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1、 Unit1In tomorrows offices, there will be more bosses and fewer assistants. New technologies have made clerical work so efficient that fewer workers are necessary, so one assistant may serve several bosses.Bosses in the United States are spending twice as much time resolving employee disputes as the
2、y did just a decade ago. Corporate downsizing has made workers more insecure and competitive, increasing the number of personality conflicts that managers are forced to settle.Fighting age bias(偏见) may be a critical workplace issue of the future. As companies depend on older, more experienced worker
3、s to solve labor shortages in the next century, managers will need to overcome the view that older workers are less productive, less flexible, and more expensive.Electronic networking will give more power to workers at the bottom of the corporate pecking order(等级排序).Computer networks allow employees
4、 to skip over chains of command and communicate directly with senior managers. The relative anonymity (匿名) of electronic communications will make low-status individuals more relaxed about expressing their points of view and offering valuable new ideas.1. _ will enable low-status individuals to feel
5、relaxed about expressing their points of view and offering valuable new ideas.2. How could low-status workers gain more power?_3. Why should managers change the negative view of older workers?_4. Fewer workers are necessary due to _.Unit2When Andrea Peterson landed her first teaching job, she faced
6、the daunting task of creating a music program with almost no money for equipment or supplies in a climate where standards-based learning was the focus and music just provided a break for students and teachers.For her drive and creativity in overcoming those challenges, shes been named national teach
7、er of the year.Principal Waynes Kettler said hes worked with many outstanding teachers in his 22 years as an educator, but Peterson is “just that one step above anybody Ive ever worked with before.”Kettler and others at Monte Cristo Elementary School talk about the ways she has introduced the learni
8、ng from other classrooms into her music program and her creativity in working around things such as the lack of money for new music.When students were reading S.E. Hintons novel The Outsiders in their regular classroom, Peterson helped them write a 30-minute play with scenes from the book. Then they
9、 chose three Broadway tunes that focused on race, equality and social justice, the themes of the book. Peterson composed two other sons herself after classroom discussions about the play and the book.The honor means a lot to residents of Granie Falls. Its inspiring to know that people from small tow
10、ns can even win national honors.As national teacher of the year, Peterson will spend the next year outside classroom, as a national and international spokeswoman for education.Not surprisingly, she is a big believer in the value of arts education. She said its essential for schools to offer classes
11、such as art or music and physical education because for some kids one of those subjects is the only thing that motivates them to come back to school day after day.1. When Peterson began her teaching career, the school _.2 The underlined word “daunting” in Paragraph 1 most probably means _ .3. Why di
12、d Principal Waynes Kettler say that Peterson is “just that one step above anybody Ive ever worked with before”?_.4. What is Petersons opinion about the value of arts education?_.Unit3When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the pro
13、ducer says for it ,the first step is to present the warranty, or any other records that might help ,at the store of buying .In most cases ,this action will produce results .However ,if it does not ,there are various means the consumer may use to gain satisfaction . A simple and common method used by
14、 many consumers is to complain directly to the store manager .In general, the higher up the consumer takes his or her complaint, the faster he or she can expect it to be settled .In such a case, it is usually settled in the consumers favor, taking it as true that he or she had a just right. Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especiall
