Business Etiquette 商务礼仪英语(双语课件)【特制材料】

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1、Business Etiquette外语学院:涂慧娟制作1 1高级教学高级教学Introductionsn nIntroductions of the teachern nIntroductions of the rulesn nIntroductions of teaching methodsn nIntroductions of scoring methodn nIntroductions about this bookn nBasic Knowledge of business etiquetteContents: English for Business EtiquetteConten

2、ts: English for Business Etiquette2 2高级教学高级教学Contents: English For Business Etiquette1.1.Etiquette for Business GreetingEtiquette for Business Greeting2.2.Etiquette in Business TalksEtiquette in Business Talks3.3.Etiquette for Business CallsEtiquette for Business Calls4.4.Etiquette for Business Visi

3、tingEtiquette for Business Visiting5.5.Reception EtiquetteReception Etiquette6.6.Etiquette in Business NegotiatingEtiquette in Business Negotiating7.7.Etiquette for Business DinnerEtiquette for Business Dinner8.8.Etiquette for Business DressingEtiquette for Business Dressing9.9.Etiquette for Sending

4、 Business Etiquette for Sending Business GiftsGifts10.10.Etiquette in Business ActivitiesEtiquette in Business Activities3 3高级教学高级教学References (与本课件有关的参考书目)n n杨文慧杨文慧, ,周瑞琪周瑞琪 商务礼仪英语商务礼仪英语 广州广州: : 中山大学出版社中山大学出版社: 2003: 2003年年n n 德德 阿道夫阿道夫弗莱尔，冯弗莱尔，冯克尼格著克尼格著 曹晓寒曹晓寒, ,刘昭霞译刘昭霞译 克尼格礼仪大全克尼格礼仪大全 北京北京: : 中国商

5、业出版社中国商业出版社 20042004年年n n杜保良主编杜保良主编 英语社交高手英语社交高手 北京北京: : 外文出版社外文出版社: 2003: 2003年年n nNora Toots, Tiiu Loog Nora Toots, Tiiu Loog 原著原著 冀群姐编译冀群姐编译 涉外秘书英语涉外秘书英语 北京北京: : 外语教学与研究出版社外语教学与研究出版社: 2002: 2002年年4 4高级教学高级教学Introduction of the teachern nNancy Tu 涂慧娟n nMajor in Foreign Trade Englishn n2 years in T

6、aiwanese invested computer company as an international buyern n10 years in this university, teaching business English, Business Etiquette, International Trade Practice, and so on.5 5高级教学高级教学Our rules for classroom studyn nIll call the roll from time to time.n nDont be late to my class!n nIf you cant

7、 attend, you can ask for leave IN ADVANCE. You need to write a notice in English and hand in before hand.n nThree absences mean that youll fail the course automatically.n nBeing late for three times equals to one absence.6 6高级教学高级教学Introduction of teaching methodn nAll dialogues in every chapter wil

8、l be All dialogues in every chapter will be role played by students.role played by students.n nDemonstrate and discuss special Demonstrate and discuss special business etiquette in some aspects.business etiquette in some aspects.n nPut in additional knowledge.Put in additional knowledge.n nQuiz: tes

9、t yourself.Quiz: test yourself.n nHomework: review key points and Homework: review key points and difficult points. difficult points.n nReal life practice: how to tieReal life practice: how to tie7 7高级教学高级教学Introductions of daily performance scoring (30 30%)n nAttendance 10 10%n nClassroom role play

10、 5 5%n nHomework and test 5 5%n nReal life Practice 10 10%Note: The final written test will take 70 points of Note: The final written test will take 70 points of the total mark. the total mark.8 8高级教学高级教学Introductions about this bookn nYang Wenhui, Zhou Ruiqi. English For Business Etiquette, Guangzh

11、ou: Zhong Shan University Press, 2003n nThere are all together 14 chapters. 9 9高级教学高级教学Important Chapters1.1.Etiquette for Business GreetingEtiquette for Business Greeting2.2.Etiquette in Business TalksEtiquette in Business Talks3.3.Etiquette for Business CallsEtiquette for Business Calls4.4.Etiquet

12、te for Business VisitingEtiquette for Business Visiting5.5.Reception EtiquetteReception Etiquette6.6.Etiquette in Business NegotiatingEtiquette in Business Negotiating7.7.Etiquette for Business DinnerEtiquette for Business Dinner8.8.Etiquette for Business DressingEtiquette for Business Dressing9.9.E

13、tiquette for Sending Business GiftsEtiquette for Sending Business Gifts10.10.Etiquette in Business ActivitiesEtiquette in Business Activities1010高级教学高级教学Chapter 1 Etiquette for Business Greetingn nDialogues: Role play P2P17l lGreeting, Introduction & Visiting Greeting, Introduction & Visiting CardsC

14、ardsl lChattingChattingl lGetting Down to BusinessGetting Down to Businessl lEnding a MeetingEnding a Meetingn nFocusn nHomework and test1111高级教学高级教学Homework and test for Chapter 1n nReview what you have learned in class and discuss:l lHow to greet and shake hands How to greet and shake hands with a

15、 business partner?with a business partner?l lHow to introduce a business How to introduce a business partner?partner?l lHow to exchange visiting cards?How to exchange visiting cards?l lHow to find a neutral subject to How to find a neutral subject to chat?chat?test1212高级教学高级教学test 1n nTrue or False:

16、True or False:1.1.You can only shake hands with your You can only shake hands with your right hand.right hand.2.2.If you want to know someones name, If you want to know someones name, you can ask “ Whats your name?”you can ask “ Whats your name?”3.3.Youd better extend your name card Youd better exte

17、nd your name card with both hands to show your respect.with both hands to show your respect.4.4.Youd better begin with a small talk, if Youd better begin with a small talk, if the person is your new customer.the person is your new customer.5.5.Weather is not a good neutral subject.Weather is not a g

18、ood neutral subject.1313高级教学高级教学6.6.If its a stranger, you can start by If its a stranger, you can start by talking about his family.talking about his family.7.7.If its an old customer, you can If its an old customer, you can get down to business by talking get down to business by talking about last

19、 order.about last order.8.8.In business meeting, you can not In business meeting, you can not leave suddenly without saying leave suddenly without saying goodbye.goodbye.9.9.When talking, youd better look When talking, youd better look at the other person right in his at the other person right in hi

20、s eyes all the time.eyes all the time.10.10.You should obey rule of business You should obey rule of business etiquette in all cases.etiquette in all cases.1414高级教学高级教学Chapter 2 Etiquette in Business Talksn nDialogues: Role play P19P35l lComplimentsComplimentsl lThanksThanksl lCongratulationCongratu

21、lationl lApologyApologyn nFocusn nHomework and test1515高级教学高级教学Homework and test for chapter 2n nReview what you have learned in class and discuss:l lHow to make compliments? What How to make compliments? What are the useful phrases and are the useful phrases and sentences?sentences?l lHow to say “t

22、hanks”?How to say “thanks”?l lHow to congratulate people?How to congratulate people?l lHow to make apology?How to make apology?test1616高级教学高级教学Test 2n nTrue or False:1.1.In order to build a good In order to build a good relationship, you should always relationship, you should always praise other peo

23、ple.praise other people.2.2.You can always praise a person You can always praise a person by saying “ you are beautiful / by saying “ you are beautiful / handsome.” even if the person is handsome.” even if the person is plain or ugly.plain or ugly.3.3.When a person praise you, you When a person prai

24、se you, you can say “ not really.”.can say “ not really.”.1717高级教学高级教学4.4.In order to express your appreciation, you can say “ Im very sorry to have wasted so much of your time.5.5.In answering other persons “thank you”, youd better say “ Never mind.”1818高级教学高级教学Chapter 3 Etiquette for Business Call

25、sn nDialogues: Role play P36P57l lMaking and Receiving Business Making and Receiving Business CallsCallsl lLeaving Business MessageLeaving Business Messagel lRinging BackRinging Backl lDealing with Urgent CallDealing with Urgent Calll lDealing with Complaining CallDealing with Complaining Calln nFoc

26、usn nHomework and test1919高级教学高级教学Homework and test for chapter 3n nReview what you have learned in class and discuss:l lHow to make and receive How to make and receive business phone call? What are the business phone call? What are the suggested steps?suggested steps?l lHow to leave a business How

27、to leave a business message?message?l lHow to deal with an urgent call?How to deal with an urgent call?l lHow to deal with a complaining How to deal with a complaining call?call?test2020高级教学高级教学Test 3n nWriting:l lSuppose youre the colleague of Suppose youre the colleague of Mr. David Smith. Youve r

28、eceived Mr. David Smith. Youve received a call from Ms. Mary Green of a call from Ms. Mary Green of ABC Co. when hes out. Please ABC Co. when hes out. Please leave a message for him.leave a message for him.l lMs. Green would like to ask him Ms. Green would like to ask him return her call before 11 a

29、m return her call before 11 am tomorrow and shed like to talk tomorrow and shed like to talk about the new order.about the new order.2121高级教学高级教学Chapter 4 Etiquette for Business Visitingn nDialogues: Role play P58P81l lMaking an InvitationMaking an Invitationl lAccepting an InvitationAccepting an In

30、vitationl lPreparing a Business VisitPreparing a Business Visitl lVisiting a CustomerVisiting a Customerl lThanking for ReceptionThanking for Receptionn nFocusn nHomework and test2222高级教学高级教学Homework and test for chapter 4n nReview what you have learned in class and discuss:l lHow to make an invitat

31、ion orally How to make an invitation orally and in written form?and in written form?l lHow to accept an invitation in How to accept an invitation in written?written?l lHow to prepare a business visit?How to prepare a business visit?l lHow to make an appointment?How to make an appointment?test2323高级教

32、学高级教学Test 4n nCase analysisl lSuppose youre going to visit Mr. Suppose youre going to visit Mr. David Smith in ABC International David Smith in ABC International Co. in New York.Co. in New York.l lThere is an international There is an international electronics exhibition in New York. electronics exh

33、ibition in New York. Youre going to attend it with your Youre going to attend it with your general manager. Youre the sales general manager. Youre the sales manager.manager.l lPlease write a plan and a Please write a plan and a schedule.schedule.2424高级教学高级教学Chapter 5 Reception Etiquetten nDialogues:

34、 Role play P82P107l lSetting upon AgendaSetting upon Agendal lMaking AccommodationMaking Accommodationl lMeeting CustomersMeeting Customersl lVisiting PlantsVisiting Plantsl lArranging Recreation ActivitiesArranging Recreation Activitiesl lSeeing OffSeeing Offn nFocusn nHomework and test2525高级教学高级教学

35、Homework and test for chapter 5n nReview what you have learned in class and discuss:l lHow to set upon an agenda?How to set upon an agenda?l lHow to make accommodation? How to make accommodation? What kind of accommodation will What kind of accommodation will you choose for your foreign you choose f

36、or your foreign guests?guests?l lHow to meet a customer?How to meet a customer?l lHow to arrange activities for your How to arrange activities for your guests?guests?test2626高级教学高级教学test 5n nWriting: an agendal lSuppose youre the sales Suppose youre the sales manager of a clothing company in manager

37、 of a clothing company in Nanchang. Nanchang. l lYour potential customer Mr. David Your potential customer Mr. David Smith and Mr. Michael White from Smith and Mr. Michael White from America will come to visit you America will come to visit you during the first half of June.during the first half of

38、June.l lArrange proper activities and write Arrange proper activities and write an agenda for them.an agenda for them.2727高级教学高级教学Chapter 6 Etiquette in Business Negotiatingn nDialogues: Role play P97P123l lSeeking Business PossibilitySeeking Business Possibilityl lPromoting SalesPromoting Salesl lA

39、sking for Deferred PaymentAsking for Deferred Paymentl lHandling ClaimsHandling Claimsl lDeclining PolitelyDeclining Politelyn nFocusn nHomework and test2828高级教学高级教学Homework and test for chapter 6n nReview what you have learned in class and discuss:l lSuppose youre the market Suppose youre the marke

