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1、qq Business Domain Business DomaineBiz Strategy Consulting.eBiz Management ConsultingeBiz Restructure Consulting eCRM(Web call center) eCommunity eFAX(Dial Fax) eIRM WCMSReal estate portal Network sInternet Fax Tour portal Internet broadcasting Community portal EDMS GroupWare Enterprise Knowledge In
2、ternet Purchasing System1Customers: IBMqq e-Business Perspective e-Business PerspectiveSuppliers2B2EB2BB2CB2Me-Business Transformationqq e-Business planning e-Business planning3MailingMailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMPRMPRMDWDWIRMIRMKMSEIPWCMSWCMSRMSRMSERMe-IPSe-Fax
3、e-Faxe-Searche-Searche-CTIe-CTIe-Ce-CommunityommunityEmployeeCustomerqq eBizeBiz Solution Solution analysisanalysis _ _CRM CRM CRM : Customer Relationship Managemente-CRMe-CRMCRMCRM4qq eBizeBiz Solution Solution analysisanalysis _ _CRM CRM AnalyticalCRMCollaborativeCRMOperationalCRMData WarehousingI
4、ntegrationCRMCRM 5CustomerCustomerCustomerCustomerCustomerCustomerqq e-CRM e-CRM qq qq qq 6q CRM : : : : 7InformationPortaleGSTransactionInformationeGSeGSTransactionPortalqq e-Government Service Network e-Government Service Network8qq Website Strategy Website StrategySite ESite BSite HSite FSite ASi
5、te GE-biz TransformationE-biz TransformationAS ISTO BESite CSite DStrategy and Implementatione-Shoppinge-ShoppingInformationInformationeBusinesseBusinessBusiness Function & Strategy9Himart2. . , , v ?10PublishInteractTransactIntegrateCustomer Information AccessHSE CommunicationCustomer and Technical
6、 SupportSupplier Relationship ManagementElectronic Order to CashElectronic ProcurementSupplier Bidding & SelectionIntegrated Planning and ForecastingIntegrated Plant Management: q e-Business _Fulfill Demand11qq Proposal Proposal- Web Site - Web Site System System Value2003200420052006q / / q q q e-B
7、randing e-Branding q B2B / B2E B2B / B2E q Web Web (EIP(EIP) )q personalization(e-CRM / DM ) personalization(e-CRM / DM )E-Biz 1 12 23 312 Web Site 2003 2004EIPEIPe-Biz SIe-Biz SIWeb SIWeb SIWebWeb 2005 eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing Web Ident
8、ity Web Contents Web Promotion Web Applications Web SI Planning Web System Integration SMS / eFax / Mailing eCRM / IRM / CMS e-Marketing(PRM) Web SI & eSolutioneBiz Value q eBiz Transformation e-biz Total Solution13qq e-Business e-Business ConvergenceIndustry TransformationValue ChainIntegration Cha
9、nnel EnhancementDevelopmentImplementationEvaluationDesignAnalysis : PwCeBiz Transformation14 Solution Development30%60%30%60%CustomerCustomerSupplierSupplierLoyaltySystem Integration eCRM IRM PRM Solution Development15qq Business Domain Business DomaineBiz Strategy Consulting.eBiz Management Consult
10、ingeBiz Restructure Consulting eCRM(Web call center) eCommunity eFAX(Dial Fax) eIRM WCMSReal estate portal Network sInternet Fax Tour portal Internet broadcasting Community portal EDMS GroupWare Enterprise Knowledge Internet Purchasing System16SCMSystemEKP/EIPSystemCRMSystemqq e- Company System Netw
11、ork e- Company System Network Supply Chain Integration Enterprise Knowledge Information Portal Customer DB Integration17EUROPEASIAN. AMERICAS. AMERICAOCEANIAAFRICASCMSCMERPERPEKP/EIPEKP/EIPqq eBizeBiz Solution Solution 18EUROPEASIAS. AMERICAOCEANIAAFRICAqq Global network Global network Los AngelesAR
12、TCOMPT(AMERICA), INC.TEL : 1-714-999-8990 FAX : 1-754-999-9901N. AMERICA19Application Web DB Integration Mobile Application Customer IntegratedHome PageSystemSolution e-branding Web Style Guide On-line Marketing DB/Web Server Multimedia Server Wireless/Security e-CRM e-Marketing WCMS .q e-Business T
13、ransformation20 q eOffice Solution Planning q q q q .q ( () )q q / / q . .q q q q q q q q .45%15%5%35% . .21KMSEISEDMSSCMCRMSolution & Service - SI Development & SolutionsGWERPHow convenient would it be, if we can view all the numerous information scattered on the internet,such as Intranet, GroupWar
14、e,(ERP),(CRM),(SCM) gathered in single screen?22q eBiz Solution 200320042002SMSCMSPMSERPSCM23q Solution & Service - eagleOfficeGWeagleOffice24SI MU Business FieldsBusiness Fields : SI MU 25 Company OrganizationCompanyOrganization26qq Organization Organization27Business Value 100250300ll ll 120400700
15、Degree of Innovationll q 28How to reach online user and provide How to reach online user and provide Customised In-depth product information?Customised In-depth product information?How to sell products and process ordersHow to sell products and process ordersOver the Web?Over the Web?What are new of
16、ferings, unique to the Web?What are new offerings, unique to the Web?How to revolutionise business models andHow to revolutionise business models andshift value creation?shift value creation?Product/Service Product/Service InnovationInnovationBusinessBusiness Model Model InnovationInnovationMarketin
17、g InnovationMarketing InnovationChannel InnovationChannel InnovationSource : Arthur D.Littleq eBusiness Perspective( e-Business )29Channel EnhancementChannel EnhancementValue Chain IntegrationValue Chain IntegrationConvergenceConvergenceIndustry Industry TransformationTransformation Win-WinWin-Win (
18、 (: : ) ) , , : PwC eBusiness 30 INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 teamq
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21、NTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTER35ARTCOM PT TemplateARTCOM PT Template2004.0136
