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1、Training培训Regional Trainer区域培训员Chapter 3 Regional Trainer第3 章 区域培训員Supercenter - 购物广场To the Regional Trainer of Supercenter, the important duty is the management training of stores. Additional, and the modification of the MTP program are essential following up of the MT training.对于购物广场的区域培训员来说，重要的职责
2、是各个店中管理层的培训，除此以外，还有 MT 培训的跟进和 MTP 课程的修改。1. Training of Management管理层的培训1.1 Courses课程Regional Trainer directs 10 courses of the Management training. Following is the brief of each training program and the specific management:区域培训员负责 10项管理层课程，以下是各个课程所针对的相应管理层及简介：Training培训Regional Trainer 区域培训员MTPSOSC
3、ash Office1.1.1 LF: Leadership Foundations. Leadership Foundations is the first tier of Wal-Mart Leadership and Skill Building. Management Associates that supervise others are strongly urged to attend this training. Please note that this course is a prerequisite for Walton Institute.LF:领导艺术培训是建立沃尔玛领
4、导才能和技巧的第一条纽带，管理层员工非常有必要参与这个培训，应注意LF是上WI课程的先决条件。Topics covered include课程内容包括：People Skills for success as a Wal-Mart manager 作为一个成功的沃尔玛管理层的为人技巧;Skill development in communication, delegation, empowerment and team building在与人沟通、授权和团队建设中的技巧培养；Servant Leadership and how honesty and integrity relate to m
5、anaging othersTraining培训Regional Trainer 区域培训员公仆领导和评估他人工作的忠诚；Managing Diversity at Wal-Mart Stores, Inc.沃尔玛公司中多样化的管理；Resources for Living生存的资源；Effective Coaching有效的指导。Please note that this workshop is for three full days. All the trainee will receive aT certificate after this training.整个课程历时 3天，完成培训
6、后学员可获得一份毕业证书。1.1.2 PI/POS: Perpetual Inventory/Point of Sales. This is the basic program of retail industry. Perpetual Inventory (P.I.) is a system that lets us know how much of each item we have in our store. It does this by keeping track of the merchandise that comes in and goes out of the store.
7、P.I. also allows us, when necessary, to review and adjust an item-hsando.nAn on-hand is simply the total quantity of an item in the store.PI/POS :即永久库存/POS补货是零售业的基础课程。永久库存系统通过跟踪各种商品在商场中的进出，让我们了解商场中各种商品的数量，必要时，这个系统还允许我们观察并调整手头上的商品数量。Benefits of P.I.PJ的优点Our P.I. system allows us to provide better Cus
8、tomer Service and operate more efficiently. Some of the benefits of our P.I. system include:P.I系统使我们更好地提供顾客服务，更有效地进行商场运作。其优点体现在以下各方面:Training培训Regional Trainer 区域培训员An improved In-Stock Position. This leads to more sales and in turn produces more profit and more profit sharing dollars.保证現貨。在保证销售的同理满
9、足顾客的需求；Reduced Inventory Levels. This means less markdowns, reduced shrinkage and lower operating and accident costs.减少库存量。这意味着更少的书面记录、更少的损耗和更少因操作不当 或事故所造成损失；Improved Customer Service. P.I. allows us more time for Customer Service and merchandising.提高顾客服务。P.L系统使我们有更多的时间花在采购和顾客服务上；Timely and Accurate
10、 Information. This assists our Buyers, Distribution Centers and Vendor-Partners in making more informed purchase decisions.及时和准确的信息。这个系统将帮助我们商場的員工、分销中心和供应商伙伴达成更正确的采购决定。In-stock is the most important aspect of Customer Service. Customers Expect to find the items they want. If we do not have an item,
11、the Customer may not besatisfied with their shopping experience and decide to shop somewhere else. 保证 现货是顾客最的方面，顾客总是希望买到他们想要的东西，如果我们不能做 到，他们会不满意并转到其它地方购物。The way that we reorder merchandise to ensure in-stock is called Point of Sale, or POS Replenishment. It is a method of tracking and ordering merc
12、handise through the registers and your stores computer system, called the SMART System. This accomplished through obtaining:我们通过不断的发出補貨，订单订购商品保证现货的方式，是通过收银台和 商场内的电脑系统跟踪和订购商品的方法就是销售点补货，订貨的准备需要Training培训Regional Trainer 区域培训员系统以下信息：Point of sale data from your scanning registers.收银台扫描器的销售点数据Point of s
13、ale data from your scanning registers.收货的信息Last years sales data.去年的销售数据Maximum shelf quantity.最大的货架量On-hand information you supply.現貨存量The Store Replenishment System at the Home Office uses all information to calculate suggested orders. The POS Replenishment System uses data from your store to calc
14、ulate suggested orders. This creates orders that are customized to your stores rate of sale. The detail content would be discussed in the PI/POS program. 总部电脑系统运用所有的这些信息计算建议訂单，商场同事审核完成真正适合商场销售的订单。以上的内容都会在PI/POS课程上做详细的介绍。1.1.3 Rec/Inv: Receive/Invoice. It is a half day class. The brief is the procedu
15、re of receiving and the working procedure of invoice office. The receiving procedure includes the categories of receiving, the checking points of receiving and the management of receiving invoice. Additional, the Invoice includes the categories of invoice work, the checking points of invoice, the checking points of finance and the check of Fresh.Rec/Inv : Receive/Invoice，收货及票据，半天的课程。主要内容是收货程序和票据办公室工作流程。收货程序包括商场的收货种类、收货查验要点、收货Training培训Regional Trainer 区域培训员部票据处理方案。票据方面包括票据部工作种类、票据部核查要点、财务核查要点和鲜食盘点。1.1.4 WFI/PTS: Walton Food Institute/Profit Through Sanitation.