40、t developing manager, how to developing manager, how to develop a new market?develop a new market?l lHow to promote your sales?How to promote your sales?l lHow to ask for deferred payment?How to ask for deferred payment?l lHow to handle claims and decline How to handle claims and decline politely?po

41、litely?test2929高级教学高级教学test 6n nAnswer the following questions:1.1.What are basic principles of What are basic principles of business negotiation?business negotiation?2.2.What are the major difference in What are the major difference in negotiation styles between negotiation styles between American

42、and British American and British negotiators?negotiators?3.3.Can you list some characteristics Can you list some characteristics of Russian negotiators?of Russian negotiators?3030高级教学高级教学Chapter 7 Etiquette for Business Dinnern nDialogues: Role play P138 P166l lInviting to DinnerInviting to Dinnerl

43、lBusiness LunchBusiness Lunchl lWestern FoodWestern Foodl lChinese FoodChinese Foodl lCocktail PartyCocktail Partyn nFocusn nHomework and test3131高级教学高级教学Homework and test for chapter 7n nReview what you have learned in class and discuss:l lWhat should you pay attention to What should you pay attent

44、ion to when attending a western dinner when attending a western dinner party?party?l lCan you introduce some famous Can you introduce some famous Chinese cooking styles?Chinese cooking styles?l lDo you know something about a Do you know something about a cocktail party?cocktail party?test3232高级教学高级教

45、学Test 7choose correct dishware: bread & butter salad fish potato pudding meat red wine champagne wine soup3333高级教学高级教学Chapter 8 Etiquette for Business Dressingn nDialogues: Role play P167 P194l lAt most formal situationsAt most formal situationsl lAt formal situationsAt formal situationsl lAt semi-f

46、ormal situationsAt semi-formal situationsl lAt informal situationsAt informal situationsn nFocusn nHomework and test3434高级教学高级教学Homework and test for chapter 8n nReview what you have learned in class and discuss:l lWhat should a man wear at most What should a man wear at most formal / formal / semi-

47、formal / formal / formal / semi-formal / informal situations?informal situations?l lWhat should a woman wear at What should a woman wear at most formal / formal / semi-formal most formal / formal / semi-formal / informal situations?/ informal situations?l lWhat are the dressing principles?What are t

48、he dressing principles?test3535高级教学高级教学Test 8n nWriting: A Dialoguel lWrite a dialogue to give your Write a dialogue to give your younger sister suggestions of younger sister suggestions of dressing at different situations.dressing at different situations.l lShe is a newly graduate. Shes She is a ne

49、wly graduate. Shes usually dressed in casual clothes.usually dressed in casual clothes.3636高级教学高级教学Chapter 9 Etiquette for Business Giftsn nDialogues: Role play P195 P209l lChoosing Right Business Gifts Choosing Right Business Gifts l lGiving a GiftGiving a Giftl lReceiving a GiftReceiving a Giftl l

50、A Special GiftA Special Giftn nFocusn nHomework and test3737高级教学高级教学Homework and test for chapter 9n nReview what you have learned in class and discuss:l lHow to choose a proper business How to choose a proper business gift?gift?l lWhen should you give the gift?When should you give the gift?l lHow s

51、hould you give the gift?How should you give the gift?l lWhat are the taboos of giving What are the taboos of giving business gifts in different business gifts in different countries?countries?test3838高级教学高级教学Test 9n nCase studyl lYoure going to visit Mr. Smith, the Youre going to visit Mr. Smith, th

52、e purchasing manager of an purchasing manager of an American company.American company.l lYoure supposed to take a Youre supposed to take a business gift.business gift.l lMr. Smith is a middle-aged man Mr. Smith is a middle-aged man who loves Chinese art.who loves Chinese art.Please find a proper bus

53、iness gift Please find a proper business gift for him and tell your reasonsfor him and tell your reasons. .3939高级教学高级教学Chapter 10 Etiquette in Business Activitiesn nDialogues: Role play P285P307l lOpening Ceremony Opening Ceremony l lCutting the RibbonCutting the Ribbonl lNews Releasing ConferenceNe

54、ws Releasing Conferencel lAdvertisementAdvertisementn nFocusn nHomework and test4040高级教学高级教学Homework and test for chapter 10n nReview what you have learned in class and discuss:l lHow to hold an opening How to hold an opening ceremony?ceremony?l lHow to organize cutting ribbon How to organize cuttin

55、g ribbon ceremony?ceremony?l lHow to organize a news releasing How to organize a news releasing conference?conference?l lHow to organize an exhibition?How to organize an exhibition?test4141高级教学高级教学Test 10n nCase analysisl lWrite down your plan for Write down your plan for organizing a news releasing

56、 organizing a news releasing conference.conference.n nYoure going to promote a new Youre going to promote a new product in that conference.product in that conference.n nThe new product is a newly designed The new product is a newly designed cell phone.cell phone.4242高级教学高级教学Basic Knowledge of busine

57、ss etiquetten nWhat is etiquette?n nTest Yourselfn nBasic Rules of Etiquette.n nHow to make eye contact?n nProper communication distancen n3A Principle of Business Etiquette.n nOccasions for Business Etiquette4343高级教学高级教学Business Etiquette: Focus (1)n nHow to shake hands?n nHow to introduce people?n

58、 nintroductionsn nHow to exchange name card?n nHow to chat?n nHow to end a meeting?4444高级教学高级教学Business Etiquette: focus (2)n nHow to make compliments?n nMaking apologiesn nSaying thanksn nHow to congratulate?4545高级教学高级教学Business Etiquette: focus (3)n nProtocols for business phone callsn nHow to mak

59、e business calls?n nWords & phrases for phonesn nLeaving a messagen nHow to handle a complaining call4646高级教学高级教学n nHow to extend invitation?n nFormal invitations & replies.n nHow to prepare a business visit?Business Etiquette: focus (4)Being a good guestBeing a good guest4747高级教学高级教学n nHow to set u

60、pon an agenda?n nHow to make accommodationl ldifferent hotelsdifferent hotelsl ldifferent accommodationsdifferent accommodationsl ldifferent roomsdifferent roomsn nMaking flight reservationsl lwords about flightwords about flightn nVisiting plants: Company StructureBusiness Etiquette: focus (5)How t

61、o be a good host: arrange dinnersHow to be a good host: arrange dinners4848高级教学高级教学Business Etiquette: focus (61)n nSeeking Business Possibilityn nAbout Claimn nAdditional Knowledge: About Guangzhou Fairn nBasic principles of negotiationl lequality principleequality principlel lsincere cooperationsi

62、ncere cooperationl lkeep the negotiation flexible & keep the negotiation flexible & fluidfluidmoremore4949高级教学高级教学Business Etiquette: focus (62)n nGlobal Negotiation Etiquettel ldress codedress codel lkissingkissingl ldining taboosdining taboosn nNegotiation stylesl lAmerican StyleAmerican Stylel lG

63、erman StyleGerman Stylel lFrench StyleFrench Stylel lBritish StyleBritish Stylel lRussian StyleRussian Stylel lAustralian StyleAustralian Style5050高级教学高级教学Business Etiquette: focus (7)n nBanquet etiquettel lhow to use knife and fork?how to use knife and fork?l lbanquet tipsbanquet tipsl lhow to orde

64、rhow to orderl lhow to drink souphow to drink soupl lhow to eat breadhow to eat breadl lproper order of coursesproper order of coursesl lchoose main coursechoose main coursel labout wineabout wineWestern table mannersWestern table manners5151高级教学高级教学n nProper appearance: a good first Proper appearan

65、ce: a good first impressionimpressionn nClothing (principles)Clothing (principles)n nOrnamentsOrnamentsn nInstructions for womens wardrobeInstructions for womens wardroben nInstructions for mens wardrobeInstructions for mens wardroben nDressing: Dressing: l lmost formal situationsmost formal situati

66、onsl lformal situationsformal situationsl lsemi-formal situationssemi-formal situationsl linformal situationsinformal situationsn nOther References in Chinese: Other References in Chinese: how to how to tie and choose a mans business suittie and choose a mans business suitBusiness Etiquette: focus (

67、8)5252高级教学高级教学Business Etiquette: focus (9)n nBusiness Gifts: what to give?n nBusiness Gifts: when to give?n nBusiness Gifts: how to give?5353高级教学高级教学n nBusiness activitiesBusiness activitiesl lopening ceremonyopening ceremonyl lcutting the ribboncutting the ribbonl lnews releasing news releasing co

68、nferenceconferencel lhold an exhibitionhold an exhibitionBusiness Etiquette: focus (10)5454高级教学高级教学What is Etiquette?(1)n nProper Behavior 礼节n nPoliteness 礼貌n nProcedure of ceremony 仪式n nAppearance 仪表5555高级教学高级教学What is Etiquette? (2)n nListen to a dialogue and try to fill in the following blanks.n

69、nEtiquette is a set of _ that allow us to interact with others in a _ _; and treating other people with _ and _; and making them feel _ with you. rulescivilizedmannercourtesyrespectcomfortable5656高级教学高级教学Etiquette includes:n nPublic Etiquetten nCommunication Etiquetten nBusiness Etiquette (Western)5

70、757高级教学高级教学Proper postures ( (礼仪培训视频礼仪培训视频）n nWatch a video and learn something about basic etiquette.5858高级教学高级教学Test YourselfTest Yourselfn nMake judgement about the following Make judgement about the following statements. Write True or False in statements. Write True or False in the bracket. (50)

71、the bracket. (50)1.1.If youre introduced to another guest, If youre introduced to another guest, you should extend your hand first. ( you should extend your hand first. ( ) )2.2.In order to introduce another person, In order to introduce another person, you can point at him with your finger. you can

72、 point at him with your finger. ( )( )3.3.If you are the host, you should If you are the host, you should introduce Mary to Bob. ( )introduce Mary to Bob. ( )4.4.In order to show that you are a In order to show that you are a gentleman, you should extend your gentleman, you should extend your hand t

73、o a lady first. ( )hand to a lady first. ( )5.5.Dont keep others name card in your Dont keep others name card in your pocket, especially your back pocket. pocket, especially your back pocket. ( )( )T TF FF FF FF F5959高级教学高级教学6.6.When you exchange your name card, When you exchange your name card, you

74、 should make the name card face you should make the name card face you in order to see it clearly. ( )you in order to see it clearly. ( )7.7.You should only keep the name card You should only keep the name card in a card case or a card file. ( )in a card case or a card file. ( )8.8.In order to show

75、your respect, you In order to show your respect, you should give your name card with both should give your name card with both hands. ( )hands. ( )9.9.During the meeting, if you have some During the meeting, if you have some urgent cases to deal with, you can urgent cases to deal with, you can leave

76、 suddenly. ( )leave suddenly. ( )10.10.If you visit a foreign friend, you can not If you visit a foreign friend, you can not be late. So it would be better you be late. So it would be better you come as early as possible. ( )come as early as possible. ( )F FT TT TF FF F6060高级教学高级教学n nChoose the best

77、 answer for the Choose the best answer for the following questions. (50)following questions. (50)l lIf you dont have a name card, If you dont have a name card, you should say _.you should say _.A.A.Ours is a small company and Ours is a small company and we havent got a card to give we havent got a c

78、ard to give you.you.B.B.Sorry, Ive just used up my Sorry, Ive just used up my visiting cards.visiting cards.C.C.As Im only a small potato in As Im only a small potato in our company, I havent got our company, I havent got any card of my own.any card of my own.D.D.Sorry, I dont have any cards.Sorry,

79、I dont have any cards.B B6161高级教学高级教学l lIf you are meeting with a new If you are meeting with a new customer, you usually start with customer, you usually start with some small talks. You can some small talks. You can choose all the following except choose all the following except _._.A.A.Its so hot

80、 today, isnt it?Its so hot today, isnt it?B.B.What do you think of the weather What do you think of the weather here?here?C.C.Do you like this city?Do you like this city?D.D.How much do you earn a year?How much do you earn a year?D D6262高级教学高级教学l lIf you are asked a silly question, If you are asked

81、a silly question, you should say _.you should say _.A.A.What a silly question!What a silly question!B.B.Why do you want to know?Why do you want to know?C.C.Thats really a good question.Thats really a good question.D.D.Nonsense.Nonsense.l lYou must apologize if you are You must apologize if you are l

82、ate for more than _ late for more than _ minutes.minutes.A. 5 B. 10 C. 30 D. 60A. 5 B. 10 C. 30 D. 60C CA A6363高级教学高级教学n nUsually, visits should be arranged around _. A. 10 a.m. or 4 p.m. A. 10 a.m. or 4 p.m. B. 8 a.m. or 6 p.m. B. 8 a.m. or 6 p.m. C. 9 a.m. or 5 p.m. C. 9 a.m. or 5 p.m. D. 6 a.m. o

83、r 7 p.m. D. 6 a.m. or 7 p.m.A A6464高级教学高级教学Basic Rules: SOFTENS - SmileO - Open postureF - Forward leanT - TouchE - Eye contactN - Nod/ Natural6565高级教学高级教学Body Languagen nHow to make eye contact?1. Stare at the person to show your great interest. Try to exchange feeling with your eyes.2. Be natural.

