《BMW售后经理甄选参考》由会员分享，可在线阅读，更多相关《BMW售后经理甄选参考（52页珍藏版）》请在金锄头文库上搜索。
1、BMW China Assessment Center Dealer Aftersales Manager Selection 宝马中国评价中心 经销商售后经理甄选 How to select candidates for the AC? 如何对候选人进行初选？,BMW China Assessment Center Pre-selection Jan. 2010,BMW China Assessment Center 宝马中国评价中心 Content 目录,Assessment Center Background 背景说明 Assessment Center Process 评价中心流程 C
2、ompetency Model of Aftersales Manager 售后经理的胜任力模型 Pre-selection Tools and Skills 初选工具和技巧 Attachments 附件,Assessment Center Background 背景说明,BMW China Assessment Center 宝马中国评价中心 Briefing of Dealer Aftersales Manager Selection 经销商售后经理甄选简介,In order to increase dealers overall strength, and help them find
3、qualified professionals, BMW China launched the the BMW China Assessment Center -Dealer Service Manager Selection in 2007. 为提升整体竞争优势，帮助经销商雇佣到合格的专业人才，宝马中国在2007年启动了“宝马中国评价中心经销商服务经理甄选”项目。 In response to the reset of BMW dealers Aftersales Manager, BMW China Assessment Center change the selection of Ser
4、vice Manager into Aftersales Manager since April 2010. 为响应宝马中国对经销商售后经理岗位的重新设置，宝马中国评价中心从2010年4月开始，将服务经理甄选转换为售后经理甄选。 Dealer Aftersales Manager Selection is carried out by the AC. The assessment process mainly includes 2 parts- Pre-selection and Panel assessment. Dealers and the assessment panel conduc
5、t the selection based on the BMW China Aftersales Manager Competency Model, using professional assessment methods and tools. Only those who pass the AC are allowed to entre BMW dealer network. 经销商售后经理甄选利用评价中心的方式进行，主要包括“初选”和“专家测评”两个阶段。经销商负责人和测评专家将会依照“宝马中国售后经理胜任力模型”的要求，利用专业的测评方法和工具，对售后经理候选人进行甄选。只有通过评价
6、中心的候选人才能够被批准进入经销商网络。,Note: for more background information, please see appendix 1: BMW China Assessment Center Overview Brochure 备注：其他相关背景信息，详见“附件1：宝马中国评价中心简介手册”。,BMW China Assessment Center 宝马中国评价中心 Objectives and methods of ASM Pre-selection 售后经理初选的目的和方式,The AC consists of several professional ass
7、essment steps, of which the pre-selection is a crucial part. Candidates should pass the pre-selection before they are sent to the panel assessment. 评价中心指一系列专业测评流程的组合，初选是整个甄选过程中一个必不可少的环节，售后经理候选人需要在通过初选之后，才能由所属经销商推荐参加正式的专家测评。 The pre-selection is carried out by dealers. This material provides with com
8、plete guidance for pre-selection, including pre-selection process, criteria and tool methods, for dealer GMs and HR persons reference. 候选人的初选由经销商自行进行，本资料提供了关于初选过程的全部指导，具体包括：初选流程、标准和工具的使用方法等，供经销商负责人和人力资源专业人员参考。,Assessment Center Process 评价中心流程,BMW China Assessment Center 宝马中国评价中心 Assessment Center Pr
9、ocess 评价中心流程,Assessment Center Process Overview 评价中心流程概览 Assessment Center overall flow chart 评价中心整体流程图 Flow chart by steps 评价中心分阶段流程图 Pre-selection process初选流程 Panel Assessment process专家测评流程 Foreign candidate assessment process外国候选人测评流程,Content 此部分包含的主要内容：,BMW China Assessment Center 宝马中国评价中心 Asses
10、sment Center Process Overview 评价中心流程概览,Assessment for best-fit sources to fill jobs and assignments对候选人进行评价，找到满足工作和任务需求的最佳资源 Selection decisions based on committee consensus base 在委员会多数意见的基础上做出甄选决策 Assessment process facilitation and administration 评价过程的推行与管理,BMW China Assessment Center 宝马中国评价中心 Ass
11、essment Center Process Overview (Cont) 评价中心流程概览（续）,BMW China Assessment Center 宝马中国评价中心 Assessment Center Overall Flow Chart 评价中心整体流程图,DEALER 经销商,BMW 宝马,MERCER 美世,Share annual dealer opening and hiring plan分享年度经销店开张和雇佣计划,7 months before store opening 在经销店开业前7个月,3 months before store opening 在经销店开业前3
12、个月,Set annual pre-selection training& assessment schedule 设立年度初选培训和专家测评排期计划,Send the schedule to BMW China and dealers向宝马中国和经销商提交排期表,Job posting& resume screening发布职位广告&简历筛选,Pre-selection tests and interview初选测验和面试,Panel assessment专家测评,Study the pre-selection materials by schedule按照计划进行初选资料学习,Provid
13、e assessment result and report提供结果和反馈报告,Hiring decision 雇佣决策,Feedbacks and On-board 结果反馈与上岗工作,4.5 months before store opening 在经销店开业前4.5个月,BMW China Assessment Center 宝马中国评价中心 Assessment Center Process Flow-1.Job Posting and Resume Screening 评价中心流程图-1.刊登招聘广告和简历筛选,BMW China Assessment Center 宝马中国评价中心
14、 Assessment Center Process Flow Chart-2.Pre-selection 评价中心流程图-2.初选,BMW China Assessment Center 宝马中国评价中心 Assessment Center Process Flow Chart-3.Panel Assessment 评价中心流程图-3.专家测评,BMW China Assessment Center 宝马中国评价中心 Assessment Center Process Flow Chart-4.Feedback 评价中心流程图-4.反馈,BMW China Assessment Center
15、 宝马中国评价中心 Assessment Center Process Flow Chart-foreign candidate assessment process 评价中心流程图-外国候选人测评流程,Competency Model of Aftersales Manager 售后经理的胜任力模型,BMW China Assessment Center 宝马中国评价中心 Competency Model Aftersales Manager 售后经理胜任力模型,Aftersales Manager competency model售后经理胜任力模型 Five “excellence” ro
16、les of Aftersales Manager 售后经理的五个“卓越”角色 Definition of competency items and sample of behavioural indicators胜任力要素定义和行为指标示例 Sample of level of importance and proficiency重要性和掌握程度示例 Technical knowledge requirement专业知识要求 Criteria of different levels of proficiency掌握程度的分级标准 Assessment tools for each competency item胜任力要素与测评工具匹配 Panel assessment criteria专家测评标准,Content 此部分包含的主要内容：,BMW China Assessment Center 宝马中国评价中心 Competency Model Aftersales Manager 售后经理胜任力模型,Note: for more
