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1、商务英语口语,Unit two,At the Hotel 在旅馆,商务英语口语主编：隋晓冰 电子制作：吴敬东,在本单元您将学会 如何预定房间,怎样使用房间的一些设施以及怎样了解旅馆的服务项目，如果对宾馆的服务不满意如何提出意见等等。,2.1 Checking in （办理手续） (A),(A: hotel Clerk B: Mrs. Perez) A: Good morning, madam. How may I help you? B: Good morning! Do you have any rooms available at the moment? A: Yes, we do. Wh
2、at kind of room would you like? B: Id like a suite for three nights. A: Please wait a moment while I check availability. Ah, Im sorry madam. We only have twin room available at this time. B: Thats all right. How much do they cost?,参考译文,A: Each night costs 630 RMB, but for a three-night stay we can o
3、ffer a discount of 20%. B: How much in total? A: 1518 RMB. B: Is breakfast included in the price? A: Yes, it is. You also have free use of the leisure facilities here. B: Thats fine. Ill take it. A: OK. Please fill out this form with your details. B: I would like to pay by cash. Do I need to pay a d
4、eposit?,参考译文,A: Yes, you do. There is 500 RMB deposit, which we will refund when you check out. So in total you need to pay 2018 RMB. B: Fine. Here you are. A: Thank you. Heres your key and receipt. Your room number is 807. A porterwill take your luggage to your room. The elevator is just around the
5、 corner. B: Thank you very much. A: My pleasure, madam. I wish you a pleasant stay. Goodbye! B: Goodbye!,参考译文,2.1 Checking in (办理手续) (B),(A：Hotel Clerk B：Mr. Feltham) A: Good afternoon, sir. B: Good afternoon. I have a reservation under the name of Feltham. A: Could you spell that, please? B: Of cou
6、rse. Its F-E-L-T-H-A-M. A: One moment, please. Ah yes, Mr.Feltham, you reserved a single room for four nights. Is that correct? B: Yes, thats right.,参考译文,A: I see from the computer that you are a frequent guest here. Do you have your loyalty card? B: Yes, here you are. And heres my credit card, too.
7、 A: Thank you. Right, your room number is 403-heres your key and receipt. Thank you for choosing our hotel again Mr. Feltham. B: Thank you, goodbye. A: Goodbye,参考译文,2.2 In the Room（在房间） (A),(A: Mr. Goldman B: Maid ) A: Excuse me. Do you speak English? B: Yes, I do. How can I help you? A: Well, Ive j
8、ust arrived in my room, but there are no instructions in English about the facilities available! Do you mind helping me for a moment? B: Of course not. What exactly would you like to know? A: Firstly, what is the number for room service?,参考译文,B: Its 2300.Room service is available 24 hours a day. A:
9、Very good. Now, could you help me to adjust the air conditioning please? Its too hot in my room. B: Yes, the control unit is on the wall next to the bathroom. Is 22 all right? A: Yes, thats perfect. Another thing, if I need more items for the mini-bar, which number should I call? B: You should call
10、the Housekeeping Department on 2500.They will replace any stock for you immediately.,参考译文,A: I see. So, is it possible to make international phone calls from my room? B: Thats no problem. Just dail 9 to get an outside line then dail the number as usual. A: Well, thank you very much for your help. B:
11、 No problem, sir. If theres anything else you need, you can find me at the desk by the elevator, or you can call housekeeping if Im not there. A: OK, goodbye. B: Goodbye, sir.,参考译文,2.2 In the room（在房间） (B),(A: House keeping B: Mr. Garcia) A: Good evening, housekeeping. How can I help you? B: Hello,
12、this is Mr. Garcia in room 728. There are a few problems with my room. A: I am sorry to hear that, sir. What exactly is wrong? B: Well, firstly, there are no towels in the bathroom. A: Well send a maid immediately to bring you some. Is there anything else we can do for you?,参考译文,B: Yes, there is. Th
13、e hot water doesnt seem to be working. This is really unacceptable. A: Im sorry, sir. We are having the water system repaired at the moment. The water will be back on at 8 o clock. B: Thats not enough. I need to have a shower before then. I have an important meeting this evening! A: Perhaps we could
14、 bring you some water from the boiler to fill your bath.,参考译文,B: I suppose that will do, but I want you to tell the manager that Im very disappointed with the service here. A: Ill inform her right away, sir. Please allow me to apologize on behalf of The hotel for the problems you are experiencing. B
15、: OK, goodbye. A: Goodbye, sir.,参考译文,2.3 Looking around the Hotel (参观宾馆) (A),Mr. Zhao works for a Chinese company that organizes conferences. He is visiting a hotel to I nspect the facilities in order to decide if it is suitable for a conference. (A: Manager B: Mr. Zhao) A: Good morning, Mr. Zhao. B
16、: Good morning. A: If you are ready, well start the tour of the hotel now. B: OK.,参考译文,A: First, lets start with the business center. Come this way, please let me tell you about the facilities that are available here. There are ten private offices that can be rented by our guests. Each office has a computer with broadband Internet connection, a telephone and a fax machine. B: Very good. Now,