84、 Dont glare at the person. Dont be stiff.6666高级教学高级教学How to make eye contact?10 cm10 cm5 cm6767高级教学高级教学About eye contactn nListen to the following conversation and Listen to the following conversation and fill in the blanks.fill in the blanks.n nWe send _ messages with our We send _ messages with ou

85、r arms, our legs, our _, our arms, our legs, our _, our _ and most often with our _. _ and most often with our _. n nFor the deer facing the headlights of an For the deer facing the headlights of an oncoming car, its expression is one of oncoming car, its expression is one of _, but not _. _, but no

86、t _. n nLearning to control the message that your Learning to control the message that your _ send is the key to _ _ send is the key to _ communication. communication. proper distancenonverbalnonverbalpostureposturegesturesgestureseyeseyeslookinglookingseeingseeingeyeseyescourteouscourteous6868高级教学高

87、级教学What is the proper distance of a conversation?n npersonal distance: less than 0.5 less than 0.5 meter, for family membersmeter, for family membersn ncommunication distance (regular distance): 0.5m 1.5m, for most 0.5m 1.5m, for most peoplepeoplen nrespect distance: 1.5m3m, for 1.5m3m, for superior

88、, elderly people, those who superior, elderly people, those who you respectyou respectn npublic distance: more than 3.5 more than 3.5 meters, for stranger in publicmeters, for stranger in public6969高级教学高级教学How to leave a good impression by properly dressing?n nListen to the following conversation Li

89、sten to the following conversation and fill in the blanks. and fill in the blanks. n nYou never get a _ _ to You never get a _ _ to make a first impression.make a first impression.n nHair should be well _; Hair should be well _; face well _; ties properly face well _; ties properly _； pants should n

90、ot _ the pants should not _ the floor; shoes should be _. floor; shoes should be _. And no _ socks, please. And no _ socks, please. secondsecond chancechancemaintainedmaintainedshavedshavedtiedtieddragdragpolishedpolishedwhitewhite7070高级教学高级教学Clothing 保持个人卫生、身体健康 表情礼仪：微笑和眼神 姿态： （站、坐、走）男性站立时忌两手插腰或双手交

91、叉在胸前，这有居傲无礼之意。女性站时忌两脚过度分开。 手势：忌当众挖鼻孔，修指甲，抓痒等。 服饰礼仪：整洁，个性，和谐Clothing Principles7171高级教学高级教学Clothing Principles (TOP)n nT: timen nO: Occasionn nP: Placeevening dress outingcasual clothes officebusiness suits banquetornament7272高级教学高级教学Ornamentsn nFor woman:l lshoesshoesl lstockingstockingl lhandbaghan

92、dbagl ljewelry : ring, necklace, ear-ring, jewelry : ring, necklace, ear-ring, bracelet, brooch, etc.bracelet, brooch, etc.n nFor man:l lringringl lnecklacenecklacel lbriefcase or portfoliobriefcase or portfoliol lglassesglasses7373高级教学高级教学Instructions for womens wardrobenat least one suit of basic

93、color: dark blue, black or gray.ntraditional garment, skirt and trousers of basic color.ndaytime suits of single color.nornament of personal style: earring, necklace, scarves, brooch, etc.nlong-sleeved shirts of good qualitynblack leather shoesnfashionable coat & evening dressnsuitable handbags & je

94、wels7474高级教学高级教学Instructions for mens wardroben nthree suits: dark gray or dark blue; three suits: dark gray or dark blue; one for summerone for summern nno brown suits or shoesno brown suits or shoesn na warm coata warm coatn ndo use a belt and make sure the tip do use a belt and make sure the tip

95、of your tie can touch your beltof your tie can touch your beltn nseveral white shirts of good qualityseveral white shirts of good qualityn nblack leather shoes & dark socksblack leather shoes & dark socksn nhandkerchiefhandkerchiefn nseveral dark or black tiesseveral dark or black ties7575高级教学高级教学Bu

96、siness Dressing: woman n nAt most formal situations At most formal situations (banquet): evening (banquet): evening dresses or banquet dresses or banquet dresses.dresses.n nAt formal situations At formal situations (visit): womans business (visit): womans business coordinates.coordinates.n nAt semi-

97、formal situations At semi-formal situations (office): business suits (office): business suits (trousers)(trousers)7676高级教学高级教学Business Dressing: mann nAt most formal At most formal situations (banquet): situations (banquet): swallowtails or suit in swallowtails or suit in three (a dark suit , three

98、(a dark suit , white shirt and gray white shirt and gray tie)tie)n nAt formal situations At formal situations (visit): dark suits in (visit): dark suits in two.two.n nAt semi-formal At semi-formal situations (office): long situations (office): long sleeved shirts, tie and sleeved shirts, tie and tro

99、users.trousers.7777高级教学高级教学Dressing: most formal situations 1(banquet or social activities)n nWomen: l levening dresses, banquet dresses evening dresses, banquet dresses or womans cheongsam & shawlsor womans cheongsam & shawlsl ldiamond or pearl necklace & diamond or pearl necklace & earringsearring

100、sl lhigh-heeled leather shoeshigh-heeled leather shoesl lhandbaghandbagl lno trousers or short skirtsno trousers or short skirtsmen7878高级教学高级教学n nMen:l lmens formal attiresmens formal attiresl lswallowtailsswallowtailsl ldark suit in threedark suit in threel lwhite shirt & dark ties or cravatwhite s

101、hirt & dark ties or cravatl lblack cow skin leather shoes & black cow skin leather shoes & dark socksdark socksl lwhite silk handkerchiefwhite silk handkerchiefDressing: most formal situations 2(banquet or social activities)7979高级教学高级教学Dressing: formal situations 1(business activities)n nwomen:l lda

102、ytime suits, coordinated suits, daytime suits, coordinated suits, business suitsbusiness suitsl lor daytime dressesor daytime dressesl lhigh-heel shoeshigh-heel shoesl lno toeless or backless shoesno toeless or backless shoesl lstockingsstockingsmen8080高级教学高级教学n nMen:l lformal business suitformal bu

103、siness suitl lno casual business suitno casual business suitl lwhite shirt of good qualitywhite shirt of good qualityl ldark leather shoes & dark socksdark leather shoes & dark socksl ldark tiesdark tiesDressing: formal situations 2 (business activities)8181高级教学高级教学Dressing: semi-formal situations 1

104、(office)n nWomen:l llong skirtslong skirtsl lor daytime suitsor daytime suitsl lwomens shirts & long trouserswomens shirts & long trousersl lno short skirts or sleeveless tops no short skirts or sleeveless tops or backless and sleeveless or backless and sleeveless dressesdressesl lno jeans or short

105、trousersno jeans or short trousersl lleather shoesleather shoesmen8282高级教学高级教学n nMen:l ldark suitsdark suitsl lwhite long-sleeved shirtswhite long-sleeved shirtsl ltietiel ldark shoes & dark socksdark shoes & dark socksl lno pants or short sleeved shirtsno pants or short sleeved shirtsDressing: semi

106、-formal situations 2(office)8383高级教学高级教学Dressing: informal situations(travel, entertainment, etc.)n nWomen & Men:l lcomfortable casual lightweight comfortable casual lightweight clothes, such as jackets, clothes, such as jackets, lightweight sweaters, jeans or lightweight sweaters, jeans or pants.pa

107、nts.l lor sports jacketsor sports jacketsl lcolorful or bright colorcolorful or bright colorl lcasual leather shoes or sports casual leather shoes or sports shoesshoes8484高级教学高级教学Mans business suits男式西服的三大色系男式西服的三大色系n n蓝色系蓝色系蓝色系蓝色系n n所谓的蓝色调可以是从浅蓝一直到接近黑色的深所谓的蓝色调可以是从浅蓝一直到接近黑色的深蓝，而用在正式场合的就应该是深蓝色了。而蓝，而用

108、在正式场合的就应该是深蓝色了。而20012001年春天所流行的水蓝色调西装，就比较适合用於假年春天所流行的水蓝色调西装，就比较适合用於假日休闲时穿着，深蓝色可以说是不会被淘汰的颜色日休闲时穿着，深蓝色可以说是不会被淘汰的颜色( (起码这个世纪还会是如此起码这个世纪还会是如此) )，深蓝色代表了端庄、冷，深蓝色代表了端庄、冷静与睿智，同时也相当简洁有力，当我们选择深蓝静与睿智，同时也相当简洁有力，当我们选择深蓝为主色调时，在搭配色上就可尽量选择柔软色。例为主色调时，在搭配色上就可尽量选择柔软色。例如：白色及浅灰色就是保险却又出色的搭配法，至如：白色及浅灰色就是保险却又出色的搭配法，至於鲜黄或是橘

109、黄就不宜考虑。不过偶而来件淡粉红於鲜黄或是橘黄就不宜考虑。不过偶而来件淡粉红色衬衫加上一条深色调领带可也是让人眼睛一亮。色衬衫加上一条深色调领带可也是让人眼睛一亮。如果你认为都是深蓝色会显的呆板，那你就应该从如果你认为都是深蓝色会显的呆板，那你就应该从不同布料着手，某些布料在不同灯光强度下会显出不同布料着手，某些布料在不同灯光强度下会显出不同程度的蓝色变化喔！不同程度的蓝色变化喔！8585高级教学高级教学n灰色系灰色系n其实说是灰色，事实上我们可以将黑色也归属於灰色调，不直接谈黑色是因为毕竟黑色西装只适用於某些特定场合，而灰色的适用性可就高出许多。从灰色的深浅不同所需要把握的原则是，避免过多的

110、副色出现，全身上下最好控制在三种颜色以内，当然白色是最普遍的搭配法，而浅灰色西装来上一件黑色衬衫，配上一条灰黑色领带，可是让你很俊酷的咧！n褐色系褐色系n这是一种相当不容易搭配的颜色，这里所定义出来的褐色，是指像枯叶和上泥土的混合色。虽然这个颜色相当不容易搭配，不过当你掌握到合宜的搭配色时，以褐色为主调的西装，可是能让你品味出众的喔！譬如：2001年由HELMUT LANG所发表的一款西装就是褐色系，Model身上就是一袭全套褐色西装，里头则是一件近似墨绿与橄榄绿的衬衫。褐色西装穿在身上很容易散发出一股都会风情，第一次购买褐色西装的人可以考量柔和的中间色，当你更能掌握配色要领时，在往更浅或是更

111、深的颜色发展。 8686高级教学高级教学男人穿衣不可不知的男人穿衣不可不知的男人穿衣不可不知的男人穿衣不可不知的2020条规律条规律条规律条规律1.全球经济下滑使黑色成为富有乃至豪华的象征，于是，男士的第一套西服应该是黑色素面的。 2.男士的第二套西服应为深灰色素面，然后是深蓝色素面、深灰色细条纹、深蓝色细条纹、深灰色方格。 3.细条纹或者方格越不明显越好，选择那种只有细看才能看得出图案的面料。 4.欧式对排扣西服由于钮扣位置较低，有一种上半身显长的感觉，所以身材较矮的男士应该慎重穿着。 5.衣领带钮扣的衬衫严禁搭配双排扣西服。 6.如果拥有一件大衣，那么应该是灰色的，第二件大衣应该是黑色的，

