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1、Project Communications Management,Two Factors of A Successful Enterprise,Communication People Management NOKIA CEO Mr. Orila Dialogue CCTV,Project Communications Management,Processes to ensure timely and appropriate generation, collection, dissemination, storage and ultimate disposition of project i
2、nformation,项 目 沟 通 管 理,沟通计划,确定项目干系人的信息与沟通需求:谁需要何种信息，他们何时需要这些信息，并且这些信息通过谁，运用何种方式传递给他们。 On most projects, the majority of communications planning is done as part of the earliest project phases. However, the results of this process should be reviewed regularly throughout the project and revised as need
3、ed to ensure continued applicability.,Communications Planning,Inputs Communications requirements Communication technology Constraints Assumptions,Tools & Techniques Stakeholder analysis,Outputs Communication management plan,Inputs to Communications Planning,Communications requirements The sum of the
4、 information requirements of the project stakeholders Communication technology Used to transfer information back and forth among project stakeholders Constraints Assumptions,Tools & Techniques for Communication Planning,Stakeholder analysis A method for developing a methodical and logical view of th
5、e information needs of the stakeholders and of the sources to meet those needs 为了对项目干系人的信息需求和信息资源形成一种系统的和符合逻辑的观点以满足需求，应对多种多样项目干系人的信息需求加以分析,Question,Outputs from Communications Planning,Collection and filing structure Methods used to gather, update, and store various types of information Distribution
6、 structure Specifies to whom information will flow and what method will be used to distribute various types of information. Description of information to be distributed Includes format, content, level of detail, and conventions and definitions to be used Production schedules Show each type of commun
7、ication Methods for accessing information Method of updating and refining the communication management plan as the project progresses,返 回,Information Distribution,Making needed information available to project stakeholders in a timely manner Includes implementing the communications management plan,
8、as well as responding to unexpected requests for information,Information Distribution,Inputs Work results Communication management plan Project plan,Tools & Techniques Communications skills Information-retrieval systems Information-distribution systems,Outputs Project records Project reports Project
9、 presentations,Inputs to Information Distribution,Work results Communication management plan Project plan,Tools & Techniques for Information Distribution,Communications skills Skills for exchanging information Written, oral, listening, and speaking Internal and external communication Formal reports,
10、 briefings and informal memos, ad hoc (特别)conversations Vertically, up and down the organization, and horizontally, with peers Information-retrieval systems Manual filing systems, electronic databases, project management software, and systems which allow access to such technical documentation as eng
11、ineering drawings Information-distribution systems Methods such as project meetings, hard-copy document distribution, shared access to networked electronic databases, fax, electronic mail, voice mail, and video conferencing,Outputs from Information Distribution,Project Records Organized storage and
12、maintenance of correspondence, memos, reports, and documents describing the project Project reports Formal project reports on project status and/or issues Project presentations Provide information formally or informally to any or all of the project stakeholders,返 回,Performance Reporting,Collecting a
13、nd disseminating performance information to provide stakeholders with information about how resources are being used to achieve project objectives This includes Status Reports (where project stands) Progress Reports (what has been accomplished) Trend Report (project results over time) Forecasting Re
14、port (projecting future status) Variance Report (actual results vs. planned) Earned Value Provides information on scope, schedule, cost, and quality, and possibly on risk and procurement,Performance Reporting,Inputs Work results Project plan Other project records,Tools & Techniques Performance revie
15、ws Variance analysis Trend analysis Earned-value analysis Information distribution tools and techniques,Outputs Performance reports Change requests,Inputs to Performance Reporting,Project plan Contains the various baselines used to assess project performance Work results Accurate information on proj
16、ect status, such as information about fully, or partially, completed tasks and costs incurred or committed Other project records Any information pertaining to the project context,Tools & Techniques for Performance Reporting,Performance reviews Meetings held to assess project status or progress Variance analysis Comparing actual project results to planned or expected results Trend analysis Examining project results over time to determine i
