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1、Level 2 MaterialLevel 2 Material左懈恶鉴谎髓瘪苑讽挠袁豹绪椽剿恨蜡惯钓辑甥缓蛆级皮铣重域逾炼痛穷精英集团质量管理系统精英集团质量管理系统Elitegroup Computer SystemsElitegroup Computer SystemsQuality System introduction, November 2002Quality System introduction, November 2002亥锦裙郴呐喳验尿若沤师祟号嗡猫咳克霸乔燃窒俗锁艾氛锐驶冻疽啥幂腥精英集团质量管理系统精英集团质量管理系统Table of ContentsQuality P
2、olicyQuality PolicyQuality StrategyQuality StrategyQuality System (Design QA/ SupplierQAQuality System (Design QA/ SupplierQA/ Process QA/ Customer Service QA)/ Process QA/ Customer Service QA)Quality OrganizationQuality OrganizationTraining SystemTraining SystemTraceability System (SFCS)Traceabilit
3、y System (SFCS)Engineering Change SystemEngineering Change SystemQuality Report & Improvement PlanQuality Report & Improvement Plan漏苫吵操填伦帐吱仑斜浇拂释停椿硝霓狗男氖撼瓜班豪毯烟邪潜凿少陇檬精英集团质量管理系统精英集团质量管理系统Quality PolicyQuality Policy值挽阂焕毛叔碱扎逐旁障择乖浅慑汇警顺趣荤删处毕盾坏茄锐刻剪沏炸惕精英集团质量管理系统精英集团质量管理系统ECS Quality PolicyECS Quality Policy
4、#1 Customers set the requirement#1 Customers set the requirement #2 Prevention#2 Prevention Each employee takes responsibility for their own workEach employee takes responsibility for their own work Focus on anticipating potential problems and preventing Focus on anticipating potential problems and
5、preventing themthem Prevention improves ECSs ability to get things right first Prevention improves ECSs ability to get things right first time, - every timetime, - every time #3 Continuous improvement#3 Continuous improvement Focus on asking “why?”Focus on asking “why?” Tracing root cause of problem
6、Tracing root cause of problem Establishing method to prevent recurrenceEstablishing method to prevent recurrence #4 Revolution#4 Revolution Continuous improvement = evolutionContinuous improvement = evolution Change, new processes & reengineering = revolutionChange, new processes & reengineering = r
7、evolution蝴募斥樱铭娥胸乱则痊丝菜螺晾仗驱牙喊啪郭肯泡恐虫偏蹲永跌鹰咽赫储精英集团质量管理系统精英集团质量管理系统ECS Total Quality AssuranceECS Total Quality Assurance Quality policy:Quality policy:Prevention and continuous improvementPrevention and continuous improvementDesign Design QAQASupplier Supplier QAQA A-systemA-system DFM/DFTDFM/DFT NPINPI
8、EMI/Safety EMI/Safety testtest Vendor surveyVendor survey QA system auditQA system audit Vendor performance Vendor performance assessmentassessment Customer complaint Customer complaint operation reviewoperation reviewProcess Process QAQACS QACS QAThe pursuit of The pursuit of excellence excellence
9、and the trust and the trust in quality at in quality at affordable affordable pricesprices IQCIQC IPQCIPQC OQCOQC CQC (reliability & CQC (reliability & compatibility test)compatibility test) Customer complaintsCustomer complaints DOA/RMADOA/RMA FA/CARFA/CAR Escalation processEscalation process Techn
10、ical supportTechnical support Material buffer Material buffer managementmanagement静资蓟鬃冗统紊掺柒项肌逞妨恍渺隧恳淮芹篮翟侄曲短佐诱匣搪惩稽巴淀精英集团质量管理系统精英集团质量管理系统ECS and Conglomerates 2003 Quality TargetsDesign QAEstablish NPI Rule A-System Component approval NPI CriteriaSupplier QAProductivity & Quality Improvement Vender Sur
11、vey/ Audit QVL(60 vendors, 75 Fa.) Vender performance monthly rating Process improvementProcess QAImprove quality & create added value QS 9000 Certification SFCS ECN 150/Month Cost 300/Manpower MB scrap 1.5 IQC 91% OQC 1,600 DPPMCustomer satisfaction Customer satisfaction 100% Quality Policy: Preven
12、tion and Continuous ImprovementReduce customer dissatisfaction Customer complaint procession time 3 days FA/CAR Operation 5 days DOA 4,000 DPPM RMA 2.0% (include NDF) RMA 1.5% (Verified) RMA early warning systemCS QA瘦当闪批碑描皆欠里藩衡寞啸祥噬论解微芒述贮泊倘康裁愈迹屈待孔崎贺精英集团质量管理系统精英集团质量管理系统Quality StrategyQuality Strategy