112、第三件是咖啡色的，第四件是藏青色的。 7.皮鞋应该是纤尘不染、光亮可鉴的，所以任何时候都不要让它显得风尘仆仆8.300元的皮鞋的寿命不及600元皮鞋的一半，而1200元的皮鞋也许能穿一世。8787高级教学高级教学9.即使是1200元的皮鞋也不要连续穿着3天以上。 10.如果老公还不能理直气壮地使用香水，那么一定要选择气味清爽的香皂。 11.有些纯棉衬衫特别便宜，别忘了它们的寿命也特别短，经不起熨烫。 12.如果不系领带，那么不要扣紧衬衫的领口。 13.对于一位要求体面的成熟男士来说，领带上的图案如果是卡通人物或动物、人像，那么绝对无法搭配西服。 14.领带尖不应低于皮带头，但也不要高于它。 1

113、5.腰带和鞋在质料和颜色方面都要一致。 16.绅士风度始于足下，正式西服只能以传统、庄重的系带式皮鞋相配。 17.不要在正式、隆重的场合穿着非黑色皮鞋，即使它被擦拭得十分体面，也会显得你本人不懂体面。 18.千万不要买所有成分都是人造纤维的袜子，最好是羊毛、丝毛或毛棉混纺、纯棉袜子。 19.年过24岁，应该摒弃白色袜子，它会使你显得像一个学生。 20.不论年龄几何，花袜子总是不适合男性的.8888高级教学高级教学tie - soul of business suits平结为最多男士选用的领结打法之一，几乎适用于各种材质的领带。 要诀-领结下方所形成的凹洞需让两边均匀且对衬。8989高级教学高级

114、教学这是对于单色素雅质料且较薄领带适合选用的领结,对于喜欢展现流行感的男士,不妨多加使用“交叉结”。9090高级教学高级教学一条质地细致的领带再搭配上双环结颇能营造时尚感，适合年轻的上班族选用。 该领结完成的特色就是第一圈会稍露出于第二圈之外，可别刻意给盖住了。 9191高级教学高级教学温莎结适合用于宽领型的衬衫，该领结应多往横向发展。 应避免材质过厚的领带，领结也勿打得过大。 9292高级教学高级教学这样的领结很容易让人有种高雅且隆重的感觉，适合正式之活动场合选用。 该领结应多运用在素色且丝质领带上，若搭配大翻领的衬衫不但适合且有种尊贵感。 9393高级教学高级教学亚伯特王子结 适用於浪漫扣

115、领及尖领系列衬衫，搭配浪漫质料柔软的细款领带。正确打法是在宽边先预留较长的空间，并在绕第二圈时尽量贴合在一起，即可完成此一完美结型。 9494高级教学高级教学四手结(单结) 是所有领结中最容易上手的，适用於各种款式的浪漫系列衬衫及领带。9595高级教学高级教学浪漫结 浪漫是一种完美的结型，故适合用於各种浪漫系列的领口及衬衫。 完成後将领结下方之宽边压以绉摺可缩小其结型，窄边亦可将它往左右移动使其小部份出现於宽边领带旁。9696高级教学高级教学简式结（马车夫结） 适用於质料较厚的领带，最适合打在标准式及扣式领口之衬衫。 将其宽边以180度由上往下翻转，并将折叠处隐藏於後方，待完成後可再调整其领带

116、长度，是最常见的一种结形。9797高级教学高级教学十字结(半温莎结) 此款结型十分优雅及罕见，其打法亦较复杂，使用细款领带较容易上手。 最适合搭配在浪漫的尖领及标准式领口系列衬衫。9898高级教学高级教学男士西装的挑选与保养秘诀男士西装的挑选与保养秘诀男士西装的挑选与保养秘诀男士西装的挑选与保养秘诀n西装适合的体型西装适合的体型n西装，本是属于欧洲人的服饰。所以，虽然现在随着各种各样的正式场合的增多，中国男人穿西装的机会和频率不断增加，但是对于细节，往往很多人都不甚了解，并且难免会出现一些搭配上的错误。因为不了解而出错，这样的事情经常发生。很多年前，不经常看见某男一套价值昂贵的西装袖口上的标签

117、赫然在目。 n西装从版形上来说，主要分日版和欧版，两者最大的区别就在于，日版西服一般是不收腰，而欧版西服一般都收腰，日版西服的后衣身长度要比欧版西服短一公分左右。n一件漂亮的西服有各种款式和各种颜色，如何挑选得先从男人的外形上着手。其实和女装一样，挑选一件适合男人体型的西装，扬长避短，可以从外观上把男人的体型衬托的更挺拔修长。9999高级教学高级教学体形矮胖的男人。这类男人在选上衣时不宜过长，最好不要盖住臀部，会显得人往地下堆，不提气，不精神。如果穿套装，最好色彩不要太鲜艳。会在视觉上夸大身材的宽度。 身材稍矮又偏瘦的男人。这类男人适合穿收腰的上衣，但是在穿着的时候应该注意，上衣的长度不宜把臀

118、部全部盖住 ，这样的话会使他们的身材显得更矮。矮瘦形的男子在西装的颜色选择方面以浅灰色等亮色为主，黑色、藏青、深灰色等深色调的衣服为副。 瘦高型和高胖型的男人，先说瘦高型的，这类男人主要是身材给人感觉特别单薄。西装嘛，得撑起来才会显得男人更气派。所以在选择方面，建议尽量买对排扣的西服，因为这类衣服纽扣的位置较低，穿上后可以显得他们的身体不那么单薄。而且最好选大宽格的西服，颜色也不宜过深，要以浅色系为主。而要是高胖了一点的人，最好的颜色以黑色、藏青色为主，单排扣，宽松式，如果选择带花纹，条纹，格子等西服，最好别太醒目。100100高级教学高级教学n如何选择西装如何选择西装n买西服时候，一定要注意

119、两看：一看做工，做工主要检查线迹、手工和夹面，一定要注意查看西服口袋两条开线条是否一致，上袖处有无褶皱，如果要是条纹或格子西服，则要看这两处的条格有没有对上。二看质感与颜色，通常耐穿的西服都有一个重要的因素，那就是天然的素材，比如纯半毛，最稳重的颜色多为藏青或是灰黑色，其他如咖啡色，深棕色都不太适合正式场合穿着。 n买西服一定要试穿，试穿时一定要将全部的扣子都扣上，看看肩膀是否吻合，肩膀如果过宽或者过窄，在视觉上和穿着上都会另人很不舒服。过宽的肩膀会让男人有小孩穿大人衣服的邋遢感觉。过窄了，则会把男人显得小里小气，失去男人的潇洒感。试穿的时候，注意将手臂抬起、放下，弯弯手肘看会不会出现皱褶紧绷

120、的感觉。这些都可以看出西装的剪裁款式是否合适自己的体型。再好看，再昂贵的衣服，一旦出现褶皱紧绷的现象，整体感觉便会大打折扣。西服试穿时，最好还要做一个伸展运动，这样可以看出一些问题，或背中太紧，或线绷着、太松都不行，西服上衣有1-2寸的修改余地，所以，西服上衣的长度如果长的不多，还是可以购买的。 n101101高级教学高级教学n买一套西服，第一件事就是拆口袋线，那新的西服口袋线到底该不该拆呢？一般来讲最好不要，因为如果你拆了外袋的线，西服便会很容易走样，所以，这里，一般干洗过一次之后再拆。不过，西服穿在身上，商标记得要先拆下来的。这个可能现在算是最普及的西装常识啦。还有，棕色系是一个比较特殊的

121、一个色系，所以棕色西服只能与棕色系的衬衫相配。 n如果穿单排扣西服，只须系最上面的一粒扣子，或者只系中间的扣子，或是系最上面的两粒扣子，不用一粒粒全系上。西服的袖子长度，是以手臂下垂后，袖子的下端边缘离拇指10厘米最为合适，比衬衫袖子短1厘米就对了。102102高级教学高级教学n西装的保养西装的保养 n好西服，七分工艺，三分保养，如果不注意日常保养的话，再好的西服，也会变得不值钱。所以，要想自己的西服穿得长久的话，就不能回家把西服乱扔，或随便搭在椅背上什么的。西服最重是有形，怎么能随便乱扔呢，当然有衣挂的话最好了，把它挂起来，先把兜里的东西掏干净，裤子上的皮带也最好取下来，因为这些东西被一起挂

122、在架上时，它们的重量可能造成衣服变形。此道理也可以类推到女装哦。所谓好衣服，除了款式上的新颖，更重要的是考究的版型，一般来讲，版型考究的衣服最好一进家门就把它们请进衣柜里。 n挂西服的衣架最好是木制的，两边还要向前弯弯的，因为木制衣架具有吸水性，可以吸收毛料西服中的水分，灰尘和湿气。其实一般来说，无论是男人的西装亦或者我们女人的正装啊比较好材质的外套啊，都比较适合木制的挂衣架，比较不损害衣服的版型。103103高级教学高级教学n衣服挂完还不算完事，有时间的话，每天最好要刷一刷，刷的时候，要掌握技巧，这样，刷毛与面料成90度角，用刷毛尖轻轻地扫。刷的顺序是两个前衣片、后背、 双肩、两只袖子、领子

123、。刷的时候一定要自上而下，因为这样刷衣服，不仅是为了清除灰尘，还能梳理和舒展纤维，使其得以休息。最最理想的做法是，用湿毛巾轻轻擦拭西服，然后放在通风处晾干，这样，第二天，再穿的时候，会干干净净，跟新的差不多。裤子要把它倒挂起来，是为了用其自身的重量使毛料的纤维舒展，恢复造型，另外，如果膝盖部分出现象鼓包，通过这样的吊挂，也会得以复原。 104104高级教学高级教学105105高级教学高级教学106106高级教学高级教学3A Principle of Business Etiquetten nAccept: be tolerant, dont be tolerant, dont embarras

124、s others, dont interrupt, embarrass others, dont interrupt, dont try to add easilydont try to add easilyn nAppreciate: use decent title, use decent title, remember others namesremember others namesn nAdmire: properly use compliments properly use compliments107107高级教学高级教学On what occasions should we f

125、ollow business etiquette?n nMeet for the first time : first first impression is very important.impression is very important.n nBusiness communication: celebration, business meeting, celebration, business meeting, negotiation, visit, welcome & send-negotiation, visit, welcome & send-off, etc.off, etc

126、.n nInternational communication: deal with a foreigner, foreigners may deal with a foreigner, foreigners may have some taboos.have some taboos.108108高级教学高级教学About shaking hands 1:n nListen to the following conversation Listen to the following conversation and fill in the blanks.and fill in the blank

127、s.n nTo refuse to shake hands is To refuse to shake hands is extremely _.extremely _.n n_ _ is a vital _ _ is a vital part of doing business.part of doing business.n nIf youre unable to shake hands If youre unable to shake hands because of illness and injury, you because of illness and injury, you s

128、hould _ and _ should _ and _ immediately.immediately.insultinginsultingExchangingExchanginghandshakeshandshakesapologizeapologizeexplainexplain109109高级教学高级教学About shaking hands 2:n nListen to the following conversation Listen to the following conversation and fill in the blanks.and fill in the blank

129、s.n nA firm handshake: _ your A firm handshake: _ your hand, make sure the _ of your hand, make sure the _ of your hand makes contact with the _ of hand makes contact with the _ of my hand, close your _ over the my hand, close your _ over the back of his hand; give a slight back of his hand; give a

130、slight _ with your fingers; two _ with your fingers; two quick _ and let go. quick _ and let go. webwebextendextendwebwebthumbthumbsqueezesqueezepumpspumps110110高级教学高级教学A firm handshake111111高级教学高级教学Who should extend hand first?n nthe younger or the elder?the younger or the elder?the elderthe eldern

