaybeforetheexhibition,andleavethemeetingroomforMonday.Weonlyneeditinthemorningfrom10:00a.mto12:00a.m.Wewillholdtheexhibitionfor3days.Thatmea
171、nsweneedtokeeptheplaceandofficefor4days.Verywell,Mr.Johnson.MayIknowtheterms?Theroomrentalis600yuanpernightandtheplacefortheexhibitionis500yuanperdayandforthemeetingroomitwillbechargedforaminimumofhalfaday4,thatis,300yuan.A:B:A:B:PartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1A:Good.DoIhavetopaysomet
172、hinginadvance?5B:Yes,please.A:HowmuchshallIpay?B:PleasegototheFrontOfficeandthecashierwilltellthepercentage.A:APartTwoSituationalDialoguerepresentative,reprizenttivn. 代表；代理人association,susieinn. 协会,社团arrangementreindmntn.常用复安排,准备demonstration,demnstreinn.示范,表演;感情的流露rentalrentln.租金minimumminimmn.最小(量
173、),最低额;最低限度;最低点VocabularySEC2SEC3SEC4SEC5SECPartTwoSituationalDialogue1.IsthereanythingthatIdoforyou?我能为您效劳吗?2.Wehaveaverynicemulti-functionhall.3.我们有多功能的大会议厅。4.3.Wehavedonequitealotofbusinesswithyourcompanyinthepast.5.我们过去和贵公司有过很多商业来往。4.Wehavemademanyimprovements.我们又做了许多的改进。5.Youcantalktohimaboutyou
174、rconventioninmoredetail6.关于展会问题您可以和他谈得更具体一些。UsefulExpressionsForaclerkSEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueUsefulExpressionsSEC2SEC3SEC4SEC5SEC16.Iwanttoknowmoredetailsaboutyourrequirementsforyourconvention,suchasthenumberofguestsandtheexacttime.我想知道关于你们举办展会问题的详细需求情况，例如客人的具体人数和举办的确切时间。7.Come
175、backanytimeyouareready.您什么时候准备好了就请再来。8.Wellarrangethemeetingroomsandguestroomsforyou.我们将会给你们安排一下会议室和客房。9.Weareverypleasedthatyouhavechosenourhotelforyourexhibition.非常高兴你们选择本店作为你们展览会的展地。10.Wishyoueverysuccessinyourexhibition.祝展览会万事顺利！PartTwoSituationalDialogueUsefulExpressionsForaclient1.Icomeherefor
176、aninquiryofrentingameetinghall.我来这里是想咨询一下关于租赁会议室的事宜。2OurcompanyisgoingtoholdanexhibitioninBeijingattheendofApril.我们公司打算四月底在北京举行展览会。3Weneedyourlobbytoholdaparty.我们需要你们的大堂来举办晚会。4Idliketohaveagoodlookofyourbrochure.我想好好看一下你们的宣传册。5Illreconfirmtheexactnumberonedaybeforetheactivity.活动的前一天我会把确切的人数重新加以确定。SE
177、C2SEC3SEC4SEC5SECPartTwoSituationalDialogueUsefulExpressionsSEC2SEC3SEC4SEC5SEC16Weneedtousethebanquethallforfivedaysforexhibition.我们展会需要租用你们的宴会厅五天的时间。7Iwouldliketoreserveroomsfortheguestsattendingtheconvention.我想为与会的客人预订一些房间。8Weneedtwohundreddoubleroomsforourguests.我们需要200套双人房。9Isthemeetingroomequi
178、ppedwithgoodaudio-visualstereoequipments?请问这间会议室是否有配套的高级视听音箱设备?10.Weneedaspaciousmeetinghallwithagoodviewofsea.我们需要一间宽敞的，能够看到海景的会议室。PartThreeWriting-skillHowtoWriteanInvitationCardandLetterTipsforreference If you need to write an invitation letter to some potential participants of an exhibition fair
179、, the following details should be taken into considerations: SEC2SEC3SEC4SEC5SEC11.Statetheoccasion,date,time,andplace.Includeaddressesandamap2.ifnecessary.2.Mentionifrefreshmentswillbeserved.Listanychargesthatmayapply.3.OfferatelephonenumberforRSVPs.4.Ifthereisadresscode,statethepreferreddressinthe