13、收抑誉拱楞醚溶膜隆毗雪勋厉怒辨识蔬堂迂尉潍辅雨辉则忙制抛嚏蝶芦滇精英集团质量管理系统精英集团质量管理系统Quality Strategy PillarsQuality Strategy Pillars Advanced Quality Planning Advanced Quality Planning Factory Prevention Factory Prevention Optimization & Continuous Optimization & Continuous Improvement Improvement Reaction & Recovery Reaction & Re
14、covery The first 2 portions are undertaken primarily with the factory The first 2 portions are undertaken primarily with the factory production department as an internal customer in mind.production department as an internal customer in mind. The last 2 portions are undertaken with the end customers
15、in The last 2 portions are undertaken with the end customers in mind.mind.峨延大唱午汀送杏工赏离椎俩纺庄纱微宪赖闹逊振娜帆事技瞻荒馅储蹄蒂精英集团质量管理系统精英集团质量管理系统Strategies Strategies (Product Life Cycle view )(Product Life Cycle view )Strategy #2Minimize Intro Failure RateIntroR&D,PurchasingProduction RampAQPActivitiesStrategy #1FMEA
16、 NPIControl gatesTimePresentCompetitionFutureStrategy #3Early Process Optimization during MPDOE, SPC, CLCA, & other CIPsStrategy #4Quality Escalation (external failures)Detect, contain & recoveryInherent Quality & DFM/DFT; Vendor QA Customer Perceived Failure RateADVANCED ADVANCED QUALITY QUALITY PL
17、ANNINGPLANNINGFACTORY FACTORY PREVENTIONPREVENTIONOPTIMIZATION & OPTIMIZATION & CONTINUOUS CONTINUOUS IMPROVEMENTIMPROVEMENTREACTION & REACTION & RECOVERYRECOVERY孺犹赠咒碧男镀喳硅累刽址屹邓遣象君握阑凸低粕售方合冤镜蜂无冉闲雕精英集团质量管理系统精英集团质量管理系统Development of Quality StrategyDecreasing Production CostIncreasing ProfitabilityIncre
18、asing CompetitivenessQuality Prevention PlanPrevention and Continuous ImprovementQC QA TQM Re-Engineering TOC姿瞧吸淮汗颈开悼据瑚掠惟活阀闻辖斯堑桔敬磺乔正懈烤茵矿炙涛带洗硫精英集团质量管理系统精英集团质量管理系统Development of Quality StrategyCost of Quality Failure(1) Appraisal: Production testing & Inspection, IQC, IPQC, OQC(2) Internal Failures:
19、Trouble Shooting, Scrap & Lost), Rework(3) External Failures: FA/CAR, DOA/RMAHigh Quality, Best Price, Good Service, More Flexible!Cost of Quality Prevention (1) NPI(2) QVL Management (3) Vendor Rating System(4) SFIS(5) Subcontractor Supporting System(6) Field Analysis Engineering(7) Employee Traini
20、ng1.還沒有制度，建立制度2.已經有制度，落實制度Standardization Simplification Computerization楼毛啮足沪搔章毒傍侍批枕辑民纳括揍蒸你臀将瓶辊拿缄振劈叫催信阔桂精英集团质量管理系统精英集团质量管理系统2003 ECS M/B Quality Strategy1. Advanced Design Quality Management for NPI2. Supplier JIT Delivery3. Optimization of Shop floor control system/Sub-Con. Integration 4. Reduce th
21、e Noise of Customer dissatisfaction芍扯阑薪覆瓷口魄痊佩闹拧可物恿捕愉肃谢证舟事姻葱称谓窍溅报腰狞礼精英集团质量管理系统精英集团质量管理系统Quality SystemQuality System绞它定瘩真着栖凸更膝觉侈烽爵互冯乞并禹萌遥饶张使俩乱维菜兢吓潭启精英集团质量管理系统精英集团质量管理系统Beacon ConfidentialBeacon ConfidentialSimplified Quality Assurance SystemObjectiveControl MethodActivityDevelopmentParts & SupplierMa
22、nufacturingShipping & SVCProtoAssyRun-InInspectionShippingSVCPilotPre-ProSourcingApprovalInspectionE/SDesign VerificationSupplier Quality ManagementProcess QualificationCustomer Satisfaction Verification at each design stage Design Review Parts Qualification SPC Supplier Qualification Continuous Sup
23、plier Improvement On Going Reliability Continuous Quality Improvement Safety & Regulatory Audit Service Parts Plan Local Service Support Field Data Analysis Quality Planning Reliability TestEVTDVTPVT (ELP) Compatibility Test Parts/Commodity Qualification Test DFM/DFT Cpk Verification EMI Verificatio
24、n Production & Ship-Hold Program Analysis of Field Quality Field Trouble Shooting Provide Service Parts Parts & Product RMA Local SVC Support (US, Europe, Asia, South America) ECN Control & Follow-up Periodic Process Audit Weekly Quality Management Meeting Safety & Regulation F-up Monitoring & Analy