131、 na lady or a gentleman?a lady or a gentleman? the ladythe ladyn nan inferior or a superior?an inferior or a superior?the superiorthe superiorn nthe host or the guest?the host or the guest?n nthe host (when the guest comes)the host (when the guest comes)n nthe guest (when the guest leaves)the guest

132、(when the guest leaves)112112高级教学高级教学How to shake hands?n nupward or downward?l lupward: youre warm, equal, upward: youre warm, equal, friendly.friendly.l ldownward: youre superior and downward: youre superior and eager to control others.eager to control others.n n gently or firmly?l lgently: youre

133、weak and distant.gently: youre weak and distant.l lfirmly: youre warm but may be too firmly: youre warm but may be too aggressive or offensive.aggressive or offensive.113113高级教学高级教学How to shake hands warmly?n nHold the other persons hand with your both hands?l lYes, you can. It means youre very Yes,

134、 you can. It means youre very warm and sincere and the person warm and sincere and the person youre holding hands with is your youre holding hands with is your close friend.close friend.l lYou can even pat his shoulder You can even pat his shoulder with your left hand and hold his or with your left

135、hand and hold his or her hand with your right hand.her hand with your right hand.114114高级教学高级教学Shake-hands Questions:n nHow should a man shake a womans hand?l lHe should only touch her fingers He should only touch her fingers softly.softly.n nCan I shake hands with a person while sitting?l lNo. You

136、must stand up to shake No. You must stand up to shake hands. But if youre a lady, you hands. But if youre a lady, you can sometimes extend your hand can sometimes extend your hand to a man while sitting.to a man while sitting.115115高级教学高级教学Shake-hands Tips:n nA man should take off his gloves or hats

137、 and then shake hands.n nA lady can shake hands while wearing gloves and hats.n nAn armyman wearing his service cap should first salute and then shake hands.n nDont shake hands across the others. It will cause bad luck.116116高级教学高级教学How to introduce a person?n nWho should be introduced to whom?l la

138、lady and a gentleman?a lady and a gentleman?n nThe gentleman should be introduced The gentleman should be introduced to the lady.to the lady.l lthe younger and the elder?the younger and the elder?n nThe younger should be introduced to The younger should be introduced to the elder.the elder.l lthe in

139、ferior and the superior?the inferior and the superior?n nThe inferior should be introduced to The inferior should be introduced to the superior.the superior.l lthe guest and the host?the guest and the host?n nThe guest should be introduced to The guest should be introduced to the host.the host.11711

140、7高级教学高级教学introductionsn nMay I introduce Mr. Cohen?n nTom, this is Jeff.n nId like introduce you to n nIm very glad to have the opportunity to meet you.n nIts a great pleasure to have the honor of making your acquaintance.n nIve heard so much about you.n nIm Peter Johnson, may I know your name?11811

141、8高级教学高级教学How to introduce yourself in a social/networking activity?n nListen to the following conversation Listen to the following conversation and fill in the blanks.and fill in the blanks.n n_ in business is _ in business is _ with other people who _ with other people who might be of help to you o

142、r whom you might be of help to you or whom you might be able to help. might be able to help. n nFind the _ people, Find the _ people, start with a _, give your start with a _, give your _, and say something about _, and say something about _. Dont wait for other _. Dont wait for other people to _ yo

143、u. people to _ you. NetworkingNetworkingconnectingconnectingapproachableapproachablegreetinggreetingnamenameyourselfyourselfintroduceintroduce119119高级教学高级教学Exchanging name cardsn nHow to give your name cards?l lYou smile and walk to the other You smile and walk to the other person and extend your na

144、me person and extend your name cards with both hands.cards with both hands.l lTurn your name card upside down Turn your name card upside down so that the other person can read so that the other person can read your name.your name. 名片的交换要领：面带微笑，走到使对方容易接到的距离，双手递给对方。注意要将名片倒过来，把自己的名字向着对方。120120高级教学高级教学H

145、ow to receive name cards?1.1.Say “thank you”.Say “thank you”.2.2.Read through the name card first. If Read through the name card first. If youre not sure about the youre not sure about the pronunciation of the name, just ask pronunciation of the name, just ask him or her.him or her.3.3.Put the name

146、card in the card file or Put the name card in the card file or a card case.a card case.n nDont play with the name card. Dont play with the name card. n nDont put the name card in your Dont put the name card in your pocket, especially back in your pocket, especially back in your trousers pocket.trous

147、ers pocket.121121高级教学高级教学How to chat? (taboo)n nThe following six topics are not supposed to be asked.1.1.politics and religion2.2.income3.3.age4.4.family members5.5.health6.6.personal experience122122高级教学高级教学How to chat? good topicsn nAs a social expert, the following topics are very good to start

148、a chat.1.1.weather2.2.beautiful country3.3.food4.4.sports123123高级教学高级教学How to end a meeting?n nDont leave suddenly.1.1.look at watch2.2.say goodbye and give reasons3.3.stand up4.4.say thanks5.5.shake hands and say thanks again6.6.leave (the guest will send off at the doorway)124124高级教学高级教学How to mak

149、e compliments?n ngeneral complimentsn nmake compliments accordinglyl lto young mento young menl lto middle-age mento middle-age menl lto womento womenn nActivity: sincere compliments the best smoother for Personal Relations125125高级教学高级教学complimentsn nYou should be proud of yourself.n nYour painting

150、shows a great deal of talent.n nI appreciate your self-confidence.n nYouve done a marvelous job.n nIts one of the nicest cars Ive ever seen.n nWell done! / Beautiful job! / Its terrific!n nWhat a lovely garden you have.response126126高级教学高级教学Responses to complimentsn nThank you. Its nice of you to sa

151、y so.n nIm glad you like it.n nThanks for saying so.n nThank you, but it really isnt anything special.n nThank you. Yours is even nicer.n nI feel flattered.127127高级教学高级教学make compliments according to different groups of peoplen nAccording to statistics ,the most welcome According to statistics ,the

152、most welcome compliment items are the pliment items are the following.n nTo Young men:To Young men:1.1.personalitypersonality2.2.abilityability3.3.hard-workhard-work4.4.appearanceappearance5.5.judgmentjudgment6.6.careercareer7.7.sinceritysincerity8.8.girlfriendgirlfriend128128高级教学高级教学to middle-age m

153、en1.1.the way they become success2.2.result of their work3.3.ability4.4.social status5.5.career6.6.bearing7.7.family8.8.credibility129129高级教学高级教学to women1.1.appearance2.2.ability3.3.husband and children4.4.taste5.5.young6.6.career7.7.kindness8.8.wisdom130130高级教学高级教学Activity: make complimentsn nEvery

154、 student writes a note of compliment to a imagined person with his/her signature.n nTeacher collects the notes and gives them randomly to a student.n nThe writer looks into the receivers eyes and reads the compliments to him/her sincerely.samplesample131131高级教学高级教学samplen nDear XXX,Dear XXX,n nYou h

155、ave the You have the most beautiful most beautiful eyes Ive ever eyes Ive ever seen.seen.n nNancyNancyn nDear XXX,Dear XXX,n nYour spoken Your spoken English is English is amazing! How I amazing! How I admire you!admire you!n nNancyNancy132132高级教学高级教学How to make apologies?n nPardon. / I beg your par

156、don.n nIm so sorry about the delay.n nExcuse me, but would you show me your ticket?n nSorry to have kept you waiting.n nIm sorry, but Im busy now.n nIt was very stupid of me.n nIt was my fault.n nI didnt mean that at all.response133133高级教学高级教学How to offer forgiveness?n nThats all right. / Never mind

157、.n nI quite understand. Please dont worry.n nId have done just the same in your place.n nThese things often happen; dont give it another thought.n nIt doesnt matter; dont let it upset you.Apologies in BusinessApologies in Business134134高级教学高级教学Apologies in business arean nListen to the following con

158、versation about apologies and fill in the blanks. n nA small gift as a _ of your _.n nSo remember: when you make _, the best thing is to _ immediately. When a _ apology is not enough, write a note and give a small gift. signsignsinceritysinceritymistakesmistakesapologizeapologizeverbalverbal135135高级

159、教学高级教学How to say thanks?n nI really dont know how to thank you I really dont know how to thank you enough.enough.n nIm very much obliged to you.Im very much obliged to you.n nIm most grateful to you for your Im most grateful to you for your kindness.kindness.n nId like to express my gratitude to Id

160、like to express my gratitude to you.you.n nI really appreciate your efforts.I really appreciate your efforts.n nIt was very nice of you to do me this It was very nice of you to do me this favor.favor.response136136高级教学高级教学Answers to thanksn nIm very glad to have been of help to you.n nIts really not

161、hing at all.n nNo trouble at all.n nDont mention it.n nThats all right.n nYoure welcome.n nMy pleasure.n nNot at all. / thank you.137137高级教学高级教学How to congratulate?n nWell done.n nCongratulations on your success in the exam.n nPlease accept my hearty congratulations.n nLet me congratulate you on you

162、r new appointment.n nIts really great to know that youve won the first prize!138138高级教学高级教学Protocols for business phone callsn nListen to the following conversation Listen to the following conversation and fill in the blanks.and fill in the blanks.n nIts simple: always _ Its simple: always _ yoursel

163、f when you call someone; yourself when you call someone; _ _ when someone is on the _ _ when someone is on the phone; be _ that business phone; be _ that business phone calls should be _ and phone calls should be _ and are different from private calls. are different from private calls. identifyident

164、ifystepstep awayawayformalformalawareaware139139高级教学高级教学How to make business calls?1.1.Prepare for the call: ( be attentive, Prepare for the call: ( be attentive, energetic, memo, phone number, energetic, memo, phone number, documents, paper, pen, etc. documents, paper, pen, etc. 2.2.Check the time

165、zone.Check the time zone.140140高级教学高级教学3.3.Choose the best time to make a Choose the best time to make a business call. business call. n nIf youre calling at business time, try If youre calling at business time, try not to make it just after starting work not to make it just after starting work or b

166、efore lunch time. or before lunch time. n nIf youre calling to a home, dont make If youre calling to a home, dont make it early in the morning or late at night. it early in the morning or late at night. You can make it during lunch time or You can make it during lunch time or dinner time or in the e

167、vening.dinner time or in the evening.4.4.Dial: 0 - country code distance Dial: 0 - country code distance code phone numbercode phone number5.5. ( U.S.: 1, Canada: 1, Japan: 81, ( U.S.: 1, Canada: 1, Japan: 81, Korea: 82, UK: 44, China: 86)Korea: 82, UK: 44, China: 86)141141高级教学高级教学6.6.“Hello, is tha

168、t ABC company?”“Hello, is that ABC company?”7.7.“This is XXX from XXX.”“This is XXX from XXX.”8.8.“May I speak to XXX?”“May I speak to XXX?”9.9.When you hear “wait a moment, please.”, When you hear “wait a moment, please.”, you should say “thank you.” and wait. you should say “thank you.” and wait.

169、You can not leave it for something else.You can not leave it for something else.10.10.When you hear “ He is not in.”, you can When you hear “ He is not in.”, you can not just hang it up. You can say as not just hang it up. You can say as follows:follows:l l“Oh, thanks. Then Ill call him later.”“Oh,

170、thanks. Then Ill call him later.”l l“Oh, could I leave a message.”“Oh, could I leave a message.”l l“Oh, would you please ask him to call “Oh, would you please ask him to call me back? Thanksme back? Thanks142142高级教学高级教学11.11.If you have dialed the wrong If you have dialed the wrong number, you shoul

171、d not ask, “ number, you should not ask, “ whats your number? whos that?” whats your number? whos that?” You should say: “ Is that You should say: “ Is that XXXXXX?” and “ Oh, sorry. I must XXXXXX?” and “ Oh, sorry. I must have dialed the wrong number.”have dialed the wrong number.”12.12.Your voice

172、should be natural, Your voice should be natural, pleasant, not too loud or too low. pleasant, not too loud or too low. Keep away from artificial manners. Keep away from artificial manners. Smile while speaking.Smile while speaking.143143高级教学高级教学How to receive business calls?1.1.Pick up the call afte

173、r it rings for the Pick up the call after it rings for the second time. If you pick it up after it second time. If you pick it up after it rings for over four times, you rings for over four times, you should apologize.should apologize.2.2.“Hello, this is ABC company.” or “Hello, this is ABC company.

