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1、 English Manual 英语手册Part one Public English (第一部分公共英语) 一、头衔董事长 Director of the Board/Board Chairman/Chairman of the Board执行总裁 Executive President执行副总裁 Vice Executive President首席运营官 COO财务总监 Chief Finance Officer执行总裁助理 Assistant to Executive President首席运行官 COO首席安全官 CSO首席商业运营官 CCO首席财务官 CFO首席人事训练官 CHO首席
2、培训官 CTO首席市场官 CMO首席公共关系协调官 CRO调研员 Investigator and Researcher二、部门名称 综合管理部Comprehensive Administration Dept.行政事务室 Civil Service Office计划财务部Planning & Finance Dept.会计核算室Accounting Office预算管理室 Budget Management Office业务发展部 Business Development Dept.商业开发管理室 Commerce Development and Management Office客货销售公
3、司 Passenger-cargo Sale Company指挥中心 Control Center安全服务督察室Security and Service Inspection Center值班经理室 Office of Manager on Duty现场调度室Locale Dispatching Center急救中心First Aid Center安全检查站Security Screening Station安全检查室Security Screening Office运行保障部Operation Support Dept.综合室Comprehensive Office设备运行室Equipmen
4、t Operation Office场务管理室Air Field Maintenance Office汽车服务中心Auto Service Center地面服务部Ground Handling Service Dept.商务室Business Affairs Office服务室Passenger Service Office 三、计算机常用单词file 文件 path 路径 text 文本program 程序 disk 硬盘 floppy 软盘disc 光盘 memory 内存、存储器 key 键driver 驱动器 power 电源 screen 屏幕configure 配置 boot 引导
5、 byte 字节format 格式化 compress 压缩 system 系统network 网络、联网 speed 速度、加速 scan 检测、扫描install 安装 setup 设置 option 选项、选择 reset 复位 restore 恢复 lock 加密command 命令 execute 执行 save 保存type 显示、打字 print 打印 pause 暂停clean 清除 delete 删除 remove 删除、移动copy 复制 paste 粘贴 backup 备份rename 改名 open 打开 quit 退出 exit 退出 esc 退出 window 窗口
6、input 输入 output 输出 四、机场常用单词airport 机场 fly area 飞行区 terminal 候机楼 apron 停机坪 runway 跑道 taxiway 滑行道passport 护照 trailer 拖车 tow-bar 拖把 dolly 集装箱托板 aircrew 机组 captain 机长 purser 乘务长 stewardess 乘务员 passenger 旅客 infant 婴儿 customs 海关 elevator 电梯 child(children) 儿童 checked baggage 托运行李 first class 头等舱 sterile a
7、rea 隔离区 first aid 急救中心 restaurant 餐厅 VIP lounge 贵宾室 security check 安检 ID card 身份证 delay flight 延误航班 domestic departure hall 国内出发厅 domestic arrival hall 国内到达厅 international departure hall 国际出发厅 international arrival hall 国际到达厅 baggage checks(stub) 行李牌 chartered flight 包机 scheduled flight 定期航班 unaccom
8、panied child 无人陪伴儿童 duty free shop 免税商店 passenger step cars 客梯车follow-me car 引导车 carry on baggage 手提行李 boarding pass 登机牌 air traffic control tower 塔台 information office 问询处 multi-function room 多功能厅air(boarding、passenger)bridge 廊桥 activity center 职工活动中心enterprise culture display room 企业文化展室 Part two
9、Specialized English(第二部分 专业英语)地面运输服务英语1. Welcome to Yichang Airport. 欢迎您到宜昌机场来.2. Hello, what can I do for you/may I help you？ 你好，我能为你做什么吗？3. Im sorry, my English is poor. Would you please speak slowly？对不起，我的英文不太好，请您讲慢点好吗？4 Sorry，I cant quite understand. Wait a moment, please. I will ask others to h
10、elp you.对不起，我听不懂您的问题，请稍等，我请其他员工为您服务.5 I wish you have a nice trip. 祝您旅途愉快.6 Pleased to help you. 很高兴为您服务.7 Would you please wait a moment？ 请您稍等一下好吗？8 Take it easy, sir/madam. 别着急，先生/女士.9 Sorry for keeping you waiting so long. 对不起，让您久等了.11 Please follow the young lady. If you have other questions，ple
11、ase contact our staffs.跟这位小姐走.如果您还有其他问题，请向服务员反映.12 We will try our best to solve the problem for you. 我们将尽力为您解决.13 I beg your pardon? 能请您重复一遍吗？14 Were so sorry，your flight has been delayed due to bad weather.对不起，您乘坐的航班因天气原因延误了.15 Im sorry to inform you that your flight has been delayed today, due to
12、 late arrival aircraft.很遗憾地告诉您，由于飞机晚到，您今天的航班延误了.16 Whats wrong with you? 有什么麻烦吗？17 Were so sorry，Your flight has been cancelled due to mechanical trouble.对不起，您乘坐的航班因机械原因取消了.18 We are waiting for the latest weather report. 我们还在等最新的天气情况.19 The flight has been delayed to 12：30 due to bad weather.这个航班由于天气原因延误到12：30分.20 Please go to the service