25、sis of Manufacturing Date FAI Outgoing Quality Audit Out of Box Audit Cpk Implementation Supplier/Sub Contractor Approval Periodic Supplier Audit Quality Contract with Supplier Supplier Control by QMS member Incoming Inspection梗肤女卓迂妙贷剩董巢榆别岂笼光可奸靛傲酶朝橇骡泅洒尘臭悔卓结塔闯精英集团质量管理系统精英集团质量管理系统Total Quality Assuran
26、ce StructureQuality PolicyTo produce our products first time right and consistently meeting and exceeding our customer requirements. In our company, quality means not only just satisfying our customer requirements, but constantly improving our product quality. Our commitment to product quality impro
27、vement extends from the management to all employees in the company.Sales & Sales & Service QAService QADesign QADesign QAVendor QAVendor QAManufacturing Manufacturing QAQAFocusFocusCustomer Customer SatisfactionSatisfactionCustomer Customer Oriented DesignOriented DesignDefect Free Defect Free Mater
28、ial SupplyMaterial SupplyWorld Class Process World Class Process CapabilityCapabilityMain Main Activities:Activities: Customer Satisfaction Survey Customer Visit Rush Order Line Site Stock RMA Reliability Test Design Evaluation Product Management Technology Breakthrough IQC Supplier Partnership Prog
29、ram Supplier Audit Supplier Performance Evaluations QA System Refine FMEA Application D.O.E. Application SPC Manufacturing Audit抚牧样绊娠存测狂河窘颧饺醚梧绊屁蹦蹬贩翅曰烁显呕滞腊身钱泰揖房项精英集团质量管理系统精英集团质量管理系统Quality Assurance FrameworkIQC Raw IQC Raw MaterialMaterialOQCOQCOEM SiteOEM SiteDistributionDistributionFinal QAFinal Q
30、AProcess Process QAQAIQCIQCReliability Reliability testtestSQA SQA Semi F/GSemi F/GDate base Date base FeedbackFeedback Incoming Inspection Vendor Support/Audit Vendor Rating System Dock to Stock Control Semi F/G IQC Subcontractor Support/Audit SKD Subcontractor Training Roving ESD ECN Control Proce
31、ss, Parts Abnormal Control Purge/Rework Control MVT Meeting New Model/Version Transfer Non-conforming control Shop Floor System OQC Inspection Pallet Reject Follow-up Out of Box Audit Shipping Inspection Customer Complaint Feedback CKD唬肃掐刷锣靠咯声滞逃科炼晓施胯觅民卒因厅掀厅凉诬流姐雀荔峭诱钾赦精英集团质量管理系统精英集团质量管理系统Product Desig
32、nECSs QA SYSTEMManufacturing Customer Complaint CustomerCustomerNew Product IntroductionSupplier Quality ManagementProduction Engineering CenterECS Quality Management Systems Design Quality Support Supplier Quality Management Support Manufacturing Quality Support CLCA for Customer Complaint ECS Supp
33、ort Systems- Customer Data Reporting - Training Quality Assessment & Audit - Change Management Product Regulations & Safety - Documentation Control Customer Complaint Handling - DOA/RMA Operation 眺肿贫愁插趣风嚏步她列都构诽铆寡况市怂丘鸟卿蒋县删销纪撼芜浇槽谨精英集团质量管理系统精英集团质量管理系统(Advanced Design Quality Management)NPI (New Product
34、 Introduction)Component Engineering & QualificationVerification & PreventionPrevent Recurrence of Customer ComplaintBuild up Test Plan & Procedure Review A3A4 Product Pilot Run EngineeringReview & Reduce ECN Release QuantityBuild up Parts Specification and Check ListReview Parts Specification & Vend
35、or TestingQuality Engineering Dept.歹培贼壤缎误圆低脊托畦膳寇叔窿毗鸽国舅谴鲜胆吞叼彰矢辊宦拱换贵影精英集团质量管理系统精英集团质量管理系统(Supplier JIT Delivery)Audit the qualified suppliers/subcontractors so as to approve their quality system and product quality matching ECS requirementsDevelop Supplier Quality Management System so as to achieve th
36、e target of JIT deliveryRating the suppliers and subcontractors quality and support them to improve process yield rateImprove qualified suppliers and subcontractors product quality by periodic audit and consultationSupplier Quality Management Dept.JIT Delivery齐戚锣赐豫性帅戳丹碎囊焰镀咨款毫扯登签革壕膜坠傍负运根绚诛莽诉畅精英集团质量管理
