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1、2,Chapter,Information Systems in the Enterprise,OBJECTIVES,Evaluate the role played by the major types of systems in a business and their relationship to each other Describe the information systems supporting the major business functions: sales and marketing, manufacturing and production, finance an
2、d accounting, and human resources,Management Information Systems Chapter 2 Information Systems in the Enterprise,Analyze the relationship between organizations, information systems, and business processes Explain how enterprise applications promote business process integration and improve organizati
3、onal performance Assess the challenges posed by information systems in the enterprise and management solutions,Management Information Systems Chapter 2 Information Systems in the Enterprise,OBJECTIVES (continued),Challenge: monthly changes in fashions; Mango has 731 stores in 72 countries Solutions.
4、 Inventory replenishment system tracks all sales and matches stores with inventory. Design teams meet weekly to adjust to trends. Distribution system allocates bar-coded items to specific stores based on store/product mix. Reduces time to market, increases agility Increases accuracy of decision maki
5、ng,Management Information Systems Chapter 2 Information Systems in the Enterprise,Mango Case: Fast Fashion, Hot Systems,Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,Types of Information Systems,Figure 2-1,Management Informatio
6、n Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,Different Kinds of Systems,Operational-level systems: support operational managers, keeping track of the elementary activities and transactions Management-level systems: serve the monitoring, controllin
7、g, decision-making, and administrative activities Strategic-level systems: help senior management tackle and address strategic issues,Three main categories of information systems serve different organizational levels:,Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJ
8、OR TYPES OF SYSTEMS IN ORGANIZATIONS,Major Types of Systems,Transaction Processing Systems (TPS) Management Information Systems (MIS) Decision-Support Systems (DSS) Executive Support Systems (ESS),Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS I
9、N ORGANIZATIONS,The Four Major Types of Information Systems,Figure 2-2,Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,Transaction Processing Systems (TPS),Basic business systems that serve the operational level A computerized sy
10、stem that performs and records the daily routine transactions necessary to the conduct of the business,Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,A Symbolic Representation for a Payroll TPS,Figure 2-3,Management Information
11、Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,Typical Applications of TPS,Figure 2-4,Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,Management Information Systems (MIS),Managemen
12、t level Inputs: High volume transaction level data Processing: Simple models Outputs: Summary reports Users: Middle managers Example: Annual budgeting,Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,Management Information Systems
13、 (MIS) (continued),Figure 2-5,Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,Management Information Systems (MIS) (continued),Figure 2-6,A sample MIS report,Management Information Systems Chapter 2 Information Systems in the Ent
14、erprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,Decision-Support Systems (DSS),Management level Inputs: Transaction level data Processing: Interactive Outputs: Decision analysis Users: Professionals, staff Example: Contract cost analysis,Management Information Systems Chapter 2 Information Systems i
15、n the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,Decision-Support Systems (DSS) (Continued),Voyage-estimating decision-support system,Figure 2-7,Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,EXECUTIVE SUPPORT SYSTEMS (E
16、SS):,Inputs: Aggregate data Processing: Interactive Outputs: Projections Users: Senior managers Example: 5 year operating plan,Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,Model of a Typical Executive Support System,Figure 2-8,Management Information Systems Chapter 2 Information Systems in the Enterprise,MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS,EXECUTIVE SUPPORT SYSTEMS (ESS) (Continued),Top Level Management Designed to the