180、lowerleft-erofthecard.5.Expressthatyouarelookingforwardtoseeingtheperson.6.MPartThreeWriting-skillSample1 InvitationCardSEC2SEC3SEC4SEC5SEC1The Organizers of ABC Company, Shanghai Branchrequest pleasure of your company at the Opening Banquet on Sunday Setp.16 at 17:30 to 19:30.Taking place in the Ba
181、llroom of Grand HotelAddress: No.10 Larry Road10minutes walking distance from the KPartThreeWriting-skillSample2(1)InvitationLetterSEC2SEC3SEC4SEC5SEC1DearSirs/Madam:WeherebysincerelyinviteyouandyourcompanyrepresentativestovisitourboothatThePazhyouContinentalExhibitionCenterinGuangzhoufromApril5thto
182、10th2006.Wereoneofthemanufacturersspecializedinrestaurantutensilsandtableware,concludingcutlery,dishes,glasswareandsoon.OPartThreeWriting-skillSample2(2)SEC2SEC3SEC4SEC5SEC1Itwouldbeagreatpleasuretomeetyouattheexhibition.Weexpecttoestablishlong-termbusinessrelationswithyourcompanyinfuture.Exhibition
183、Center:TheContinentalExhibitionCenterBoothNumber:G-K128G-K-101Date:Apr5thto10th2006BestRegardsHenryBlackGeneralMPartThreeWriting-skillPleasewriteanexhibitioninvitationletteronthefollowingbasis:Time：From9:00a.mto15:00pmonSetember1st;Place:Thefunctionhallonthe2ndflooroftheGrandHotel.Youwanttoinviteone
184、ofyourcompanysclientGeorgeSmithtoparticipateinthe2008InternationalTourismPromotionExhibition.Writing PracticeSEC2SEC3SEC4SEC5SECPartFourExercises1.Readingalouduntilyoucansayitfrommemory,thentranslateitintoChinese.Therearemanybenefitstobederivedfromexhibitingatashow.Typicallyheldonanannualorbiannualb
185、asis,itisanexcitinglook-forward-toevent:everyoneiswonderingwhatitwillbelike,whoshallbethere,whatwillbedifferentandnew,whatmayhappenandsoon.Justbybeingthere,youcanhelptoestablish,changeormaintainyoureputationandstatusinthefield.Inmanyinstancesyoualmosthavetobepresentto“keepupwiththeJoneses”.Yourabsen
186、cecouldbeviewedcorrectlyorincorrectlyasabadsign,possiblyevenofimpendingbusinessfailure.SEC2SEC3SEC4SEC5SECPartFourExercises2.Fillintheblanksaccordingtothecontext.SEC2SEC3SEC4SEC5SEC1A: a public relations officer , B: a guestA:Whatcanldoforyou,sir?B:Ourcompanyisgoing(1)inthemiddleofDecember.Weneedala
187、rgehallfor(2)aconventionandseveralsmallmeetingroomsfor(3).A:Wehaveamulti-functionhallthatcan(4)300people.B:Thatsfine!A:Howmanysmallmeetingroomsdoyouneed?B:Three.MayIknowtheterms,please?A:800yuanRMBfor(5)500yuanforeach(6)perday.B:Thatsa1lright.toholdanexhibition_holding_discussions_hold_alargehall_sm
188、allmeetingroom_PartFourExercisesSEC2SEC3SEC4SEC5SEC1TheconventionbusinessisveryprofitableforthehotelindustryAconventionguaranteesagoodoccupancyrateforthehoteloveraperiodofatleastseveraldaysInaddition，thespecialexhibitandmeetingareasarerentedbythesponsoringorganizationforafee,andthepeopleattendingthe
