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1、酒店鲜花数量、质量及采购标准操作Why is this task important for you and our guests?为什么此项任务对您和客人如此重要?Answers: 回答：1. I know what flowers mean to our guests.我知道鲜花对我们客人的意义什么?2. I understand that flowers have impact on the ambience and the welcome.我知道鲜花会带来良好的氛围和代表欢迎3. I am able to increase the GSTS score.能够提升客人的满意指数WHAT/
2、 STEPS步骤HOW/ STANDARDS如何做/标准1）Check requirement for the next day检查第二天所需数量Flower Room Attendant checks the number of VIPs, F&B function requirements and public area display requirements and raises a Purchase Request for the flowers required. 花工应核实第二天贵宾将要入住的人数,餐饮各餐厅用花的数量,公共区域用花的数量并根据此数量制订鲜花申请表2） appro
3、val & purchase 更进和采购The Purchase Request is sent to the Executive Housekeeper for approval and forwarded to Purchasing by 3.00 PM.鲜花申请单在每日下午3点钟以前交到行政管家手中3) Receiving 接收When flowers are delivered to the Receiving Department the Receiving Clerk calls the Flower Attendant. The Flower Attendant must che
4、ck on the quality before acceptance.当鲜花送到客房部办公室时,文员应及时通知花工,.花工必须在接收前检查鲜花的质量When quantity and quality is agreed the Flower Attendant and Receiving Clerk signs on the delivery note to acknowledge acceptance.当数量和质量相符时花工应在鲜花接收单上签字4） Flower Room花房The flowers are then transferred to the Flower Room for pr
5、eparation for:鲜花将被送到花房保存并为以下区域做准备:- Lobby大厅- Guest Rooms for VIP s贵宾房间- Guest Bathrooms客房卫生间- Restaurant 餐厅- Lobby Lounge大堂吧- SPA水疗- Conference area会议区域- Other designated areas其他指定区域- 问题概述:1. What is important when we check the floral arrangement requirements for the next day? 当检查第二天需要的鲜花时应注意什么?2. What is the deadline for requests? 采购的最终期限是什么?3. a) What is the responsibility of the Flower Attendant before receiving flowers? 在接收鲜花时花工应主要检查什么?b) Can you accept cheaper flowers which are discounted? 你能够接受不新鲜的花吗?4. Do you prepare flowers for Guest purchase? 你需要为客人准备鲜花吗?