174、” or “Good morning, this is XXX “Good morning, this is XXX company.”company.”3.3.Introduce yourself, “ This is XXX.”Introduce yourself, “ This is XXX.”4.4.“Can I help you?” “Can I help you?” 144144高级教学高级教学5.5.Listen attentively. Say “ yeah, hmn, Listen attentively. Say “ yeah, hmn, right, ok” from t

175、ime to time.right, ok” from time to time.6.6.If its not for you, you should say, “ If its not for you, you should say, “ wait a moment.” wait a moment.” 7.7.If you can not find the person, you If you can not find the person, you should say, “ Do you want to leave should say, “ Do you want to leave a

176、 message?”a message?”8.8.How to leave a message.How to leave a message.9.9.Who should hang up first? Who should hang up first? 145145高级教学高级教学6.6.While youre receiving the call, you While youre receiving the call, you can not leave for over 30 seconds.can not leave for over 30 seconds.n nPlease wait

177、a moment. I have to Please wait a moment. I have to answer a call. answer a call. n n(Please go ahead. No problem.)(Please go ahead. No problem.)n nHello, This is Denis. Im busy at the Hello, This is Denis. Im busy at the moment. May I return your call in moment. May I return your call in 10 minutes

178、?10 minutes?n nDog eats boneDog eats bone146146高级教学高级教学words & phrases for phones（1）n nput/send put/send through through n nengagedengagedn nhold onhold onn nhang uphang upn navailable available 空闲的空闲的n nreceiver receiver 听筒听筒n ndialdialn nextensionextensionn nIDD: IDD: international international d

179、irect direct 国际直拨国际直拨电话电话n narea code area code 区号区号n ndirect line:direct line:直拨直拨电话电话147147高级教学高级教学words & phrases for phones（2）n nmobile phone mobile phone 移动电话移动电话n ncordless phone cordless phone 无绳电话无绳电话n ncellular phone cellular phone 手机手机n nswitchboard operator switchboard operator 接线员接线员n nc

180、ollect call (Am)/ reverse charge call collect call (Am)/ reverse charge call (Br.) (Br.) 对方付费的电话对方付费的电话n npeak time / cheap time call peak time / cheap time call 线路忙线路忙/ /线线路不忙路不忙match words148148高级教学高级教学Activity : Match the wordsn nCan you match the verbs to the most appropriate noun phrases in the

181、 table below? The first one has been done for you.149149高级教学高级教学calldialplay backpresstakeholdpick upmakea callthe phonethe linethe operatoryour voice-mail messagesa numberthe redial buttona message150高级教学Leaving a messageNov. 5th,2004Nov. 5th,2004Mr. Liu,Mr. Liu, Ms. Lisa Alicia from International

182、Ms. Lisa Alicia from International Corporation in Los Angeles called Corporation in Los Angeles called you this morning about the new price you this morning about the new price and catalogue of bed sheets and and catalogue of bed sheets and pillowcases. Please return her call at pillowcases. Please

183、return her call at 001-818-5708628 before tomorrow 001-818-5708628 before tomorrow afternoon. She wanted to talk about afternoon. She wanted to talk about the new order as well.the new order as well.Zhao LinZhao Lin151151高级教学高级教学Memon nTo: Mr. Liu ZhongTo: Mr. Liu Zhongn nFrom: Zhao LinFrom: Zhao Li

184、nn nDate: Nov. 5Date: Nov. 5thth ,2004 ,2004n nSubject: Subject: return call to Lisareturn call to Lisa Ms. Lisa Alicia from Ms. Lisa Alicia from International Corporation in Los International Corporation in Los Angeles called you this morning Angeles called you this morning about the new price and

185、catalogue of about the new price and catalogue of bed sheets and pillowcases. Please bed sheets and pillowcases. Please return her call at 001-818-5708628 return her call at 001-818-5708628 before tomorrow afternoon. She before tomorrow afternoon. She wanted to talk about the new order wanted to tal

186、k about the new order as well.as well.152152高级教学高级教学Tips: How to handle a complaining call1.1.Lower your pitch/voice. Speak Lower your pitch/voice. Speak slowly and clearly.slowly and clearly.2.2.Remember that your instinctive Remember that your instinctive reaction to someone who starts to reaction

187、 to someone who starts to “chew you out” (“chew you out” (严厉责备严厉责备)is to get )is to get pretty huffy(pretty huffy(发怒的发怒的)yourself. That is )yourself. That is the worst thing you can do.the worst thing you can do.3.3. “Whats the matter?” “Whats the matter?” “Im sorry you said so. Could I “Im sorry yo

188、u said so. Could I help?”help?”153153高级教学高级教学4.4.Listen carefully and do not interrupt. Listen carefully and do not interrupt. Do not argue or contradict(Do not argue or contradict(反驳反驳). ). Agree if you can without misleading. Agree if you can without misleading. Let them know you understand the Le

189、t them know you understand the cause of anger and perhaps even cause of anger and perhaps even feel the anger is justified.feel the anger is justified.5.5.If you or the office is at fault, admit it If you or the office is at fault, admit it but do not dwell on (but do not dwell on (详细地叙述详细地叙述) it. )

190、 it. Nothing will lower an angry callers Nothing will lower an angry callers temperature faster than honest temperature faster than honest acknowledgement of an error.acknowledgement of an error. “ Its our fault.”“ Its our fault.”154154高级教学高级教学6.6.“I can fully understand your trouble.”“I can fully u

191、nderstand your trouble.”7.7.Explain the reason calmly and Explain the reason calmly and sincerely, dont exaggerate.sincerely, dont exaggerate.8.8.If the caller keeps complaining, you If the caller keeps complaining, you can say:can say:n n “I know you want to catch the “I know you want to catch the

192、meeting, so shall we start now?”meeting, so shall we start now?”n n “Shall we get down to business “Shall we get down to business now?”now?”n n “Since its urgent, shall we solve “Since its urgent, shall we solve the problem first?”the problem first?”155155高级教学高级教学9.9.Do everything you can to correct

193、 the trouble that produced the storm. 10.10.If youre not entitled to give more compensation, youd better say “ Im afraid the best I can do is ”11.11.If immediate action is impossible, indicate that the matter will be looked into promptly and followed with a reply. Thank the caller for bringing it to

194、 your attention.156156高级教学高级教学12.12. “I promise it should not happen again.”13.13.Thank you for calling. Your advice is really helpful. Well look into it immediately. Well call you before this Friday to tell you the latest progress.157157高级教学高级教学How to be a good guest?n nListen to the following conv

195、ersation Listen to the following conversation and fill in the blanks.and fill in the blanks.n nUnless you have food _ or Unless you have food _ or need to follow a special _, need to follow a special _, taking your own food with you would taking your own food with you would be rude. The rule is to “

196、_ _. be rude. The rule is to “_ _. n nIf there is something you dont like, If there is something you dont like, dont _ your hosts _. Have a dont _ your hosts _. Have a little bit of _ to be polite little bit of _ to be polite but _ _ on the things you like. but _ _ on the things you like. n nDont fo

197、rget when the visit is over to Dont forget when the visit is over to send a handwritten _ note.send a handwritten _ note.allergiesallergiesdietdietmakemakedodoletletknowknoweverythingeverythingfillfillupupthank-youthank-you158158高级教学高级教学How to extend invitation?n nI wonder if you would care to go on

198、 holiday with us.n nI would like to invite you to my wedding next Tuesday.n nMay I invite you to my birthday party?n nDo you feel like drinking a coke?n nWhat would you say to a ride in the country with us?More159159高级教学高级教学n nMay I have the pleasure of the dance?n nWhat about some soft drinks?n nWh

199、at about going to see a movie?n nCome and join us for a chat.n nWill you join us for a game of bridge?(桥牌)reply160160高级教学高级教学Replies to invitations (positive)n nThat sounds very nice, but Im not sure if I can.n nCould I let you know this evening?n nYeah, Id love to. Thank you very much.n nThats very

200、 kind of you. Thank you.n nYes, great. / Yes, with pleasure. / Yes, thanks.161161高级教学高级教学Replies to invitations (negative)n nId love to, but Id love to, but n nIts very kind of you, but I dont really Its very kind of you, but I dont really think I can.think I can.n nThank you, but Im afraid I have T

201、hank you, but Im afraid I have classes.classes.n nIf you dont mind, Id rather not. Im If you dont mind, Id rather not. Im not feeling well today.not feeling well today.n nI cant, Im afraid. You see my paper I cant, Im afraid. You see my paper is due tomorrow.is due tomorrow.n nNo, I cant. Not then n

202、or any other No, I cant. Not then nor any other time. Sorry.time. Sorry.n nNot really, thanks all the same.Not really, thanks all the same.162162高级教学高级教学A formal invitation: more formalOn the occasion of the 45th anniversary of the founding of the Peoples Republic of ChinaZhejiang Provincial Peoples

203、 Government requests the pleasure of your company at a National Day receptionon 29th September (Thursday), 1994at 6:00 p.m.in the Banquet Hall, Villa 1Xi Zi Guest Hotel R.S. V. P. Tel.:1234567Dress: Formal 163163高级教学高级教学A formal invitation: 浙江省人民政府的一张请柬请 柬 为庆祝中华人民共和国成立四十五周年谨订于一九九四年九月二十九日（星期四）晚六时在西子宾

204、馆一号楼宴会厅举行国庆招待会。 敬请光临(请务必回复）浙江省人民政府practice: an informal one164164高级教学高级教学Practice: An informal invitation钟华先生个人茶会的请柬李铃小姐李铃小姐: 本人订于一九九五年九月二本人订于一九九五年九月二十一日（星期一）晚十一日（星期一）晚8时至时至9时在时在杭州大学教工餐厅举行茶会。杭州大学教工餐厅举行茶会。 敬请光临敬请光临钟华先生钟华先生English Version165165高级教学高级教学An informal invitation of Mr. ZhongMr. Zhong Huare

205、quests the pleasure of the company ofMiss Li Lingat a tea partyin the Staff Restaurant ofthe Hang Zhou Universityon Monday, September 21st, 1995from 20:00 to 21:00Chinese VersionMore166166高级教学高级教学An invitation & its replyThe Chairman And Board OfInternational Enterprises Ltd.requests the pleasure of

206、 your company at a banquet to be held at the Hall of Enterprises Ltd, 10 Park Road, Beijing at 8:00 pm on Friday, September 5th.Evening Dress R.S.V.Pto the Secretarytel.: 68862519Reply167167高级教学高级教学 Ms Nancy Tu thanks the Chairman and Board of International Enterprises Ltd. for their kind invitation

207、 to the banquet to be held at the Hall, 10 Park Road, Beijing at 8:00 pm on Friday, September 5th, which is accepted with much pleasure but regrets that she is unable to accept owing to a prior engagementan invitation to wedding168168高级教学高级教学Invitation to weddingDoctor and Mrs. John Huntington Smith

208、Request the honor ofMr. and Mrs. Edward Fitzgeralds Presence at the marriage of their daughterMillicent JaneTo Mr. James Edward PopeSaturday, the first of NovemberAt twelve oclockSt. Johns churchR.S.V.P.169169高级教学高级教学Reply to the invitationMr. and Mrs. Edward FitzgeraldAccept with pleasureDoctor and

209、 Mrs. John Huntington Smiths Kind invitation forSaturday, the first of November170170高级教学高级教学RSVPn nListen to the following conversation and fill in the blanks. n nWhen you see RSVP, _ immediately, say what you plan to do and do what you say. In an _, _ immediately and _. respondemergencycallapologi

210、ze171171高级教学高级教学How to prepare a business visit?1.1.set agenda/ itinerary2.2.book tickets, arrange accommodation3.3.make appointments & confirm with writings4.4.prepare document5.5.prepare personal necessity6.6.take proper gifts172172高级教学高级教学agenda for Mr. Wangs visitn nJan. 12th(Sunday)Jan. 12th(Su

