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1、酒店英文道歉信集合7篇酒店英文道歉信集合7篇 酒店英文道歉信集合7篇 在现在社会，很多地方都会使用到道歉信，我们通常在对别人表示赔礼道歉时会用到道歉信。你所见过的道歉信是什么样的呢？以下是我帮大家整理的酒店英文道歉信7篇，希望对大家有所帮助。 酒店英文道歉信 篇1 Dear customer,I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite
2、 customer.Second,I would like to make an apology to you for our bad service. A few days ago you went to our hotel.When you got there,our waiters didnt help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for
3、 customers?Now I am glad to tell you that something has been done . The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again. As we know,customer is the God.If you have any questions
4、 or suggestions,please call us anytime anywhere. Thank you again. 酒店英文道歉信 篇2 ms. mitsuko iwasaki3-16-6-804, higashisunakoto-kutokyo, 136-0074dear ms. iwasaki,upon your arrival, our agent failed to locate your reservation. we sincerely apology as our associate obviously mistakenly implemented the sta
5、ndard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been d. we understand that you may requested the king size room but actually we could not satisfy yourmay the year of the rabbit bring you joy and prosperity.yours sincerely, 酒店英文道歉信 篇3 Dear
6、Mr. LiIt has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999Your experience was one of difficulty.I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no ex
7、cuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation howev
8、er I regret that you were inconvenienced.Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please
9、do not hesitate to contact me directly in business or pleasure bring you back to Beijing.Sincerely,Alfred ZhuangFront Office Manager 酒店英文道歉信 篇4 亲爱的客人：您好!首先请允许我对您遇到的预定没有房间的问题给您带来的不便致以真诚的.道歉。由于近来客人较多，客房紧张，导致有些客人无法入住，我们深感抱歉。我们可以介绍您去与我们同等档次的酒店，还有不知您方不方便把您的姓名和联系方式留下，如果有了房间我们会在第一时间通知您并免费接您回来，为了表示我们的歉意，我们决
10、定在您入住时给你一定折扣折并免费提供早餐。祝您过得愉快!XXX酒店20xx年x月x日 酒店英文道歉信 篇5 Dear customer,Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting without your permission.I had no intention of intruding on your personal life. In China, arranging interesting leisure activities
11、for visitors is a common way to show welcome. However, as your receptionist, I should have realized that you are inclined to regard your private time as an inviolable treasure and hate to be harassed by unplanned matters.Im really sorry that I didnt check with you before making such incomsiderate ar
12、rangement .All I can say is that it wont happen again. Sincerely, 酒店英文道歉信 篇6 Mr. Ulrich Niemann.DirectorPeople-People Exchange Co.Dear Sir or Madam: Friday 22nd SeptemberMany thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last v
13、isit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf.Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly info
14、rmed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in
15、 future.I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.It is only through feedback such as your own that we can
16、 judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one n
