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1、康特讯电子深圳有限公司Contac Solutions ABCSS-QP-09 Rev A2文件名称：不符合纠正预防措施控制程序Name: Non-Conformance, Corrective & Preventive Action ManagementProcedurePage 12 of 12Document Number and Revision文件编号及版本：CSS-QP-09 Rev A2Document Title 文件题目：Non-Conformance, Corrective & Preventive Action ManagementProcedure不符合纠正预防措施控制
2、程序Approvals(批准)Responsible（负责）Name （名字）Signature （签名）Date (日期)Originator（制作）Department Leader(部门负责人)MR(管理者代表)GM （总经理）生效日期Effective date：Feb. 1, 2015Revision History （更改历史）：Revision From To更改Date日期Revision Description/更改内容Changed by/更改人Checked by/复核A12014/6/5首版发行 First IssueAllen PuDennis HuangA22015
3、/2/1Add the EMS non-conformance corrective & preventive actionin the procedure Livia HeDennis Huang1. 目的Purpose此份文件制定了控制修正性及预防性行动的方法，这些行动用于修正及杜绝现有及潜在的不合规格事项。This document defines the control of corrective action and preventive action taken to correct and eliminate existing and potential non-conforma
4、nce.2. 范围Scope该程序适用于CONTAC与品质和EMS相关的修正及预防行动。This procedure applies to corrective and preventive action taken for the quality and EMS in CONTAC.3. 定义Definition纠正及预防措施（C/PAR）：一份要求相关部门进行纠正行动的要求。为容易控制纠正行动要求及实行状况均需记录于C/PAR状态报告内。Corrective Action Request (C/PAR): A request for corrective action to be take
5、n by and action party. For ease of control, a “Corrective and preventive report C/PAR Status Report” is used to record the request and status of implementation. 4. 责任Responsibility品质部负责 : Quality & Environment Department is responsible for a) 接收CONTAC以外的投诉及储存有关资料;Receiving those complaints from outs
6、ide of CONTAC and keeping relevant information.b) 发NCP & C/PAR给公司相关部门或外部相关方要求修正行动;Issuing NCP & C/PAR to related departments within company or external interested party for corrective actions. c) 若品质问题与供应商有关，则发出NCP & C/PAR给该供应商; 若与客户投诉有关，则按客户要求回复客户；Issuing a NCP & C/PAR to the supplier for the case
7、of supplier quality problem; if it is customer complaint, reply customer according to customers requirement.d) 编配NCP & C/PAR的编号;Assigning a NCP & C/PAR number to each NCP & C/PAR in CONTAC. e) 保持NCP & C/PAR的状况登记;The maintenance of NCP & C/PAR status. f) 将所有发出的NCP & C/PAR存档; Keeping a file of all NCP
8、 & C/PARs issued.g) 监察NCP & C/PAR上记载的修正行动实施情况;Monitoring the implementation of corrective actions.h) 审核实施的修正行动及预防性行动后，确定是否有必要修改程序文件;Reviewing the necessity of procedure changes as a result of implementing corrective and preventive actions.总结所有发出的NCP & C/PAR或其它纠正措施报告并在管理评审会议上报告.Summarizing all NCP &
9、C/PARs, and other corrective & preventive action report, then reporting the summary to the Management Review Meeting.内部审核员负责向内部审核发现的不符合项发出相应的NCP & C/PAR。Internal Auditor is responsible for performing internal quality audit or environment audit and issuing a NCP & C/PAR according to the Non Conformit
10、y.如果关键的测量指标的最低要求还没有达到时，则需向相关部门发出纠正行动的要求。If the minimum requirement of key measurement is not achieved, a NCP & C/PAR shall be issued to related department.资格及培训 Qualification And Training内部审核员一定要在接受正式之审核技巧培训后才可以进行内部审核。Internal Auditor must receive formal training in auditing techniques before being
11、assigned to conduct internal audit.5. 程序Procedure5.1发出纠正行动要求(NCP & C/PAR)Initiation of Corrective Action Request(NCP & C/PAR) 下列情况均可发出NCP & C/PAR: NCP & C/PAR may be required under following situations:1) 管理评审会议;Management Review Meeting. 2) 生产线上发现的品质问题;Quality problem identified in production. 3) 内
12、部质量环境管理体系审核所发现的不合格;Nonconformity identified in internal audit.4) 外部审核所发现的不合格;Nonconformity identified in external audit.5) 供应商的品质问题报告;Supplier quality problem report. 6) 关键衡量指标的最低要求没有达到;The minimum requirement of key measurable is not achieved.7) 法律法规和其他要求变更引起的不符合。Nonconformity caused by the change
13、of legal and other requirements.8) 数据分析的结果The results of data analysis9) 员工的合理化建议The results of data analysis10) 环境的监测数据Environmental monitoring data5.2客户投诉 Customer Complaint 5.2.1当品质部收到客户投诉后，与相关部门确认该投诉，品质部在需要的情况下可向客户要求进一步的资料；Upon receiving customer complaint, Quality Department shall confirm this
14、complaint with related departments. Quality Department can ask more details from customer if necessary.5.2.2若客户投诉被确认，品质部可就该投诉发出8D报告或按客户要求制定相应的纠正及预防措施;Once customer complaint is confirmed, Quality Department shall issue an “8D Report” or other corrective & preventive action which be required by custo
15、mer. 5.2.3品质部回复客户纠正行动的结果.Quality Department shall keep the customer informed the results of corrective actions.5.3供应商的来料品质问题Material Quality Problem from supplier:5.3.1供应商来料检验问题一般由QC识别；Material inspection problem from material supplier is usually identified by Quality Control (QC).5.3.2根据来料检验报告或其它类似资料，品质部可向有品质问题的供应商发出NCP & C/PAR.和8D Based on “Incoming Inspection report” or other information, Quality Department may issue a NCP & C/PAR and 8D to supplier which existed quality probl