211、nday)l l18:35 Flight No. NW415 to Las Vegas18:35 Flight No. NW415 to Las Vegasn nJan. 13rd(Monday)Jan. 13rd(Monday)l l7:12 am arrive Los Vegas7:12 am arrive Los Vegasl lLas Vegas HotelLas Vegas Hotell l12:30 am meet Mr. Smith in his office, 12:30 am meet Mr. Smith in his office, the Pacific corporat

212、ionthe Pacific corporationn nJan. 14Jan. 14thth (Tuesday) Jan. 18 (Tuesday) Jan. 18thth (Sunday) (Sunday)l l9:00 to 17:00 attend the exhibition9:00 to 17:00 attend the exhibition173173高级教学高级教学n nJan. 19Jan. 19thth (Monday) Jan.22 (Monday) Jan.22ndnd (Thursday)(Thursday)l l8:00 am Fly to New York FL

213、No. 8:00 am Fly to New York FL No. WL1366WL1366l l10:51am arrive New York10:51am arrive New Yorkl lNew York HotelNew York Hotell l14:00 meet Mr. Andrew Miller of 14:00 meet Mr. Andrew Miller of International Ltd. in his officeInternational Ltd. in his officen ndiscuss purchase of the testing discuss

214、 purchase of the testing systemsystemn nJan. 22nd 19:21 (Thursday)Jan. 22nd 19:21 (Thursday)l lfly to Los Angeles FL No. EL213fly to Los Angeles FL No. EL213l larrive 21:26 arrive 21:26 l lthe Grand Hotel the Grand Hotel 174174高级教学高级教学n nJan. 23rd (Friday)l l10:00 am meet Mr. David Lee of 10:00 am m

215、eet Mr. David Lee of Atlantic CorporationAtlantic Corporationl ldiscuss about the agent contractdiscuss about the agent contractn nJan. 24th (Saturday)l lentertainment: Jazz Concertentertainment: Jazz Concertn nJan. 25th (Sunday)l l10:55 am Fly back to Shanghai 10:55 am Fly back to Shanghai FL No. C

216、A210FL No. CA210n nJan. 26th (Monday)l l6:10 am arrive Shanghai6:10 am arrive Shanghai175175高级教学高级教学Arranging dinners: how to be a good hostn nListen to the following conversation Listen to the following conversation and fill in the blanks. and fill in the blanks. n nAs a host, its your responsibili

217、ty to As a host, its your responsibility to choose an appropriate _, choose an appropriate _, _ _ as much as possible _ _ as much as possible ahead of time such as arranging for ahead of time such as arranging for how to _ _ _ and how to _ _ _ and requesting a nice _. Then it will requesting a nice

218、_. Then it will be an _ evening for all. be an _ evening for all. restaurantrestauranttakingtakingcarecarepaypaythethebillbilltabletableenjoyableenjoyable176176高级教学高级教学Set upon agenda: fill in the blanksn nApril 12 (Tuesday)April 12 (Tuesday)l l18:30 Guangzhou airport 18:30 Guangzhou airport l larri

219、ve FL No. CA0113arrive FL No. CA0113l lMeet John Smith & Richard LamplMeet John Smith & Richard Lampll l _ _ Hotel Hoteln nApril 13 (Wednesday) April 14 April 13 (Wednesday) April 14 (Thursday )(Thursday )l l10:00am 16:00 meeting room 310:00am 16:00 meeting room 3l ldiscuss:discuss:1.1._GardenGarden

220、clear up: personnel training & clear up: personnel training & spare partsspare parts177177高级教学高级教学2.2._3.3._n nApril ( )April ( )l lvisit the Spring Fairvisit the Spring Fairn nApril ( ) ( )April ( ) ( )l lrecreation: _recreation: _ _ _n nApril ( )April ( )l lvisit the plantsvisit the plantsn nApril

221、 19 (Tuesday )April 19 (Tuesday )l l10:00 am FL CA0159 10:00 am FL CA0159 l lfly to Beijingfly to Beijingl lsee them off at the airportsee them off at the airportdiscuss a contractdiscuss a contractfound a joint venturefound a joint venture1515FridayFriday1616SaturdaySaturday1717SundaySundaygolf, on

222、e-day tour of golf, one-day tour of GuangzhouGuangzhou1818MondayMonday178178高级教学高级教学making accommodationn nI need two single rooms for 7 nights.n nWe have two guests from Los Angeles: Mr. John Smith and Mr. Richard Lampl.n nOK.n nDo they have en-suite / private bathrooms?different hotels179179高级教学高级

223、教学hotel typesn nluxury & five-star hotels: include almost everything.n nfour-star hotels: are very good.n nthree-star hotels offer standard facilities.n none or two star hotels: cheaper, basic accommodation, sometimes a shared bathroom.different accommodations180180高级教学高级教学different accommodationsnm

224、otel: for motorist, normally situated on main roads.ncommercial hotel: in the town center for business people.nconference hotel: includes meeting and exhibition facilities, audiovisual equipment, banquet rooms, etc.nresort hotel: at tourist resorts, for people on holiday181181高级教学高级教学nhealth spa: of

225、fers medical treatment, exercise programs and other recreational facilities.nholiday village: a number of small cottages or bungalows(平房) with cooking facilities.nbed and breakfast (B&B): accommodation in private homes.ndormitory/ youth hostel: sleeping facilities, usually with cooking facilities.18

226、2182高级教学高级教学different roomsn na single is a bedroom for one person.n na double is a bedroom for two people.n na twin-bedded room has twin beds.n na suite is a set of rooms.183183高级教学高级教学How to make flight reservation?n nId like two tickets to Beijing on the 19th.n nThere are seats available on Fligh

227、t CA0159.n nIs it a non-stop flight? What time does it leave? What time does it arrive in Beijing? What exactly is the air fare for economy class? n n184184高级教学高级教学n nOk. Could you book two tickets for me on that flight, please?n nMay I have the travellers names, please?n nYes, Mr. John Smith and Mr

228、. Richard Lampl. Ill send someone to pick up the tickets on Friday.185185高级教学高级教学words about flightn nair fareair faren npassportpassportn ncheck in at the check in at the airportairportn nfully bookedfully bookedn nan alternative flightan alternative flightn ncancellationscancellationsn nstopoverst

229、opovern npick up the ticketpick up the ticketn nreconfirmreconfirmn nvacancyvacancyn nfree luggage free luggage allowanceallowancen nexcess luggageexcess luggagen nhand luggagehand luggagen nluggage check-in luggage check-in receiptreceiptn nboarding passboarding pass186186高级教学高级教学Company Structure:

230、 a manufacturing companyoffice centerproduction shopswarehouseplantA.I.S.AssemblyPackingOffice187187高级教学高级教学office buildingSecond floor WestG.M.officeAccounting Dept.Financial Dept.Personnel Dept.Second floor EastI.T. Dept.R&D Dept.Labfirst floor westsecond floor westsecond floor eastfirst floor eas

231、t188188高级教学高级教学first floor westQ. C. Dept.I. E. Dept.first floor eastafter-sales Dept.Imp.& Exp. Dept.Customs Dept.P.C. Dept.I.C. Dept.purchasing dept.V.Q.A. Dept.Q.C. Dept.: Quality ControlI. E. Dept.: Industrial EngineeringP.C. Dept.: Production ControlI.C. Dept.: Inventory ControlV.Q. A. Dept.: V

232、endor Quality Assurance 189189高级教学高级教学Seeking Business Possibilitiesn nProspective dealers abroad may be approached through the following channels:1.1.Attend the export commodities fair or exhibition.2.2.Inquire the chamber of commerce or the commercial counselors office.190190高级教学高级教学3.3.Get introd

233、uction from other business connections.4.4.Make mutual visits by trade delegations or groups.5.5.Make market investigations.6.6.Self-introduce by customers themselves.7.7.Inquire through banks.8.8.Put ads in newspapers & magazines.191191高级教学高级教学Negotiation principles: equality principlenIn a success

234、ful negotiation, each party must gain something or there is no reason for the other party to participate. Therefore, either party should be well prepared for the negotiation and ready to satisfy each others needs on an equal basis.192192高级教学高级教学Negotiation principles: sincere cooperationnIn negotiat

235、ion, both parties are making concessions. They always keep in mind that the concessions one party gets from the other party should be more valuable than the ones he makes for the other party. The purpose of this is to seek a win-win situation instead of a win-lose one.nA negotiator needs to be canny

236、 and even difficult to deal with. But at the same time he should be one who keeps his words and trustworthy.193193高级教学高级教学Negotiation principles: keep it flexible & fluidnAny negotiation is a process of constant thinking, exchanging of information and continuous concession of both parties. Apart fro

237、m sticking to principles you should also master in a flexible way various negotiation techniques, assess whats in the other partys mind, what their needs are and what their tactics will be. By doing this you will put yourself in an active and favorable position in the process of negotiation.194194高级

238、教学高级教学Negotiation Etiquette: Dress codenIn Latin Europe & Latin America: people pay special attention to the style and quality of both mens and womens clothing and accessories.nIn the middle east: businessman often judges a person by the quality and price of his briefcase, watch, pen and jewelry. So

239、 one should wear and carry the best one has.195195高级教学高级教学nIn Germany: Germans feel more comfortable doing business with men whose shoes are brightly polished.nThroughout Asia: It is a good idea to wear slip-on shoes, such as high quality loafers because custom requires removing foot wear when enter

240、ing temples, peoples homes and some offices as well.196196高级教学高级教学nIn the U.S.: Americans pay special attention to the condition of ones teeth, so youd better arrange for a visit to your dentist for a clearing as part of your preparation. nIn Muslim countries: Female visitors should dress so as to s

241、how as little bare skin as possible.197197高级教学高级教学Negotiation Etiquette: KissingnYoull probably kiss and be kissed for the first meeting. But dont worry. At subsequent meetings foreigners are excused from all that casual kissing if they do not wish to participate.nFor men who do decide to join in, w

242、hen kissing a womans hand or cheek dont actually touch the skin. Just kiss the air a few millimeters from her hand or cheek.198198高级教学高级教学nCheek-kissing: The proper British people usually kiss just one (on the right cheek), the French twice ( left, right) and the passionate Belgians three times: lef

243、t, right, left. nHand-kissing: Like the Italians and Spanish, a German is more likely to kiss the hand. 199199高级教学高级教学nFor non-European women: When a man raises the hand to his lips, the appropriate response is to react as though this is the fifth time it has happened that day, just acknowledge that

244、 gesture with a slight smile.nSome male visitors to Russia are not quite comfortable with being kissed on the lips by Russian men while enfolded in a great bear hug.200200高级教学高级教学Business Gifts: what to give?nWhat to give? Good choices are:l quality writing instruments, l branded whisky, lpicture bo

245、oks about ones city, region or county land products ones home country is famous for.201201高级教学高级教学nWhen to give? lIn Europe, gifts are given after the agreement is signed. lIn Japan and most other Asian countries, gifts are given at the end of the meeting. lNote that North America is not a gift-givi

246、ng culture. Many American negotiators feel uncomfortable if presented with an expensive gift.Business Gifts: when to give?202202高级教学高级教学nIn Japan, the wrapping of the gift is at least as important as the gift itself. In Japan and the rest of Asia, people present and receive any gift with both hands,

247、 except in Thailand where the present is handed over with one right hand supported by the left. nIn North & South America, the gift will more likely be opened immediately.Business Gifts: how to give?203203高级教学高级教学Dining TaboosnMuslims do not drink alcohol or eat any pork product. Many avoid shellfis

248、h as well. Jew share some of these food taboos.nHindus avoid beef ; most are strict vegetarians.nBuddhists are often strict vegetarians, but many Thailand Buddhists enjoy beef as long as someone else has done the slaughtering for them.nItalians only drink cappuccino in the morning before 10 am.20420

