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1、Lecture 2,Staff training & promotion Teamwork & Communication,Temporary staff,The retailer company you work for needs to employ a number of temporary sales assistants to cover a busy period in its shops. You have been asked to consider how to recruit these staff. Discuss the situation together, and
2、decide: What type of people would be suitable for the positions What the company can offer to attract temporary staff,A: You see, Christmas is coming. It seems our current sales staff cannot manage the busy season alone. B: Yes, to cover the busy period, we need to employ 5 temporary sales assistant
3、s. What type of person do you think would be ideal for the vacancy? A: In my opinion, our ideal sales assistants would be experienced, since a green hand in sales just dont possess the necessary skills to communicate with the customers and its impossible for us to offer them training. B: Yes, experi
4、ence is the indispensable qualification. Besides, we should consider the necessary personalities, such as hard-working, honest, enthusiastic, out-going, clean and neat in appearance and even good-looking. A: Good-looking? B: That sounds a bit critical, doesnt it, but handsome or charming faces reall
5、y help a lot, you cannot deny it.,A: Yes, I think so. However, if our recruiting criteria are too critical, it may be difficult for us to find excellent sales assistants in such a busy commercial season. Sales assistants are in great need these days, you know. B: You are to the point. Thats why we h
6、ave to think about how to attract good sales assistants. Any good ideas? A: Since we hire sales assistants on temporary basis, we can forget those long-term benefits, training opportunity, career development and so on. Instead, we should focus on salary. B: I cant agree more. We can offer them hands
7、ome salary, such as commission salary based on their sales volume. For example 10% commission of their sales volume. Thats tempting, isnt it? A: Good idea! That is to our mutual benefits. Besides, to encourage them to work harder, we can also try by decorating our shop much nicer, by offering them f
8、ree lunch. B: You see, I myself even hope to join them. A: Why not?,I. Staff training,Why Whom What How,For a try,Who do you think should contribute towards the cost of employees training, the employer or the employees? Is it important for you to be offered opportunities for training in a job? Shoul
9、d firms train their employees? How can the staff be stimulated to attend the training class?,2. To whom,How do you think a supervisor should select employees for training courses? Is training experienced employees as easy as training new employees?,3. What,Is it necessary for companies offer English
10、 language training? Should the company offer different levels of training? Is it important to train employees in interpersonal skills? Is it important to train employees in problem-solving skills?,4. How,Location Transportation Time Cost Trainer Content Materials Follow-up advice,A: In arranging a t
11、raining course, I think the trainer is important. The trainer should be competent and expertise in the field. B: Absolutely. We can learn more things from a flexible trainer. Experienced trainer knows how to organize the class and will give more constructive advice on our study. A: And the time for
12、the class is also very important. It should not interfere with our routine work. Nobody will go to classes at the cost of quitting our present job. B: You can say that again. The purpose of our choosing the course is to guarantee that we can stay with our present position and get promoted. A: The co
13、st should also be reasonable. B: Exactly. If it was too high and beyond our means, we would not think about taking the course. A: To sum up, the trainer, time and cost are the most important to take into account when arranging a training course for staff.,Model Practice 1,What training would you hop
14、e to have in future? Is it better to attend a full-time or part-time training course? Do you think companies should provide training for all their staff? Do you think more companies will use external agencies to run their staff training program in the future? Are there any disadvantages of turning t
15、o an external agency to run staff training program?,What training would you hope to have in future?,The training of foreign languages, such as English. The globalization of economy and the wide-spread international cooperation all need the bridge of a common language. And English is one of the most
16、widely-used languages.,a full-time or part-time training course?,A full-time training is preferable. Because it allows the employees a complete range of time to focus on learning. Without the interruption of work, they can concentrate on acquiring new knowledge and skills, thus they can get effective training.,external agencies to run their staff training program ?,Its difficult to predict. It depends on the development and reputation of the external agency, on peoples attitudes towa
