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1、CustomerServiceResumeTips Whether youre a seasoned pro or entry-level, the US Department of Labor reports excellent job growth potential for customer service representatives To ensure youre considered for the best opportunities, pay your resume the same attention you do your customers. These tips ca
2、n help, and be sure to check out our sample resume for a customer service manager.Target Your ResumeResumes that are highly targeted to the career goal are much more effective than general resumes, says Judith Friedler, director of CareerPro International and a resume writer for 16 years. The hiring
3、 manager should be able to glance at the resume and immediately know youre seeking a customer service-related position.Kim Lockhart, an operations director for staffing agency Spherion, also recommends targeting your resume. The more you can simplify it for the recruiter or hiring manager, the bette
4、r your chances, she says. You want your resume to be as specific to the position you are applying for as possible.Friedler and Lockhart both suggest including a career summary to target your resume and also highlight credentials hiring managers find desirable. For example:“I never imagined anything
5、like this，” said thepaper， “when I was only a little blue flower，growing in the fields. How could I fancy that I shouldever be the means of bringing knowledge and joy toman? I cannot understand it myself， and yet it isreally so. Heaven knows that I have done nothingmyself， but what I was obliged to
6、do with my weakpowers for my own preservation; and yet I havebeen promoted from one joy and honor to time I think that the song is ended; and thensomething higher and better begins for me. Isuppose now I shall be sent on my travels about the world， so that people may read me. Itcannot be otherwise;
7、indeed， it is more than probable; for I have more splendid thoughtswritten upon me， than I had pretty flowers in olden times. I am happier than ever.”Advertising Executive Resume formats are generally written using Times New Roman font. Due to the need to cover an expansive work history the executiv
8、e summary is likely to be longer than three pages so keep it concise and leave out unnecessary fillers or useless adjectives.Dedicated customer service representative with five years of front-office experience within the banking industry. Known for ability to resolve a wide range of customer issues
9、and elevate customer satisfaction levels. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service.本人性格开朗、为人诚恳、乐观向上、爱好广泛，拥有较强的组织能力和适应能力，善于和人沟通，并含有较强的管理策划和组织管理协调能力。Emphasize ResultsYou can take your resume to the next level by highlighting the outcomes of your
10、work. According to Friedler, Many customer service professionals dont realize they have accomplishments, such as contributing to response rates or improving customer satisfaction ratings.Lockhart agrees. It is important to create energy to really entice the recruiter to want to contact you for more
11、information, she says. For example, instead of saying handled incoming calls, you might say handled over 200 calls daily for Fortune 500 insurance claims center. Lockhart urges customer service professionals to demonstrate those contributions that went beyond expectations.Friedler recommends quantif
12、ying your results to make their importance clear. Heres a before-and-after comparison that shows the impact of providing measurable outcomes:Before: Achieved a high customer satisfaction rating.After: Achieved customer satisfaction rating of 98% within three months, exceeding companys stretch target
13、 of 90%.If youre having trouble identifying accomplishments, give these questions some analytical attention:Did sales increase as a result of your customer service expertise?Did you receive unsolicited feedback from happy customers?Did you earn the trust of repeat customers or generate referrals due
14、 to your focus on customer service?Did repeat customers specifically request you?Did you help improve customer satisfaction rankings?Did you recommend or implement improvements to customer service programs?即使在面试中部分主考官提的问题看似难度很高，仿佛是有意刁难，其实，这类试题全部是主考官在了解了考生的具体情况以后，依据考生的兴趣和专长量身订做的。因此，在面试前，一定要熟悉自己的材料，熟悉
15、当下的时事热点话题，要在日常生活中善于积累知识，多培养自己的应变能力和提升个人素质，对于这类考题才能应付的得心应手。通常个人简历中的自我评价以4-10条为宜，过于冗长、格式化、无个性的自我评价会喧宾夺主，使人力资源经理的注意力被分散，无法用心阅读，甚至会对自我评价部分一跳而过，使自我评价没有起到应有的作用。更有甚者，写得不好的自我评价会使面试官不认可简历，忽略简历中工作资历的关键内容，或不给求职者的面试资格。(2)依据填写表格中的简历、专长、获奖等，和自己介绍的内容，提问老师会在初步印象基础上，有针对性地问询语文、数学、外语等情况，可谓“自作自受”。应届生按学历专业报考对应的学科。小学教育专业
16、的毕业生可报考小学语文或小学数学，小学教育专业有明确方向的，也可报考该方向的小学学科。文科综合专业可报考政治、历史、地理和社会学科，理科综合专业可报考物理、化学、生物和科学学科。政治、历史和地理专业的能够报考社会学科，物理、化学和生物专业的能够报考科学学科。Time(from/to) Institutions Field of Study Certificate ObtainedDid you serve a high number of customers while offering impeccable service?应届生按学历专业报考对应的学科。小学教育专业的毕业生可报考小学语文或小学数学，小学教育专业有明确方向的，也可报考该方向的小学学科。文科综合专业可报