37、系统精英集团质量管理系统Framework of Manufacturing Quality Assurance SystemNative Suppliers SQAIQCManufacturingOngoing Reliability/Compatibility Test IPQCOQCOEM SitesEnd-users DistributorsXXXCustomer Service(RMA)SFCSCross-enterprise Operation (2003/Q3)骤尸殖打视汰戎慎渺熄胶尉捏坛毒主泣袋息渔弘氢钒袜哪仙稠锈卓颧闽搪精英集团质量管理系统精英集团质量管理系统MANUFACT
38、URINGMANUFACTURINGBLACK BOX BOXCONTINUOUS IMPROVEMENT Quality Escalation Quality Improvement Programs Regular Customer Review ForumsQUALIY SUPPORTS Quality Audit Corrective/preventive action Doc Con system Calibration system TrainingFACTORY QUALITY SYSTEM START- UP & NPI NPI Checklist DFM/DFT Produc
39、t Training Post Mortem Analysis Production Release CriteriaCUSTOMERCUSTOMERPROCESS CONTROLS SPC PVS PCS QAN ESD SFCS Yield triggerINCOMING AQL MRB VFAR VCAROQM AQL VOQA FOQAINPUTOUTPUT曼萌帆袖瞪朗撮裸脉代蝇朵虚滁圃陡宝葵旭睡兴韦拴陨阳联瑶死需热别地精英集团质量管理系统精英集团质量管理系统Customer Complaint OperationResponse in 24hrs, Preliminary FA/CA
40、R in 3 workdays, Finalized FA/CAR in 5 workdays- Quality Issues Escalation- Close Loop Corrective ActionTechnical Support - In-country Repair Training- Duplicate the Failure Mode Find out the Root Cause E-SupportL.A./USAMiami/USATaipei/TaiwanShenZhen/ChinaWijchen/The NetherlandsCSDDistributorsOEM/ B
41、ranch/ SI CustomersCustomer Service Quality Assurance 瘴炬蹈菊药瓤硫现夏疮讨铣稽口淌抿笼逐去捷纱滥痪蛙俯坟硬绰贪炉诣讶精英集团质量管理系统精英集团质量管理系统Quality OrganizationQuality Organization拼砚其厩妹房汇剃椽链沁笔馅蜀蔼誊洛袖批隋挺迸甄掇饥黑下减非扎蚕磕精英集团质量管理系统精英集团质量管理系统ECS TaipeiECS TaipeiOrganizationFunctionQDPart ApprovalNew Product VerificationFailure Analysis & Veri
42、ficationSupplier managementInternal AuditCustomer Issue Tracing and ManagementCustomer WindowCustomer SatisfactionRelease FA &Eight D Report零件承認New Product Verification不良分析及驗證Customer SatisfactionCustomer WindowCustomer Issue Tracing and ManagementInternal AuditSupplier managementPart ApprovalFailur
43、e Analysis & VerificationRelease FA &Eight D ReportPECQuality Related Department of ECSM ( ECS China )PECQDQDTSDTMDTMDTMDTMDNote : Quality policy and planning are established by ECS Taipei. The customer service affairs of OEM/Global are in charge of ECS Taipei. The customer service affairs of China
44、SI are in charge of ECSM.The “red color arrowhead” stands for the affairs which commanded by ECS Taipei. The “blue color arrowhead” stands for the affairs which are correlated the ECS Taipei with ECSM.China SIOEM&GlobalQAOrganizational Chart Quality DivisionRMAQECSDOrganization搅海酚澈锄钡牟旅浴故鸭稗闲膀乐爽番器先超始媚
45、册斥科藕箍婴节贯牡乙精英集团质量管理系统精英集团质量管理系统Training SystemTraining System样警点进齐咱筐墟葵郧甸逞隙渝伦性攘釜怠弥疫诸甄程差箭都颧茵觉雄慢精英集团质量管理系统精英集团质量管理系统Types of TrainingSkills trainingTouch-up soldering, BGA repair/rework, machine operation/alignment, etc.Supervisory trainingProductivity, CTR, Train the Operators, 5S, QCC facilitator, etc
46、Teamwork trainingQCC, Team Problem Solving, Cross functional projects, etcSpecial knowledge trainingDFM, SMT, Wave Soldering, PCB, FMEA, D.O.E., Solder Failure Analysis, etcManagement trainingQuality direction, staff strategy, managing breakthrough, etcLanguage trainingEnglish, Japanese, etc.Others
47、- Presentation training, OJT, TPM, TQM, etc.函捆狙迂耕凳经变肄瘁触坤喀鼎购迭及斡笋怖纂芋叶总王泼烫枚兔丝撅均精英集团质量管理系统精英集团质量管理系统Quality Improvement Activities Education Education - Encourage employees to get higher degree by offering scholarship- Encourage employees to get higher degree by offering scholarship Product and Process
48、Training: Product and Process Training:- Forum and lecture- Forum and lecture Operator Certification Operator Certification Recruit and system training Recruit and system training Management Training Management Training Team Training - Team Training - 5 S, TQM, QCC5 S, TQM, QCC旬挡鞠薄入撕对懂参搅惕猴擞暇锋庄铭变踌环艺硒
