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1、JOB DESCRIPTION岗位职责JOB TITLE: ROOMS DIVISION DEPARTMENT SECRETARY职位 房务部秘书AREA/DEPARTMENT: ROOMS DIVISION 部门 房务部JOB BAND: 6LEVEL级别 六级REPORTS TO: ROOMS DIVISION DIRECTOR直接上级 房务总监POSITIONS SUPERVISED: NIL下级 无JOB SCOPE: 工作范围 Department and department is responsible for the communication; responsible for
2、 the work of the right to receive information and communication; is responsible for departmental management; the drinks the management of the remaining items.负责部门内部及部门间的协调沟通工作；负责电话的接听和信息的正确完整传达。TESTIMONIAL: I have read and received a copy of the description and fully understand that violation of any
3、 of the stated responsibilities and duties is grounded for disciplinary action.本人确认已阅读了本职责描述，并同意在工作职责描述中所规定的职责。Signature:签名 Date: 日期 Key Responsibilities主要职责l Consciously abide by commuting system and department regulations. 自觉遵守上下班制度及部门的规章制度。l Warm in reception, the hotel and department of business
4、 personnel, finishes the corresponding explanation, but not its prattle, more arbitrarily revealed hotel and department information. 热情接待，酒店和部门的业务往来人员，作好相应解释，但不得与其闲聊，更不得随意透露酒店和部门信息。l Answer telephone according to the standard requirement of questions and answers provide reliable information. 接听电话按标准
5、要求回答各类提问和提供准确有效的信息。l Fast and accurate fill in, document handling, form work and exquisite neat and beautiful. 快速准确地填写、处理文件、表格工作，并讲究整洁美观。l In time, check, completion, handed in, and consecrated documents form to department and other departments have communicated, transfer information. 按时检查、完成、上交、分派各
6、类文件表格，向部门和其它部门传达、传递工作信息。GENERAL概要l Handles other duties and projects as assigned.解决其余工作，依照分配做出计划。l Is prepared to implement assigned tasks during emergencies such as fires, power cuts, and bomb threats.在如火灾，停电，爆炸袭击等紧急事件的发生过程中，准备好所分配任务所需的工具。l Encourages the highest possible standard of environmental
7、management.鼓励最高标准的管理环境。l Is prepared to implement assigned tasks during emergencies such as fire, power cuts and bomb threats.在如火灾，停电，爆炸袭击等紧急事件的发生过程中，准备好所分配任务所需的工具。l Handles other duties and projects as assigned.解决其他工作和必需的计划。Occupational Health and Safety Responsibilities职业保健及安全职责l Demonstrate Aware
8、ness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.表现出职业保健及安全职责方面的政策及程序的意识，确保在职业保健指导方针下安全地进行所有程序并确保下属也是按此规程进行操作。l Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.关心并知晓遵守职业、保健及安全方面的
9、政策、法规及程序的职责。l Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.熟悉酒店安全、急救及消防、紧急应变程序，安全谨慎地操作设备。l Initiate action to correct a hazardous situation and notify supervisors of potential dangers.发起消除安全隐患的行动并通知主管潜在的危险。l Log security inci
10、dents and accidents in accordance with hotel requirements.按照酒店要求记录安全事故及事件。Key Competencies主要资质Key Tasks主要任务Drive For Results获取结果l Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals. 设立高工作标准并朝挑战性目标前进。l Strive for constant improvements and take
11、s responsibility for achieving business results and persevere despite obstacles. 致力于持续性发展并负责达到业绩目标，尽管有困难，还是要坚持达标。Understanding the Business理解酒店业l Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative
12、information.显示出与本部门及酒店有关事宜的兴趣及理解，并不断更新相关最新情况，包括法律法规。l Adheres to The International Conference Center Corporate Code of Conduct, Employee Handbook and Hotel policies.遵守国际会议中心行为准则、员工手册及酒店政策。l Demonstrates an understanding of competitors major strengths and weaknesses.表现出对竞争对手优势及弱势方面的理解。l Has a broad k
13、nowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable.在酒店运营方面有广博的知识，重点放在确保酒店生意成功且赢利的必要重要环节上。Problem Solving and Decision Making解决问题及决策l Diagnose problems and thoroughly analyze information to guide decision making.诊断问题并全面
14、分析指引决策的信息。l Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.当得出结论时，应先评估并吸收关键信息，然后进行逻辑分析、做出有说服力的决定。Customer Focus聚焦客户l Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.与所有内、外部客人
15、建立并保持积极关系，以预期其期望。l Take action to address these needs in order to exceed their expectations.采取行动说明这些需求以便能超过他们的期望。l Create a positive hotel image in every interaction with internal and external customers.在与内部及外部客人每一次互动的时候都争创积极的酒店形象。l Adhere to hotel brand standards.坚持酒店品牌标准。l Maintain a high level of produc
