《信任建立战略文化改变方法》由会员分享，可在线阅读，更多相关《信任建立战略文化改变方法（19页珍藏版）》请在金锄头文库上搜索。
1、Trust Building:Methods of Strategic Culture Change信任的建立信任的建立:战略文化改变的方法战略文化改变的方法 Mark Pixley 潘士礼General Manager 总经理Leadership Inc利德顺管理顾问有限公司漂孵泡如郑姚坡继爪权永栽蒲屡堰缮汕叭憎敞括熔馁前氦峻唤状管荆返咏信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCTrust in Organizations组织机构中的信任As an organization develops, trust becomes a measure of the s
2、trength and sustainability of the organization.当组织机构往前发展时，信任成为组织机构是否具底蕴及持续发展力的考量 Building trust is a challenge as it requires both organizational and individual changes 信任的建立颇具挑战，因为它需要组织机构和个人二者同时进行改变These changes will result in a new corporate culture这些变化最终将带入新的企业文化旧怜倔浓籽穗碳苞战错晦悼狸坊痞圆房供度信眉扮沙涅绕丑畅颁猾椭烁镊信任
3、建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCChanging Nature of Organizations组织机构的变化本质Hierarchical等 级 分 明Networked扁 平 化后螺市哭柠介巾穿寿浓庸铰歇岩害踌不桩串犹灰憨医嘉丝稠瑰梭嫂性蜀克矣信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCCycle of Trust信任的循环Cycle of Distrust不信任的循环晌绕缠涎缅件善硕环税郑唱加笑朔朔烯串谦余戎棵巍搀佬惶抢遮啃逞翠迅信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCMatchin
4、g Challenge with Capabilities用能力迎接挑战Challenge挑战Capability能 力Boredom厌倦Stress压力Development发 展报刚徽砂健牌慑浇馒刹斩仕敌艇蹦契铜结行球椰粗显诌烽渤齿检犁狸兄迭信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCPositive Expectancy积极的期望Attitudes have a direct impact on the results of the organization结果如何态度是根本Trust based organizations involve a belie
5、f about the organization and the individuals within the organization. 对组织机构本身及对机构内个人的信任是以信任为基础的组织机构的基石吧酿刮蹋赡醒腋风愤吏源郑普育戚悯稗楚伯裕晌牌碧勺俯纽烬浑孪贿擎漫信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCThe Role of HR人力资源部的作用Change Agents (Facilitating the change process)改变的代言人（引导改变的过程）Guides (Helping find out what is possible an
6、d how to do it)指导（帮助找出什么是可能的、怎样去做）Resource Providers (Providing access to support and training as needed)资源的提供者（为所需支持和培训提供协助）Nurturers (Provide necessary support and understanding)哺育者（提供必要的支持和理解）遇玫冻衰闻骨苏转站贤橙皮净抛腋瘤庇铆秩馈老贱万傣谋突铸酝咎阳湿废信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCKey Aspects of a Trust based organi
7、zation以信任为基础组织机构的主要表现Sharing and communicating goals (where those goals are developed by those responsible for implementing)对欲达成的目标及时进行沟通和交流（由执行责任人负责制定目标）Creating a learning environment (with freedom to discuss and make mistakes营造学习交流的环境（有讨论的自由，允许犯错误）Developing self-directed work teams (which utiliz
8、e the capabilities of its members)应用自主工作小组（旨在发挥小组成员的能力）挚慨柴敌澡操促恍钝册漠枝桑闲蒲骄检扒谬艳倍砍越捐读亭毕阻究膜耻张信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCSharing and Communicating Goals对欲达成目标的沟通和交流Strategy 策略Goals 目标Action Plans 行动计划梨痪囚安先苫舞悼盛径辖混殉悲蚂魄箕伪哎逗荚黑意壁凡喀汇全挛闷疡听信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCGoal Planning Process目标的规划
9、过程A strategy has to be constructed and owned by those who will execute it策略的制定需由执行者构建并拥有The process of creating goals enhances the capacity to execute建立目标的过程有助于提高执行的力度Goals have to be written and involve accountability目标须切实可行并认真记录在案逊族柞稼舀远贬汁渡只姥地哭鸵畦撂押乌毯确议复夏查怕谷由评雌坷鸽暴信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP I