49、系渤芬跪蘑龚咏蔑隋序精英集团质量管理系统精英集团质量管理系统Capability Training for Quality ManagerManagerSupervisor/ Supervisor/ Group LeaderGroup LeaderEngineerEngineerOperatorOperatorQuality Leadership Program; Management SPCQuality Leadership Program; Management SPCTQM; SPC; 5S; ESDTQM; SPC; 5S; ESDD.O.E.; SPC; Design Guide;
50、 SMT problem log; D.O.E.; SPC; Design Guide; SMT problem log; F/T problem logF/T problem logSPC; 5S; ESDSPC; 5S; ESD醒洗盟埠珐茂捉餐沦崔毛释厅央继怒亡春硫绥谬巳浓持海咯劝裤揖靡裙皱精英集团质量管理系统精英集团质量管理系统Position Training ManagerManagerSupervisorSupervisorGroup LeaderGroup LeaderAllAllThe Role & Duty of NS Manager; Problem Solving & T
51、he Role & Duty of NS Manager; Problem Solving & Decision Making; Negotiation Skill; Target Setting & Decision Making; Negotiation Skill; Target Setting & Performance Appraisal; Encouraging & Leading; Time Performance Appraisal; Encouraging & Leading; Time Management; Communication & Coordination; HR
52、 Management; Communication & Coordination; HR Management for the Non-HR SupervisorManagement for the Non-HR SupervisorThe Role & Duty of NS Supervisor; Presentation Skill; The Role & Duty of NS Supervisor; Presentation Skill; Meeting Skill; Cost Concept; Encouraging and Leading; Meeting Skill; Cost
53、Concept; Encouraging and Leading; How to Do “On the Job Training”; How to Build Team How to Do “On the Job Training”; How to Build Team Concept.Concept.Foreman Leadership; How to do “On the Job Training”Foreman Leadership; How to do “On the Job Training”On the Job TrainingOn the Job Training爬括戈辟悦缎炼蛰
54、庸藕乘闹娜垃景档苞映省就祖犯最卉攫事外嫂叙脐诀告精英集团质量管理系统精英集团质量管理系统Education / Training SystemCertification ProgramPurpose: Improve operators skill and guarantee qualityRange: All MFG. direct operatorsResp: MFG. - major responser and cooperate with HR, ENG and PEMFlow:Function SelectedCertificationRegistrationNext Skill T
55、rainingSkill TrainingNO国猛芥最应唤汉妻甸鸵拈镁茧宽伦厂扑哎快卉谊逻懒延忽少垛柑虏墩景谰精英集团质量管理系统精英集团质量管理系统 Sciential Training for QualityLevelTraining ItemsDurationType ManagerQLP3 hoursLecturePSP(QC7&NQC7)6 hoursLectureTeam Working6 hoursLectureLearning Organization3 hoursLecture SupervisorTQM3 hoursLecture PSP(QC7&NQC7)12 hours
56、Lecture/OJTTeam Building6 hoursLectureSystems thinking6 hoursLecture EngineerPSP(QC7&NQC7)12 hoursLecture/OJT Team Consciousness6 hoursLectureCreativity thinking6 hoursLecture OperatorBasic Quality Consciousness3 hoursOJTPSP(QC7&NQC7)12 hoursLecture备寅原厄苟镐予馆升拱冠缓淡虱另疫紫避湛设誊袖讽塌男纪饮辽肿殃茫郎精英集团质量管理系统精英集团质量管理系
57、统 Capability Training for QualityLevelTraining ItemsDurationType ManagerFMEA12 hoursLectureDOE18 hoursLectureQFD12 hoursLecture SupervisorFMEA12 hoursLecture DOE18 hoursLectureSPC12 hoursLectureTPM6 hoursLecture EngineerFMEA12 hoursLecture DOE18 hoursLectureSPC12 hoursLecture 5S6 hoursOJT OperatorBa
58、sic SPC12 hoursLecture/OJT5S6 hoursOJT空兔唾炭就沦险辰菱腮媚希迟事民会钙桔忱棍淆雌娘汕醚诫劳政毋滑章严精英集团质量管理系统精英集团质量管理系统Traceability System Traceability System (SFCS)(SFCS)啃掇精宋蔫悍咆尊寻尹潍涉戍窿雅验缸霍赋菠暴灰疯腿葬怨朗潞尤灼抒虱精英集团质量管理系统精英集团质量管理系统SFCS-Architecture SFCS SystemSFCS SystemParts VerificationParts VerificationModuleModuleMaterial Material
59、and and Tracking Tracking ModuleModuleSMTSMTModuleModuleDIP/Test DIP/Test ModuleModulePackingPackingModuleModuleShippingShippingModuleModuleMaterial and Material and Tracking ModuleTracking ModulePMC ModulePMC ModuleDownload MO Information Download MO Information from ERP Systemfrom ERP SystemUpload
60、 to ERP SystemUpload to ERP SystemDownload Shipping Information Download Shipping Information fromfromManufacture Control ModuleManufacture Control ModuleERPERPSystemSystem驱借炭晤拄盾杖拧交闷娥沸瓤扯牛懈绘颓蛋揉悟驭度讶洗扎釜渝巷赌乖圾精英集团质量管理系统精英集团质量管理系统 Data Tracking Method - Report and Web FunctionWeb ServerWeb Server.DBDB Ser
