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1、商务英语business english 英文电子邮件写作规范,2018.09 Emma Xiao,你出现过以下情况吗？,有时你明知道打电话效果会更好，却用电子邮件发送了消息 你利用电子邮件发送过于私人或机密内容，过后又懊悔不已 有时候匆忙发送电子邮件，未添加问候语或结束语 常常未仔细检查语法、拼写及标点错误就发送电子邮件 有时候忘记在邮件中添加附件 发出邮件后希望能追回，可惜为时已晚 你已经很长时间没有整理或删除电子邮件 一听说需要写电子邮件就头疼，动不了笔,这封邮件有无不妥之处？,From: Harry.Limpresto.co.my To: shirley Cc: Subject: HE
2、LLO! hi Shirley Hope things r well with u, its good 2 know that u will be back in malaysia again in nov to hold your seminar on effective biz writing. PLS LET ME HAVE SOME FREE DATE while u r over here. some bookstores r interested in a talk and singing event, I hope u will agree to take part. tnks
3、& rgs Harry,英文电子邮件写作规范,EMAIL的基本结构,Email基本结构,To: shirley Cc: Bcc: 信头 Subject: HELLO! Attachments: hi Shirley 称谓 （问候语） 正文 Hope things r well with u. Its good 2 know that u will be back in malaysia again in nov to hold your seminar on effective biz writing. PLS LET ME HAVE SOME FREE DATE while u r over
4、 here. some bookstores r interested in a talk cum singing event. I hope u will agree to take part. 结尾 tnks & r 结尾敬语 Harry 落款签名,主体,1、信头,1.1 主题 Subject,构成：单词/名词性短语/完整句（一般不超过35个字母) 练习：判断下列表达是否准确 Greetings Supplier training Meetings on 22 July has been canceled. go to hospital professional trainees from
5、 sister company should abide by rule of local company. 大小写规则： 方法1：将位于句首的单词和专有名词的首字母大写即可 方法2：将实词（名词、动词、形容词、副词、代词等）每一个单词的首字母大写。 练习：判断下列表达是否准确 New E-mail Address Notification Detailed calculation detailed calculation,1.1 主题 subject,主题框内容应简单明了，但切忌含糊不清。 例如： pricing policy meeting（定价政策会议） letter of applic
6、ation（申请信） 练习：判断下列表达是否准确 Meeting News about the meeting Tomorrows meeting canceled Greetings Greetings from DDC Company Please come to pick your card.,2. 主体,2.1 正文格式,Dear XXX, xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx. xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx xxxxxxx. xxxxxxxxxxxxxxx. Sincerely y
7、ours, XXX,Dear XXX, xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx. xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx. xxxxxxxxxx. Sincerely yours, XXX,Dear XXX, xxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx. xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx. xxxxxxxxxxxx. Sincerely yours, XXX,2.1 正文格式,Dear XX
8、X, xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx. xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx xxxxxxx. xxxxxxxxxxxxxxx. Sincerely yours, XXX,Dear XXX, xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx. xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx. xxxxxxxxxx. Sincerely yours, XXX,Dear XXX, xxxxxxxxxxxxx
9、xxxxx xxxxxxxxxxxxx. xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx. xxxxxxxxxxxx. Sincerely yours, XXX,2.1 正文格式,Dear XXX, xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx. xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx xxxxxxx. xxxxxxxxxxxxxxx. Sincerely yours, XXX,Dear XXX, xxxxxxxxxxxxxxxxxxxxxx xxx
10、xxxxxxxxxx. xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx. xxxxxxxxxx. Sincerely yours, XXX,Dear XXX, xxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx. xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx. xxxxxxxxxxxx. Sincerely yours, XXX,2.2 称谓,称谓之后一般用逗号，如Dear Stella,2.2 称谓,若无法得知收件人姓名，可用: Dear Sir o
11、r Madam, Ladies and gentlemen, Dear Colleagues, Dear all, To whom it may concern,Dear Committee Member, Dear Meeting Planner, Dear Purchasing Agent,2.3 问候语,Long time no see. How have you been? 好久不见，最近你好吗？ I hope you are doing well recently.希望你近来过得很好。 I hope things are going well with you. 希望你近来过得很好。
12、 How was your trip/ vacation to Beijing? 你去北京的旅行/假期过得如何？ First let me start by wishing you and your staff a Happy New Year. 首先祝你和你的同事新年快乐。,2.4 开头,商务邮件不需要过多的寒暄，恰当的称呼和招呼之后就可直接进入主题。通常在第一句说明邮件的目的。 例如： I am writing to inquire whether you can provided your latest catalog. 我来信是要询问您是否能提供贵公司最新的目录。 We are int
13、erested in your range of office supplies. 我们对你们的办公用品感兴趣。 After a careful review of your operations, we believe that your company is ideal for meeting our OEM needs. 在仔细检视你们的运营状况后，我们认为贵公司非常符合我们的代工制造需求。,练习,请根据下列情境写开头句： 需要与对方商榷讨论方案细节的时间，你现在发送邮件给对方，询问下周二下午2点到4点是否合适。 昨天的会议上对方要求发送项目的具体介绍，你现在将所需文件通过邮件（附件）发
14、送给对方。 前一次会议约定周五给对方发送合同，你现在发送邮件与对方再次确认，将于周五把合同发送给对方。 你需要对方协助你处理一些事项。,参考答案,Id like to discuss the details with you. Is Tuesday 1400-1600 convenient for you? 我想和您谈谈修订的事。这周二下午两点到四点您有空吗？ Attached are the documents you requested at the meeting yesterday. 昨天会议上您要求的文件已附上，请查收。 As discussed at the meeting, Il
15、l send you the new contract by this Friday. 正如我们在会上所讨论的，我将在周五前给您发送心的邮件。 I need your help in the following matter. 我需要你协助处理以下事项。,2.5 主体内容,主体段应简单明了，调理清晰，过长的内容不易阅读且容易让对方抓不住重点。 确保调理清晰，合理分段，避免将所有内容全部集中在一个主体段内写完。 若有多条建议或事项要阐述，可以用条例式的方法呈现，使内容更清晰易读。 为了能更灵活地排版，可以把这些信息作成附件形式，以方便对方将其打印出来。,2.5 主体内容常用句型,2.5.1. 通
16、知/公告,inform sb that / inform sb of sth 通知某人某事 I am writing to inform you that there are some small changes in the schedule for my visit to your company next week. 我写这封信是要通知您，我下周造访贵公司的行程将有些许变动。 This is to inform all employees of recent staff changes at KYLE Co. 此乃通知所有员工Kyle公司最近的人事变动。 notify sb that通知某人某事 This letter is to notify you that our office will be closed on Monday. 这封信是要通知你们，我