189、conventionalsogeneratemorebusinessinthehotelsrestaurants,barsandshops.Formostpeople,infact,aconventionisacombinationofbusinessandpleasure3.Readthefollowingpassageanddecidewhethertheyaretrue(T)orfalse(F)PartFourExercisesSEC2SEC3SEC4SEC5SEC1Therearemanytypesoftheexhibitionssuchasthetradeexhibition,the
190、privateexhibitionandsoon.Notsurprisingly,eachparticulartypeofexhibitionhasitsownindividualbenefitstooffertoexhibitors.Andyoucanchooseanyoneyoulikeforyourproduct.Byholdingalarge-scaledexhibition,youcanhelptoestablish,PartFourExercisesSEC2SEC3SEC4SEC5SEC1(1)Theconventionbusinessisveryprofitableforahot
191、el.(2)Thehotelalwaysgivespreferentialratestoguestswhorentroomsonalong-termbasis.(3)MongolianhotpotisservedonlyinaMongolianyurt.(4)Hotelguestsmaytakeone-daytripsofferedbythehotelfreeofcharge.(5)Itisimportantthatcomplaintsshouldbefollowedup.T（）T（）F（）F（）T（）PartFourExercisesAclientgoestoahotelandtalksto
192、thefrontofficemanager,sayingthathewantstoreservealargehallforaconventionand50guestroomsforthedelegatestotheconventions,thentellthemanagerwhatarethespecificrequirementsofthehall,suchasitsstandard,theequipments,price,servicesavailable,etc.Asthefrontofficemanager,youanswertheclientsquestionsandmakesure
193、youunderstandalltheclientsneed.4.RolePlay.SEC2SEC3SEC4SEC5SECPartFourExercises5.Translation.SEC2SEC3SEC4SEC5SEC1(1)公关部主任照管饭店里客人的需要。(2)我们饭店为客人提供各种服务以及多种娱乐设施。(3)我们有个多功能大厅，可以用来开会，也可用来举行招待会。ThePublicRelationsOfficertakescareoftheguestsneedsinthehotel._Ourhoteloffersallkindsofservicesandmanyrecreationalf
194、acilitiestotheguests._Wehaveamulti-functionhall,whichcanbeusedforholdingameetingaswellasareception._PartFourExercisesSEC2SEC3SEC4SEC5SEC1(4)我们欢迎客人提建议和意见。(5)客人们对我们的服务是否满意？(6)会议室的租金是每天人民币800元。Anysuggestionsandcommentsarealwayswelcome._Aretheguestssatisfiedwithourservices?_Thecostforameetingroomis800yu
195、anRMB._PartFiveSocialEtiquetteIsthereaperformance,travelserviceevent,ormeetingtowhichyouwanttoinvitepeople?Doyouwanttoinvitesomeonetospeakatyourmeetingorconference?Whateveryoureventis,thefollowingwillhelpyouwriteaneffectiveinvitationletter.Forsmaller,lessformaleventsthatincludelocalguestsorguestsfro
196、mnearbyareas,youmayonlyneedtoprovideafewweeksnotice.Ifyouareinvitingsomeonetospeakataconference,yourinvitationshouldincludethefollowinginformation:HowtoInviteSomeonetoMakeaSpeechataConferenceSEC2SEC3SEC4SEC5SEC1TPartFiveSocialEtiquetteSEC2SEC3SEC4SEC5SEC1Nameoftheconferenceandthesponsoringorganizati
197、on;Date,time,placeoftheconferenceandspeech;Typeofaudience;Typeofspeech,topic,andhowlongthespeechshouldbe;Anyaccommodationsthatwillbemade,includinglodging,meals,andtransportation;Nameofthecontactpersonalongwithphonenumbersandaddresseswherethatpersoncanbecontacted;Finally,articulateyourpleasureathavingthepersonspeakatthemeetingorconference.T大连理工大学电子音像出版社大连理工大学电子音像出版社