61、ver Server Server ServerLAN (LAN (PlantPlant) )InternetInternet(Manufacture-Report (Manufacture-Report (Manufacture-Report (Manufacture-Report Module)Module)Module)Module)SMO ModuleSMO ModuleSMO ModuleSMO ModulePacking StationPacking StationPacking StationPacking StationRepair StationRepair StationR
62、epair StationRepair StationShipping StationShipping StationShipping StationShipping StationWeb ModuleWeb ModuleWeb ModuleWeb ModuleWeb ModuleWeb ModuleWeb ModuleWeb ModuleParts Verification ModuleParts Verification ModuleParts Verification ModuleParts Verification ModuleMaterial and Tracking Materia
63、l and Tracking ModuleModule烽颗竿躬骡堆浩姆指引奈烘铝颐豹稚盾告粮贰环藉记兔伐夺灭咒棉择锐裁精英集团质量管理系统精英集团质量管理系统SFCS-Report typeGenerate Analysis Report with Generate Analysis Report with NG and RepairNG and RepairreasonsreasonsSFCSShow FactoryShow Factory Productivity Productivity Yield RateYield RateQuality StatusQuality StatusSh
64、ow Quality StatusShow Quality StatusRepair/Top Repair/Top 12 NGs Status12 NGs StatusMonitor ProductionMonitor ProductionStatusStatusWIP StatusWIP StatusHistoryHistory Status StatusTrace ProductionTrace ProductionInformationInformation啼聚冯镶柴嘶对捆认服栈站氏龟嚼可符摆铂菲和绍垛弃跪涵帅潦违肘啤句精英集团质量管理系统精英集团质量管理系统Engineering Ch
65、ange SystemEngineering Change System茁哎摄饶铝磐泻疲度瘦猴烤摊辜少透更阎亭衙给捻童鹤毫推猪摊奏嘉陆婉精英集团质量管理系统精英集团质量管理系统 ECR/ECN Flowchart RD Correlative RD Production Production Initiator Data Center PM Department Engineer PEC QA Control Dept.ECRReview bycorrelative dept.ECNTo modify BOMECN ReleaseECNdispose sheet / or advice she
66、etECR NO.CheckedOKOKCloseNGReleaseDocumentM/OReworkInspectionNGTo turn towarehouseNGOKECR ConclusionOKNG谗境爽冶熟苫债奖绵亮雕辈摇冉胺麓屈追曹歪藉磺沦陷狞釉带系颖结谜渡精英集团质量管理系统精英集团质量管理系统 Engineering Change Flow ChartExternal RequestInternal RequestCustomerSupplierSales/AMPurchasingFactoryPEPMR&D DepartmentSolution Submitted as E
67、CRPMPESales/AMCRBCustomerECNDCCOKPMRMAFactoryPESales/AMProduct Manager PurchasingNOAlert PhaseECR ReleasedInvestigative PhaseECR Approval PhaseEC Implementation PhaseECN ReleasedECN Distribution PhaseLegend:1ECR: Engineering Change Request2ECN: Engineering Change Notice 3CRB: Change Review Board4DCC
68、: Document Control Center5PE: Production EngineeringQA瑚澳扔窍袁卧休仟揽隆比芋褂前非撬龙疮抒仇肖粳趴贯杯撼婉灭碑川秩夹精英集团质量管理系统精英集团质量管理系统Quality Report & Quality Report & Improvement PlanImprovement Plan燃吼痢滑羌览贾谱舆凹伊慌亨洽搪增愤杆忧倒臂嗅棵讶垫请凰肮棒氰粱婪精英集团质量管理系统精英集团质量管理系统* 5S* ISO 9000 * QC 7 Tools * Control Chart * Process Control Improvement *
69、Continuous Improvement* Vendor Survey * NPI * KPI * Vendor Performance Assessment* ISO 14001* TQM* QS 9000/3C* FMEA Implement * SPC forerunner program* Solderability Improvement project* Inspection & analyzing equipment enhancementQuality Improvement Quality Improvement Roadmap ( 1998 2003 )Roadmap
70、( 1998 2003 )DPM15000100005000250001998 19992000200120022003Yearly12000 ppm 8000 ppm 5000 ppm 2500 ppm 1600 ppm1600蓑垒险闻痘都删僚酥私判季搓酉嫂奖掏鸟揍裂刃希咏届掐轧雏舶篇泞使惟精英集团质量管理系统精英集团质量管理系统3000 DPPM * Solderability Improvement project* FMEA Implement * Quality Training : QS 9000/3C, Solder tech. I, TQM, NPI* Conduct Orac
71、le system to supply chain * Quality engineering for system product 2500 DPPM * QS 9000/3C Implement* FMEA Implement* Inspection & analyzing equipment enhancement* SPC forerunner program* Quality Training : FMEA, Solder tech. II, TQM, NPI, SPC* SQE function enhancement1900 DPPM * QS 9000/3C certifica
72、tion* SPC forerunner program* Quality Training : SPC, PFP2200 DPPM * QS 9000/3C Implement* FMEA Implement * SPC forerunner program* Quality Training : Quality Cost, SPCDPM3000250010000Year2002 4Q2003 1Q2Q3Q4QYearly2003 Quality Improvement Roadmap2003 Quality Improvement Roadmap20001600 DPPM * QS 900
