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1、THINK PERFORMANCE A Conversation With Gloria GeryBUILDERS OF ELECTRONIC PERFOMANCE-SUPPORT SYSTEM BELIEVE THEY ARE WINNING THE WAR AGAINST POOR PERFOMANCE AT WORK.GLORIA GERY IS THEIR JOAN OF ARC.Do you think an electronic performance-support system is just a job aid with a God complex? Think again,
2、 says technochange guru , Gloria Gery. Electronic performance support is not about then application of technologies its about an attitude.Gery is the author of electronic Performance Support Systems : How and Why to Remake then Workplace Through the strategic Application of Technology. Its the bible
3、 of EPSS, complete whit parables about companies that uses EPSSs and homilies on leading you company into the promised land of improved performance.Gerys book is to performance development what Michael Hammer and James Champys Reengineering then Corporation is to organization design a manifesto for
4、radical change.We have an opportunity to revolutionize the process of performance development. Technology permits new theories, and we must invent then because then ones we have are outmoded, claims Gery.你确实认为一电子表现支持系统是仅仅一有一个上帝综合体的工作对的援助吗？想一想再次对说“technochange ”精神领袖,格洛里亚 Gery。电子表现支持关于一种姿态不是关于那时技术 its
5、 的应用。Gery 是电子表现支持系统的作者：怎样和为什么那时通过技术的战略上应用再做工作场所。Its EPSS 的圣经,完整关于使用 EPSS 的公司的一点点道德小故事和在带领你进入上的说教变为预示改进表现的陆地的公司。Gerys 方面的书是向表现发展那时迈克尔 Hammer 和詹姆斯 Champys 再设计有限公司的对组织是设计 C 一为根本的变化的宣言。我们有一的机会要使表现发展的过程发生革命性的变化。技术允许对是新理论和那时我们必须发明，因为那时我们有的那些是过时的对的要求 Gery。ORIGINSGery and some training developers at AT&T co
6、ined then electronic performance-support system in 1989 while working on strategy for delivering electronic training EPSS refers to any intersecting that offer just-in time learning tools to a person with a task or a job to do.The EPSS concept grew out of a comparison of conversational training to s
7、omething they called knowledge-support system. Their idea spread, and four years later EPSSs have a small but passionate following.At the heart of an EPSS attitude is a belief that most organizations today face a performance crisis that training alone cannot , conversational training events are inef
8、ficient learning tools compared to an EPSS that makes learning just a point-and-click away. An EPSS provides task structuring an puts learning tools and data at a performers fingertips something conventional training cant do.When you strip away the collusion about what is working and what isnt , you
9、 have to face the fact that training methodologies are based on a set of fallacious assumptions from public education in the 19th century, says Gery.Until the 1960s the only model for transfer of knowledge was the Socratic dialogue and the apprenticeship. And that only changed because the number of
10、people needing training grew too large for one-on-one methods. Thats what gave us group training.Group training may have worked in simpler times, she says, but now work complexity and instability of knowledge lessen its effect.Training events remove novices from real life and from the experts.那时在美国电
11、话电报公司的 ORIGINS Gery 和中的一些训练开发者铸造第 1989 的电子表现支持系统做，与此同时对把 EPSS 送到电子训练供的对策产生影响提到一些用一个任务或者一工作穿过那在 Ctime 学习工具中对一个人公正给的关于的建议。EPSS 的观念由于一爱说话训练知识支持系统做他们呼吁某样东西的和比较而引起。他们的对的观念传播和更晚了四年 EPSS 有一个小但是对的热情支持者。一相信那绝大部分今天组织面对一训练单独不能的表现方面的危机,爱说话训练事件是，离开把上效率低下学习工具和一使学习成为仅仅一点和在上点击的 EPSS 比较是在心里一种 EPSS 姿态的中心。一 EPSS 提供设计的
12、任务一放学习工具和数据在一 performers 指尖 C 训练 cant 的通常某样东西做。Gery 对说 “当你关于什么是使工作和什么 isnt 去掉勾结的时候，你必须面对事实那训练方法被把建立在一套从在第 19 世纪”中公共教育的谬误的假定的基础上。直到 1960 年代知识的仅有的从转移到的模范是苏格拉底的信徒间的对话和学徒身份。和那个仅改变，因为需要训练的在的人们的数目对于在一上的一变得太大方法。Thats 什么给我们组训练。她对说组训练可以已经用更单拍子工作但是现在知识的“ 工作复杂和不稳定减少它的对的影响”。训练事件从真正生活和从的专家从开除新手。Whats in an EPSS?
13、The following elements make up a typical EPSS:information in the form of data bases (text, visual, or audio) and knowledge basessystem that support the user in achieving a performance objective examples include expert system that help solve problems; productivity software such as spreadsheets; appli
14、cation software that performs such tasks as pricing or rating; help system that give explanations, demonstrations, advice, and alternatives for operating in the system, assessment systems to tell users about the appropriateness of their actions in the systemthe user interface, or window through whic
15、h the user and the technology communicatea structure built by the developer of designer.From Electronic Performance Support System, by Gloria Gery. Published by Weingarten Press.Who really know the work , says Gery. People are trained and outfitted with manuals and job aids, but they still dont have
16、 the competence of experts. Back on the job, most cant perform at the experts level on tasks they were trained to do. And for tasks not covered in training at all, they are left to covered in training at all, they are left to their own devices.Letting go of old frameworks for learning is hard for people raised in the classroom instruction model, admits Gery, Its the only legitimized model we have for learning.EPSS concepts are full of thrill poten
