单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,Myths,traditions and opinions,Speaking,3,Pets,CONTENTS PAGE,Talk time,*,Speak up,Talk time,7-1,1,2,3,4,Complaining and responding to complaints,5,I want to complain about this CD.,Whats the problem?,Theres a hole in the middle.,6,7,7-2,1,2,3,4,Questions,What does Lo want to complain about?,Why does he want to complain about it?,What will the shop assistant think about him?,The CD.,5,Because he thinks there is a hole in the middle of the CD.,He may think that the customer is quite strange.,6,7,Name some things we complain about frequently.,7-3,1,2,3,4,5,Services,Goods,late buses,rude shop assistants,overcharging,bad food,defective electrical appliances,clothes that fall apart easily,scratched furniture,6,7,Ellen goes to the supermarket to complain to David,the manager.,Practise,the conversation below in pairs and answer the questions.,A1,7-4,1,2,3,4,5,Ellen,Excuse me.I,want to complainabout these peppers,.,David,Whats,the problem,?,Ellen,When I,took off the plastic,Ifound that,two of,them were rotten,.Look!,David,Oh,Im very sorry about that.Ill take care of it,right away,.Can,you show me,your receipt?,Ellen,Yes,here it is,.,David,Thanks.Now if you can wait,Ill be back in a,moment,.,6,7,7-5,1,2,3,4,5,Questions,What did Ellen say to complain?,What did David say to,apologize,?,What do you think David will do?,I want to complain about these peppers.,Oh,Im very sorry about that.,He will bring her some fresh peppers.,6,7,Make two similar conversations between Ellen and David.Use the words below to replace the words in italics in the conversation above.,A2,7-6,1,2,3,4,5,6,7,C,ut out a picture from an advertisement of an item you would like to own.Imagine that something has gone wrong with it and complain to,your partner,who plays the person who sold it to you.You two must negotiate a settlement.The salesperson should be less cooperative than David and need persuading before he/she does anything to help.,A3,7-7,1,2,3,4,5,6,7,*,Speak up,4-1,1,2,3,Choosing interesting topics,4,Work in groups.You are all committee members of your schools English-language newspaper.Look at the table on the next page.Your group must decide which five topics are the most interesting.You can follow the steps listed below.,Discuss the topics one by one,and tick the table.The group must all agree about each topic.(If necessary,you can vote.),Choose the five most interesting topics for the newspaper as a group.,Suggest other interesting topics for the newspaper.,Report your decisions to the class.,4-2,1,2,3,4,Choosing the five topics,4-3,1,2,3,4,Use the expressions below to help you.,Now,lets talk about.What do you think,.?,I think.,so this is a good idea.,I dont agree because.,Where shall we put the tick?,Do you all agree?,Which are the five most interesting topics?,I think.is not very interesting.Lets cross out that one.,Lets choose I think most people like this topic.,Discussing,the topics,4-4,1,2,3,4,Reporting ideas to the class,We need to think of another topic.Does anyone have any ideas?,I suggest articles about.,Many students are interested in,Why dont we have some?,Yes,thats a good idea./No,I dont think that is very interesting.,We have discussed these topics and have decided that the five most interesting topics are these.First,Second,Third,Fourth,Finally,We also have another suggestion.We could have articles about,Suggesting another topic,right away,immediately;at once,Come to my office,right away,Sam.,apologize,/,plaz,/,v.,say that you are sorry about something that you have done,I,apologized,to John for losing his book.,make a complaint,tell somebody that you are not satisfied with something,You should,make a complaint,to the company that made the machine.,(be)wrong with,having problems or difficulties with something,What,is wrong with,your arm?,review,/,rvju,:/,n.,a piece of writing in a newspaper or magazine that says what somebody thinks about a book,film,play,etc.,The film got very good,reviews,.,。