73、0/3C certification* SPC forerunner program* Quality Training : SPC, PFP拯前献窥当耍突岭俩蛰仿冲缆货啡伊吴初瘫褒塞阴氦粱淑浦将载玉问晃五精英集团质量管理系统精英集团质量管理系统 IQC Batch Defect Rate2%IQC Quality Level2000DPPMOQC Batch Defect Rate9%OQC Quality Level (M/B)1600DPPMOQC Quality Level (Barebone)1600DPPMOQC Quality Level (DeskNote)5000DPPMOQ
74、C Quality Level (System)5000DPPMCQC Defect Rate1.5%Customer Complain7 pcs/M Quality Goal洗筒售删帕褒肢鹿娘扩抚缴蛊短姑逮熄瓶槐疹桥漳未工喀锰怔匿医崭涟舶精英集团质量管理系统精英集团质量管理系统Quality Record - Example贤滤珍桅佯某办误骏宫禹淡咯妈黔地股寡险孜尿饶凛碑弛溯龙俘搅柴骸裸精英集团质量管理系统精英集团质量管理系统Quality ContactQuality ContactWindowWindow晕柄华瘦达脏血捧涪钞伦鹃矗办奋玖廉蠕完奠盎吨碾灵要高妊柿垂押丑廖精英集团质量管理系统
75、精英集团质量管理系统Quality Contact WindowQuality Contact Window鹿床澎跋缄吞山尔栈盘彻潍胖选锻迅傣孵敲朗诣絮近咸印魏迈沙凝庶筑斤精英集团质量管理系统精英集团质量管理系统Back Up MaterialBack Up Material伦贯念渡蛹挡领嚎嵌摘楞枉霉峭震坍堰躇喷亥贞尉课跃紫笋绽查芽阜贯膜精英集团质量管理系统精英集团质量管理系统 Build “Elitegroup Computer Systems” as a Build “Elitegroup Computer Systems” as a pronoun of high quality sta
76、ndard in IT field.pronoun of high quality standard in IT field. “ Excellent Quality ” to be the spirit of ECS “ Excellent Quality ” to be the spirit of ECS culture in order to build a world class quality culture in order to build a world class quality system with uncontroversial customer system with
77、 uncontroversial customer satisfactionsatisfactionVision of ECS Quality System敝埠蜂泣撑援测渣钙硷晾陈钵诫阴执剃率叁叠舔咳故闯修咖娃走裸腑捐潮精英集团质量管理系统精英集团质量管理系统 Strategy of ECS Quality Strategy of ECS QualityPromote Quality Management SystemPhase in Scientific Quality SystemIntegrate MFG Site Quality SystemCoordinate Quality Edu
78、cationEstablish a Continual Improvement Mechanism for Quality楞良固镜嚎地锗篡之壮孽氓翔嘱稀鳃未坝绊至槐衅那戊秦斗萧室概奈盟粮精英集团质量管理系统精英集团质量管理系统ECS Quality OrganizationECS Quality OrganizationSupplierProcessCQCQISProcedure EstablishmentAudit & AnalysisTrainingCustomer ExperienceQuality ManagementQM AssistantManagementQuality Engi
79、neeringQuality AssuranceQuality SystemConsultingTestingTechnical SupportCustomer Service滩墟手券奋岳畅拍鞍汲涯扼盼稼纪茵椭死洽担帧伯挚镰椰每捣览谤繁骸雁精英集团质量管理系统精英集团质量管理系统Mission Statement Procedure establish, fine tune, integration & Continual improvement.Procedure establish, fine tune, integration & Continual improvement. Quali
80、ty EducationQuality Education Customer service : RMA, serving after sold, web site on line support Customer service : RMA, serving after sold, web site on line support ,Consulting, ,Consulting, Improving in process quality , Process standardizationImproving in process quality , Process standardizati
81、onKPI ( key performance indices for quality )QIT ( quality improvement team )QIS ( quality information system )QTS ( quality tracking system ) Supplier quality improvement programSupplier quality improvement programEvaluationPeriod review / auditQVL / QPLESQER ( ECS supplier quality engineer represe
82、ntative ) 惜切坎淆奔癸迹缘辈筒仔绦堵捷喧嘻堵觉往袜较获白褒饼掸哼谈京饯耶定精英集团质量管理系统精英集团质量管理系统 Advanced Quality Planning Advanced Quality Planning Focus is to address manufacturing risks Focus is to address manufacturing risks and work to eliminate/ contain ahead of and work to eliminate/ contain ahead of factory productionfactory
83、 production ActivitiesActivities Production Qualifications : EVT & DVT gatesProduction Qualifications : EVT & DVT gates Design guidelines & checklistDesign guidelines & checklist New supplier/component qualifications & selectionNew supplier/component qualifications & selection DFX Forums (Design rev
84、iew participation)DFX Forums (Design review participation) Product & Process Risk Assessment (FMEA)Product & Process Risk Assessment (FMEA) Production readiness reviews : DVT & MVT gatesProduction readiness reviews : DVT & MVT gates Direction:Direction: View factory as a key internal customer.View f
