《商务英语课件topic ten business etiqu》由会员分享，可在线阅读，更多相关《商务英语课件topic ten business etiqu（26页珍藏版）》请在金锄头文库上搜索。
1、Topic 10 Business etiquette,Basic rules of business etiquette,(1) Listen to the words of others instead of concentrating on your own words. (2) Remember and use peoples names. Spell and pronounce them correctly. (3) Make introductions promptly and correctly. Traditionally, a man is introduced to a w
2、oman (saying the womens name first); a younger person is introduced to an older person (saying the guests name first). Introduce a peer in your own company to peer in another company, a lower-ranking person to higher ranking person, a person in your company to a customer or client.,(4). Be careful a
3、bout using new acquaintances first name, especially if they are older than you or in higher positions. (5). Keep your promises. (6). Give sincere compliments. (7). Do not criticize others. If you are a supervisor and must reprimand(谴责) an employee, do so in private only, and then with fairness and c
4、ourtesy. (8). Apologize when an apology is due, but do not apologize unnecessarily or profusely(大量地). (9). Be especially considerate of newcomers or people alone, either in an office environment or at a party.,(10). Do not smoke without obtaining permission of those around youeven the room. (11). Us
5、e care and discretion(慎重，判断力) when giving gifts. Do not embarrass a co-worker unexpecting a gift and may feel obliged to reciprocate(互换，交换). Make sure that the gift is not of any personal and not extravagant. (12). Dress appropriately for all occasions. (13). Be punctual at meetings, at social gathe
6、ring, and work. Do not keep other waiting. (14). Return telephone calls within 24 hours. (15). Answer important letters within three days, and answer all letters within two weeks or sooner.,In the Home,1) The Right Time to Arrive When invited to luncheon, dinner, or supper, it is very impolite to ar
7、rive late, as it is usually planned to have the meal at the exact hour given in the invitation. 2) In arrival When you arrive, the hostess or some member of the family will probably meet you at the door and take your coat and hat. In the winter time you should dress more lightly than usually, as you
8、 may expect the rooms to be warmer than in most Chinese homes.,3) In a few minutes the hostess will ask her guests to come in to dinner. She may or may not ask each gentleman to take a lady in. If she does, the lady will take the gentlemans arm as they walk into the dinning room. If she does not, th
9、e ladies will go in first, followed by the gentlemen. The hostess will either point out their seats to the guests as they come in or have a place card at each place with the guests name on it. .,4) How Long to Stay After the meal is over, it is not polite to leave for at least half an hour, lest you
10、 seem to have come only for the meal. An evening dinner invitation usually implies that you stay for the whole evening. The hostess often plans some after-dinner entertainment 5) What to Say on Leaving When leaving any kind of a party, a guest always expresses his appreciation to the hostess. Some s
11、uch words as these are appropriate. “Thank you so much. Ive had a delight evening.“,Some Points for Men,1) With a Lady Always allow the lady to precede you in places where one has to go before the other except in the following case: when getting off a street car, train, bus, or out of an automobile;
12、 when going up stair; when opening a heavy door. When you are walking along the street with a lady, always walk on the outside. 2) At a Dance If you wish to dance with a certain lady, go to her, bow, and say:“ May I have the pleasure of a dance?“,Personal Habits and Appearance,1) People judge you at
13、 first by what they see, so particular attention should be paid to your personal appearance. 2) Using a Handkerchief Always carry a clean handkerchief. Do not use it while it is folded, and do not fold it after you use it. 3)Spitting In the West it is considered very impolite to spit, even upon the
14、street. 4) Smoking Smoking is very prevalent(普遍), both by men and by women. If you are a guest in a home where no others are smoking, it is better to refrain(忍住) from smoking, you may say, “Would you mind if I smoked?“.,With Strangers and Friends,1) Lending and borrowing are more matters of principl
15、e in the West than in the East. Things borrowed in the West are definitely expected to be returned, whether it is fifty dollars or merely a friends pencil. 2) Dont Be Curious. It is impolite to be curious about the private affairs of others, such as age, salary, religion and marriage. 3) Thanks for
16、Gifts. When some one gives you a present, it is very impolite to neglect thank him for it. 4) One Hand Only. In china we use two hands when giving something to a person, or when receiving it, if we want to be very polite. In the West this would seem awkward and impolite.,Table Manners(1),1) As soon as the hostess picks up her napkin(餐巾), pick yours up and lay it on your lap. Sometimes a roll of bread is wrapped in it; if so, toke it out and put it on your side plate. 2) The Soup Co
