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1、Terminology & Abbreviation酒店专业术语酒店专业术语 & & 缩写缩写各部门/职位简称总经理 GM 副总经理 DGM总经理办公室 EO前厅部 FO销售部 S&M保安部 SEC财务部 FC (ACCT)财务总监 DFBS财务副总监 DFC餐饮部 F&B人事部 HR客房部 HSKP值班经理 DM行政楼层 EF商务中心 BC前台 FD客户服务中心 GSC车队 TRANS礼宾部 CON酒店总值班 MOD工程部 ENG销售总监 DOSM公关部 PRAAABF: American Breakfast 美式早餐AC: Account 帐/财务部 AD: Advance Deposit
2、 预收定金ADD: Address 地址A&G: Administration & General Office (Executive Office EO) 行政办公室A/R: Accounting Receivable 应收部ARR: Arrival 到店AUTH: Authorization 授权A/E (AX): American Express 美国运通卡BB4: Before 在之前BBQ: Barbeque 烧烤BQT: Banquet 宴会BC: Business Center 商务中心BF: Breakfast 早餐CCAS: Cash 现金CBF: Continental B
3、reakfast 欧陆式早餐C/C: Credit Card 信用卡Cc: Carbon Copy 抄送CHBF: Chinese Breakfast 中式早餐CHQ: Cheque 支票 CHRG: Charge 收费C/I: Check In 入住CO.: Company 公司C/O: Check Out 退房COMP: Complimentary 免费CON: Concierge 礼宾部CTA: Charge To Agency 挂旅行社帐CTC: Charge To Company 挂公司帐CXL: Cancel 取消DDC: Diners Club 大来卡DDD: Domestic
4、Direct Dialing 国内直拨长途DEP: Departure 离店Dept: Department 部门DF&B: Director of F&B 餐饮总监DLX: Deluxe 豪华DM: Duty Manager 值班经理DNC: Do Not Change 请勿更改DND: Do Not Disturb 请勿打扰D/O: Due Out 预退房DOB: Date Of Birth 出生日期DOS&M: Director of Sales & marketing 市场营销总监DOH: Director of Human Resources 人力资源总监DOR: Director
5、of Rooms 房务总监Dr.: Doctor 博士GGC: General Cashier 总出纳GH: Guest History 客史资料G/L: Guest Ledger 客帐GM: General Manager 总经理GLM: Guest Loyalty Manager 忠诚客户经理GLO: Guest Loyalty Officer 忠诚客户主任GRP: Group 团队GTD: Guarantee 担保GW: Great Wall Card 长城卡H House Use Room is occupied by the hotel senior management who i
6、s staying in the hotel and room with no rate. HFA: Hold For Arrival 等候抵店 HFC: Hold For Check In 等候入住 HK: Hong Kong 香港 HR: Human Resources 人力资源部 HSE: House Use 酒店自用房 HSKP: Housekeeping 管家部 I ID: Identification Card 身份证 IDD: International Direct Dialing 国际直拨长途电话 INCL: Include 包括 IOU: I Owe You 欠条 IT:
7、Information Technology 信息技术L Late Charge A hotel charge that arrives at the front desk for billing after the guests have checked out. Late Arrival A guest with a reservation who expects to arrive after the cut-off hour and so notifies the hotel accordingly. Letter Of Credit A letter submitted on com
8、pany stationery to the hotel Credit Manager requesting billing procedures. When approved by the Accounts department, the Front Desk is given guests name and information so that the account will be handled properly at check out. Long Staying Guest A guest stays in the hotel continuously and exceeds 1
9、5days. L/O: Late Check Out 延迟退房 LDY: Laundry 洗衣M Market Code Codes established for different markets using our hotel. Master Account (Master Folio) One folio prepared for group on which all group charges are accumulated. Master Key Will open almost all doors in the hotel but will not open pin out lo
10、cks. MOD Manager On Duty; the individual legally in charge of the hotel in the absence of the General Manager. Multiple Room with more than two (2) occupants. MC: Master Card 万事达卡 M/C: Morning Call 叫早服务 MD: Mudan Card 牡丹卡 MOD: Manager On Duty 总值班经理NNo Show A reservation which is not honored and the
11、hotel was not notified to cancel. NA: No Answer 无应答NB: No Baggage 没行李NDP: No Deposit 无须押金No.: Number 号码N/S: No Show 未到的预定OOff Market Room A room that is out of order, or out of service. OOO Out Of Order room. OOS Out Of Service room. Occupancy The ratio of occupied rooms to the total number of avail
12、able rooms. Overbooking The practice of committing more guest rooms than are available as hedge against no shows. OCC: Occupied 占用 OBF: Oriental Breakfast 亚洲式早餐 OJ: Orange Juice 澄汁 OPR: Operator 总机房 OT: Overtime 加班PPA: Public Area 公共区域PABX: Private Automatic Branch Exchange 程控交换机P/B: Pay By 由付款PCR:
13、Priority Club Reward 优悦会P/F: Pay For 给付款PKG: Package 包价POA (P/A): Person Own Account 自付PP: Passport 护照PR: Public Relation 公关部PSB: Public Security Bureau 公安局P/U: Pick Up 接机PUR: Purchasing 采购部PYMT: Payment 付款方式RRA: Room Attendant 客房服务员RC: Registration Card 住客登记卡RD: Road 路Reced: Received 收到RM: Resident
14、 Manager 驻店经理Rm: Room 房间RO: Reservation Order 订房单RS: Room Service 客房送餐服务RSVN: Reservation 预订部RT: Rate 价格SSEC: Security 保安部S/O: Sleep Out 外宿S&C: Sales & Catering 市场销售部SMKG: Smoking 吸烟SPC: Special 特别SUP: Superior 高级TTransient A guest whose reservation is not submitted through a group block. T/A Travel
15、 Agent. Time Arrival All reservations will hold estimated time of arrival. Travelers Check Pre-paid checks which function as cash. Travel letter A type of check drawn on a company or bank. Triple A room occupied by three people; either a double bed plus a roll away, or two beds and a roll-away. Turn
16、 Away To refuse a reservation or walk-in business because no rooms are available.To refuse a reservation or walk-in business because no rooms are available. T/A: Travel Agent 旅行社 TBA: To Be Advised 等待通知 T/C: Travelers Cheque 旅行支票 TG: Tour Guide 导游 TL: Tour Leader 领队 TWN: Twin 双人房U Under Booking An e
17、rroneous belief that all the hotels rooms are sold when in reality they are not. UO: Union Office 工会V VIP Very Important Person VHR: Voucher 凭证 VS: VISA Card 维萨卡 VC: Vacant Clean 干净的空房 VD: Vacant Dirty 干净的脏房W Wait List Record of guests who are awaiting confirmation of wait reservations. Walk In A gu
18、est who arrives at the hotel without a reservation. Walked Guest A person with a guaranteed reservation that the hotel is unable to honor and must be accommodated elsewhere. Wake Up Call Telephone calls placed by the operator to wake the guest at his or her requested time. Weekly Forecast报表报表 Report stating the arrival and departure figures and the expected occupancy of the hotel.ZZestZest热热热热 情情情情