249、4高级教学高级教学Negotiating Style: American stylenThe American style is very direct and they try to demand the same from counterparts. Generally, Americans openly disagree and use aggressive persuasive tactics, such as threats and warnings.nAmericans tend to make concessions throughout the negotiations, se

250、ttling one issue, then proceeding to the next. They are used to cutting deals just to save time.nAmericans make decisions based upon the bottom line and on cold, hard facts. They do not play favorites. Economics and performance count, not people.205205高级教学高级教学n nGerman Style:l lGerman negotiators ar

251、e known for German negotiators are known for very thorough preparation. During very thorough preparation. During the negotiation, he will put the the negotiation, he will put the issue and bids clearly, firmly and issue and bids clearly, firmly and assertively. The patterns of assertively. The patte

252、rns of negotiating are: thorough, negotiating are: thorough, systematic, highly prepared, low in systematic, highly prepared, low in flexibility and compromise.flexibility and compromise.Negotiating Style: German style206206高级教学高级教学nFrench negotiators are reputed to have three main characteristics i

253、n international dealings: la great deal of firmness, lan insistence on using French as the language for negotiation, land a preference to make an outline agreement, then an agreement in principle, then headings of agreement, repeatedly covering the whole breadth of a deal.Negotiating Style: French s

254、tyleMore207207高级教学高级教学nThe French love to argue. All contacts must be completely in French. Do not make intense criticism and avoid raising ones voice. Drinking wine will be part of the negotiation process. Negotiators may find themselves at two-hour lunches.208208高级教学高级教学Negotiating style: British

255、stylenArrange appointments in advance and present an agenda as early in the process as possible.nThe English are reserved rather than expressive or demonstrative in the way they communicate. The business lunch is very popular in Britain. Much negotiation will be done with knife and fork in hand.2092

256、09高级教学高级教学Negotiating Style: Russian stylenRussians arrive at the table with clear objectives and make few concessions early in the discussions. They are extremely warm. Its very difficult to dislike them on a personal level. nThey use some hardball tactics: table-pounding, emotional outbursts, brin

257、kmanship, loud threats and walkouts.more210210高级教学高级教学nMore often, the Russian counterparts will simply try to out-wait one, exploiting the presumed impatience. Counter this with patience, patience and more patience.nThe Russian decision-making is rather bureaucratic. Even the simplest deals will ta

258、ke a great deal of time when compared to other industrialized powers.nImportant points must be stressed continually as the Russians tend to look at the totality rather than the details of a contract.211211高级教学高级教学Negotiating Style: Australian stylenThe Australians encourage long-term relationships a

259、nd prefer to work with people they count as friends. nSince formalities are minimal, negotiations more at a quick pace. Show up on time and come prepared.nBe direct while negotiating, as the Australians are keen to spot deception and they feel no hesitation to walk away from the table if they feel o

260、ne is holding back information.nSince Australians tend to dislike too much bargaining, visiting negotiators will get better results by opening discussions with a realistic bid.212212高级教学高级教学About the Guangzhou Fairn nThe Chinese Export Commodities Fair takes place in Guangzhou twice a year. Its also

261、 known as the Guangzhou Fair. The Spring Fair opens on April 15th and closes on April 30th. The Autumn Fair begins on October 15th and ends on October 30th. 213213高级教学高级教学nA large variety of items are on display at the Fair, such as light industrial products, electronic goods, machinery, household i

262、tems, textiles, garments, handicrafts, medical equipment, toys and so on. They attract thousands of visitors to the place.nAt the Fair, a lot of foreign businessmen have negotiations with the Chinese exporters. Some make inquiries; others place orders. They discuss business and conclude transactions

263、 on the spot.214214高级教学高级教学Vocabulary for claimn naccept a claimaccept a claimn nentertain a claimentertain a claimn nreject a claimreject a claimn ndismiss a claimdismiss a claimn nsettle a claimsettle a claimn nwithdraw a claimwithdraw a claimn nfile a claimfile a claimn na copy of the Inspection

264、Certificatea copy of the Inspection Certificaten none copy of Survey Reportsone copy of Survey Reportsn ninsurance policyinsurance policy215215高级教学高级教学Western table mannersn nListen to the following conversation and fill Listen to the following conversation and fill in the blanks. in the blanks. n n

265、How you _ getting food to your How you _ getting food to your mouth is a big part of your _ mouth is a big part of your _ image. image. n nWith the American style, you hold the fork With the American style, you hold the fork in your _hand and the knife in your in your _hand and the knife in your _ h

266、and to cut your meat or _ hand to cut your meat or vegetables. Then you place the knife on vegetables. Then you place the knife on the top of your _ with the _ the top of your _ with the _ facing in. Next you _ the fork to facing in. Next you _ the fork to your right hand. Now with the fork in your

267、your right hand. Now with the fork in your right hand, you take the food to your mouth right hand, you take the food to your mouth with the fork _ up. with the fork _ up. handlehandleprofessionalprofessionalleftleftrightrightplateplatebladebladetransfertransfertinestines216216高级教学高级教学Banquet: How to

268、 use knife and fork? Fork left, knife right or the other way round? Continental way or American way?217217高级教学高级教学Banquet: tips 1n nHow to use the table napkin?l lPut it on your laps instead of Put it on your laps instead of under your neck.under your neck.l lDont use it as a handkerchief.Dont use i

269、t as a handkerchief.n nHow to use the toothpicks?n nLets have another toast.l lSay when. Say when. l lWhen, Im beginning to feel high.When, Im beginning to feel high.n nGift: a bottle of wine218218高级教学高级教学Banquet: tips 2nCan we drink as much as we can?lYoud better drink only one third of your normal

270、 liquor capacity.lIf youre drunk and made a fool of yourself, you should apologize to the host the next day.lUsually, we can only pour two third of the whole glass. Because the rest one third of the glass is left for the bouquet of the wine. 219219高级教学高级教学Banquet: tips 3nCan we smoke after the dinne

271、r?lYoud better not unless the host did it first.lIf you have to, you should ask permission from the host and your neighbors, especially from ladies.nDo you mind my smoking?nNo, please go ahead.lSmoking is bad for your health and teeth.220220高级教学高级教学How to order?n nShould we order something cheap to

272、Should we order something cheap to save money for the host?save money for the host?l lNo, it may embarrass the host.No, it may embarrass the host.n nShould we order some expensive Should we order some expensive dishes?dishes?l lNo, it may also make the host feel No, it may also make the host feel ba

273、d.bad.n nLet the host order first and then Let the host order first and then order accordingly.order accordingly.n n“Ill have what youre having.”“Ill have what youre having.”221221高级教学高级教学Banquet: How to drink soup?n nHow to use a spoon?How to use a spoon?l lWill you use it Will you use it laterally

274、 or vertically?laterally or vertically?n nHow to drink very hot How to drink very hot soup?soup?l lCan I blow it ?Can I blow it ?l lCan I stir it to cool it?Can I stir it to cool it?moremore222222高级教学高级教学Drinking soupn nListen to the following conversation about Listen to the following conversation

275、about drink soup and fill in the blanks.drink soup and fill in the blanks.n nI spoon my soup away from me means I spoon my soup away from me means you spoon the soup toward the _ of you spoon the soup toward the _ of the bowl and then bring the spoon _ to the bowl and then bring the spoon _ to your

276、mouth. your mouth. n nSpoon the soup toward the _ or _ Spoon the soup toward the _ or _ of the bowl and then bring the spoon _ of the bowl and then bring the spoon _ to your mouth; _ is considered bad to your mouth; _ is considered bad manners in Western etiquette; if the soup is manners in Western

277、etiquette; if the soup is too hot, _ it slightly or simply wait; tip too hot, _ it slightly or simply wait; tip your bowl away from you to _ the your bowl away from you to _ the last spoonful of soup. last spoonful of soup. frontfrontbackbackcentercenterfrontfrontbackbackslurpingslurpingstirstirretr

278、ieveretrieve223223高级教学高级教学how to eat bread?n nListen to the following conversation and fill the blanks.n nBread goes on your bread and butter _ which is on your _ above the forks; to eat bread, dont _, but _ _ a small piece, _ it if you like and eat it and continue until you are _ or have _ the whol

279、e thing. plateleftbitetearoffbuttersatisfiedeaten224224高级教学高级教学Arrange the order of courses:n nsalad & bread -salad & bread -n ndessert -dessert -n nsoup -soup -n ncoffee -coffee -n nfish -fish -n nmeat & -meat & -vegetablevegetable(2)(2)(5)(5)(1)(1)(6)(6)(3)(3)(4)(4)汤和餐前小吃鱼和海鲜肉和蔬菜餐后甜点咖啡225225高级教学高级

280、教学 traditional three-course dinner226226高级教学高级教学traditional five-course dinnerchoose correct dishware: bread & butter salad fish potato pudding meat red wine champagne wine soup227227高级教学高级教学Choose the main course for people: preference.n nfishfishn noysteroystern nlocustlocustn nbeefbeefn nvegetabl

281、evegetablen nsnakesnaken nsnailsnailn nAmericanAmericann nFrenchFrenchn nAfrican ZuluAfrican Zulun nJewJewn nHinduHindun nRussianRussiann nChineseChinese228228高级教学高级教学Choose the main course for people: taboos.n nfishfishn noysteroystern nlocustlocustn nbeefbeefn nporkporkn nsnakesnaken nsnailsnailn

282、nAmericanAmericann nFrenchFrenchn nAfrican ZuluAfrican Zulun nJewJewn nHinduHindun nRussianRussiann nChineseChinese229229高级教学高级教学match different wine with different coursen nsoup: thin soup soup: thin soup fruit wine fruit wine thick soup thick soup wine winen nhors doeuvre: fruit winehors doeuvre:

283、fruit winen nfish, seafood, chicken: winefish, seafood, chicken: winen nsteak, pork, beef, venison: red winesteak, pork, beef, venison: red winen neastern food: beer or pink wineeastern food: beer or pink winen nvegetable: light red wine or pink winevegetable: light red wine or pink winen ndessert:

284、sweet winedessert: sweet winetaste wine230230高级教学高级教学taste winen npurpose: check the temperature and purpose: check the temperature and quality of winequality of winen nred wine: 20red wine: 20, wine& pink wine: 0, wine& pink wine: 0n nsound wine with aftertastesound wine with aftertasten nsick wine

285、/slimy wine/sour wine/rough sick wine/slimy wine/sour wine/rough wine: harsh smellwine: harsh smelln ncheck the seal, take the cork and check the seal, take the cork and smell it and then taste the wine and smell it and then taste the wine and check its colorcheck its color231231高级教学高级教学Opening Cere

286、monyn nput up a notice or an adput up a notice or an adn nmake a guest listmake a guest listn nmake sure every guest got an make sure every guest got an invitationinvitationn nwhen the ceremony starts, the hosts when the ceremony starts, the hosts should lead the guest to stand on the should lead th

287、e guest to stand on the right hand and wait for the presider right hand and wait for the presider to declare the beginning of the to declare the beginning of the opening ceremony.opening ceremony.n nthe presider declares the beginningthe presider declares the beginning232232高级教学高级教学n nthe host makes

288、 a brief speech to thank the guests and introduce his company and their business scopen ninvite the guest to deliver a speechn nthe presider announces the end of the ceremonyn nthe guests say good-bye to the host and get a gift233233高级教学高级教学cutting the ribbonnput noticenextend invitationnwhen the gu

289、ests arrive, lead them to their seatsnthe presider announces the beginning of the ceremony and introduce leaders and celebrities nthank them for comingnthe host makes a speechnthe guests deliver a speechncut the ribbon234234高级教学高级教学news releasing conferencenselect a good date, a convenient placenens

290、ure there are enough rooms for preparation and accommodationninvitation cards and souvenirsnmake a list of possible questions likely to be askednpropaganda materialsnhold a cocktail party or tea party after the conference235235高级教学高级教学hold an exhibitionn nchoose weekends or holidaysn nprepare propaganda materials (clear & easy to understand)n nput up a postn narrange visit or lecturen nmake decoration n nappoint a good receptionist236236高级教学高级教学