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1、Unit OneThe Roles of a SecretaryLearning ObjectivesListening and Speaking1.Listen and Practice 2.Act Out 3.Reading4.Text 5.Exercises 6.Practical Writing7.Supplementary ReadingReturnlBlue-collar worker lwhite-collar workerlgrey-collar worker repairerlpink-collar worker female, nurse, secretarylgold-c
2、ollar worker professional workerlnew-collar worker green handlbright-collar worker successful leaderlopen-collar worker 开领工人， flexible worker1. DefinitionlA special hand to the leaderslExcellent office-working abilitieslActive, responsible, promising, decisive make proper decision within his powerA
3、profession in western cultureIn China (duty ): Han Dynasty , mysterious booksServe the leaders directly2. working environment lthe characters of international business l交易性 Exchangeablel利益性 Profitablel竞争性 Competitive3. working charactersSecretary concerning foreign affairsl辅助性 auxiliary l中介性Intermed
4、iaryl综合性comprehensivenessl机要性 confidentiality4. working principleslKeeping secrete 保密lkeeping accurate 准确lKeeping speedy 迅速lTreating everyone with respect and strive to become a team playerlTrying to be nice to the people around you and be strict with the work you do5. About foreign secretarys knowl
5、edgelBasic knowledge (common sense, ethics, etiquette,lRelated knowledge (familiarity with business, management, public relations, marketing, advertisinglProfessional knowledge (familiarity with company, managers, staff, customers, suppliers6. About foreign secretarys abilityl表达与沟通能力 communicative a
6、bilityl良好的观察和研究能力l持久的记忆能力，灵敏、超前的思维想象能力l应变能力 strain abilityl国际商务谈判能力l操作能力 (type-fast and accurately, translation, familiarity with office equipment)lAbility to maintain a tidy appearance7. About foreign secretarys ethicslloyal to the leaders and companylTrustful/reliablelHardworking (things to do), r
7、esponsiblelPractical and creativelModest, cooperate, careful, open, flexible, passionate, honest, friendlylKeep ones word and secretslKeeping learning and improving8. The routine worklTelephone etiquettelMeeting organizationlPresentation lTravel and accommodation arrangementslBusiness entertainingTh
8、e roles of a secretary?-multifaceted/VIPlAid, responsibilities taker, knowledge holder, software/equipment master, trainer, operator, researcher, coordinator, supervisor, organizer, team player, problem solver, managerlOffice professional/generalist (key. interesting, challenging, changeable, appeal
9、ing)The qualities of a secretary?lBe good at interpersonal relationships,lBe honest and organized, lBe good at boss working style, company and staff issues, lKey qualities on P.16The future of the secretary?Withdeeperandmoreflexibleskills,experiencedsecretariescanbepromoted tohigherpositions,astop-f
10、lightexecutiveassistantsandgeneralmanagersofdepartments.Low-rankemployee-officeprofessional-officeadministrator-managerJack of all tradesSecretaryplaystworolesinthecompanyinternalspokesmanandexternalrepresentative.Todoagoodjob,secretaryshouldcommunicateandnegotiatewithotherdepartments.Also,asecretarymustgetotherssupporttoachievethegoalsofthetasks.backboneSecretarys income in BeijingChengdu lhttp:/