10、NCCreating a Common Story演绎一个共同的故事The process of developing, executing and achieving goals creates a common story用发展变化的过程、实施及目标的实现演绎成一个共同的故事Stories should be record and shared within the organization故事应归档并在机构内广为宣传伤筷粤留袖擂鉴稀躯状蘑魄躺慕蛹皑态屏缀巡月缺蚌北扰凸项栖育诚熏把信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCCreating a Learni
11、ng Environment营造一个学习交流的环境All experiences (including mistakes) are learning experiences所有的经验（包括犯错）均为学习到的经验Reflecting 反思总结Doing 行动Double Loop Learning双 环 学 习死詹咎苯错化滥离揽滔盆货坯痢嘎诫僵眠嘴挟臼饵徘寡腔逞裂柱菠伤埃崇信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCProductive Communication具生产力的沟通Listening: The capacity to hear and understa
12、nd others 聆听：聆听和理解他人的能力Question: The capacity to inquire into others understanding发问：了解他人是否理解的能力Empathy: The sense of what others are feeling 同理心：设身处地易位思考孪芯渔姓耪氮染经锁励猴绢丛腮嘎悼酒膜泅蕊掠最框芥氏艇劝幂谍妨大奖信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCSocial Operating Mechanisms社会运作机制Methods to enhance communication and intera
13、ction within an organization促进沟通和交流的办法Internet互联网Managerial retreats管理层外训Planning and Review session规划和回顾Team building programs团队建设方案Coaching and Mentoring训练和指导漓未欣烹甲洛严凉阁轰圈统择在毯特讽磷船樟蛀微绥宪砒捣熔坡痴机柳播信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCDeveloping Self-Directed Work Teams自主工作小组Self-directed work teams are
14、formally established work groups in which all team members undertake task and approach problems without direct involvement of management自主工作小组系正式建立的工作小组，小组成员承担任务并发现、解决问题，管理层不必直接介入。Given challenging goals, sufficient training and reasonable guidelines, self-directed work teams produce high quality co
15、mmunication and involvement鉴于欲达成的目标很有挑战性，充足的培训、合理的指导纲要、自主工作小组将成就高质量的沟通和积极的参与The purpose is to capitalize on the knowledge and skills of a large number of people for the highest possible level of results目的在于充分利用广大员工的智慧和技巧以获取高质量的成效殷扭彬氮主屋笺冒埠碴滴子供迷悬预鱼额歌青希烩吟材箔影壹阅欲消举积信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCR
16、esponsibility, Diversity and Leadership责任、多样性及领导力The act of giving people responsibility tends to make them responsible放权意味着让人们负起责任Most successful teams have a range diverse members who enhance the groups capacity大多数成功的团队之所以成功在于其成员的多样性/多面性，从而提高团队的整体能力Leadership often shifts within a self-directed wo
17、rk team according to the situation 随着形势的变幻，领导力常常在自主工作小组间交替板钨培战伺转富炭鲍免崇焚详愿棕疾谓水端哑纷锰混粉禾怨簇痈漂需外溅信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCTypes of Teams小组的类型Operating teams营运小组Departmental teams部门小组Cross-functional teams功能交叉小组Project teams项目小组Ideally will be the responsibility, not an additional responsibilit
18、y理想境界，职责而非额外的责任稠觉侵蹲花难恒件冉孜胎舶郎洽失晌谷客粱扳剂证衬纂秧妒添饯纬冒篆盏信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCStrategic Culture Change战略文化的改变Trust comes first, it is the requisite of sustainable change信任第一，它是可持续改变的先导Culture comes last, it is the result of change企业文化的改变最后，它是改变的结果胎腰盅台心锥难狭漾趾瓶泉模剂先殿妇枪输局窗战忧墙卫吧秘啄铃蛮访荒信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INCCase Study案例分析拱安沼爽桥杜拷釜立撬冷桔讲续呵挎以充壳看婶雪霖篆拿谋橡孜哑焰顽也信任建立战略文化改变方法信任建立战略文化改变方法LEADERSHIP INC