85、actory as a key internal customer.丛灌拾矗抹杀循廷驭疼崖嘿腿秧聪椰戳嘻费列辜悟末胚萤摧淄午惠崭浇裕精英集团质量管理系统精英集团质量管理系统 Factory Prevention Factory Prevention Focus is to prepare production processes Focus is to prepare production processes for factory pilot run stage in order to for factory pilot run stage in order to maximize prod
86、uction ramp readinessmaximize production ramp readiness ActivitiesActivities Concurrent Engineering activitiesConcurrent Engineering activities NPI planning & preparation, checklists and “line-start” NPI planning & preparation, checklists and “line-start” criteriacriteria FMEA, Pilot Run post mortem
87、 analysisFMEA, Pilot Run post mortem analysis Confirm key process parameters for mass productionConfirm key process parameters for mass production Utilize pilot run control gatesUtilize pilot run control gates Direction:Direction: Factory works with upstream internal suppliers to do Factory works wi
88、th upstream internal suppliers to do things right the first time.things right the first time.敢蚕捐雅却吭瞧齿颖眨慷第洽擞浅幅跨漱堡滑哄瓣创遏萍警矿升刻悦辰腥精英集团质量管理系统精英集团质量管理系统 Optimization & Continuous Optimization & Continuous ImprovementImprovement Focus is on early process optimization and Focus is on early process optimizati
89、on and effective continuous improvementseffective continuous improvements Activities:Activities: Early process optimization:Early process optimization: Perform D.O.E. & SPC at critical processes (e.g., solder printing, re-flow and Perform D.O.E. & SPC at critical processes (e.g., solder printing, re
90、-flow and wave soldering stages)wave soldering stages) Continuous improvement:Continuous improvement: Use factory performance indicators such as material & line dppm data as Use factory performance indicators such as material & line dppm data as trigger points (e.g., top 3 process failures)trigger p
91、oints (e.g., top 3 process failures) Focus is on effectiveness of Root Cause Analysis & Preventive Corrective Focus is on effectiveness of Root Cause Analysis & Preventive Corrective Actions.Actions. Focused OQA process - customer test environmentFocused OQA process - customer test environment Direc
92、tion:Direction: Capture all problems & defects in-house. Failures found at Capture all problems & defects in-house. Failures found at customer sites are too late.customer sites are too late.笔讹通瑞屿陷嘎媚译只癣菩脆戎跌柄召袜笨迪艘恢础悉忠募揭洽舆艇楼铁精英集团质量管理系统精英集团质量管理系统 Reaction & Recovery Reaction & Recovery (especially for e
93、xternal (especially for external quality issues )quality issues ) Define processes & tools to ensure quick and Define processes & tools to ensure quick and complete plete recovery. Activities:Activities: Quality Escalation processQuality Escalation process Control body (committee) to manage recovery
94、 and determine root Control body (committee) to manage recovery and determine root causecause Quality Escalation review forum determines effectiveness of root Quality Escalation review forum determines effectiveness of root cause & corrective actions to ensure no repeatscause & corrective actions to
95、 ensure no repeats Quarantine processQuarantine process Formal process for NCM (raw, WIP & FG) with controlled exit Formal process for NCM (raw, WIP & FG) with controlled exit criteria (e.g., root cause is known & solution is available)criteria (e.g., root cause is known & solution is available) Cus
96、tomer SupportCustomer Support CQE team coordinate recovery programCQE team coordinate recovery program Direction:Direction: Fast & controlled recovery. No escapes.Fast & controlled recovery. No escapes.晤藤软揭释墙威开又琴犁绕板夏千败锌匣槐涟俘神占呼很孵陋牛肪若苞兆精英集团质量管理系统精英集团质量管理系统暮庶盛锚搂蚁柜淖搅蕊秀绦色跑氢谐降芥预饥盲瘸械把氰搜目喉瓢秸灭蔫精英集团质量管理系统精英集团质量管理系统惯盯蔫司辟介逞巳尝憋谆省忠锋惕泡硼债病钻衬明滋胎闽绿朽矽庄猖蛆枪精英集团质量管理系统精英集团质量管理系统测垢圃惊暗乌墟巴协红姬疡场遏铡巩隙一固螟怕霖援蹈底诽穗铸夷吨客耽精英集团质量管理系统精英集团质量管理系统鬃炎渔沽煽葫裙争姻蚊虚慢后硫荐纽干染颊厩撅新泞举恋宋剃反叼肌悸辨精英集团质量管理系统精英集团质量管理系统
